I gladly share the most wonderful experience I have had with Allen your technical advisor associate...In your Sarasota store...Allen had the unique talent of allowing the customer to be part of the problem solving and then guide us,we the customer,to the most desired problem solving solutionAllen has renewed my faith in realizing theyre truly gifted professional sales advocate/technical advisorWe will soon be back when Allen is available for phone replacement task nextComputer....DONEPrinter.........DONEPhones......NextUpon Allens availability of course....BRAVO TO BEST BUY

Havent been been to Best Buy in quite some time. I was impressed. I was helped by Diego, who couldnt have been more knowledgeable about literally everything I asked him. What a great guy and valuable team member. If every staff member is like him - wow. Also, huge variety of cutting-edge technology and products!

Great I instock selection. Good sales prices. Decent check out times

Its a great store with 20 M stock. And the staff is very helpful.

Best Buy Sarasota off Tamiami Trail has two excellent associates (Phil & Miles). Both of these individuals gave us the best customer service and left with everything we needed for our kitchen appliances. The Geek Squad came by today and installed most of the appliances. They were just pleasant and attentive to detail. Go by and see them, you will not be disappointed.

Dont shop here. Im never stepping foot in this horribly run store. Thanks for the refund when I said how many times I wanted an exchange. Well theyre goes 1400 bucks for a week while they process the refund. So another week without a computer. Awesome job!!!!

I went to see what they may have in ASUS laptops, there was only a chrome book type in ASUS brand. They also didnt have any Switch systems, my son told me you have better luck ordering them from the online store.

Big store filled with all the electronics you could want. As well as kitchen necessities. Love it here.

Always has what I need sometime.the crew is not best mood but todays lady was quite awesome.

Very knowledgeable staff! Company needs to invest in better equipment for them to work on, cleaning and appearance of store as well as invest in having more staff available where needed.

After dealing with Best Buy on line and being given incorrect information about an order, I visited the store, spoke with the general manager for 5 minutes and the problem was resolved! That guy is a huge asset to Best Buy! Great place to shop.

Needed a new case for my cell phoneNot a lot of options for an old cell phone these days ...Got one I will live with til I find something better...Best Buy person was terrific in helping me through my options...

Courteous staff, full attention to customer, and quick.

Rachel (who works with the phones) was amazing! Thank you so much for your help. She really went above and beyond to assist me! I am extremely grateful for her assistance 😊

Dan in appliances was super helpful. We’ve been shopping washers and dryers and refrigerators for a couple months.With the pandemic, a lot of the delivery dates are pushed out a month and more.Dan even let us know that another store had the fridge we wanted in stock. I know corporate maybe wouldn’t want to hear that. But being in sales myself, Dan and I agree….keeping someone happy even if it’s not with you is the best way to get referrals.So I’ll refer everyone to see Dan…he’ll make sure you leave with what you need.

The staff was fantastic, they need to check address set me to the old mall..

So I went there and searching these new ring cameras never had it before and wanted to know about them before I spent a good chunk of money... So the first girl in that actual section told me a little bit about them but not a whole lot was more like oh this is the ones you need lets go check out when I really wanted to know how they worked how hard it was going to be for me to use etc so I waited till she walked away and asked the next person that I saw and she said I know just who you need to talk to went and got this guy named Greg who went over them ins and outs on what you needed to know about it and at the end of it I spent $700 every time I have a question on something Ill probably ask for them,, just wished everybody was so willing to take a minute to explain as he was there

Just the smell of a bookstore for those that love books. Friendly helpful service

Hate this store! I normally love this store but this location has a whole lot of nothing. Everytime I go in for something they dont have it. I end up on Amazon. Trying to shop local!!!!! Their variety is very limited.

Great service and tons of cool products... whats not to like? Geek Squad help is knowledgeable and professional.

Best Buy? More like Worst Buy. This place and its emyees.are weak and pathetic. 2 stars only because it has inventory.

Great customer service. Clean neat and well-stocked store. I bought all of our kitchen appliances there recently and am very happy with the result.

Don’t trust their open box items, I just bought a pc from them and it was rated that it was used but nothing is wrong with the functionality of the item. Come to find out that the hdmi and the usb-c port both don’t work. Asked geek squad about it as they said it was working before reselling it, they told me that it looks like it doesn’t work, might want to return it. Weird how apparently I had it for 12 hours and they blame me for it and they have no issues disregarding the fact that they say it works perfectly but clearly it does not. Thank you for crushing my week.

Really impressive customer service and expertise from their team. They know their products exceptionally well.

We Love Our Best Buy! They are Always, helpful, supportive and never condescending. Superior Service.

I had a couple of different items I needed help with. The sales personnel were very courteous in helping with my questions and products.

