As usual I was pleased with my shopping trip to Costco today. All items I needed were in stock. The checkout was fast and friendly.

Best place for bulk and quality shopping. They always keeps the best options in the store and no one can beat the price what they offer. The staff is very friendly. If i need to make a purchase I can blindly trust them. Also a great place to grab a quick bite. Its completely worth to pay the yearly membership.

2 year free extended warranty is unbeatable. The return policy is fantastic. Prices are reasonable. Sometimes you can find decent deals.

Update- I have to say this is by far my least favorite Costco due to customer service. South lake Costco is has the rudest employees I’ve ever experienced. I will be avoiding this location.I love Costco love the prices love the quality of the items at this specific location some of the people that work in the return area or not necessarily the nicest

My husband and I will keep our Costco membership for their meat and paper products, but their bread, lunch meat, and cheese all spoils very quickly, even if it is frozen for later. We called customer service about it and while they were friendly and said we could just show a picture, the return line was out the door so I didn’t wait. I also got a gift certificate back which is one of their perks of membership but I was told I couldn’t use it in the self checkout line which was very inconvenient since I was holding a bulk amount of chicken.

The only thing I dislike about Costco is that they have stopped carrying some of the items that I really loved. Oh, and the fact that I always spend more than I intended. Other than that, Costco is perfect!

Friendly staff. Great selection and prices. Wish more of their customers were masked; I really dont want to shop in a store where there are dozens of unmasked shoppers. Not during a spike in the pandemic.

Half the patrons wore no mask, which made the visit unpleasant. The unmasked idiots with diseased children were the most concerning. A couple redeeming employees went to great efforts to get customers checked out quickly.

I like this Costco, I think Costco is the best choice of the other warehouse club options. They have better quality stuff at great prices! They dont have people selling like internet for example harassing you when you walk in the store! So easy to return stuff. Plus you cant beat their return policy..

Got my dogs RX (Apoquel 3.6 mg). Costs $90 through vets office, I asked for a script and Costco filled it for $53.00 !! In 30 minutes! Cassandra was so helpful as Id never used the Pharmacy before. Excellent price!

Had a terrible experience and the asst manager was involved. Wanted to fight with me over the price of some precooked turkey entree. Disputed what the pricing sign said. Went to go check it, never returned. Busy weekend whole line waited for 20 min. Told they thought they fixed the problem in the morning. Then how did I know about it in the afternoon? Told them when the asst manager wanted to go check it again to keep their turkey. It was more valuable to them than to me.

If I could rate this below 1, I would definitely do so. Caution, this location does not have cameras in its parking lot. Your safety could be in jeopardy. My car was hit by a basket that another Costco member had in his possession. I went to report it to management, and neither Heidi nor Bill were helpful at all. My insurance company has contacted them several times with no avail, and they are aware of who the Costco member is as I identified him inside the store. In fact, they have refused to provide any information to the insurance adjuster. Although, my vehicle has been damaged, this could have been much worse. Someone could get harmed in the parking lot and there are no cameras for the customers protection and safety. I am completely disappointed in their lack of customer service as well as their lack of concern for customer safety. Please share this information with other shoppers.

Humiliating! Our cashier suspected that we were trying to hide items to steal inside a rolled up manufacturers packaged dog pillow. It took two employees to take the pillow out of the rolled packaging. THE UPC was on the outside of the rolled packaging! My wife purposedly picked a rolled packaged item that was clearly on display for easy handling and transport home.STATEMENT by one of the employees; sorry but we have alot of dishonest customers. I have no words? Will not visit that location again....

Most items in stock, must visit their Cafe, and clean/organized place. No issues with parking and actually very spacious.

Lorie was rude during checkout when she asked if we wanted a box or not. When we said sure! She said, yes or no in the rudest tone. Not a fan of being spoken to like a child, so not the best experience as we just switched from Sams club and this is only our second time here. Pizza was 5 star though

Costco is a great place for excellent organic products, fresh seafood and meats. Friendly staff and a self checkout area. Beer and wine only in this location. Tire center, eye care, pharmacy as well. Gas station usually has a line except early in morning.

