Always have what I go to get. If its not there they help me order it and make sure that it gets to me as soon as possible. Thats what I call great service and wonderful people who care about their customers. Thank you Best Buy for making me feel welcome and being there for me and my family.

There is no big store with the quality and price like Best Buy! You never have to look for a employee to get help and you always get the best service! And if theyre out of what you need...theyll always able to order it online for you. You have a customer who will always come back here first!

Staff. Was. Incredible.The product mix is the same at all locations - but this store has excellent staff. Helpful. Kind. Patient. Informative.

The sales rep was in a rush or just didnt care about what I saying regarding the computer I wanted. She was a bit combative. She just over talked me and proceeded to insult me by telling me how one was going to cost more or that the color of the computer I made a comparison with was different without attempting to find out what I wanted. The color, the cost? Why did she make those immediate assumptions I wonder? The GM was manning the check in desk. When I went back to him to ask for a different Sales rep, he immediately told me how great the girl I had was. He asked without caring why, but that figures because I watched as they quickly had a quick exchange and celebrated with a high five before I got back to him. I left feeling awful and honestly confused.I had a great experience a week or so before purchasing a computer for my daughter for school. The young man was patient and helpful.He too had others to help but didnt rush us with our questions. He is why I decided to go back the next weekend to buy a second laptop for myself. I left empty handed. I am very disappointed in Best Buy they used to do better.

This was the only place that I was able to find a case for my Switch Oled. Everyone else was out! Thanks Best Buy!

They had what I needed in stock. Associates are great!

Great staff, always clean but dont go in here expecting to actually walk out with anything. Their inventory is always empty, just stick with only retailers, and at that point just purchase direct.Update: Avoid purchasing anything here without researching the product, Best Buy is just a reseller after all so when they sell you a piece of junk like they did me. Youll be given just enough time to figure out youre not doing something wrong the product is just cheap marked up trash and Best Buy sells it. Id honestly just avoid going here for things when you can order direct. 0-2

The employees at this location are very nice and helpful, but if Corporate would not redirect your call to an 800 number, then you could call and see if they had what you want in stock. But because they do not have a direct number, and they keep you on hold for a half an hour, you end up driving all the way over only to find out they dont have what you want. 😬

Great selection. Guy at the Geek Squad table caused me to have to make 2nd visit unnecessarily.

I have been visiting this location for many years. The staff is always a toss up of who you get and what you are looking for. I used to always visit to get movies and electronics however after recently downgraded their stock on movies to one shelf and three separate box caps which as an avid film collector I found this disappointing however I still recommend if you are in the area this location for any quick electronic needs.

Got sniped on a popular graphics card at the Greenville location by one minute so we checked online inventory and hoofed it over to the Spartanburg location. With ten minutes to spare until closing, we got the card we wanted and the staff were super friendly. Painless to shop here, we will be back, worth the trip!

Great store. Friendly employees. Good amount of products in stock

I return an item which took all of 5 minutes. Then bought some things which was pretty quick also. So my overall experience at that Best Buy was very positive.

Very bad costly experience with the Spartanburg.SC Best BuyBought cell phone based on getting it in 2 days. Time was important because I was going out of town. UPS say they dont have it and Best buy says its shipped. Tracking says a label was printed. Still being at warehouse and not refunding my money and being told to take it up with UPS is no way to treat a customer that has spent hundreds of dollars is no way to treat people. Ups says they dont have it and Best Buy says they dont have it. They wont even make a phone call to UPS. They have taken my money and as of today they refuse to help in the smallest way. If you read this and still want to buy from them good luck with them but I am finished with people that treat me like this.

I really do love visiting Best Buy. Theyve been doing internet price matching for a while now, and ever since then, I love making purchases at Best Buy. I hope they are able to still turn a profit, even while price matching competitors like Amazon. I would REALLY hate to lose the ability to browse and buy locally. Theres a lot to be said for buying locally and the instant gratification of getting what I want, NOW!LoL. Besides all of the above, theyve got pretty good selection, quite a few sales associates, and clean stores. A worthwhile stop for electronics and household items.

I love seeing the new stuff they have. The Crystal UHD tv looks amazing. Im getting my future washer, dryer, and oven from Best Buy.

Associate was good even you I didnt believe him. Items worked out. Lol more than I wanted to spend tho...

