I went to High Road for a general check-up on my 2003 Honda CR-V that was getting close to 200k. They were a bit higher priced than other shops, but it was absolutely worth it for the convenience, speed, and service. I was able to book an appointment quickly; I received a complimentary loaner car; I loved their very detailed reports on everything my car-baby needed; and the turnaround time for the work I had performed was 24 hours. Communication was easy and great - primarily text message which I found worked a lot more efficiently than playing phone tag! I would recommend this shop to anyone wanting peace of mind and an easy experience for their car troubles.

My partner and I have both been taking our cars to High Road for years. He and I have very different vehicles (he has an older Honda and I have a Prius); they provide us both with equally skilled service. Prompt phone pickup, and consistently kind, patient, competent help (I recently had a fair amount of work done which required several phone calls and I spoke with Matt every single time). No price gouging, no pressure to get extra work done, and they always provide a full report of the entire vehicle, and make notes of trends over the years (such as consistently low oil, in my case 😬). I even specifically said I wanted to have my tires rotated and was told that wasnt actually needed at this time. I really appreciated that, because it would have been so easy for a less reputable business to just say okay and charge me for that service. The fact that they didnt let me pay for unnecessary work really meant a lot to me and shows integrity and honesty.Im so grateful to have found a mechanic that I can feel completely confident in, and I would recommend them to everyone. They show a level of care and professionalism that is hard to find.

☢️ I hired High Road Automotive to do a pre-purchase inspection report on a vehicle. The focus of a pre-purchase inspection is to gather factual information on the vehicles current condition. All they gave me was a routine maintenance schedule report with prices for them to perform maintenance. The report also showed it needed an alignment even though they could not check it as their alignment machine was out of service. Useless report as it did not have information of the condition of the car or indicate what was checked to make a decision to buy or not. Very expensive and inadequate. $165 down the drain. They refused to give me a refund. By the way, they charge $310 an hour. Stay away. ☢️

They failed to catch a very glaring missing part during a complete inspection I paid $168 after tax for. The staff were kind and the process with simple and easy. The line item of what was inspected and given actual measurements on include tire tread, 12v battery health, wiper blade wear, headlight yellowing, noticing soft operation of shock absorbers, coolant condition, and brakes. The estimates given for each were pretty fair - $60 for both wipers, $350 for 12v battery replacement (it’s about 30 minutes of labor and a $170 part on my hybrid). A few other recommendations for replacement of consumable parts/fluids were made based on assumptions of mileage and age without knowing service history - such as recommending replacing the cabin air filter that I had replaced two days earlier. The line items of what was inspected was practically identical to the free Les Schwab inspection. I’m more than happy to pay a fair price for labor from a local shop and the Les Schwab deal is their unique marketing practice, so that would be fine with me if it weren’t for one glaring thing they failed to catch. The entire driver side rear wheel well was fully missing, which I learned days after the inspection from hearing how the car sounds driving in the rain. Something that would be visually caught by anyone spending 10 minutes thoroughly looking at the exterior of the car. It makes me skeptical of how thorough the inspection was, and if I’d known a few days earlier I don’t have a wheel well, I could’ve avoided potential damage caused by driving in the rain without one.

We had discovered an issue relating to leaky oil in our car on Friday. Knowing we needed the car Monday, High Road Automotive was able to diagnose and repair the issue the same day for a great price! In addition they were willing to accommodate curb side pickup for both the drop off and pickup of the car. Thank you High Road Automotive!

Knowledgeable and skilled staff. Terrific pricing and very quick repairs. Recommendations offered, but not pushed on you in the slightest. Overall exceptional experience and would return and recommend to family and friends in a heartbeat. Oh and the shop was very clean.

The folks at High Road were super helpful, communicative, and knowledgeable. Truly just great, honest service. Will definitely be using again.

I would highly recommend High Road - Excellent customer service and quality of work. I brought my car in due to some engine trouble, and they not only fixed that issue, but also did a full inspection on my car and found other problems that were brought to my attention.Matt and Michael were very good at communicating the issues their team saw and the progress of my repairs. They send very detailed reports for you to look over before you give them the approval to begin working. They also communicate through text, making it really easy.I do think their pricing is a bit on the high side, BUT I was extremely impressed with my car. I spent a good amount of $ on repairs and preventative maintenance, but it feels like Ive got a brand new car now. Drives really nice and smooth, all the issues I had prior to bringing it in were fixed, and it was sparkling clean on the outside and inside. I really felt the team cared about me and my car, and did their best to fix and look at what they could.In short, their quality of work and customer service are superb, but it may come at the cost of a pricier bill. I think its worth the money if you have it.Oh and last thing to add - they do provide loaner cars free of charge. Very convenient. The loaner car was nothing fancy, but it did the job. And as my car was in the shop for about a week, that loaner was a life saver.Ill definitely be coming back as long as I live in the area. Thanks High Road team!

