Friendly, straightforward and service delivered, as advertised! The staff was very friendly and able to get things done quickly. Prices as reasonable as could be. Anytime Im in the area, Ill use these guys for their services.

Good service, get you right in, relatively quick if you wait...highly recommend

I have been using Monroe Muffler for years and they have been consistently reliable. Last week I needed a NYS inspection and I was in and out within 30 minutes. The staff were very pleasant.

The team was polite, friendly and made sure I was informed on what was priority and what I had some time to fix. They made sure my service was affordable and I was comfortable with the transaction. I will remain a loyal customer because of the service I received.

Ed and the crew made quick work of a noisy exhaust on my Jeep. Got me in same day. Superior service. Highly recommend.

Once again what a pleasure it is to have Ed Albright as a person whom I trust and would recommend he and Monro to everyone

The new manager, Ed, is very nice and helpful! Would definitely recommend this store.

Excellent service..Ed explained repairs needed..had car back same day..will be bringing my car back for any future services..will recommend to anyone looking for repair shop..

Terrible experience. Super long wait time even though I had an appt that I also allowed them to pick their least busy time. Car didnt get pulled in until an hour after I got here. Workers hop between cars instead of completing the one they are currently working on. Could also use better customer service. This is why I always choose valvoline. This will be my last time here for sure.

I brought my daughters car in for an inspection the service was excellent! Ed and Bill were professional, helpful and kind. I was in and out and would highly recommend!

Needed 4 new tires on my car. Only took an hour. Ed and the other staff were great!

They did a good job but took a long time.

Went to have some service on my car. The new manager, Ed greeted me professionally and was courteous. He showed me the problem and what needed to be done. I was pressed for time even though I had made an appointment. Problem was still not resolved, Ed knew what was the solution and fixed my car in the time I had given him.Very pleased with the outcome.

Great service! Super friendly and quick! Thanks guys

Great people.. good customer service.. bill was helpful

Was able to get in and out in a timely manner

Great customer service no pressure sales. Highly recommend!

I called earlier today and was told that I could come in at 2 to have a tire alignment done. I live an hour away but this was the only place with openings so I decided to take it. It is now 2:04 and my boyfriend just arrived to have it done and was told that there was never an appointment made and that he now has to wait in the parking lot for 2 hours… if that isn’t the most unprofessional experience at a shop, I don’t know what is, and for the cost too… find another place

These guy were very friendly and knowledgeable.They got my daughter back on the road. Their price was fair. Even said we could come back if we needed too. We will make this our go to shop from now on .THANK YOU GUYS.👍👍👍

These guys are always great to me every time I need my car serviced. Ive been going to them for several years now and will continue without question.

Just Awesome! Im not sure how i overlooked this garage in the past but i will not make the mistake again. I was in and out quickly, and the manager Roy and his assistant Matt are so genuine, funny and honest. Im always weary of shops that might take advantage but i felt completely comfortable here, and believe it or not was happy to spend the money. Trust is important, especially with mechanics, i will never go anywhere else! THANK YOU GUYS!

The guys did the service on time and as needed. I go there for most of the services needed on my Frontier.

Polite employees told me the truth

Awesome team work.

I received great service! The employees were polite and helpful. I had an appointment and I didnt have to wait long.

This place has excellent service. I came for service close to closing time very concerned about a noise I was hearing when I drove my SUV this Saturday & the manager Rog took the time to listen to my concern despite the fact he was likely exhausted from a hard day of work & looked forward to closing the shop for the day. He offered to “take a look at it” & ended up doing a full new brake pad & rotar repair that I desperately needed along with an oil change!! I’m SO grateful for his kindness & willingness to assist me. I’m now a dedicated customer 🥰

Always so helpful, especially when explaining mechanical details, and getting me in for service!

I have been using this Monroe for at least 15 years. Some good managers have come and gone, and some bad managers and mechanics have come and gone. The current manager, Casey, is a great guy. He makes things right if you dont have a stellar experience with others that have preceded him. I have contemplated more than once in the past 15 years to change shops. But I wait it out and the not so stellar guys get moved on! Thank you Monroe for being my go to shop for so many years. Thank you Casey for being one of the stellar guys! Glad to see the shop back on the right road to success. Many of us depend on you guys. My whole family comes to you due to my praises over the years in this shop. Please dont let me down. Keep up the great service to us.

