The staff at the Southlake store are particularly helpful...great service and great selection. They helped me find shoes that I love and shoes for my grandson that are not only a perfect fit but a style he likes.

Very helpful salesperson. I had an older pair of NB shoes that are not made anymore and the salesperson took a lot of time to get me into a comfortable replacement for my old runners. Ended up getting 2 pair. Will definitely be back and will recommend to all my fellow running peeps.

The staff here is superb and always takes the time to make sure you get the right show with the right fit. We came in to get my Wife and Mother-In-Law new shoes and they ended up picking the same pair, but needed different sizes. My Wifes size was in stock, but Mother-in-Laws was not so they had it shipped to the house within a few days. Every trip here is a pleasure that is enjoyed for many miles in comfortable well fitting shoes!

On afternoon my son and I walked in to purchase a pair of running shoes and at the time they didnt have his size. So they called around and found us a pair. So my thinking I had to drive all the way from Flower Mound back to Southlake to pick them up when they eventually arrived. Instead, They drove the next day to picked up the shoes and delivered to my front door. Now, thats service I felt special and just want to say, Thank You for going above and beyond. For that I will definitely be back 👍

New Balance Southlake is my ‘go to’ when I need great shoes. As a nurse, comfort and stable support are priorities, they make sure I have all that and beauty too!

First of all, I love New Balance Athletic Shoes! Secondly, the sales guy was so nice and knowledgeable of the type of walking shoe that I was looking for! This location in Southlake is awesome! I will definitely be going back to purchase more shoes!

Awesome store,very friendly staff. I went in having a idea of what I needed and came out with what was the best for my feet.

If you are looking for a pair of new balance shoes or accessories and you want the best customer service I have ever witnessed, stop by the new balance store in Southlake and ask for Mr. Grant. This young man greeted me with a smile when I walked in the store and asked how he could help, I told him I need walking shoes and athletic shoes. Grant showed me several pairs, taking the time in answering all my questions and helped me make the right choices. His out going personality was friendly, courteous, respectful, genuine as he wanted to make sure I was happy and satisfied with the choices I made. Grant deserves more than 5 stars. Awesome job Mr. Grant!!

This store is fantastic at helping you find just the right shoe for your needs. Krystal was extremely patient with my elderly mother who was in dire need of a good pair of comfortable shoes. We had to special order the pair we decided on and they came very quickly. Thank you!!

Went in to specifically to be fitted and even mentioned that upon my arrival. I was met by a salesman that was obviously not interested in working with me. He brought out a pair of shoes that were too wide and said he didn’t have my size. He brought another pair of shoes that I did not like. He never offered to try any others or to order some for me. It was clear he hated his job! I was really hoping to get fitted for a comfortable pair of sneakers! I’ll have to go elsewhere.

This place is amazing, the shoes fit so perfect that it’s a life-changing experience. Due to extreme sports & very active lifestyle I have a bad back and metal hip. The New Balance products have greatly improved. My quality of life and I’ve lessened my daily pain.

I needed walking shoes and the gentleman knew how to fit the shoe to my foot, the proper inserts to get me the support I need and I was in the store less than 30 minutes! I love my shoes and the customer service was outstanding!

This is our store for New Balance. They are so helpful and kind. And we all wear New Balance! Theyre the best for our feet, recommended by our podiatrist!

Very helpful people found the right shoe for my needs. Very happy!

Thank you Michelle for being so nice and helping me find two shoe insoles. You are so wonderful.

This is my regular store. I had a very good experience as usual. The person that assisted me was very professional, helpful and friendly.

Great service even though the place was crowded on a Saturday. Knew what I wanted so we got in and out in 10 minutes. JUST like I like to shop.

I always get great service at the Southlake store. They helped me find the right shoes for my style of walking.

Very helpful and very nice

Awesome place, friendly and great customer service. Been going there since it opened.

5 star service and knowledge.

Great customer service

Great staff. I walked in, was greeted right away. I let them know what I needed shoes for and within minutes I had a new pair of extremely comfortable shoes that are exactly what I was looking for.Friendly, professional, and fast. I could not have asked for a better experience.

Great! I have buying from this location for several years, and Im always pleased when I leave.

Everytime I go there to find shoes for my unusual size (14 AA) I find a shoe that fits well and that I like.

