TL;DRPoorly managed, questionable billing re: work performed, unrealistic timelines that are never met yet promised, disorganized, damaged my car.What happened:I offered to pay for everything, cash, to avoid delays. The estimated repair time from the insurance adjuster was 11 days, they had my car for over 10 weeks. (2-May 2021 - 15-Jul 2021). I routinely checked in for updates; I was informed they were backlogged with work, that they could have it done around 6/18. I agreed. On 6/10, they told me itd be done 7/31. They also said they would order parts on 5/23, they did not until after the conversation on 6/10. I said 7/31 will not work.After unpleasant/awkward and consistent follow-ups, they had it done 7/15, with no insurance supplements approved. I had to pay $4200 out of pocket to get my car. They also billed me for a new splash guard, but hadnt ordered it, so I had to go back 6 weeks later (after I finally got the car back) to have them swap out the used one they had installed.This staff likely means well, but they have little to no system to go through workload/backlog, they need more staff. I saw Tesla wheels in a glass door garage in the front of the shop - there is obviously disorganized (and expensive) inventory on display for passers-by.Also, during repair, they damaged my car - a deep, but small gash on the passenger side. I was so over dealing with this place, I didnt bother bringing it up, Ill have someone else fix it and foot the bill.

Amazing customer service! Its never fun dealing with the restoration of a vehicle and the accompanying timelines. However, Jerry gets the job done professionally.

Solid shop for Tesla work- quality work and excellent communication. Sorta like finding a good dentist...wish you didnt need one, but glad you found one.

In my own experience with auto body shops here and elsewhere, this is by far the best that Ive had in Reno! Excellent quality, great customer service, and friendly staff! They even discounted the price for me as a disabled vet on a fixed income! I highly recommend Mcarren Auto Body for anyone seeking Superior and and prompt auto body work at a great price!

My car was completed a week later after the date it was supposed to be done. That too the bumper still have a small dent and was told that it will take half day to replace it with a new bumper. The bumper replacement appointment was made for 9/3 (initially made for 4th, but they changed it to 3rd on my request 2 weeks ahead). Today I called them in the morning but when I reached the shop for bumper replacement, I was told that the bumper is not available. Why no one told me when I called them in the morning that bumper is not available or they should have contacted me ahead to notify. When I asked why no one informed me that the bumper is not available when I called in the morning, I got lame excuse from receptionist that I work in office and don’t know anything about the shop (regarding availability). Then they started blaming the car dealership/company that they did not gave them bumper after confirmation that it is available in stock (email confirmation on 21st). But again nobody from body shop notified me that the bumper is not available for today’s appointment. My friend took an hour off from his work to pick me up today from the body shop. Really disappointed with them and I cancelled my Bumper replacement with them. Unfortunately currently they are the only authorized Tesla body shop in the area.

They missed their repair deadlines by months. The owner cant do any paper work so if the lady/wife isnt there, youre out of luck. I’m giving 4 stars because they did a good job repairing the car, they did help me save some money, and when the car was ready

The staff at McCarran auto was very friendly. They repaired my car on time and within the quoted amount. The car looks amazing too.

I had the best experience with everyone at McCcarran. The owner Jerry personally did the estimate on my car, invited me into his office while he priced it out, and offered me drinks and snacks. His wife Julie handled my billing, and the girl up front Cheryl was amazing at making sure everything was squared away with my rental car and insurance. My car was ready in the time promised, and returned to me looking brand new. For a small family owned company you can tell they take pride in their work. Jerry made sure to polish and shine my entire car before giving it back, made sure I knew how much gas was in the tank before I left, and left every thing inside exactly as I left it. They kept in touch with me during the repairs to give me updates and make sure I wasnt just left wondering on the progress. I highly recommend McCarran auto body for all of your auto body repair needs.

Ive taken my Keep there for body repairs. Theyre friendly and not over the top on theyre prices. This time the guy who does the estimates hot my skirt back on place. No charge

What wonderful work the owner does. Hedefiently does quality work. Friendly staff.

I was hit 2 times in a 29 day time span by Dairyland clients, both times were DL insured 😝 Any way McCarran Auto Body did a fabulous job. My car is only 9 months old btw .. Jerry and his Fantastic crew had my Accent exactly how I purchased her October 15 . I dont know why so little stars. It IS a 5 Star🌟🌟🌟 Auto Body shop. Highly Recommend .. 🌟👸💖

Ripoff Alert! McCarran Auto Body is contracted with insurance companies to assess and repair damages, and at least in my case they do it in a very underhanded way. When I dropped off my vehicle I was told to sign a blank document by Julie Wientjes, for an appraisal of damages. The body shop then started working on repairs to my vehicle before notifying me, which they did by sending me a text message with pictures of my truck in pieces. I was going to take it to another body shop for the work, but couldnt because by the time I found out they had stripped the truck down and ordered parts already. They kept working on the truck after they received approval from the insurance company, even when I told them to stop!Jerry Wientjes told me on the phone they couldnt match the paint on the truck, and that he purposefully didnt add part of the damages on the inspection report because he said the insurance company wouldnt approve the repairs (that he was estimating), but refused to put anything in writing, even telling me to leave the premises when I showed up asking for documentation.When I went to pick up the truck I found out he had added work on top of what was approved by insurance, and held my truck hostage to the additional charges. He forged authorization documentation, showed underhanded dealings by avoiding authorization for work from the vehicle owner, and him and his wife both became aggressive when confronted with an unhappy vehicle owner. Since McCarran Auto Body lacks either the skills or the tools to properly fix the vehicle to pre-loss condition, they are forcing me to research ways to redo the repairs and will likely cost thousands in additional work to fix theirs.If you have insurance tell you to go here, insist on taking it to a different shop. These folks will rip you off!

Excellent

Avoid at all costs-check other review sites for more of same comments! Unlawful trade practices; owner Jerry and wife Julie untruthful and argumentative. Yes, we have the paperwork to prove this. (Cheryl at counter is polite and professional.) We brought the business truck in for APPRAISAL as required by the insurance company of the at-fault driver in a wreck. We indicated we want only an appraisal and intend to take the vehicle to Sullivan Body & Paint for repair. Soon, text messages indicated McCarran Auto Body had begun work on the truck. UNAUTHORIZED!Owner Jerry indicated via phone he had insurance company approval and the vehicle would be ready by August 15th. We told them we needed the paperwork, which they refused to provide. Repeated requests for written detail of appraisal and estimate went unanswered despite fax, email and postal mailing options. Emailed requests produced more of the same. Jerry responded to phone inquiries by saying that he cant match the paint from the undamaged side and the insurance company wont approve a fix. When our company owner personally arrived to pick up the promised yet undelivered paperwork, they became hostile. We had to call police for intervention.NV Law clearly states autobody shops cannot perform work without written authorization, yet Sparks PD insisted this is a civil matter and that we need to go to BBB for enforcement (???). Weeks following the wreck, we are still paying hundreds of extra dollars for truck rental. McCarran AutoBody is unlawfully holding the truck--refuses to release despite receiving checks/full payment for work performed directly from the insurance company (which I have Jerry on video verifying). They now insist our company owner needs to sign written authorization for work completed before release of vehicle.

There doing the door on my car... I think told me they would call still havent heard from them and I need my car and the told me I could come get it on Sat (there day off) and now not picking up

Very nice and professional receptionist

I have nothing more to add to what I told the nice lady on the phone

I got a total of 3 quotes for the damage on my van and they quoted me 3,000 more than the other two places.