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Wilde Land Rover Sarasota Parts Department
4821 Clark Rd, Sarasota, FL 34233, United States
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Wilde Land Rover Sarasota Parts Department

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Review №1

After having my vehicle tuned up before my vacation my water pump broke. I called my service tech and he informed me that this was the closest land rover service location to me, so I had my vehicle towed but unfortunately it arrived after closing. I called at 4:05 on Saturday the following day, and they had just closed. So since I was on vacation it was not an issue. I called Monday I was told to leave my name and number they would get right back to me. Never happened! I called again and finally got a hold of Denise who said they would look at it that evening or Tues morning and she would call me Tuesday afternoon with the diagnosis. That never happened! I called late Tuesday afternoon and asked for the status. I was told it was the water pump and cost. I gave the okay and was told they would have the vehicle ready Wednesday late afternoon. I know long story. But this is where it gets interesting; when I arrived I observed the 2 customers a head of me being handled quite rudely so I knew this was going to be fun. I finally had the pleasure to meet Denise who came out just to tell me I must be confused she never said the vehicle would be ready! Their mechanic would be working on it in the morning as the parts had not arrived (and take a guess?), now its Thursday around noon and still no call. If I am going to get my vehicle I must drive 3 hrs to that location as I have returned home from vacation and must return my rental. So I head out that way only to receive a call as I am 3 miles away to tell me that the mechanic has had a family emergency he had to tend to. Now I feel for this person but I didnt know they only had one water pump mechanic. I leave a voice mail today because as you can tell Denise is extremely busy. I hope she is being compensated well, only to receive a text message informing me that they will let me know MONDAY, when they will free the hostage. Little did they know that I review every place I visit on Google and Yelp! And a Range Rover owner since 1998! And by far this has been my worst experience with service. Chief Warrant Officer Fontanez United States Navy Retired.

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1 Comments
Rating
  • Address:4821 Clark Rd, Sarasota, FL 34233, United States
  • Site:https://wildelandroversarasota.com/parts/
  • Phone:+1 941-924-3019
Categories
  • Auto parts store
  • Auto body parts supplier
  • Car accessories store
  • Car battery store
  • Muffler shop
  • Racing car parts store
  • Tire shop
  • Truck accessories store
  • Truck parts supplier
  • Used tire shop
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:8AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
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