Went to purchase a product and the employee said it would be the same price the next day and then Best Buy jacked the price by nearly$100.00

The people were nice but not a lot of merchandise to choose from

I purchased something I could not use... Regrettably I returned it but the experience was NOT a problem. Customer Service was exceptional!! If I could remember her name I would give her kudos 😂😂

Store is nice and well organized. The issue I have is I have came in the store on two separate occasions looking for earphones. On both occasions no associates are in the area to help customers. Since some items are locked and there was no around to help I ended up leaving. Not sure whats going on at this location but the customer service could definitely be better.

One of the better Best Buys I have been to. Staff was actually very helpful unlike a lot of other Best Buys

Customer service was just not good.I bought a 75” TV as Open-Box in excellent condition. When I saw that “Open-Box” actually meant no box, I got a little concerned. I was especially concerned since I was supposed to travel 45 minutes in rush hour traffic back home with a TV in the back on my van with no protection at all.When I asked the guys who helped load it into the car if they had any boxes or bubble wrap to help protect my new purchase, they proceeded to tell me no. One employee (Geek Squad, I believe) even started to get an attitude with me while I was trying to figure out how to get it home safe. He angrily told me that it I laid it down, it would void the warranty and they could not take it back. When I asked why there was no box, he said all “Open-Box” merchandise had no box. I knew this was a lie since I have seen boxes of TVs at the Greenville store with an Open-Box label on them.After this he and a woman, who had been working the pick-up desk and carried the remote bag, just walked back into the store without saying another word. Leaving the last employee there alone with me. He was trying to be helpful, but his best piece of advice was for me to just buy straps from the Lowes across the parking lot.I had also asked if it was a display model or a return. I saw a small scuff on the back, and it was completely covered in dust, but other than that there was no visible damage. I was told it “Probably wasnt a display. When I got home, I noticed the sticker on the remote bag said, shelf display.My suggestion to anyone looking to buy “Open-Box” merchandise is to make sure you bring your own microfiber cloth, moving blanket, and straps from home. Either that, or just buy a new one in the box. Dont expect any helpful advice from the staff at this Best Buy.

Very easy to find what I needed multiple offers from store assistance will go again for my electronic needs

Great sevice and very knowledgeable team,I would recommend my experience to all my friends .

If I could give a negative star I would. Inventory was really sad for computer and phone accessories. When searching for what I needed, no one offered any assistance. There were at least 6 people I passed and none even acknowledged my existence. Checkout was ok. And then finally, a customer beeped going out and set off the alarm. She came back in with her receipt, the security guy didnt acknowledge or even look at her just stuck a thumbs up in the air towards her direction. Customer service...you guys nailed it.

Dont show motherboards in stock if you are leaving the shelf empty with no way to buy them (employees said you dont even have them;youre sold out aside from 2 intel socket 1200 ones). Made a trip for nothing

Said people in our party needed to wear face masks. I informed the man Id spend my money elsewhere. I imagine they have the same stuff for less on Amazon.com

Went to exchange a tv I ordered online. They were very helpful and got things handled quickly.

I normally dont have a great experience at Best Buy but today was different. I walked into the electronic tv area looking for a specific tv and an associate, who was masked thank you, reached out to see if he could help. He immediately found the tv and went the extra mile to find the associated Echo gift. He then checked me out right there at the electronics counter. It was refreshing to see such outstanding service. And to boot the exit process was improved. I walked by the security desk and asked if he needed to see my receipt, he just asked my name and said he already had my information to exit. I wish I had gotten the gentlemans name but I purchased at 1:28 today.

Amazing team overall. Geek squads professionalism is comparable to Chick-fil-As customer service!

Bought cellphone and ins. cracked my screen. turned it in on insurance. best buy was great in handling my ins claim. they are a great company.to do business with.

Had a TV break that was caused by a faulty leg. The top right corner cracked. I tried explaining to them that the only reason that it cracked was that it was faulty when I bought it but even though I bought purchase protection it couldnt be repaired. They told me to call the manufacturer. The manufacturer told me to call Best Buy and that there was nothing they could do. Was on the phone for hours back and forth. Unfortunately, I didnt get a new TV but the staff at Best Buy was very empathetic with me but I know they have to stick to their policies. I even talked with the manager of the store and he said there was nothing he could do, but he displayed genuine empathy for me, despite the fact that there was nothing that could be done. I never got a new TV (lost $300) but the Best But staff treated me very well and listened carefully and kindly to my case. They tried everything they could. Corporate policies are impossible to circumvent, unfortunately. But the manager said he tried everything he could to get me a new TV. I believed him and despite my breaking down in the store (who wouldnt if they just found out they lost $300) he was again very empathetic to my situation. Im still going to shop here because despite their policies. The staff was incredibly helpful and spent over an hour trying to get me a new TV. This is a great Best Buy if you needed to go to one, even despite my sad situation. I dont blame the owners or the managers, I know they have policies they have to follow that cant be changed no matter what due to corporate.