Great service, fixed something on my vehicle free of charge (heat shield related I think). I was in and out pretty quickly, really appreciated everything.

Great customer service very helpful and friendly staff in and out service will be coming back for future repairs.. Happy with their service.

This is a wonderful place to get all your car needs taken care of. They are flexible, affordable and the mechanics are the most knowledgeable Ive ever met. Ive had a Toms issue with my Honda CRZ for years now and 3 different franchises couldnt figure out the issue. The gentleman who worked on it figured it out within the hour! I will come back here for anything car-related.

I go in for an oil change. They break the shield piece off of my car that is protecting under my car. Now mind you I just got it fixed a few weeks before. They say it was broken already but yet it had a piece of my car on it where they broke it off from. I also wanted them to take a look at my bumper/wheel well to see if it was an easy fix, no they put duck tape on it. But didn’t touch the wheel well. So needless to say, now the wheel well is a lot worse now, like they pulled on it even more. I will never go here ever again for any type of service. Oh and having that list above of what I wanted them to look at they come back with a list of things that are wrong that had nothing to do with my oil nor my bumper. Like do your job!!!!

I needed an inspection done and visited three other local places and were either told they couldn’t fit me in at all or it would be over an hour wait. Went to Monro and they fit me in even though they were booked with appointments and I didn’t have one. They took my car right back and had it done quickly. The staff was friendly and helpful.

I was very happy with the service. The staff was very friendly and knowledgable. great help and a great addition to the team. Overall my experience was very good. I would highly recommend my friends and family to come to Monro Schenectady for their car needs.

I really enjoyed the atmosphere and how welcome I felt when I walked in. One of the guys behind the counter mentioned there may have been some questionable folks running the show in the past and that he and his co-workers for working hard to reverse that opinion. I liked the openness and honesty! My overall experience was extremely positive and I will be back.

I was very happy with the service. The staff was very friendly and knowledgable. Marcel was a great help and a great addition to the team. Overall my experience was very good. I would highly recommend my friends and family to come to Monro Schenectady for their car needs.

Very polite and efficient service. Would definitely recommend.

I went there for an estimate because my struts were bad they told me it was going to cost $1,672 and then they added in I need a new tire I needed to do a fuel cleaner too expensive

Great service. Nice cool waiting area... was nice when it was 87 degrees outside. Had winter tires off and summer tires [already on rims] put on. Plus an oil change. Elapsed time 1hr 12 min in the door, written up, taken immediately and out the door. Hesitated on the 5 stars as over 45 minutes. But luckily i had an iphone and caught up on some work things on my day off. Plus, it seems this new crew is really trying to make a difference. A little conversation told me a change in management [at this location] will make this the Monroe we all new and loved from years past... when Quality and Customer Service was king. Ill be back to this location for sure.Oh... i almost forgot while waiting another customer came in about previous work done that still wasnt just right. The manager Rocky handled it perfectly, as i sat in the seat near the desk listening to it all. If Monroe trains all their location managers like this, I think theyll be great again sooner than later.

If you want your car fixed right DO NOT GO HERE THE MANAGER IS A COMPLETE IDIOT. I HAVE HAD MY CAR THERE TWO TIMES AND THEY STILL DID NOT FIX IT RIGHT AFTER ALMOST $600 . THE MANAGER WILL NOT LISTEN TO CUSTOMERS AND DOES IT HIS WAY AND IT IS NEVER DONE RIGHT THIS IS NO WAY TO RUN A BUSINESS . HE THINKS HE KNOWS WHAT HE IS DOING BUT HE HAS NO IDEA WHAT HE IS DOING I HAVE FORGOTTEN MORE THANHE WILL EVER KNOW ABOUT CARS.

They tried to get me to spend $750 when I went in for an inspection because my tires are 5 years old. They only have 30,000 miles on them and plenty of tread.

I always went to the Monro Muffler in Clifton Park for my oil changes, inspections and brakes. Since this location is close to work I thought I would give them a try. The first time I had an issue where the broke all of the clips that hold the cover of my engine down, but I replaced them and they gave me a free oil change. After that I have mentioned for them to be careful and they have been. They are pleasant to work with and always do a really nice job.