After weeks and multiple phone calls later, I was at an impasse.trying to resolve an issue with Costco.com. Costco Southlake is where I shop, so I went thinking, maybe they would be able to help. I went to the front desk, explained my situation, and the administrative staff went to work and took over immediately. After some back and forth with Costco.com, their attempts where to no avail. So instead of giving up, they spoke with their assistant g.m. Jonathan. He came over, apologized for all we had gone through and took charge. He was on the phone for what seemed like hours trying to resolve our issue, and that is exactly what he did. Excellent customer service is their priority, I am convinced of this. Thanks again Jonathan, and the front desk for a wonderful experience. Be blessed

I love everything about Costco. Good prices and great products.

Costco is always awesome. Now they added self check out so it’s even faster.

I love Costco. I have stuff delivered by instacart once or twice a month, go there once or twice a month, and get stuff delivered by costco.com once a month. I am happy with all their services and their eyeglasses are the best in town, but be prepared to get there early and wait at optical center.

Costco is normally a five-star experience but this last trip was very disappointing. I went for a flu shot. As advertised, Costco is offering flu shots for $19.99 and a membership card is not required. On the plus side, parking was a breeze and they keep a count on everyone who enters and leaves the building so they can control crowd measures. On the downside, the pharmacy area was a disaster. They appeared to be running the flu shot clinic through the pharmacy with no additional staffing. The wait times were horrendous (I waited over an hour on a Wednesday afternoon for my shot), there were people everywhere up an down the Isles waiting, there was no room to social distance (of course there was plenty of room in costco, but not within earshot of the pharmacy) and their system was chaotic. Im not sure that they had a dedicated person for shots because as each person went to the register to pay, the pharmacy tech would call out weve got another flu shot. All told, this did not exemplify Costcos usual superior efficiency and high standards.

Quick, painless. These folks are organized! Stay away from Sams and give your patronage to Costco.

What a joke. I called to order tires for my truck and was told they don’t accept orders over the phone, even with payment. WTH? I called Discount Tires and it was no problem, they didn’t even ask for payment. Costco kid who answered the phone didn’t even understand the different sizes of tires. Definitely would not recommend this place unless you drive a soccer mom van and have all day to to go inside to place your order.

Costco is always a joy to me. I love and use most of their products. We bought an outside light for the front of our house today. It was an amazing price, the technology is cutting edge, and it is designed like a custom piece that I looked at while searching at a lightning wholesaler.Costco does have its limitations. They dont have shelfs full of variety... but what they have is real quality merchandise at amazing prices. Always look at your membership periodical for extra value discounts. I saved over $50.00 today just picking up household and grocery items, OTC pharmaceuticals, and my light fixture.

We like all Costcos and this one is no different. Always clean and the wide isles make distancing easier.

Great experience. Fast, easy check out.

Very honest,great job, fixed my son audi,cheaper than any other place,I recomend it

Really nice small costco, love that you can find everything really fast. Love how costco makes me feel secure in this pandemic time with all the mask guidelines and their constant sanitizing on carts, doors and frequent areas. Costco is my only store during this time. Pictures are just samples of their great products and finds.

Was looking for a nearby Costco for the irving area since there is no costco in irving. This was only a 15 min drive but well worth it. The store is clean and the staff is great. Very welcoming and always make you feel as if your part of their family. Well worth the trip to come shop here

This particular location has an awesome selection of jewelry, (well, WAY better than my home Costco!) I noticed some of the usual pieces, but a lot more in the 14K styles than I usually see. Very nice!Seasonal selections seemed to pop up in every area, I even noticed Suja did a cold pressed apple cider with cinnamon this year. Toys and home decor are also up and running with lots of choices. If youre suffering from the cold snap, the North Face down jackets are available near all the fleece and flannel-so stay warm!They have geared up for the holidays, so if you need those famous Costco gift baskets, theyre in. They seem to go so fast, so grab them while you can! I noticed magnums of wine and champagne as well. I think its true, everything is bigger in Texas, and your Costco surely didnt disappoint! 5* location for organization, staff, and selection.

Costco is a fun place to shop or just look around. Excellent employees

Best place to get dorm room stuff for the college bound kids. Especially linens and cleaning supplies.

I love this Costco! It’s very clean and has fantastic customer service!

Thanking Kelly in the bakery! I put the wrong date on my cake order, so it was not ready when I went to pick it up. Kelly went above and beyond and put together my order so I was still able get my cake. Thank you for excellent customer service.

