Jon Lewis is a professional, personable technician who installed a new resistance motor in our Schwinn 270 recumbent bike. We are completely satisfied with the service he provided and happy to have our bike back in operation. Any time we can repair equipment rather than discard and buy new, we consider it a huge plus.
Jon did a wonderful job today assembling my new Nordictrac and even came back to help me with the setup. Highly recommended.
John Lewis was an awesome tech, very professional and friendly, diagnosed and fixed my machine in one trip!! would have him back for any need in the future!
Troy was amazing. I’ve been unimpressed with my Nordic Track warranty vendors in the past but not this time around. I hope they will continue to utilize the services of Fitness Machine Technicians because the service and overall experience was excellent not to mention quick. Troy is A plus, plus!
Had John come out and setup my Nordic Track elliptical! I am so happy we did! He was quick, efficient and very friendly! Will definitely use again and recommend!!
I have an aging club machine that I bought used. When it broke down Fitness Machine Technicians was1. the only one who returned my call. (In fairness, I live in the middle of nowhere)2. Good with communication (well be there Tuesday between X and Y)3. On time4. Reasonably priced5. Pleasant to deal with6. They fixed my ellipticalI dont write a lot of google reviews, but these guys were great.
Our technician showed up on time and called to let me know he was on his way. He dissembled and moved our treadmill with ease and left no mess! He checked the equipment to make sure it was back on working condition. Thank you!
Troy was awesome diagnosed the issue quickly, told us exactly what to get and completed the repair. Super nice guy and a Braves fan, cant beat that!
He did a great job. My bike rides so smooth now.
Jon Lewis from Fitness Machine Technicians installed a treadmill and a home gym for us today. I can’t recommend him enough. He is a professional who is very good at what he does, and he is fast! Friendly guy. Highly recommended!
It was a pleasure interacting with Jon. His demeanor and professionalism reflected in the quality of work he provided. I watched him while he serviced my treadmill and observed the care and attention to detail he showed while preforming the service. He only provided the work needed and wish he was the person that had serviced my treadmill two months prior. I don’t think I would have needed an additional service.
Troy was awesome and fast and found the problem really quickly and was very informative and seemed like he truly cared about fixing our equipment! Would def use him again and recommend him.
The technician was on-time, professional and really knowledgeable. He went about his tasks in a very organized manner. My treadmill, elliptical machine and total trainer were all up and functioning in less time than I thought it would take. Great job all the way around. I will definitely call this company for any issues regarding my exercise equipments.
What an incredibly positive experience I had with this company! The first appointment was easy to make, Brian showed up exactly on time and diagnosed the problem, Ed provided a quote for the work the same day, Brian returned for the repair on time and ultimately provided me with great information. I would be happy to use them again and gladly recommend to my family and friends!
Jon was great. He showed up early (with notice!) and had the treadmill assembled within an hour. We will be using them for maintenance and moving if the need arises in the future.
Jon Lewis was great. Thank you for all the information you shared.
Jon did a great job assembling our treadmill!
I wish I could give 10 stars. This business is AMAZING. Quality, Professional, Responsive and Friendly Service. This is the company that you should use in order to ensure professional, quality service. I HIGHLY recommend AND will ABSOLUTELY use again!
John was great! He was so professional and polite! So excited to use my machine. No problems at all!
Prompt efficient service. The technician was very thorough and knowledgeable and had my elliptical up and running again in short order. I would definitely use him and the company again!!
Our technician was very professional and courteous. He showed me how to maintain the machine and performed the job quickly. He was actually early for the appointment as well. Highly recommend this company
I bought a spin bike and a technician came to assemble it for me. He was professional, knowledgeable-I had a lot of questions and he answered them-he really went over & above. Excellent service! I’ll use them again
The technician was professional and experienced. He explained his findings as he noticed them and assured me that he was confident it could be repaired with replacement parts. Im looking forward to the full repair of my equipment when the parts arrive.
