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Quality Auto Services
275 Wilbur Ave, Somerset, MA 02725, United States
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Quality Auto Services
Comments
St
Review №1

Pats long time team of auto mechanics are the best anywhere. Honest, dependable, thorough, and highly respected. I wouldnt go anywhere else.

Br
Review №2

This is literally the best place Ive been for my car! The staff is extremely helpful and honest and was very easily able to recommend me to where I needed to get my exhaust fixed at a good price and then easily come back and get my inspection sticker! Would definitely recommend to everyone, especially women who dont know much about cars like myself, Ive never worried about them trying to charge me up and extremely honest employees!

Je
Review №3

Im typically never write complaints, and it truly is disheartening to even have to write this review. Especially after a very close friend of mine so glowingly recommended this shop.It took 10 days to get an appointment, which seemed excessive to me, but with the idea this was worth my wait, pushed me to just accept that time frame. So I booked it. I had explained my situation, where I already had my parts that my previous mechanic had ordered but unfortunately due to his health, he was no longer going to be able to do the work. He did explain that they typically wont do that, but to bring the parts in and to let the person I see when I drop the vehicle off, know.10 days later, I entered the shop was greeted quickly, but the attitude became apparent shortly there after. I had the feeling that he couldnt find my appointment in the system, as he asked me all the same questions as when I made the appointment originally. I even added another item to my list to give him the opportunity to make more money, in light of the fact I had brought my own parts for part of the job. He even asked if the parts I brought are wrong, what did I want to do. I explained, if thats the case, call, and I will have them get the parts and have the work done anyway, no problem.My friend came to pick me up, and we headed off to do some errands.It was around 4PM, I was getting concerned, as I had not heard anything and at that point, it had been 9 hours. I called, I got the story your vehicle still hasnt even been looked at, and that they will be getting to it soon, but no way was it going to be finished today. I told them not to bother, and that I would come get the vehicle, as I couldnt wait another day. I showed up a few minutes later, and another gentleman handed me my Keyes and I left. I received no apology, no explanation as to why they couldnt get a 3 hour job done in 9 hours, nothing... I was furious. I wasted 10 days to get this important repair done, took the day off from work, drove 90 miles roundtrip and had nothing to show for it. The actions of this shop were Unprofessional and inexcusable. I was shocked really, as all the reviews I had read and my friends positive accolades. That my experience would wind up being so disappointing.I will not be returning here, nor will I be recommending this business to anyone else. My friend who recommended it, was horrified and embarrassed that this had happened as well. I think what was most angering was the complete lack of communication and no remorse of what had happened. I mean, when exactly was I going to hear from someone that they couldnt get a SCHEDULED repair job done? A job that wouldnt have taken even a slow mechanic, 3 hours to do, and they couldnt manage to get it completed in 9 hours. I was immensely disappointed as I so desperately wanted to be blown away, as I am in need of a new and great mechanic. However, in light of today, they lost what potentially would be a really good customer. I own multiple vehicles and I am fastidious about repairs and maintenance, and would have brought a lot of business to him. Instead I had to find another mechanic on my way home to do what they failed to accomplish.

La
Review №4

I want there for my emissions check. I got right in and out and was even able to go home and return with my wifes car. Super friendly and efficient owner and employees!

Fr
Review №5

Fast and friendly service! Great mechanics! Thank you!

Je
Review №6

Unwilling to answer customer questions after spending over $1,000. Youre asking questions I dont have answers to was the exact quote. After work was done, vehicle will not pass inspection! Would not recommend, sorry!!

Da
Review №7

Very polite great service and knowledgeable people

Cy
Review №8

Awesome service. Competent mechanics...fair pricing...recommended!!!!

B
Review №9

PAT AND HIS TEAM KNOW THE TOWNSPEOPLE AND KNOW HOW TO MAINTENANCE THEIR CARS. THEY CARE ABOUT BOTH AND YOU CAN SEE IT BY JUST WALKING INTO THE SHOP. I PREFER TO GO TO QUALITY AUTO CARE OVER THE LARGE CHAIN SHOPS, WHERE I GET GREAT SERVICE, A GOOD LAUGH AND GOOD PRICES.

Gi
Review №10

Great place clean and the owner is a great person to deal with

Ka
Review №11

I popped in to the shop for an auto inspection and my car was seen after waiting only 10 minutes (Monday morning). I didn’t have a front plate in Florida so I was waiting until I got home to drill the holes and put my new plates on. The mechanic drilled the plate in for me, as well as switching my rear plate, so I wouldn’t have to do it myself. Great service at a great price- I’ll be returning here in the future for any auto work :)

ma
Review №12

Always an excellent experience with Patrick and his staff. Never had an issue. Very professional and reasonable.👍👍

Jo
Review №13

Always good service. Friendly staff. Seem to find time to fit you in in an emergency.

Ch
Review №14

Quality Auto is the only shop I take my vehicles to. They are always fair and honest, and they stand by their work. The only problem is that they are so busy because they do such great work that sometimes they cant work on your car for a couple of days. Give them a call if you need work done!

Bo
Review №15

I purchased a car from Teds Auto sales and they brought it here for a state inspection. I took the car out of storage in April and the ck engine light came on and next there was a loud exhaust leak. I brought it to the dealership and was told the left & right side catalytic converters and exhaust manifolds were not there and performance headers with the oxygen sensors reconfigured were in their place. How was this not caught on the state inspection??? Also the car was lowered with oversized tires that hit the inner fender wells. The springs have spacers and rubber hose installed to gain height and deaden noise. This cant be legal either?? How was this car given a passing sticker??? Im looking at 1000s of dollars of repairs to bring this car up to specs to be able to pass inspection. Definitely not happy with Quality Auto Service!

Di
Review №16

Honest, Professional and friendly. Did we mention honest?This place is A+A+A+A+

Ri
Review №17

Always good work thanks Pat Bill Dennis

JC
Review №18

Great honest service. You can definitely trust these professionals.

An
Review №19

Very friendly, courteous, fine quality work, reasonably priced. Stand by their service and accomodating. Civic minded owner, former Marine, helps with Toys for Tots. Great people to support!!!

Ma
Review №20

Have known Pat and the guys since a kid, they have been in business even longer and did not get there cutting corners. Quality Auto, its in the name.

Je
Review №21

I wouldnt ever go anywhere else. Best mechanics around.

Ja
Review №22

As-promised service & careful work! I trust this shop completely.

El
Review №23

Excellent service and friendly 👍

ju
Review №24

Everything you could ask for in an auto mechanic. Always gets the job done right without the over inflated repair bill

An
Review №25

Good food and very clean..

Fr
Review №26

Great auto service! Quality repairs.

Li
Review №27

Best place to service your vehicle

ja
Review №28

Honest, efficient and fair. what else can you ask for

Bi
Review №29

Trustworthy!!

Fr
Review №30

Diagnosed my problem and fixed it, a bit pricey

Mi
Review №31

Friendly people

An
Review №32

Friendly and honest

Information
1 Photos
32 Comments
4.8 Rating
  • Address:275 Wilbur Ave, Somerset, MA 02725, United States
  • Phone:+1 508-674-5533
Categories
  • Auto repair shop
  • Gas station
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:8AM–12PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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