I love costco. There are things which you can only get it costco.Sad to see photo centers are closing down at all the costco.

Very bad shopping experience at this location. The guy working at the exit was rude and mean.

I love COSTCO! Ive been a member Sincé 10 years ago. South Lake store is Clean, organizaded and good customer service... Yes Ill always go back 😁

Has everything from home to groceries and so much more great experience except for long lines its a busy place thanks Costco

Clean, well organized, good checkout flow. Seems to be under renovation at the back of the store the last few months (now April 2021), but nothing is in the way. Witnessed employees today enforcing mask policy which is GOOD. THANK YOU!

Bought a fruit tray today, came back home opened it after dinner only to find out that the fruits are bad, strawberries are rotten and pineapples are sticky and slimy. Very bad quality.

Rarely have I been disappointed with a purchase at Costco. The quality of their products are #1. My store is always clean and well stocked. The checkout process is a model for all other retailers to emulate. My only complaint is self-inflicted—I always spend more than I intended!

Update - Costco AGM Anthony Velasquez reached out & took care of issues! He restored my confidence in costco again! Thank you so much!!👍DONT BUY CELLPHONE AT COSTCO. PHONE WAS FAULTY AFTER 4 MONTHS USAGE, THEY WONT REPLACE PHONE COS ITS PAST THE 90DAYS. BAD EXPERIENCE W CELLPHONE SALES GUY & HIS MANAGER & THE COSTCO MANAGER, BOUGHT CELLPHONES THERE OVER THE YRS, I WILL NEVER BUY IT AT COSTCO AGAIN AFTER THIS RECENT EXPERIENCE!!

We love shopping at this Costco. It is always clean and the staff is friendly. Location is optimal.

Great Costco location—friendly staff and well stocked.

Clean, friendly people, great selection of meat, fruit, veggies, vitamins, clothing, household items...and the BEST almond Danish ever!

They have excellent products and stand behind each one.

Get kind of busy. But they work with it pretty good. They have some very professor employees

Very fancy. Felt like a baller. With 10 Blades on the Impaller

Great selection and everything was fresh. Great staff and great service.

Costco is the way to go! Have you ever tried taking anything back!?? They stand behind their services and products! Your satisfaction is truly their top priority. The membership is totally worth it!

Good selection of bulk items for every room of the house. The staff has always been helpful.

Crowds crowds crowds. Like waiting in line? This is the place for you.

Outstanding values on every department. Excellent staff. Does NOT have the delicious, addicting feesh squeezed orange juice that you can get at Sams Club. Best return policy in America. Total customer satisfaction!

Costco is always good. No exceptions

Went here to replace glasses for free; it was done quickly and well.

Love this place for everything. Great place, great staff, great service.

Always the best staff at this location, keep going back here for the best service.

Costco Lewisville tx is ridiculous, more like going to a third world relief warehouse prefer not to goto this locationCostco SouthLake Tx was a better store much more civilized BUT alas as each store is stocked differently i am forced to use both locations as some items arent available for ship to home

Better than Sams club, best for large families

We have noticed about your wearing masks policy and are going to respect your wishes by shopping elsewhere. You lost our business today and in the future. For your safety and convenience you have been added to our Do Not Patronize database.

We love Costco! Who doesnt love all the items they have.

I was shopping at this location last Thursday 9/09, the person working at the exit with gray beard was behaving strange and kind of inappropriate. I was shy to confront with rude person, I just left. I dont feel like to come back ever again.

I love this Costco, and especially how they handled customers during the pandemic. I witnessed employees being berated and attacked when enforcing their mask policy, and they returned with nothing but firm, gentle respect.

Good values. Lots of choices. Their meat is generally very good.

I really enjoy shopping in this store. I have both a Costco and Sams club membership card. I hardly ever go to Sams anymore. Costco has so much more interesting and daily useful merchandise they sell. I find it a fun place to shop in.

Great costco with easy access off 114. I like the customer service here. Very helpful.

Good place for purchasing everything.

If you ask they will put a smiley face on the receipt for your toddler. Always a hit for some reason!

Nice place ...all around...keep up the work.

Costco has so many different things. Its interesting just to look around. We always get great produce here. I also like their cheese & cold foods (like quiche) assortment. We always buy coffee and toilet paper here. Weve also bought some clothes and were Very pleased. And their sheet cakes are THE BEST!

