Theyve had my Escape since June 26th.... got the estimate didnt like it.... cannot get car back, nothings been done to it.... I called, Ive begged.... just sit it outside for Gods sake

Horrible.Went by shop for estimate. Was told estimate would be emailed and then a follow up call. After 2 days... no estimate and no calls. Tried contacting... messages were ignored. This is the worst! They need to return calls and do what they say! Bad business. I would NEVER refer them

Timothy McCormick may be the most customer-oriented and polite service manager Ive every come across...awesome dude! After my car was towed by Busters Wrecker Service and Auto Repair (also highly recommend), Tim and his crew went to work with our insurance company and this was - by far - the most pleasant and seamless experience my family and Ive ever had with a car wreck. We were visiting the Pigeon Forge area from out-of-town (NC) when our van slid into a ditch, damaging the front bumper and wheels. While we were back in NC, Tim kept us updated every step of the way...no surprises, up-front pricing. I highly recommend these folks! Thanks, Tim!

Great auto body repair shop. Very knowledgeable and professional. Explained everything. Highly recommended.

Great job. Friendly service & quality workmanship. Clearly explained the work to be done. Finished sooner than I thought.There are less expensive repair shopsbut if you want it done right...I believe this is the place to go.

Good people looking forward to seeing the work they do on my truck.

Quality service, no nonsense, happy faces, 5 star rating. I was so satisfied with my experience with Smoky Mountain Collision. They turned my fender bender frown upside down and I would suggest this collision center to anyone in need of service or repair. Thank you!

Tim what a wonderful man such a beautiful job he did on my car. Will highly recommend to everyone. Thank you for taking such good car of us

They treated me like family they were very professional well-trained at their job and I would recommend them to anyone.

Did a great job on my truck!!

Great family owned business. Honest, caring and exceptional work done at this shop. If it has damage Rich is your man. Good prices and excellent customer service. It’s hard to find a good auto repair shop with good vision and values. Rich and Tim will go above and beyond to make sure you are a happy, satisfied customer!!

Got rear ended in my brand new car. My insurance let me choose the body shop I wanted my car to go to - I happened to pick Smoky Mountain Collision Center and boy am I glad I did!!! I was so nervous that I would never see my car back to its original, beautiful self, (no matter where I took it), but I have to say my car looked stunning when I got it back! There is no sign of damage whatsoever and it looks as new as coming off the dealership lot! Tim was so very nice and patient, and explained the process (of repair, insurance involvement, etc) - I cannot say enough about him and his service! He worked closely with my insurance, so I didnt have to do a thing, except wait for my car to be complete. Tim even detailed my entire car before turning it back over to me and it looked so shiny!! I highly recommend Smoky Mountain Collision! If I ever need repairs done again, there is nowhere else I will go!! Hands down. Thank you for everything, Tim!

Tim the manager at Smoky Mountain Collision was among the most knowledge people I worked with during the process of getting my car fixed! He explained things in a way that actually made sense and in some ways more helpful than even my insurance company was in the laws and process of making a claim and getting it paid for! Highly recommend!!

Great customer service. Not professional paint work or workmanship. Wouldnt recommend

The manger here is very nice & beyond helpful! Would definitely recommend.

They did a great job, above and beyond what was required. Excellent job.

Recently had a car crash and had a rental car. My insurance provider made out I had more time that I did with my rental, so I didn’t rush to get my car fixed. Turns out, I was being told I had to pay for my rental once it expired. Tim (Manager of smoky collision) helped me by pushing my car to be earlier in his busy schedule, was very supportive of me when insurance company disputed things and was just a constant help during the whole process. I don’t plan on crashing my car again.. but if I did, I would certainly go back here! Strongly recommend! James (Chevy Cruise)

Very friendly. Explained everything clearly. Repaired my car in a timely manner, and worked with my insurance so that I didnt have to.

Smoky Mountain Collision Center did a wonderful job on my Chevy Captiva. They were very friendly and kept me up to date in the process. They even kept my car for a week while I was out of town even though it was finished. Very happy with the service!

Had our Mitsubishi repaired after we were hit and they did a fabulous job. Tim is very personable and honest.

Great service and free estimate. Tim kept me informed with our insurance claim and very happy with the repairs. Highly recommend!!

Very friendly, excellent work. Highly recommend them.

Honest and good quality work!

Great attention to detail!

Friendly staff