I just received a brand new Ekornes Stressless Mary living room set with Cori leather from SL Recliners store and it is not the same beautiful furniture as on the website pictures.All of the sewing lines are not straight, like a worker was drunk or first day on the job.No matter if the line needs to be straight or curved, the person just hasnt followed the pattern at all.It looks like the furniture came from an affordable warehouse store, definitely NOT from Ekornes brand with over $15,000 of quality.I am looking at my almost 16 year old Stressless Paradise set with much higher build quality ready to sell and I dont know which set I want to sell now.Beside an off-pattern line which causes uneven wrinkles or asymmetrical lines throughout the set I got unsecured leather underneath the armrests from day one.I can hire a handyman from Craigslist to redo & finish the staples job underneath but I cant fix the sewing lines.It is not the same Ekornes brand as it was 15 years ago.

We got the best customer service from Alfonso, who replaced a part on a 10 year old chair, shipping it out to us right away and noting that he wants my Dad to be comfortable, in what is absolutely his favorite chair! They really are Stressless...

Customer service is poor

Wonderful time learned a lot friendly people

Great people

Complain to much