Good selection and good quality. Prices are good, not always great. Usually very crowded!

Updating 5 star review to 1. I had a tire appointment that was to last 1.5 hours. There were no chairs in the tire center so I decided to sit inside costco where chairs were available. A manager came over and said CDC will not allow for us to sit there and made me leave. The CDC or Costco will not allow it? Next time I will take my vehicle elsewhere.

Not too crowded, surprising....nicer one

Nice place to go and find many deals!

Good quality products in bulk at a cheaper price

Purchased the basic membership. $60 right now. Note, visa is accepted here but American express is no longer accepted. Its busy but clean and the check out line moves quickly, there is also a self checkout. Lots of different products, they do change. Some great deals.

My family has bought of glasses here for years. Always fast friendly service. Brought back one pair for nose pad relacements. The staff recommended round nose pads and they worked perfectly. At no cost to me! Best product with great service

I always go there when I visit at my daughters house. Great prices!

Was there on Christmas Eve getting some last minute shopping done, Noelle?(I think) Helped me load up my gifts, she was very kind and thoughtful. The staff here are so helpful. Definitely going back.

Always convenient and great products with reasonable price. Gas price is much better then private ones

Great store like every other Costco store.

Cost effective and good Quality

Costco has changed quite a bit since I became a member about 5 years ago. Its a bit of a mixed bag-alot of their bulk items Ive noticed have become quite a bit smaller over the years ie advil used to be 2 huge bottles,now its just 1 large bottle. I do love many of the specialty food items and these are a good deal,especially the pulled pork and the Kirkland brand frozen Pepperoni Pizzas are the best frozen pizzas Ive tried. They occasionally have great plants at a good price as well.

Was told we had to wear a mask when its no longer enforced in texas. I understand businesses have the option to enforce it, but we were not told at the door or else we would have never wasted our time shopping there. Some rude lady, i assume the manager, yelled at my husband when we were almost done shopping. Next time, say something at the door so customers like us can have a more enjoyable shopping experience somewhere else who are not scared of covid

Good warehouse shopping. Best gas prices. Not crowded midweek.

I truly dislike the parking lot at this location. The staff is very friendly and the inside is always clean.

Tons of people at Costco today. The lady was counting everyone as we went in. Still sanitizing carts and keeping the store clean. Only a few things out of stock. Plenty of cashiers up front so the lines went quickly.

I love this place. Been a member for three years. Covid has put a damper on making a day of it. We use to plan on spending a couple hours here. Seeing all the new items. Looking for stuff on clearance. Trying all the samples. Taking a snack break and sitting down for a hotdog before continuing. Etc... just a heads up. You won’t notice until after you pay but ALL THE CONDIMENTS HAVE BEEN REMOVED. If you get a hot dog they will give you a pack of mustard but that’s it. Why they can’t put on onions and relish for the customer I have no idea. Oh well. Still a good price.

Very clean and friendly staffs. Well organised and managed. Always have good experience.

Love the products and store itself and have been going here for years. There is still an issue with the checkout flow. The competition has it down. Also it’s rare to see friendly workers. There is room for improvement.

Grant, the bakery manager, is the absolute worst. He sold me chocolate covered strawberries that were supposed to be a gift for my mother, but went bad and moldy the next day. What a joke! He also seemed annoyed at his other coworkers, which I thought was highly unprofessional. This was my first encounter with him, and I will not be returning to this Costcos bakery.

This Costco has the Hawaiian chicken with pineapples!!! Ive been looking for this amazing dish! Thanks Costco!!!

Just like sams club but I think they are more expensive or the same. They have alot of stuff to choose from

Southlake Costco return service is much faster and better then Lewisville Costco

Always my favorite place to shop has almost all the things I want with good prices.

Best place to buy a USDA Prime brisket.

I visited this place and I didnt know I need to make an appointment, but they gave me the advice and generously they did the rotation of the tires of my car. I really appreciate that kindness. Very pleased.

The worst Costco you could go to, worst service rather go to other Costco with better service

Hard sell on upgrading membership. Has great food.

Got some ground hamburger which made delicious burgers. Also got the Mac and cheese and a salad from the deli. Great price and delicious. Staff was friendly on entering and exiting.