Excellent website with superb first point of contact by phone and the subsequent follow up by manager at the location where I asked to establish a reservation for a storage unit was fast and most effective. My visit to the Public Storage site near to my home was also top notch with very professional custoimer service offered by the resident manager, Ramon!

Wow, so easy to sign up and super friendly service. I really like the location, its off the beaten path but still very easily accessible and right next to the 101. The rates are surprisingly good compared to other units I looked into. The property is clean and secure. Theres even a bathroom. Last but not least the access hours are not at all restrictive. Its perfect! I recommend it.

This place is great. The staff is on point and fun. The facility is clean, secure, easy to access (even on the 2nd floor). Its super vibrant orange with an obviously recently updated paint job. Theyre prompt and adaptable, comprehensive and concise about explaining terms. I absolutely fuggin love the app that lets me access the facility from my phone without even opening the window at the gate. Its pricier than East Bay units but if youre living west of the Richmond Bridge and you want to access your stuff without paying toll and risking potentially outrageous traffic, this spot is the way to go.

This public storage facility is very accessible and all of the staff are super friendly. The surrounding area is decent, and the facility itself is calm and usually not very busy. Special thanks to Ramon for always being extra helpful and giving us access to a unit on short notice! Would definitely recommend this facility if you are looking for storage in Marin county.

Ramon was very helpful and efficient. He went out of his way to make the process easier. I would highly recommend this place

This storage facility is amazing! I was able to get a unit for a short period of time while I get ready to move housing. The employee I usually interact with, Ramon, is always happy to help and greets me with smiles when I enter/exit. All of the staff are amazing and kind. The facility itself is clean and quiet, I never feel bothered or rushed. I recommend this place to friends and strangers.

Ramon and his team were fantastic in supporting me in a last-minute need to rent a storage space. I must have called their office half a dozen times with questions and they helped every single time and clearly really cared for me in my situation. They went above and beyond and I want to recognize them here publicly for that. Highly recommend this business!

Do not get a storage at this location..All my newborns stuff is about togo to auction for being wrongly charged multiple times..An she hasnt worn any of it..

Ramon is the best! 5 star service

This place is clean and air conditioned and really easy to move around! The hours of availability are great and Ramon is so helpful and knowledgeable about everything you need to know.

Ramon helped us secure a new storage unit. Super Easy and Helpful. Give them a try......

Ramon was Awesome in handling my storage set up! Totally satisfied! Robert ;)

Ramon and his team provided fast, flexible and professional service while I was determining the amount of space we needed. Ramons information and guidance made the decision making process easier. Thank you!

Ramon was very professional and helpful when we needed a new unit. I was very pleased and impressed with his attitude and cheerfulness, as well.

This place is horrible. Do not trust the owner or the managers. They sold all of my stuff without even calling me. Hes called and I asked they were completely unhelpful and told me to go talk to a lawyer. Hes not suggests anybody using their service whatsoever if you want to feel safe about your treasured items beits jerk items being there when you get back

Ive used Public Storage areas of and on for 30 years with mixed experience this is by far the best Public Storage unit Ive ever dealt with, from walking me to my unit helping me with the finicky lock the attendant on duty Arizona was great. The manager Ramon help me with the Public storage app and helped me secure another unit close to my other unit. Even the regional manager Don Silvano helped me out with an old charge on my account. I own a surf shop in San Rafael called 101 Surf Sports we pride ourselves with customer service, so many business do not. However this particular Public Storage totally gets the concept. I highly recommend them. Cort Larned Partner 101 Surf Sports

This place was fairly affordable once, no longer...one thing you should know before storing your stuff there, homeless people are roaming the back of building and the area so be aware of what is valuable to you!There was tons of breakings before they installed security cameras.Always saw people in parking area without ever moving any boxes in or out...strange!Guy managing the place was a douche bag...

Great customer service. Units in excellent condition. The app with gate control is a plus

Ramon is so friendly and incredibly helpful. He has been such a blessing during an incredibly stressful time. So thankful we found him and this storage.

Its a very clean storage and the staff if very friendly. Ramon helped me out with the storage and he was able to upgrade my unit very quickly when i realized that i needed a bigger space for my stuff. I recommend this storage facility.