I recently fell in love with New Balance shoes. I went into this store to get some shoes like the ones I already had. I have had 3 ankle surgeries and good shoes are very important to me. I went into the store and they didn’t have what I was looking for, mine or my daughters. So I ordered them. The “manager” said that if I needed to return them it was no problem. Well it became a problem. I received the shoes and they didn’t work. I went back to the store on a Sunday not realizing it was closed. My spouse went to return the shoes and the store was closed due to COVID. So I waited until reopening of the store to return the shoes. I went to the store and the sign on the door said “Must wear face covering” so I put my mask on and went in. Where the manager who previously helped me was not even wearing a mask. I explained needed to return the shoes. He said “Its been over the time frame and you can’t return them.” I explained I had came but multiple times to which you (New Balance) was closed. He said “you can have store credit” I said okay. He told the sells girl to get me a pair of shoes that HURT my ankle so bad. And the manager comes over and said that I could talk to another manager next week. I said “I didn’t mind getting a different pair” then felt very rushed into shoes that still hurt my foot. I don’t know if I’ll shop here again.

Good experience with very helpful staff at New Balance Southlake.

The perfect store to go to get your athletic show sized perfectly and receive personalized recommendation on exactly the shoe that you need for your activity and foot specifications. The staff are friendly and attentive and take their time with you to make sure you are 100% happy with your selection.

Great products. Eventually went back and bought a shirt because no one even said hello the first time I was there. To be fair it was around Christmas and they were busy. Love the shirt!

I went back to the store after buying a pair of 1080s. Months later my feet were still blistering while running. I needed new insoles. The kind gentleman took the time to listen, had me do a new fitting and found that I needed a different width. They exchanged the shoes that weren’t working for new ones - months later. Now that’s caring for your customer. They reaffirmed my faith in NB brand and I will always remain loyal to this location.

New Balance is very fortunate to have Connor as an associate. His customer-centric and logical approach to ensuring I had the perfect shoes, socks, and other gear to train and compete in the St Jude 1/2 Marathon is without equal. Once Connor determined the perfect shoe for my unique circumstances as an above knee amputee, he worked via text, phone, after hours, etc. with my schedule to be certain the right shoes were transferred from another store and available when I returned. Needless to say, I purchased two pairs of the 990’s. Rest assured in this day of online this and online that, there is simply no substitute for working with a professional who’s core competency is selecting and fitting the perfect shoe. Connor is a shining example of all that New Balance stands for and he should hold his head high knowing he and the New Balance Southlake Team delivered the world-class service/product experience every New Balance customer deserves. I appreciate your actions and hope this note will inspire every New Balance associate to deliver exemplary service and products.With sincere appreciation,Stephen A Thompson

I highly recommend New Balance Southlake. I took in a pair of shoes that had never felt comfortable and after inspection they exchanged the pair for a new pair. They went above and beyond to solve my issue. Customer service at this location is second to none! I will always return and buy my shoes from New Balance Southlake!

My family and I have been shopping here for about 10 years. Jerry and the sales people have always provided us with the best customer service ever. The first time we walked into the store, Jerry asked about our shoe needs, as well as got to know us personally. I only shop where I feel that my business is important and appreciated. They have gone the extra mile to make sure we were happy with all of our purchases over the years. Fantastic customer service time and time again!

Extremely fresh and delicious healthier food! Im a fan!

Staff knowledgeable and helpful.

Great experience here. Got the shoe I wanted. Good fit. Very helpful staff.

Top Notch Store! The owner and his staff are so helpful. They carry a wide variety of styles and sizes and are very knowledgeable. Also, if an item I want isn’t available, they can usually get it within 24 hours. We have shopped here for many years. Great company!

Grant was very helpful in finding the perfect pair of shoes for me. I told him the plantar fasciitis problem I was having and he knew exactly what to do. He scanned my feet and told me what was going on. Will definitely be back.

There is one particular guy that works here that lies to your face about sizes and availability. He also is very impatient and claims not speak Spanish after speaking perfect Spanish to me a few days before.

We dove to this store from far north Fort Worth thinking a dedicated New Balance store would have a large inventory of sizes. Unfortunately, they didn’t have the size we needed in the shoe we wanted. They were friendly and helpful enough, but didn’t offer to order the shoe for us or even recommend we order online, so we bought from a different retailer.

The staff there is well trained and interested in finding the right shoe fit. They have the ability to keep a history of purchases so that customers are able to buy consistent styles if desired. Recommended!

Best New Balance Outlet in DFW!! As soon as I walked in the door, they easily sized me with the right shoe for my foot. Although they didnt have the shoe color I liked, they happily ordered it to my house. Coming from Boston, MA, these employees in Southlake, TX are wonderful with their customers.

Today my friend and I went into this Southlake New Balance store. Jerry was our sales person. He was product knowledgeable, friendly, competent courteous. The store was clean, well stocked. I would highly recommend this location.

Great store but a little expensive.

