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GameStop
19913 W 12 Mile Rd #25, Southfield, MI 48076, United States
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GameStop
Comments
Kr
Review №1

We had a great experience here from the phone inquiry to the sale. Alexis was kind, helpful, and patient. I would highly recommend this location.

Le
Review №2

One of my favorite Game Stop; their staff is very friendly, informative, and polite. I have no complaints about this store. I also receive 5 star service 😎🤟🏽💯.

Pa
Review №3

We just stopped in to look around. The young man that was working was very friendly and helpful. He is very knowledgeable on all things for gaming.

Je
Review №4

Our favorite Game Stop location. Were always greeted almost immediately, and the workers are very polite and helpful.

Ki
Review №5

More toys! You guys should start selling comics too

Ms
Review №6

My grandson love this place for all of his games no

Re
Review №7

This Gamestop helped me better than the Franklin location. They sent me the wrong game (despite a print out with the games name on it). Excellent customer service.

An
Review №8

I when there to get some old games for my gr baby who love Wii. They didnt have it, but fr what I could see they had all of the newest games for all gaming systems! Good service and very knowledgeable about the games!

De
Review №9

The prices are higher than they use to be which is expected but the store is too small. Great selection though.

Br
Review №10

Called the store and they told me the Xbox one power supply cord was $21.99 so I cancelled my amazon order for the same price. I get there and it’s actually $50 and they don’t do price check. Reasons why it’s a dying business.

ri
Review №11

Nice games

Da
Review №12

The gentleman that work there now are the best! My autistic son left his container with his money in it at the store last week. They called us to let us know it was there, when we came back to pick it up today they recognized him, it had our name on it and gave it right to him. They couldve not cared if someone picked it up, but they were honest and really cared. They also are super nice to him they never ignore him, and when he talks about all the games, they listen no matter how long he talks. Thats GREAT customer service! I appreciate how great they are to their customers.

Er
Review №13

It okay but had to wait for them to boot system up to buy

Ap
Review №14

We got what we wanted and The Girl flirted with a kind of cute guy

Wi
Review №15

Customer service bad

Mi
Review №16

Great service! They always answer the phone and very helpful!

D
Review №17

The customer service was good. It was a bit of a wait but he was the only one there so it was not so bad since he had a great personality and quite professional.

Be
Review №18

Prompt, friendly service. Huge selection of games. Plus, you can sell your cell phone for top dollar. Get in there.

Ha
Review №19

Dejon was great!! Helped me make a very hard decision that could effect my valuable free time.

As
Review №20

Found items here for a cheaper price than anywhere else! Very friendly service, will definitely be coming back again to purchase more items! 😁😁

Mi
Review №21

In the past was my first choice, not anymore. Deceptive and you should do some comparative shopping before you buy

Kr
Review №22

Awesome collectible displays. Employees were super helpful, would recommend.

Tr
Review №23

Always great service when I come to this specific location, helpful staff, great selection of knick knacks, and obviously the games are in the building, the only time Ive ever had to grab anything online is because they literally sold out of something right after I got there which happens from time to time anywhere, but overall great place.

JW
Review №24

Great management and customer service! Very happy with my purchase of the Nintendo switch! However, the customers there are very rude and could ruin another customers experience. I had one question to the employee and was interrupted by an upset, screaming, oversized, man baby. Kudos to the employee for not losing your cool.

na
Review №25

The staff is Always pleasant and helpful. They keep their stock updated.

An
Review №26

Dude at the counter was great, the store was clean and in order as well.

Ra
Review №27

One of the best gamestop Ive ever visited.Very friendly employees help you to find best game for you.

An
Review №28

Seems like they dont carry many used games anymore.

Ja
Review №29

Great customer service. He was very knowledgeable, great attitude, and friendly.

Sy
Review №30

Best gaming store ever

Ti
Review №31

Great. Bought me a couple of games.

La
Review №32

The staff was well knowledge about different games and future games. Also was helpful with recommendations/alternative suggestions.

Al
Review №33

One of the best game stop I have been going there for years . Wayback when they were call funcoland !

Ad
Review №34

Manager was very nice and helped me find exactly what I was looking for pretty quickly. Good location with plenty of parking space, and overall the store is well kept.

Al
Review №35

The bald head guy with the glasses with the beard is always trying to make you spend more money. Hes not trust a word when he says he’s a scammer a really good one actually don’t trust none of them just buy your things and leave before they start talking LOL

Br
Review №36

Ive been on a search for a nintendo switch used and this is the only store in my half of the state that currently carries 7 consoles. I called 10 minutes ago and was greeted with an attitude. I told the employee i am willing to drive 50 minutes to his location for the sale but id appreciate if he could check a firmware version or two for me before I go that far out of my way. He very rudely imitated me, asking me if i was REALLY requesting him to check for me. The 9 other gamestops i called had no problem with my request. Do not ask them to do their job, you will be greeted with ghetto attitudes and bad business ethics. They lost a 275 dollar sale today and are the only store with a surplus of switches. Would rate -5 on customer service alone.

Ra
Review №37

Angel is a GREAT employee. She helped me get my preOrder for Fallout 76 moved from Tennessee when a lot of gamestops despite being able to move Pre-Orders - dont like going through the hassle. This gamestop is a lil small but has a good selection of pops. Typically when I go the store isnt crowed, i hate crowds lol. And spmetimes they release new games at about 8pm the previous day due to not staying open till midnight so thats a super plus... who doesnt like getting their pre-order early.