Its not often I take the time to write a review but I just had the greatest experience with Fitness Machine Technicians, and their owner Robert Scott I had to write about it. When I called due to a grinding noise on my elliptical machine...maybe 4-years old, Mr. Scott answered the phone himself...can you believe he spent over an hour with me discussing alternatives, even if I took the housing apart, he would work with me on the price as it would save his technician time (I did not even ask that, he volunteered). He helped me find parts...all this and I had not even spent any money. I did the repair myself it turned out, and just had to say that they are more concerned about doing the right thing and earning your business than anything else...they are in it for the long haul, thank you again Robert Scott..
Jon was thorough and professional. Hes a positive asset to your company.
Jon Lewis was punctual and very professional.He saved me thousands of dollars which otherwise I was going to buy new gym thread mill and elliptical.I definitely recommend it everyone.
Always prompt, always professional, and always great communication. What that all businesses could take themselves this seriously. Ive used them twice, so far, and will use them again, without hesitation. I rarely give five stars, but theyve earned it!!!
I called Fitness Machine Technicians to repair and tuneup my elliptical machine. The technician, Jon Lewis, did great work and was able to fix the machine’s issue easily. I even signed up for an annual service for my elliptical.This is an outstanding place! So glad I called them!
Troy was on time..in fact he was early and got the job done professionally and within a timely manner.
Jon was great! Showed up on time, was knowledgeable, helpful, and super nice! Will definitely recommend this company to my clients.
I had exceptional service from this company. From the first call of inquiry dealing with the admin I was treated so well. They did not pressure me into a sale but gave great advice regarding my options as I have an older model machine.The technician who repaired my treadmill was experienced and knowledgeable. I would recommend this company to all of my friends and family as well as anyone needing a professional company who works quickly and knows what theyre doing. Thumbs up!!!
I bought a used Vectra 1800 home gym and could not make heads or tails with the set up of the numerous cable and multiple pulleys.Troy came and was so good to set this up in no time.very knowledgeable
Everytime I get a new piece kf equipment, I call these guys with no hesitation. They are awesome! Thanks guys.
John and Robert have been great. We have an older Landice and their preventive maintenance and responsiveness has been terrific.
Jon was super friendly and professional. Very knowledgeable and will be back for a repair.
John Lewis is simply The Best !! Excellent Customer Service!!! An extremely Kind person!! Thank you so much for a very Pleasant experience!!!
AWESOME COMPANY!We have had our treadmill for a few years and just like everything, it starts to wear. Our Nordic Track treadmill needed a new belt and not knowing who to choose to replace it was a little difficult. We are so happy to have found Fitness Machine Technicians! What a FANTASTISCALLY GREAT company! From the very beginning, Curt Metcalf, the gentleman who initially set up the appointment, was courteous and explained everything that would happen during the visit and the cost. NOTHING HIDDEN! He also told me the technicians name, the color shirt he would wear and how he would take cautious measures to wear a mask before entering our home, for his protection and for ours. Each time I spoke with Mr. Metcalf, he was the same, not hurried, but always displayed a customer friendly attitude. Our technician, Troy Stephens, who did just as Mr. Metcalf stated, was absolutely fantastic! He came right in, corrected the problem, but also noted that our motor was not good, making some noise and the brushes were worn. Mr. Stephens recommended a call be made to Nordic Track to request a new one. We had no idea that Nordic Track would send a new motor to their customers without charge because motors are lifetime on our specific model! That was amazing to learn!! After running into a slight problem with the representative at Nordic Track, I contacted Rob Scott, the owner of Fitness Machine Technicians. I explained what was going on and what information was needed to qualify for the new motor. He immediately sent out the details of our technicians diagnosis, noting that our motor was bad. Mr. Scott was just as kind and professional as Mr. Metcalf and Mr. Stephens! How rare it is to have that happen these days where people treat each other in the manner they wish to be treated, especially when it comes to sales! I might add, we did not have to wait for the email from Fitness Machine Technicians to get it to Nordic Track. It was all taken care of the day of our service. Our new motor is on the way! Fitness Machine Technicians will always be our Go To for service on any of our exercise equipment! We are up and running again! Thank you Fitness Machine Technicians!