Ive been taking my vehicles to High Road for over 15 years and have been consistently pleased with the level of service. In particular, I appreciate the forward-looking approach that allows me to anticipate when larger-ticket maintenance items are coming up. High Road stands behind their work and in the many years Ive been coming here, they promptly (and for free) took care of things the one time there was a mistake on their end.Highly recommended.

Ive been a happy High Road customer for decades. I appreciate the way they give me a list of things to do today and things that will need to be done in the near and distant future. I also appreciate being able to call and ask questions, like can I change the battery in my key less remote myself? Not only did I learn I can, but the service adviser told me which battery to buy. Highly recommend.

I had recently taken my vehicle (2016 Cadillac) to the dealership I purchased it from for servicing, and was told I had a coolant leak caused by a crack in a hose that would by $400 to repair. For a second opinion (and to find a shop in the neighborhood that could help me), I went to High Road.They were able to inspect my car within the week, and found that the issue wasnt an expensive-to-replace hose, but it was just a metal clamp that needed to be replaced. They also inspected the rest of my vehicle and gave me a very detailed description of everything they noticed and recommended, and they were happy to humbly answer any questions I had.Ill definitely be returning to High Road for the rest of my car needs. The prices were fair, the loaner car was convenient for the day, and above all they gave me a trustworthy diagnosis and were great to interact with. Thanks!

My friend recommended this shop to me because he felt they were honest and did good work. I had them do a knock sensor and wheel baring the first time. Not long after I had an air leak. I love the fact that they text you to give you updates throughout the whole process. They also went above and beyond to find a rare air pump seal that prevented them from replacing the whole pump & saved me about $500. Strongly recommended!

This business is wonderful! They are customer focused, trustworthy, kind, and flexible. Today, they managed to squeeze me into their very busy day to evaluate my tire concern. They did an immediate assessment, and fixed it on the spot. After paying for their service, they contacted me later to say the service was free as it was covered under their warranty.

Ive used High Road for more than 10 years and 3 cars (Subaru Outback, Honda Fits) and I have always been 100% satisfied. Clear communication, quality work, and delivered on time. Once they saw my daughter drive by in my car with a low tire and they called me to warn me. She avoided ending up with a flat tire. It doesnt get any better than that.

They’re super professional, they answer all of my questions really thoroughly and I absolutely adore their reports. They make priorities clear!

If i lived in Seattle, I would be their best customer. I bought a car from a guy who assured me he was the sole owner, and all receipts were with the dealership, blah blah blah. I bought the car, and then discovered that he wasnt, of course. But there was a small sticker showing that High Road had done some work on the car, when it actually belonged to a previous owner. I called them, since i had no true history on the car. Michael was great. He opened up all the receipts, and emailed me each one, so that i could see what was done on the car previously. This was really above and beyond. For every jerk person, there is a business like High Road.

For over 15 years we have taken our cars. They always tell us what needs to be done now, soon, and things to watch out for in the future. All the crew there have great attitude toward customers and professional regard for their work.

Prices way too inflated. Just took my Subaru Forester in for an inspection at high road. Quote was $1500 for basic 120k service. The subaru dealership offers the exact same services for $800.. they didnt even test drive my vehicle... waste of my time.

Friendly people they just charge too much.. I went to two mechanics prior that charged me nothing to look at my car and give me a quote. They probably do good work but I didn’t like being charged unnecessarily. If you’re not loaded in the bank look around it’s many other affordable shop

I cant say enough about their excellence and integrity. And theyre nice!!

Weve been bringing our 2005 Honda CRV to these guys ever since we bought it, almost 15 years ago. Over that time, things have naturally needed to get fixed, routine maintenance, etc. and they have always been very transparent about what needed to be done immediately & what could be deferred. They pride themselves on keeping old cars going for as long as possible. I love the detailed written reports that they provide as it helps me to understand and explain to my spouse what happened. A couple years ago we needed to have brake work done and they re-did both rear brakes (sorry I dont have the report in front of me so I cant remember exactly what.) Anyway about a year later, one of the brakes started dragging. We brought it in, and because the part was just *barely* out of warrantly, they fixed it for free. They ate the costs of labor. Last month the other brake started dragging. (Apparently, because this is our ski car, it has a lot of rust on the brakes due to salt.) Again, they fixed it for free, eating the labor costs, and did it immediately. What incredible service! They really stand by their work and care about customers experience. And they are really nice people, to boot.