They were able to get me in same day, early morning. Some great personalities working here. Good experience overall!

Ive known the manager Roy for 15 years through military, deployment and friendship. When i tell you he runs this shop with precision, excellence and the utmost respect for customers and their vehicles, take it to heart. Go to this Monro with a problem and you will leave with a solution and a smile.

The store manager Rocky was great! She was very friendly and professional. She explained everything about my car and said it in a way that made sense. CJ was great too! He was very professional and did a great job on my car. They both did a great job and made the experience perfect! They fixed my car right up and I was on my way! They ROCK!

Staffed by car lovers - always great service here.

This is a tough area and tough customers. These guys do great work and always professional. manager is very fair. could use some more workers to increase speed. deffinetly will bring friends and family here!

Thank you so much for fixing my car at the last minute. Execellent customer service from Roy!

Paul was very helpful and honest . He answered all of my questions and most importantly gave me the best available price!! He let me know what was a priority and what I could wait on.. I definitely recommend this shop to anyone who is clueless (like myself) about cars and I will definitely be getting ALL of my car work done there.

My car was beeping saying it was overheating. Took it to the nearest place which ended up being here and was very thankful. They helped me out quickly and Marcel was awesome!

Best thing, they are open on Saturday.Provided quick resolution and it was accurate as I went for second opinion.Only thing that I found a bit concerning is, 120/hour labor ...But quality comes at a cost ...

Rocky and CJ were truly amazing and provided some of the best customer service I have had in a long time. They went above and beyond to get my car fixed and got is done so quickly too. I am truly impressed with their hard work and commitment to take car of me. Definitely a place that has my loyalty.

The service is incredible and the staff is amazing. They always go the extra mile to ensure the highest in quality & satisfaction. I would recommend anyone have their car worked on here.

Called around for price quotes and found these shady characters offered one price for tires when I thanked them and was going to call another place they said if I came in today they could give a discount. I then said I wanted to keep searching they got mad.  Im on a budget sorry I want to be sure Im getting a good product for the best price.  My wife called the same day and was quoted 20% MORE for the same tires.  Shady. Shady.  I ended up going to a shop across the street after Mavis tried scaring me into doing fluid services that could wait until next pay day.  Forget these large Corp chains.  They just care about getting as many customers in the door as possible.  The place across the street is called Dream Autos. They have ASE certified technician and the owners are right there to greet you and work on your car.

Had a muffle delete done on my car today. Couldnt be happier with the work got me in and out under an hour great customer service and professional work.

I never feel like Im being taken advantage of when going there. They go above and beyond and I can honestly say that I wouldnt go anywhere else. Good people working the counters and they take pride in their work and Casey is excellent. Thank you guys!

This store is amazing! My family brings all our cars here. Cj and the crew have some of the best customer service. I highly recommend anyone to go to this shop!

Dont trust these fake mechanic reviews. Yet another horrible Monroe experience.Went into this shady tire shop an hour before closing because of a flat tire. Upon inspection, the rude manager Roy immediately said I needed a new tire. I said forget it and just put the spare on as it was 10F outside. I was charged for a tire rotation: $27 to just put on MY spare. I was obviously taken advantage of and I will be reporting this to whatever agency I can think of.His response? We dont work for free.Of course you dont, your thieves.

Great prices. Nice guys. Quality work and professional.

The mechanics did an awesome job with my car. Will return.

Professional, efficient, capable, personable, friendly staff. Roy is a born leader and his crew do a great job!

Man these guys are the most honest Mechanics I’ve ever been too, never taking my business else where .

Always fast...i got a pedicure next door my car was waiting for me right after❤thanks guys

Worse experience I ever had anywhere! Went in yesterday to make an appointment for today. The manager said they will have parts ready for when I come in. I show up at my appointed time just to wait 3 hours due to the fact they never received the parts. When talking to the manger they kept coming up with excuses as to why it’s taking so long. They have a sign on the desk saying save money with 5 star google review. Most people would fill that out just to save 10-20$. Would never recommend this place or company to anyone!

Nice

Great service! Gave me all the answers I had for my car will come back again for any problems! Dude gave a me a discount for giving this a 5 star review.