I went to the store to buy a pair of walking shoes and it close to closing time and I saw a man counting the cash in the register and he just looked at me and did not say a word. When he walked to the back room I asked the young man if that was the owner. He said, yes. So I was in the face of the owner of the store and he did not say a single word to me until it was time to leave and he said good evening. Now I would expect a better welcome from the owner of the store of any business but it is the last time I will purchase from his store.

Im major fan of New Balance shoes. I have fallen arches and heel spurs. My podiatrist recommended them. I have bought online, but it is much more satisfactory to try them in person.

Over priced. Thats crazy over priced. If smart avoid.

Replaced my worn out New Balances with a new pair plus insoles. Same model numbers. In and out in 15 minutes-my 15 hour days at work feel great!

Love new balance shoes! My sales person was very helpful and heled me pick out the best shoes for me! Will be coming back in the future!!

Great first time experience. I walked in with an idea of what I wanted. Chris helped me and showed me 3-4 options that would meet my needs before checking my shoe size and finding one im the back. I tried them on, liked them, and had purchased them and was out the door within 15 minutes!

Always a great store and service!

Its amazing to see how well some of these high school students can provide quality service. They focus on finding you a comfortable shoe first and completely avoid selling a shoe like a car salesman would sell a truck. Hope to comeback soon!

I love the selections but one of the staff seemed like, too in a rush to make a sale. My wife thought so too. We do love the brand so......

Great service

We had to ask for help, then the man just stood there. Had to ask him to measure my sons feet. After 10 min of me trying to get his help, we left. Even if podiatrist recommended we wont be returning. Go somewhere else to get your New Balance shoes, or just do like we did and go to Stride Rite for your little ones shoes!

The selection of shoes was great and the staff was eager to help find the right shoes for me. I have several pairs of New balance shoes and will continue to buy more in the future. This particular stores conveniently located in the Southlake area.

O.M.G. I LOVE MY NEW SHOES!!!! Went there this morning and had the best experience. Chris was the guy helping me and he was AWESOME . I highly recommend this place .I will be back. #990s #walking #grateful

Im a UPS driver and have been getting work shoes from this location over 10 years. Shoes are great and staff always helps me find perfect shoe and inserts that fit my needs. Their customer service is incredible and have been seeing the same faces for years there. What does that tell u? Jerry and enrire staff is awesome!!!

Went to find my mom some shoes and this was recommended by the doctor. The difference from when she walked in and how she walked out with her New Balance shoes was almost unbelievable! Thank you and your staff for taking care of my mom. Youve got a customer for life!

Great shoes.. employee very knowledgable about product

Just released from surgeon today. Been in wheelchair for 2&1/2 yrs. Came for new shoes. Wonderful staff. Went out of their way to get just the right pair.

Very cool boutique New Balance store. Not as large of a selection as one would think for the space, but a very cool store. Very knowledgeable staff.

Wanted baseball cleats for my son. They had only one style and color of molded cleat and didnt have his size.

This is a locally owned store. They are great with customer service. I bought a pair of shoes there, and wore them in the store over a month later when I was looking for another pair. They noticed a spot on a rubber part of one shoe that had been scraped off, and offered, without me asking, to replace them for free. They looked in the back and didn’t have my size, so they ordered another pair. The new pair arrived the next day and they called to let me know. Replaced free of charge. I will patronize this store for life!

Ive had two major surgeries and my orthopedic surgeon recommended New Balance. A sales associate by the name of Lori spent an hour with me today trying on different sizes combined with different orthotics while smiling and be very informative. It was by far the best customer service I have eve received (including Lukes Locker) and will be purchasing from this store in the near future as soon as my incision is fully healed. Highly recommend!

Love, love, love this store!!!! Shopped last night and Jerry and Lori were awesome!!!! Helped me find shoes they were perfect for my size 11 feet. Will be back soon with my three kiddos. n bn

If I could give negative stars, I would. It may be a decent store if the gentlemen behind the counter were willing to help the only customer in the store. This is the third time this has happened. I will not be returning.

Connor was very helpful and knowledgeable about the products I was interested in. Good service good location.

Best shoes ever...at least the ones made here, proudly in the USA.

The other reviews say this place isnt helpful, but theyve fixed that... At least for the day I went in (August, 2016).... Heres the issue... They are TOO helpful.. There isnt enough space in the store for how many employees make you feel pressured into asking questions. Wouldnt go here again unless I knew exactly what I wanted to buy.

Had a great experience taking my grandpa here for walking shoes. The staff was courteous and provided excellent customer service.

Great products and Great people to assist!

Best store for shoes. They know there product!!