I brought my car in to get some work done. I told them my car was making a sound when shifting gears. I got a thousand dollars of repairs done but was charged an additional $30 to drive my car around.How long could they have drove my car? 10 mins? At that rate, their charge is $180 per hour for driving a car??Yes, they do a good job on the repairs but that drive charge is outrageous especially since I got a thousand dollars of repairs done at their shop. Id understand a drive charge if I didnt get any work done there.This has me hesitating from going back there and have told others the same since I dont want others to get surprised with an unexpected charge even if they do a good job.

This is a top notch repair place. They are a little more expensive but are no-nonsense honest and friendly. I trust them to do the right work and be upfront about what needs vs should be done

I have a Subaru Baja and I am very particular on who works on my car. I prefer Subaru specialists and these are definitely the right people! I am happy to say I have now found my local garage for all future repairs.I had a great experience with their staff. They are very nice, easy to work with, and pay attention to what youre saying. This is such a refreshing experience! Not only did they fix my issue in a quick time-frame, but they went above and beyond with their inspection! They looked over my whole car beyond the issue to make sure it was operating at its best. Since I drive my car for my job, it was nice knowing that High Road had my back. They even gave me a heads up on future repairs, which never came across as the typical auto shop unnecessary but necessary trickery. If you own a Subaru and need work done, come see High Road!

This is one of the only car repair places that Ive gone to and not been treated like an infant. Sure, I dont know a lot about cars, but Im here because I want to take good care of mine! Thanks for being respectful, not charging too much, and for communicating with me clearly, start-to-finish.

Theyve done a great job on my Toyota Prius, and are great at explaining which things really require fixes right away, and which can be put off.

I’ve been getting my cars serviced here well over 30 years. I have always had great reliable service with honest recommendations on what needs to be done and what can wait. After moving across town, I still drive back to them for service.

Ive been using High Road to maintain my cars for more than 25 years. Theyre trustworthy mechanics.

Excellent quality of work and service. It is expensive though.

Wonderful, trusted service and advice, very knowledgeable, funny, friendly, prompt, helpful---our family is so lucky to have them as our mechanics for all of our cars.

Great mechanic in Seattle. Prices are fair but most importantly theyll never try to sell you a service you dont need.

When you hear about shops that tell you you need a million things done to your car that you don’t actually need, those shops learned it all from here. We took our Subaru in for the most expensive oil change we’ve had in our lives and a free inspection for first time customers that resulted in a mile-long list of things the car “needed.”One issue we asked to be taken care of was a slow leak in one of the tires. Between that and their recommendation to replace what were otherwise tires in very good condition, the shop REFUSED to let us take our car without paying for at least two overpriced new tires. Once we left with the car, one of those new tires we were obligated to buy had lost all of its air less than half an hour later. Please do not bring your car here.

My truck was towed here and I feel very fortunate to have found em. Due to another garages inferior work (if you consider A-arm bolts falling out inferior), they diagnosed it, offered to take pictures, suggested talking points for a fair resolution with the other garage, provided a loaner car, and essentially provided fantastic customer service. Although they wont be doing the repairs this time, I do plan on being a repeat customer.

I went to them with a check engine light. They were able to diagnose the issue and have it fixed the same day.

Showed great and thorough car of my older Camry!

Great..jec-ignition-coil.com

We have gone to High Road for almost 30 years, and have bought only Hondas specifically so that we can continue having the High Road team be our mechanics. They operate with the highest integrity. We trust them completely. As an example of their integrity, we recently bought one of their loaner cars, a 1995 Honda. Two weeks later, the transmission failed. Even though we had specifically bought the car as is, the High Road team was chagrined that one of their cars failed, and replaced the transmission in it for free.

They took the time to answer all of our questions about a failed Prius battery, in the end telling us that the best option was to get it done at a dealership. Thank you so much High Road Automotive for looking after our best interests!

Weve used HRA for a decade now. Outstanding service, good communication and they really watch out for their clients, even if (ahem) they upsell a bit much once in a while. They stand by their work though, which separates them from the crowd.Overall, a definite recommend.

So professional and knowledgeable. They treat your car like a patient, not simply a machine.

Best service center in Ballard. They helped me get a warranty fix for my car.

I brought my Subaru into High Road to get a quote on repair. They looked my car over and even showed me where the damage and the car was having problems. They explained to me the cost and work needed and reccomended against the repairs. They were honest and admitted to me that I was better off trading it in because of the extent of repairs needed.The overall costomer service from the first phone call, to the explanation of the estimate really made me feel like I was talking to an honest and professional team.They even equipped me with a loaner car at no charge.I look forward to using High Road in the future and reccomend them to anyone looking to service their car.

I have brought two vehicles here for years. They provide excellent service, great advice, and are extremely nice.

This team truly is professional.

Wont work on anything older than a 2000. Nothing mentioned about this on their website or in Google reviews or any Yelp reviews I could find. Had to call in to find out. Disappointing really since they say they are import mechanics specializing in Japanese cars since 84.

Great service