Robert Scott did a great job on servicing my treadmill.
We have used Fitness Machine Tech’s twice so far for different issues and each time they have been very responsive and great to work with. Both tech were quick and answered all of our questions and they were good about being contactless. We will definitely reach out to them in the future should we have any more maintenance needs.
The Technician John did a great job! and was very nice
Flawless start to finish! Fitness Machine Technicians contacted me soon after I purchased a Body-Solid EXM3000 LPS multi-station selectorized gym. They scheduled the assembly to be done the day after we took delivery. They contacted me before arriving to the house and started the assembly process. The technician assembled perfectly. Friendly, professional, and obviously expert at their craft, we could not be happier with the entire experience and we are contracting them for annual maintenance. Great company! Thank you!Update - continued A++++ service! They now havw assembled also a dumbbell rack and NordicTrack treadmill and we’re on a maintenance plan with them!!! Amazing professional service all around.
Since March of 2020 I have not been able to work out at my regular gym. I was leery of hiring a company to service my equipment, but finally called Rob Scott at Fitness Machine Technicians. Their service was prompt, professional and I am thankful I made the call. Troy came out and got my treadmill and elliptical running as good as new. We are all looking for a way to stay healthy these days and I would highly recommend this company if you need service or repair for your home equipment.
Technician was professional, friendly, on time and did a great job
My elliptical is back! Thanks to Jon and the Fitness Machine Technicians team!
John Lewis was extremely professional and helped us get our treadmill assembled quickly. Thank you!!
Jon had wonderful customer service and displayed great knowledge
Jon was on time and very professional as he explained what was involved in the maintenance of treadmill. He checked the treadmill from top to bottom and gave me tips how to keep the treadmill in good condition. Thank you Jon.Cordially,Elizabeth Thrower
Robert Scott diagnosed my treadmill problem over the phone (bad bearing in the idler roller) thus saving me the time and expense of a separate diagnostic trip. Troy replaced the roller with ease. My nordic track treadmill runs great with over 400 hrs of use.
Jon was extremely helpful and courteous!
They came out on the 6th, told me that I needed a new incline motor charged me 140$,said an estimate for repairs would be emailed in next day or two, here it is the 15th and never heard back, replaced the incline motor myself which was bought directly from Sole,not the problem, bottom line is a misdiagnosis and piss poor follow up, they did come back out to rediagnosed and now say its the Controll Board, got an estimate of over 500.00 to fix, called Sole directly they shipped part for 165.00, I installed part incline still not working, so Strike Two for these clowns, if you like giving your money away call these guys.
Troy came out today and did a fantastic job diagnosing and repairing my treadmill. He was professional, super helpful and offered great advice to keep my treadmill in good working shape! Will definitely use them again and would recommend them to anyone who needs help with their home gym!
Excellent Job! And...extremely professional!
What a wonderful experience dealing with the folks at Fitness Machine Technicians! I was very satisfied with their courteousness and timeliness of handling my job! Not only did they take care of my issue quickly but they got me back running again in no time! Highly recommended!
Super helpful and professional!
Ìi have used 3 Fitness Tech companies in Atlanta area. What a great experience we had with this company and their very knowledgeable Technician. I am not a engineer type at all. Was given unsatisfactor service froma competitor. This service man solved more than one problem.I have other Excercize machines and am getting their ideas on fixing... rejuvenating old paid for equipment.
Bryan was prompt (actually early which helped me), personable, knowledgeable and professional. He did minor, but important, repairs to my treadmill, bicycle and weight machine. I would not hesitate to recommend Fitness Machine and Bryan.
We had great service from Fitness Machine Technicians. They were very helpful and friendly on the phone. Phil was very professional and knowledgeable when he came out to do the diagnostic and install on our treadmill. Rob and Shevy were responsive to my phone calls, getting us an estimate and planning the install. They did a great job of solving my problem.
Easy to work with, friendly, and thorough!
Very nice people
John was awesome!