Poor customer service. I was wrongly treated at this establishment. Beware. The employee was very disrespectful. When I asked to see a specific brand of hair, he sized me up and refused to show me the hair. Dont waste your time here!

Do not shop here!!! Your money will be better spent at a online hair store. The man at the register is a liar and deceiver. These type of scam artists should not be allowed to have business. It’s sad but it won’t last always. I went to the store and bought hair I was unsure of how many pack I should get I only bought one type of hair. This man looked me in my eyes and told me I could return my hair no problem and when I came back he said that was the only hair in the store I couldn’t return and that he gave me a discount. I did not receive a single penny of a discount. He didn’t even remember me he was just making up anything. He’s disgusting and I will never shop her again and I suggest you don’t either.

The man working the register( maybe the store owner) was very rude. I arrived around 3pm on a Monday and the door was locked. Just as I was about to call, the man working the register answered the door with an attitude. The same man got an attitude because I was smelling the conditioner that I wanted to buy ( which I do with all of my hair products before buying them). I wouldn’t have felt the need to leave a review had he just said don’t open any of the products. But instead he wanted to start an argument about something so simple. As I was leaving the store(without buying anything), he was still talking and part of whatever jipper jabber that he was speaking, he said “ That’s not business “. I was confused so I asked what did he mean. He was still referring to me smelling the conditioner. I told him that’s what I do before buying my hair products and I would just go to target. Of course he told me to go there, as if I needed his permission and he was the one holding me up from getting out of the store.I typically don’t like going to this type of store(meaning the type of store that people are watching your every little move and making it an uncomfortable/awkward experience) My roommate told me to check this store out. I’ll just stick to target/online until I find a professional hair store that doesn’t mind me smelling hair products.

DO NOT EVER SHOP HERE!!! I wish that I could give this store 0 stars, because we were assaulted by the man running the store and had to call the cops!! My girlfriends and I were visiting from out of town and had ordered pizza from next door. While we were waiting for it to be ready we went inside this beauty store, with full intention of buying hair care products. From the moment we walked in the man was rude. We were looking at hair masks and I opened one to smell it (nothing was sealed)- the first jar had hair and fuzz in it. I picked up a second jar- it looked like coagulated butter and the container itself was half empty (it was made of coconut oil which is never yellow in appearance). I then picked up a third jar to inspect it, and the man yelled at me that I couldn’t open the products or smell them. I explained that because the first two jars were clearly not new products I didn’t trust buying anything from there without looking inside first. He proceeded to shout out at me, at which point my girlfriends and I decided to leave. No way would we spend money on half-used/expired products with hair and fuzz in them! Once we had already left the store, the man working opened the door and literally hurled one of the containers of damaged hair masks at my friends and I trying to hit us with it!! We had to call the cops and report him. Not only is the person running this store a complete lunatic and a**hole, this store is filled with damaged products and is clearly not maintained properly or inventoried regularly. STAY AWAY LADIES!!!

I just came from inside there and he was very rude and disrespectful told me I couldn’t buy anything because I was looking at the perfume oils for to long.I will not be shopping here again. I felt like I was being treated very rudely as I was being yelled at and cussed at.

I was kicked out of the store and had product thrown at me on the way out. The manager become upset that my friends and I opened a hair product to smell it, upon doing so we found it unsealed and with hair inside. The next bottle was yellow, distorted and questionable looking...the product was supposed to be white - overall awful experience this guy needs to learn better social skills to be working so directly with the public. Do not shop here!

Great hair, great service and most of all great dis counts

Big beauty supply store.. A huge selection of hair extensions. There’s also urban clothes, shoes, accessories, sexy lingerie. Definitely my go to beauty supply store

They are closed at 8pm not 8:30

Great place to shop a beauty supply with great price!!

They gave good customer service and they always ask we need any help, and they succeed 👌🏿

Love this place! I always spend too much lol

This place is unprofessional. I went on a Saturday to purchase more hair for an event I have to go to. Their store was supposed to open at 9am. I arrived there 9:20 and they were still not open yet. I came across 2 girls who were waiting for a while. They said they call the store number but no one answered. The guy didn’t show up until 9:30 to open up the store. How unprofessional is that? A customer has to wait for the store to open at 9:30 when they are supposed to open at 9am.

My daughters new favorite place!!

Terrible customer service !

I do get greeted and I wasnt followed around. More selection in possession ytalis that are more updated would be great.

IT WAS OK. NOTHING LIKE THE WEB SITE. STAFF POINT OUTOCATIONS OF ITEMS. THEY DIDNT SHOW COMMON COURTESY TO WALK YOU OVER.. HONESTLY. THEY NEED PROPER CUSTOMER SERVICE TRAINING UPDATES..NOT MY IDEA SHOP😯

Always good, one-on-one service. The staff is diverse and respectful, with good ideas for all styles and looks. Good prices!