Nice store, went on a relatively slow day during the week. Could have used some help but no one offered. I ended up not buying during the visit but did locate what I was looking for, pricing was just a little out of my comfort.

Could improve knowledge was not the best and younger staff stated there was no such items 10 years ago which of course there was. Im a frequent customer in a new location and so far not impressed with service.

They were courteous, informative and efficient with my laptop computer that was hacked into.

Very helpful and friendly service from the moment I walked until I checked ☺️

The sales rep Julie was amazing,other than being a beautiful woman,she was very knowledgeable made the sale completely fabulous,she should be manager,hey julie just left with microwave cigar mask

“1-2 hour wait” for screen replacement, 4 hours later. Red head lady at the Geek Squad counter factory reset my phone after we discussed over and over if it was going to be reset, I didn’t want any service and would take it to Apple. Traveled from St. petersburg specifically to replace the screen and not lose any photos/contacts, etc. Couldn’t even bother to apologize for her mistake.

Went to geek squad to see if they could do a diagnostic on my PC. They wouldnt touch it because it was purchased on Amazon. (Understandable) Next, my son asked if they could do a diagnostic on his oculus quest 2 and the agent said, yes, of course. Well, I went back to best buy the next day but to the port Charlotte location. The geek quad guys laughed at me. They dont fix oculus! Oy veeeey.

I recently purchased a new iPhone 12 Pro Max and set up new service with Verizon via Best Buy online. When I arrived at the store, an associate began to help me process and pick-up my phone. I believe his name was Eckner (my apologies if thats incorrect). Im here to tell you he was the most patient Salesperson Ive ever dealt with! He took his time and was very thorough with me. We were there right up until closing and I told him I would try to complete the set up on my own at home. He never once pushed me to leave. These types of experiences are what keep me going back to our Best Buy on Tamiami Trail in Sarasota! Thanks for such excellent customer service 👏!

Daniel sold me a microwave very fast . Couldnt be happier thanks Daniel!!

Tech very helpful. Got my issue taken care of...

Found what I was looking for. Salesperson was helpful. Price was high. I still miss RadioShack!

I am typically not a fan of the results (service & awareness) of shopping in a big box store with little local competition.That said, going in with a good idea of what I want based on comparison before shopping, prepared me to ask good questions.Anthony helped me, listened to my questions and offered guidance on price, picture quality and what has been the best selling models.I am pleased with my purchase (65 Sony) and pleased with the service.

Whats the point of having brick and mortar if you dont carry merchandise and then recommend getting it on line??? Amazon got my business instead of you Best Buy!

5 STARS for Best Buy. After so many negative & frustrating experiences this past year with home improvement companies/services, i.e. new cabinets & new LVP floors [both a fail], I have a 5 star experience to report. From start to finish buying a new washer/dryer at BEST BUY was amazingly fabulous.Thank you Daniel OHara for going the extra mile! The FREE delivery included a complete 5 star installation. Best Buy WILL get my future business.

Leo and matt tonight 7/26/21 helped me out big w a bday present for tom

We went there yesterday to look at purchasing a new car stereo, we had to go to front desk to get somebody to help us. They were too busy talking to each other to help us. The one guy that helped us was nice but didn’t know anything about the stereos or installation process. Said we should try another store. My wife bought a USB charger and the young girl was more worried about correcting my mask because it needed to go up another quarter inch on my nose. I had on my nose. I literally have nose sores from the mask. It’d be nice to get some (any)customer service without an attitude about the mask. I had it on my nose. Treating me like I’m five when I’m almost fifty. We have bought so many things from Best Buy. Very displeasing experience yesterday.

I went here to return an Amazon item that was from best buy, go figure. No issues on return just had to wait for the old school check for everything being in the box.

They have a great selection of electronics and they also have quite a selection of kitchen accessories on display. Why l did not give five stars because it is hard to find someone to help you find things or answer questions.

I wanted to buy a bose Bluetooth speaker but they had none on display and hooked up. I was told tho that it is up to bose themselves to set up their displays-so I got a pretty good sony...

Very knowledgeable sales lady.

I knew what TV that I wanted and I was out of there in 10 minutes because the kid that brought it out picked it up by himself and shoved it in the car awesome job

Curbside service was outstanding. 3 minutes on a Saturday afternoon!

They always have the big electronics at a good price. Some of the smaller items are not something that they keep it they dont sell regularly but still good prices and good service.

Really nice and helpful staff. An employee named Declan in computers was helpful when it came to picking out a new graphics card for my computer

Fantastic experience tonight!A young man by the name of Joseph patiently guided us through the best laptop for us. He was helpful and informative. Happy to bring my business to this Best Buy!