The staff was very helpful! I needed extra wide shoes and they had a pair of walking shoes that I really wanted I left very happy!

I dont even want to give this store a 1 star. Worst customer service ever. I called this morning and talk with a women trying to figure out what size I wear for nonslip shoes, she told me to come in and the young man that helped me seemed to be well really not to interested in help me after I drove 30 minutes to get to the store after getting off of work and said they didnt have any shoes I could try on. STAY AWAY FROM THIS STORE. I WAS A FIRST TIME SHOPPER NOW A NEVER SHOPPER😠😠😠😠

Always great service. Buy here, not online.

Not happy with their selection of toddler shoes. The customer service was great though. This location did not have the size I needed so they had it brought in from another location without me even having to purchase it beforehand. They called when it came in, checked my daughter for the fit and we walked out with a new pair of shoes.

Store kind of small and not very big selection. I went to the TJ Maxx, saw cuter cheaper ones. Also at the Neiman Marcus outlet too, but got my New Balance shoes at DSW.

I have finally found a footwear store with friendly, knowledgeable staff. They have shoes IN STOCK that fit my wide feet.

Very helpful with sizing and style.i had broken my foot so was looking for a good walking shoe.

Wish I could give the store 0 stars. This was the third time that Ive been in this particular store. The gentleman that I assume to be the owner (or maybe manager) has been there each time and is somewhat unfriendly, is defintely not knowledgable about the NB line (how hard is it if its the only thing that you sell?!), and is quite unhelpful. I did have a young, motivated high school kid help me out and he did his best. But it wasnt very good. I asked him to bring me size 12.5 in 2 different pair. I tried both on and they felt kind of tight. We discussed a third option, and they felt tight as well. When I asked him to double check the size, they were actually 11.5s. OK, no big deal. He apologized and went back to get the 12.5s. Started to try them on again, they felt tight again and, you guessed it, another pair of 11.5s. Again an apology and he disappeared once more. No way that he would bring another size 11.5, right?. Yep, wrong size. Unbelievable. We ended up with 6 pairs of shoes on the floor......every signle one of them were size 11.5. Very bizzare. But like I said, at least he was nice, and he did have a little knowledge about the product, unlike the owner. Also, BTW, no treadmill or allowance to run around the parking lot, which is a must if you are going to get the best shoe and fit for doing a lot of running. (and many consider NB to be the best, along with Brooks) Bottom line, if you are serious runner, this is not the right place to go.

The salesman was nice and friendly very nice place

Awesome. Manager was the Best. Went beyond to help us.

I went in with Newbalance 990’s which their staff acknowledges as a blatant factory defect of the right shoe( the rear half of the sole split in two lengthwise) and they said that the shoes were not replaceable under “defective merchandise” rules and that they would not replace them, but they would be happy to sell me the new ones that they fitted me into and subsequently had on my feet. No discount, pro rated wear discount, no complimentary replacement. They said, they understood my complaint with the shoes, but they could make no adjustment or allowance for the 990’s poor construction.I will take my case to the corporate level and perhaps I will find a more intelligent response to my 990 defective dilemma. It would be a waste to end what is at least a 20 year track record of total satisfaction with the brand. The Southlake TX store staff was ever so nice and slick about acknowledging the problem and agreeing with my intentions of complimentary replacement whilst they slid me into a new pair of 990’s. Yep, I’m just tacky enough to slip them back off my feet and walk out the store in the same pair of 990’s that I walked into the store wearing with the requested $190 in my pocket, which is exactly what I did. I will retain the choice of where and how I spend my money, thank you very much.Sincerely,Jack Burton

For over eight years I have shopped at the Southlake location and I have always had exceptional service, for example receiving special orders the very next day and most recently called the store 10-minuets before closing and asked them if they had a certain item in stock, which they didn’t, but told me that I could pick it up the very next day around noon.

Great service and clean store

After reading some of the reviews, I was astonished by the service I received at the New Balance in Southlake.

A very small shop and clean.

Employees were very friendly, and we found exactly what we were looking for!

I just visited this place as one of my friend told NB has one of the best running shoes . The guy working there didnt even care about showing me some of the shoes that they have . He was behaving as if he is paying out of his pocket for my shoes . Worst customer service ever

Very friendly and helpful

Awesome store with a friendly and attentive staff!

Great selection and great service.

Honestly service and realistic price

Good Service.

The staff here are the most rude people Ive ever dealt with in a retail store. I walked out and went to another store to purchase what I needed.

Amazing professional customer service!!

Very nice manager help tremendously

Great pipo, with people heart!!!

Didnt have shoe we were looking for.