Hp
Review №38

Great customer service. Very clean and organized.

Ta
Review №39

Went in with my child to buy a game and was completely ignored for over 20 minutes. Absolutely disgusted and appalled with the behavior that was displayed in front of my child.

Hi
Review №40

The people there is awesome and Ill shop there a lot

Br
Review №41

When I called to see the balance I had on a preorder I had, the lady told me if it wasnt placed at this location she might not be able to look it up. I worked at a gamestop for over 2 years and I know that what she just said was a lazy lie. I told her she should be able to and she asked if i could wait a minute. No problem....she had me on hold for over 6 minutes. That is unacceptable and I will now be driving out of my way to a gamestop that has well mannered employees. This one has always been on the short end of the stick for me and that set me off. Their manager is a joke and I will not be giving them anymore business.

Sa
Review №42

They dont update their online stock. I drove 45 min for the new manager to look around the store for 20 mins and tell me that they miss marked the item. I dont care who made the mistake it should have been fixed and instead he suggested I drive another hour to but what I need. Dont bother shopping at this store theyre not intrested in helping costumers.

Da
Review №43

Selection was not vary wide in terms of what was actually available in this store. Staff were friendly and attentive.

To
Review №44

Great help from the clerk. Bought a used system for a great price.

Do
Review №45

Just a good experience!

Je
Review №46

I love GameStop I get my games from there and do business with them a lot

Di
Review №47

Very Friendly!!!

Ba
Review №48

A lot options to pick from but needs more space.

Ma
Review №49

Very knowledgeable staff but limited selection

Ka
Review №50

It very great service and they had great Intel on what products they are selling.

Da
Review №51

Only 1 person available to help custamers,wait time was to long.

Dj
Review №52

Always helpful in getting the right games for the family

Ri
Review №53

Employees extremely rude and unprofessional

Ma
Review №54

Ordered a Wii U And splatoon for Christmas and the Wii U came cracked . Not sure how the game will come out but At least the got it to me on time.

By
Review №55

Great deals on games employees are very knowledgeable love going to GameStop

Ja
Review №56

Small store. Usually has good stock on unique titles.

Le
Review №57

Called to get a pricing on ps3 controller today and was hung up on by the guy I was talking to when i called backed no one answered I called again the guy with the same voice said it wasnt him. Bad customer service skills will never shop there

La
Review №58

Good service, but needs more space in the store.

La
Review №59

Very friendly

Ri
Review №60

Spent way too much $ but I hope its worth it👌

wo
Review №61

Good people love the staff

Dr
Review №62

Great shop guys always know that whats up on games

My
Review №63

Rude staff, very sarcastic.

Ja
Review №64

Staff is always friendly and very helpful

Ph
Review №65

Came in to ask about sales the person helping was just texting on his phone and didnt know anything about the black friday sales or what time to be at the store

De
Review №66

Service was awful not only did I stand in line for 45 minutes, the only store attendant was slow unenthusiastic and had an over I dont wanna be here attitude

Ly
Review №67

They sold me a Wii u system that didnt work and didnt know how to fix it. After that, they attempted to fix it, but it was obvious that they had no clue about the system. Waste of time, got a refund and went to meijer. Also, they sold me a controller that didnt work either

Ja
Review №68

Friendly salespeople, and its close by when I need my new game or accessories fix

Ma
Review №69

Good service but currently it smells bad there

Sh
Review №70

A brief hold isnt 10 minutes.

Ja
Review №71

Very helpful staff.

Si
Review №72

One of the best around...

Va
Review №73

Always great service, my games are always in stock.

La
Review №74

Cool no issues there

St
Review №75

Most of my visits were in and out

Sy
Review №76

They gypted me i went there today and bought the infinite warfare legacy edition and when I got home and waited all those countless hours for it to download just so it can tell me I have to buy the legacy disc upgrade

Ue
Review №77

Ok customer service but it was very cramped and didn’t have a lot of room.

Gu
Review №78

Hard to contact I don’t want to listen for 30 sec to someone talking

Na
Review №79

Customer service is the best

ka
Review №80

Staff always helpful

br
Review №81

Bought a game card and sold a phone

La
Review №82

The rep was OK in person. However his phone manner needs some polishing.

Br
Review №83

The staff never answers the phone. And the waiting is long

Da
Review №84

Always helpful and friendly

Pe
Review №85

Great, friendly staff.

Qu
Review №86

Their service suck, the sales rep didnt even know the return policy

Et
Review №87

Nice people working here but the lines are horrendous.

Na
Review №88

Great friendly staff

D
Review №89

Friendly knowledgeable

Cl
Review №90

Excellent staff

Ef
Review №91

They always answer my questions

bo
Review №92

Not a good game stop

To
Review №93

Good service, good people.

Ge
Review №94

Lots of stock, friendly staff, itd just a really cramped area.

Mi
Review №95

Very friendly

Ny
Review №96

Smelled horrible and bad service

ri
Review №97

Love this place alone staff

Ma
Review №98

For Son

A.
Review №99

Love games

Jo
Review №100

Pretty helpful employees

Information
2 Photos
100 Comments
4 Rating
  • Address:19913 W 12 Mile Rd #25, Southfield, MI 48076, United States
  • Site:https://gamestop.com/store/us/mi/southfield/999/evergreen-plaza-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 248-569-3411
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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