The store seemed clean and well stocked, but not enough staff on hand to assist us. Once we were helped, things were fine and we picked out a new HP laptop

So far the one and only option mostly for computers and electronics in town.. Nice, safe environment to shop around. Special care on Covid19 regulations ...

Went in for a 32 inch tv. Got a great tv for my friend in a nursing home, and a pretty good dal for the coax cable. The wall mount was WAY over priced, so I headed to another store to get it.

I like Best Buy but my last visit there i was looking for a phone case for GALAXY A20 5G and the 2 store associates i asked for help didnt know where the cases were and just said they were out of them. I found where the cases were. I was in a hurry and it would have been nice if the associates had made a true effort to help me. I know we all get tired and dont want to deal with another customer/client. I think it would be helpful if the staff were educated on the store layout and any changes to it. Still, I like the store.

I dont know if they are understaffed or operating poorly due to COVID, but my experience was unacceptable. Upon entering I was immediately told that if I needed help to stand under the balloons in the department, which was odd in itself but whatever right? After finding what I was looking for I did have some questions. But.. no balloons. So I went to the department next to that one which did have balloons. There were several unhappy looking people trying to social distance but stay in line under the balloons. While waiting in line, I learned that they had been there SEVERAL minutes without so much as an acknowledgment. The elderly lady in front of me was so frustrated and tired, I got out of line and helped her find what she needed. She was very grateful, made her purchase and left. Took about 15 minutes. Went back to the line, IT HADNT MOVED. So I decided screw it and went back to the department to take a pic of the item I wanted. While there assisted another elderly person who had questions but couldnt find an associate to talk to. Luckily I was familiar with what he was asking. SO 10 minutes later he had his product and I was out the door. Not only did I not get what I needed or any of my questions answered, I assisted 2 strangers because Best Buy employees werent available. Unacceptable. DO better Best Buy.

People were very helpful found everything we needed

Good service, very clean and any employee not helping a customer was cleaning. I was able to compare laptops and pick one out easily! Honestly Im not a huge fan of Best Buy overall, but this one may change my mind!

Hands down the worst Best Buy. Do not order online and expect to return the item that day. Apparently there is a layover time and the app that the company runs does not add up time wise to the store. Let me make this make more sense. So the obnoxious Nintendo switch wheels that are meant for Mario kart do not even work with the game properly so when I returned it after the 15 days only they wanted to issue me a store credit when it was purchased on my Best Buy card. So now my new purchase that I went to go pick up that I ordered under convenient app I can’t return it until now Monday so inconvenient so annoying I live nowhere near the obnoxious place and I don’t wanna return but unfortunately I have to go back makes makes no sense. Get a new manager. Worthless.

Nico and Cody took excellent care of me. I bought an Asus gaming laptop in April 2020 and yesterday February 26th 2021 I realize I didnt have the camera that I was supposed to get with the laptop. I went into Best buy wasnt sure if they were going to help me and they were great. They gave me a standalone camera and microphone that I can use with my laptop. I really couldnt expect them to swap out for another laptop because of the time that had passed but I was very grateful for the camera

Great help picking out new tv

The service in this store is a joke! It is totally unacceptable! I stood under the balloons in the department that I needed help in as instructed by the door greeter I stood there for 25 minutes not even one person asked if I needed help nor did any passing employee even make eye contact! I have been dealing with the Sarasota store and the UTC store for the past week and a half with a stereo installation in my daughters car and trying to get the proper parts for it. Nobody is ever around to help the customer. I dont understand how the store can still operate, I guess everybody is doing their shopping online. This store should be closed down and all of the lazy employees should be fired. What a disgrace! Best Buy should be ashamed of themselves.

They provided excellent customer service setting up my new cell phone.

Was sold out of what we was looking for so the employee found us the next best thing and was very knowledgeable...

Good service although few employees

We were in and out quickly and they had plenty of people on staff to help us find what we were looking for!

I am always very disappointed in the customer service at this store. We are a tax exempt organization and we seem to ALWAYS have trouble making simple purchases and their system honoring our tax exemption on the state on all retail purchases. Today the rep continued to argue with me that my item was just not eligible for tax exemption.  I told her Best Buy doesnt determine whats eligible. The State does. She continued to debate with me so sure of what her register was telling her. Finally I emailed the tax exempt department at corporate and was told I needed to replace my card for a new one because they had changed their system. Yet my tax exempt status hadnt changed. Grrr. Anyhow, needless to say, the rep and all her arguing was just arrogant combativeness that was unnecessary and based on wrong information. I tried calling the store and was on hold for over 30 minutes just to speak to a manager. I tried calling back and was on hold 15 minutes before finally giving up.

Good people, nice store. Lots of printers on display, but nearly completely out of stock. No way to leave the store with a new printer. No stock, no buy. Sorry!