Wonderfully friendly service!I walked in needing an oil change and was out of there in less than 30min! Very knowledgeable and helpful! Will be going back for further services!!

Deal with Paul the assistant manager hes a fair and great guy. Rhe really know their stuff. I highly recommend them. I speak from experience.

Very timely and friendly service. And the price is very reasonable.

Great Service at Monroe. I will recommend this shop to everyone. Very good service. Employees are kind and professional :-)

Very great place in amd out no issues defiantly going back and probably wont go elsewhere anymore

Shawn &: Matt Were Excellent ! They took us right in and had us out in no time. They even shared a laugh or two. Great team work ! Thanks guys ! 😁

Monro is the worst place to do oil change. i made an appt and I got there early yet they said it will take them more and one and one half hour to do a simple oil change. I had to cancel the appt right there.

Got tires from an online store mounted and balanced at a local Firestone and my car was pulling heavily to the left. I decided to use this Monro for an alignment since it was closer. I got the car back and after a couple of days of use realized it felt no different. I was pretty upset until I went back and they took care of the issue in a decent fashion. The manager, Brian, was very methodical about troubleshooting the issue and offered to check out the car and swap the front wheels in case it was a tire defect. Well, it turns out that Firestone and put 45 lbs of air in a 33 lb tire so that was part of the issue. And when they swapped the wheels the car still pulled a bit...to the right. Its not enough that Im worried about it though and I feel like these guys did their due diligence to diagnose a problem they didnt cause. I walked a way happy.

Im not from the area and its a shame because id rather come see theses guys instead of my local shop. thanks for getting me back on the road!

By far the best service I have received in upstate NY! Lifetime customer now! Brendan is the man! Honda life!!!

Great place! Awesome service. Always come here.

Friendly staff and quick service what more can you ask for...

Terrible service. Waited over a hour for an oil change and I left due to my vehicle not even being pulled in in that time. With the prior experience i had, they refused to give my vehicle a tire rotation. They also had a sign saying rate us 5 stars on google and reciereceive $10 off. Half of these reviews are 5 stars due to that.

Came in the morning for a apt at 12 took us early and we very helpful. Did an exhaust estimate and oil change.

Brought my 2009 Nissan Altima in. Friendly service. Checked my car right away. Showed me exactly what was wrong and what needed to be done.

Paul is the best mechanic there for all your car needs ...... Ask for him working on your car knows what hes doing and done right .....

Quick service and friendly staff and the repair price was good

Cool guys, They love cars and take care of them. Bringing my Subie back for sure.

The staff here is very knowledgeable and friendly, and they dont try to sell you anything you dont need. Ive been here a couple of times now and was very well taken care of each time.

Yo these dudes are the business! was stuck with a flat tire and they hooked me up. these guys are legit with there skills and know what they talking about. im not going anywhere else

Great experience, Paul had my truck in before appt and done before I could get settled in the waiting room.

Assistant manager Paul was very helpful with my exhaust. Had my car fixed at a good price in a short time

Fast friendly very nice good place to come to get work done on your car

Pretty quick oil change, and inspection. All for $32.00!!! What?? Great prices, and they also took out my air filter, and cleaned it out!!

I was late to an oil change because of traffic and Roy and his team made sure they got my oil changed and car ready for my trip upstate. Definitely keep coming back here.

Its close to albany ny and the prices are reasonable.

Had appointment for 830 am on a Saturday Got there 830 Noone there. Store hours stated they opened at 730am. Waited until 845 then left. Called store later only to have associate be extremely rude. Will never get my business again If he had apologized for the situation and asked how he can rectify maybe could have salvaged the relationship. Instead he was rude and disrespectful. Horrible customer service.

Brought my fleet vehicle in today and it was pulled in, authorized and completed all in the same day. perfect!

I trust my car with Monroe, been using it for a few years and very happy with everytlhing

The boys at Chrysler ave Monroe are a really great bunch of people they are very kind and always do a great job on my car.

Very friendly. Got me right in as i was in a rush.Professional.

Great place for all car services l just love the efficiency.

Staff was helpful, service was quick, and they offered a higher quality motor oil that would help me get more out of my car and my mileage.

FANTASTIC, fast, well done work! There should be no other option in the area when you need car repairs