Had an issue with a TV, delivered one week, then came back next week, picked it up and delivered a new one. Convenient and fast!!!!

The associate that checked me out was nice and polite. He answered all my questions and was very knowledgeable.

Can always find what I am looking for.

Got a headset for my son this morning. It was on sale!!

Employees here are always nice and help me whenever I need something. Very promptly too!

Everyone made it a great experience. I enjoyed the visit and the purchases made.

I went there to buy a gaming headset that they had on a shelf for a lower price than what was in the system and they didn’t honor it and instead tried arguing with me about the prices. This is a terrible place to shop. There are a few good associates, but the people at the counters are rude.

AwesomeTook care of me. As had a broken portable air conditioner and it was 4 months past the 15 day return cut off day.I could not get the manufacturer. They never answered their phone or email. After a week trying I called Bestbuy they tried calling the manufacturer and got no answer . They said they would call them and I would have to call back. They arranged for me to come to my Bestbuy spartanburg and then I walked in and looked at it and told me pick out another new unit, which I did.The one I picked was a better one. A GE it was on sale and 50.00 less . And this time I got 2 year warranty geek squad and $10.00 back to my card.They made a bad experience, a good one!Thank you BestbuyLoren Vickers

I went in to find a printer that would run on linux. There were few people working in the area. When I asked for help, they just shrugged their shoulders. Useless! I know they had a couple, but they had no idea how the figure out which one. Very disappointed.

Employees are awesome! Theyre my favorite part of the Best Buy in Spartanburg. Even if I dont buy anything, I have fun just talking and getting up to date on the latest tech. Store is clean, associates are great and they have a pretty decent selection. Overall a great store.

Always find what Im looking for. Thanks BEST BUY!!!!

In and out what more can I say they came to help me I didnt have to go hunt them down.

Its the same every time . Sales associates simply dont care. Not knowledgeable at all. Will tell you something is not in stock without even checking and certainly dont bother to make sure they understand what you want. Horrible and I have shopped other Best Buy locations. They are all about the same. I miss Circuit City.

This would have been 5 stars if the laptop had been in stock. Shane was so knowledgeable and helpful, respectful of my budget, and thorough in his explanations! Best experience I have had at this location!

Friendly, fast service. Easy transaction.

Great service. Salespeople very helpful and informative. Willing to go the extra mile to ensure our visit went well. Thanks to a great store!

They lie. Cant call the store. Cant get any help at all.

I went in, asked the guy at the front door if someone could help me at the watches and he told me someone would be there. I waited 15 mins before going to him again when he said someone would be there shortly. I waited another 10-15 min before I just finally left. I really dont want to buy a smart watch off Amazon but I couldnt get help there and dont know where else to go.

Stood at the computers for 15mins this worker kept walking by me and not 1 time asked me if I needed help then I tried asking him a question and he still kept walking. So I left cause they wasnt getting my business, if I couldnt get there help.

The sales person was so very helpful and knowledgeable about the products I was purchasing.

Luke in electronics helped me with great customer service. He educated me on the Nikon brand of digital cameras. I would go again just because I was greeted when I walked in.

Who doesnt love shopping at Best Buy! Associates are so quick to help and are never hard to find! I cant wait to redo my kitchen!!

Very reasonable prices. Treated well at checkout.

The gentleman that helped me was courteous and efficient. Much better than having to make an appointment at the Verizon Wireless store to get an upgrade. This is the third phone I have bought from them and always have always received great service.

Great experience! We looked at open box tvs and got great help.

Great selection of merchandise in the store so you can pick up most everything you want at the store the same day. Great shopping experience over all. Will be returning.

Honestly its like just walking in a store that is just a vendor for whats popular. Nothing spectacular there. Like I understand the apple booth and section. But after that just show me as many good products as available. Feels like they offer less at Best Buy than they ever have. Also the retail prices are outrageous.