What is going on with Customer Service?We went in to drop $1,000 on a laptop today and the absolute lack of customer service caused us to walk out of the store. I am guessing keeping the store in business is NOT the priority. Thank goodness Amazon has the same model available for delivery without the attitude.

At 6:30 am the parking lot was virtually empty. No one was online. No cars were waiting for curbside pick up. Young woman scanned my phone asked my name. She then was gone less than a minute and put it in my car. No red lights all the way home. Needed help from insignia for about 2 hours. They were very patient

I’ve been waiting here for the last 50 minutes for someone to help me get 2 simple items and no one has even acknowledged me! I will never step foot in here again. I advise people to stay out of this particular Best Buy. Terrible terrible customer service!

Eckner was extremely helpful, knowledgeable, patient and friendly. He helped me with my speaker questions for my Sonos and also showed me the newer, Sonos, Bose and Sony speakers and headphones.

Don’t ever ever ever ever ever buy from Best Buy. Anywhere in USA. If there is a problem with what you bought, they will put you through hell to get it replaced. Much of their merchandise likely seconds (failed test, refused by reputable retailers) bought but Best Buy at a discount. Sold us a lemon Apple airbook. Have to go through the horror of dealing with it now where the customer of the bad guy.

Is always a good place to buy

Waited at the register in home theater just to be told I had to wait.. I helped myself only to wait 20 min at the register for a manager on a simple exchange.

Had what i went for so im a happy camper🙂 hand sanitizer everywhere. Mask required. They are on their game out there. Keep safe!

Fast curb side pickup.

The blonde girl is dope (Im sorry I dont remember your name :( ). Super helpful EVERYTIME. Big props.

Adam was extremely knowledgeable as well helpful with buying a new computer.He more than went out of his way to help my husband and I.He explained everything throughly.and made it an easy process.Thanks you again Adam.

In throu the doors greeted, help asked, bring you to your purchase, pay! and out the door to your reality, no BS I couldnt belive it 7 minutes time. AWESOME!!! great place just go! ☆☆☆☆☆☆☆☆☆☆

Poor customer service and no care. Ian was supposed to be a standup manager, but, no....so disappointed. Over promise, under deliver. And the store manager not helpful either. Bestbuy is going downhill. Need another appliance company that cares.

Geek squad coverage for your phone is excellent - they replace the screen protector every time I get an air bubble under it for free.

Needed a new screen saver. I was helped immediately by a nice, knowledgeable young man. Was in and out in 15 minutes.He did a great job.

Love best buys

People there are not helpful at all and I ordered a package and they messed two things up the color of my iPad and they gave me A wrong tracking number and my package is taking forever to get here if you’re going to shop there which I don’t recommend at all shop in the store

Nice store. Very large selection

While Best Buy seems to have every item you may need....finding these items in store > not easy. Staff is polite but overworked.BstBuy needs toADD MORE SALES PEOPLE. ITS THE HOLIDAYS FOR GOODNESS SAKES I will try to avoidIn-Store purchases.If you canBuy Thru Mail, do it.Avoid this store.Best Buy :ADD MORE SALES PEOPLE

Great help happy we came

When you first walk in theres a gentleman behind a podium with plastic around him asking you what you need and where to go great idea. Got what I needed when I went to pay everything was fine the gentleman was very nice asked questions and proceeded about my day thank you must wear a mask...

Found everything I needed here and the staff was very helpful

Helped me recycle my old headphones, pretty cool.

I only gave this store 3 stars because I like Best Buy stores but this store is awful for service. We could not get an associate to help find a bluetooth speaker. You have to go stand under where the balloons are and wait your turn. One set of balloons didnt even have a sales person in the area. Meanwhile there was a sales person out front telling you to go stand under a balloon if you need help. He could have been inside helping customers. We just left the store after 30 minutes of no help.

I was charged for 3 phone transactions when I only purchased 1 which resulted in $3200 of unauthorized funds being held from my bank account for over a week. I called customer service who instructed me to file a report with my local sheriffs department, and that a supervisor would call me back, yet never did. I drove back to Best Buy near me to speak with a manager who happened to be very nice and proactive with helping me resolve this issue, but ultimately required me to file a dispute through my bank. Ive been reimbursed for 1 transaction, but the 2nd is still pending release.

After an online purchase, We asked for a curb side pick up and were very impressed with the efficiency and ease of this well organized curb side pick up

Very organized and safe way to shop. Social distancing was a priority.

Usually good deals on a variety of items.

Great techs. Got my problem solved.

I went there to ask some questions about the operation of my new washing machine everyone was very helpful

Very helpful salespeople.

Visited twice. Excellent service. Travel 25 miles so I dont need to deal with Port Charlotte Best Buy.