Large selection of hair... hair products and beauty supplies

Customer service is terrible.

Nice lacefronts! Helpful employees! Its huge inside and has a lot of nice merchandise🙂

Wigs, clothes, makeup. Cool sandals great prices

I love this store, and people run it are awesome!! Always come back.

I come to this store bc there are lack of options in Sarasota for ethnic hair. That being said, each time I visit, the staff never ceases to amaze me how unprofessional they are. The kid behind the counter today was on speaker phone with a girl, yelling and telling her to “shut the f*** up b***h!” Not only that the clerk is either eating, doing makeup, or on a personal phone call. And let’s not forget, it’s hard to get someone to help you when you need something. A simple, how can I help you? to the customer that’s obviously waiting for assistance would be nice or put down the phone, food and makeup and act like you work there! I’ve never witnessed customer service so bad. That being said, they actually have a nice, well supplied store, just wish the staff were a better reflection of the store.

Love this place one stop shopping, good prices, extensive eye lash colection and NYX cosmetics

Great place for eyelashes hair products and costume jewelry. The clothes are not so great unless you need a job turning tricks.

I love beauty and you can find products for skin care hair care, all kinds of hair, make up clothes shoes eyelashes jewelry just everything to keep you looking fresh. I love it!!!

Great store with great variety but I will not shop here anymore. I will purchase online directly from the website who accepts responsibility for the faulty products.i brought a wig here. The next day the wig started to fall apart literally. Took it back to the store and the store manager says nothing she can do because no refunds nor exchanges on wig. I previously purchased two wigs and other hair care products and no issues.I will not shop here anymore because if a product is faulty then that should be an exception. She said I could not and refused to give me the owners number the salesman number or his company number. So I have to give her the wig so the salesman can deem if the wig is faulty or not. So most likely I just gave away money to this store. See the comment below and order online rather than give these folks your money.Update: store manager was not there when I returned to see if the sales rep exchanged it. She obviously did not updates the other workers about the Situation . I left my number with the male worker to give to the manager so she could give me a call to let me know it the sale man exchanged it. That was about two weeks ago and no response from here. Lol. I didnt expect a call either. This company do not care about making things right and standing by the products. Please dont buy from this place. Update: they exchanged the wigs but the manager wanted to exchange the wig for the removal of the wig review on Facebook. Sad. Needless to say the new wig fell apart to. Dont buy wig from here

Great prices and they see always strolling to help you.

When it comes to customer service- Id say this is an ok beauty supply store. This place not only sale hair and typical beauty products, they also sale shoes, clothes, accessories and more. Not bad at all. I originally purchased a $359 wig at J-los and needed it to be installed. I was told by the lady helping me, theres free installation when buying human hair. The Spanish lady at J-los beauty salon was busy and recommended that I go to look at me know beauty salon. So she called her affiliate business to let them know I purchased this type of hair and needed it installed. The guy on the other end of the phone said I should come the next day at 12pm. See the problem was I had a flight to NY the next day and wouldnt dare miss it. The lady hung up and said go in today regardless. So I drove from Bradenton to Sarasota to look at me now beauty store. A guy said I cant be seen today. He was upset the lady told me to go regardless. Long story short, I was the last customer of that day to get my hair done. The lady that does the hair name is Lulu. She has a tough facade, but is really nice. Im grateful I got worked in. But didnt like how the guy tried to initially make it a bit challenging. I a person of 2nd and sometimes 3rd chances. So Im not going to fully judge them based on my slightly unpleasant experience. BTW, it was my 1st visit there.

Huge store, huge selection, great urban clothing, owners could be friendlier... but thats typical of beauty supply stores... These foreigners take our money but dont respect us. Oh well :)

Big store they had everything I needed with good prices

They have the best selection of lashes in town with competitive prices. Customer service varies.

Good prices and friendly employees!

This store, is the most disgusting place, I been a customer for years and I had seen managers after managers going by, and the only person I always see there ( the Spanish girl ) now is gone and it really upsets me that because she was the only girl that know about this stores, and I come here trying to get some hair and they have the worst customer service with this people who have no idea how to run this business and now A man who call himself a owner someone I had never seen him in my life, all the nice managers are now gone, I will never comeback here ( if they treat Their employees right they will never go somewhere else ) #brittney

This is more hair store than anything else

There is guy at this store he is very rude rude rude. No customer service skills at all.

They have great products!

Has everything i need

This place is horrible. They dont do refunds only store credit. I am not happy with what I purchased so I am stuck. Buy online at least you can return stuff.

This store is bringing down the property value. Get it out of here. So ghetto!

Nice Hair Store

Love this place

Ok, not a great wig selection

Awesome

I like this place