Very helpful with my questions.

They are very smart and efficient at the GEEK squad!

Dawson was awesome he checked me out. A little bit of an issue with replacing a defective Arlo pro 2 combo purchased last year with 2 yr warranty. They no linger sell that combo, but I was able to get a 3 camera combo unit - paid the additional cost and am happy.

Was there 15 minutes, no one came to help, went to look for someone, nobody would acknowledge we were there, was there to purchase a refrigerator and washer and dryer, shopped for years here, will never come back and will tell all family and friends

Didnt have what I wanted in stock but thats okay, it gives me more time to research it and the extra help was amazing.

The Best Buy personal were great, however the communication with apple needs to improve.

Barely ever has anything in stock computer wise. More expensive than Greenville Best Buy. Customer service is nothing compared to Greenville.

TERRIBLE!!? 3 (over 3 hrs combined!) trips to BB to buy a cell phone and a tablet. Started an order with clerk to discover 3 different cell phones and 1 tablet, none of the 4 items were in stock. Only the tablet can be ordered (myself). Staff dont know what they have or details about those items! Sales person had to ask for additional help from other staff multiple times and frustration was evident in attitude of staff, even more frustration on my part and multiple customers behind me!Have purchased multiple items and times, but this was the absolute worst experience ever with BB and will likely lessen my purchases with BB

Used curbside pick up quick and easy didnt even leave my car done in less than 8 minutes

Super fast and all the employees are eager to help with anything you are interested in. They helped me with my return .I was in and out .iI would def recommend best buy for all your electronic needs.

Great store for electronics clean store and knowledgeable, helpful and friendly staff

Bought a GE space saver washer and dryer. Just delivered and set up today.

Not many shoppers. They did not have very many games. The store was clean. Noone offered to help us but the guy at checkout was nice.

Forget trying to get someone on the phone here. I have been listening to Christmas music for over 30 minutes. Not to mention the reason I am calling is I have been waiting all day for a curbside pickup order with ONE item. 2 hours before closing, I just want to know if I will have my order today.

Somehow they are always out of stuff, in these times you expect to have a fully loaded store no?

Has a dash camera installed the service was quick the gentlemen that installed was very nice and took me step by step on how to use the camera and made sure everything was put back in the correct place

This has been my go-to electronic and appliance store for years I have always been satisfied

Could have had more help phone man

Toy helped us in TVs . Made the experience wonderful.

We took are printer to get some help getting the ink to go in.They wanted to sale us a new printer or call Epson.I am going somewhere else to buy my next printer

Had item I needed at price listed on website

The prices were good.

They need way MORE AC!! I sweated more in that building than I did @ tha gym this morning 🤷🏼

Customer service was good!

The gentleman at the front by the doors was extremely polite, well mannered, and very helpful. Check out was a breeze and the store was well stocked and clean.

Extremely knowledgeable and helpful staff. Great selection of products. Loved it

Helpful but way expensive compared to everywhere else.

Longest hold time for someone to answer phones. Its pathetic that its a good store with good everything, but try to get help over the phone and you are screwed! 1.5 hours the first day, 63 minutes the second day, 1.2 hours the third. If I had an alternative, I would go. Its a good thing the people in there are nice and very helpful.

That was my first trip to this particular Best Buy. It was easy to park and the employees were friendly. However I was looking for a particular type of USB cable and they were at various places in the store so I did a lot of looking. I finally found where they would have been had they had any but they were out of stock and I left empty-handed.

Great customer service

Great service from Geek Squad on my notebook PC! Very helpful sales person in the computer department!

Had me set up an appointment but they was doing first come first serve when I showed up for my appointment and tell me they cant fix my PlayStation because I did not buy them there the worst Best Buy experience I ever had in my life

Its weird... its like the shelves are empty

Received great service! Prices were competitive to Amazon!

Went there to buy a printer. No sales people around to help us so we left.

Bought a cyber power pc it was 14 days old and tore up had to be tested for covid since someone in my family had covid. Was told I could return after 15 day return period since the pandemic then when the pc was brought back they wouldnt return it.

The evening cashier Monay was the best customer service experience I have ever had at any store ever. Kind, smiling professional woman genuinely happy to be there. Please promote her!!!

Fast, and good at directing customers to products they are looking for. The Geek squad folks, fast and efficient.

Like the order online pickup in a couple hours and never leave my car!

Awesome service and they were able to answer my questions.