We had a mishap with uhaul and needed to find a functional storage option on a moments notice. When we arrived at the location we had been driving for two days, had a moving truck a dog and 2 kids in tow and everyone was stressed. Ramon got us set up with what we needed and made it a super easy seamless process. The facility is well maintained, you can tell they keep it clean, follow COVID protocols, they walk around and check on things, the cameras and gates and such are all in great working order. Definitely glad with the turn of events we ended up with our storage here.

Public storage on Merrydale is always clean, safe, professional, & staff is helpful & friendly. They just went through a bunch of renovations & I saw a crew today installing a new camera system! Keep up the good work Public Storage!

Super clean and friendly! Convenient!

Ramon went above and beyond with helping with e rental process.... I highly recommend this place!

If I could give this place -100 stars I would. They had painters here working for the last month. They painted the inside and outside of the buildings. The storage unit I have is a rectangle closet at the end of the hall and has about a 6 inch gap between the top of the wall and the ceiling. I was at my unit about a month ago putting some things inside, everything was fine then. Since there were painters everywhere I decided to come back since there was all this work being done. I came back on Sunday, April 18th to find that when the work had been done all of this paint dust or whatever it is, blew in from the top of my unit and covered all of my belongings. I have a 2 bed room apartment in there. Everything I own. Everything. Some of my stuff is bagged and stored but somethings like camp gear (tents, sleeping pads, etc) are not because I take that stuff out from spring to fall. I went to talk to the person in the office, who Im guessing is Ramon since thats what other reviews say, and he was the most unprofessional person I have EVER had to deal with. He said, Do you have insurance?? I said, Yes. He then says, you have to contact your insurance. and that was it. So I dont understand how everyone is talking about this guy being helpful or even good at customer service. I turn around go back to my car drive over to my unit get on the phone with insurance, file a claim and Ramon comes up to my car after Ive already been on the phone for at least 5 minutes and finally offers some customer service while trying to give me a brochure to contact the insurance company. Look, I wouldnt be so upset if he had shown some empathy and compassion for my belongings being ruined. Absolutely no apology that that had happened or anything even though it was most certainly their fault. On top of it all this guy is the property manager. So all these reviews saying this guy is great are either lying or caught him on a good day. Its also not my first time dealing with him. He chased me and my boyfriend down yelling at him cause he didnt put the code in to drive through the gate because there was a person in front of us. Yeah I know youre supposed to do that, he didnt know and you dont need to yell at people. You work at a storage facility and furthermore I rent a unit here. Im not some person who wandered on the property. I deal with customers all day long in Marin and I dont talk to people that way. The insurance lady said I may not even be covered. So now I get to waste my time pulling all my stuff out getting it cleaned (I do not have a washer and dryer, I go to the laundromat) spend money to clean everything and sweep the unit so that I even feel comfortable keeping my stuff in that dirty unit. I basically paid these people to ruin my stuff. As soon as this is over I will move my things somewhere else. Worst storage place I have ever had.Edit: after I posted this review, I was contacted by a regional manager. Who apologized and mentioned he could maybe get a credit for me. Never heard anything and they just raised my rent $36/month. Also the insurance company that insures you is trash. Can’t wait to get my stuff out of here. I find it absolutely insulting that they “regret” I’m not satisfied? You got paint overspray on my personal items and did nothing about it except raise my rent and had to get an apology from a regional manager and not even the property manager.

Very helpful and polite. Even though my storage unit is out of the area, I use this location to pay my rent. Staff and especially Ramon are exceptional! Courteous and very professional!

The manager Ramon was very helpful and steered me towards a great storage unit. Thanks! Easy as pie.

Facilites are great, clean and Ramon was a great help. Perfect place to store our extra personal items, clearly secure and well maintained!

Ramon is very helpful. He is also very available when you need him which is wonderful. He is friendly and competent. I am glad I chose public storage.

I have been very satisfied renting storage space at Merrydale Public Storage on and off over the years as I have moved in and out of Marin due to work. Most recently I sold my house and downsized and had to rent storage space. I have spent a lot of time there sorting and moving out things. The manager Roman, as well as his staff, have been helpful, friendly, reliable and conscientious. I am was there often during early and late hours and Roman would check on me. You can count on him to follow up on what he says and I always feel safe at this location. It is clean and well maintained and so I keep coming back to it.

Great customer service - above and beyond and I’m a hard sell. lol

Great place to store your stuff 100% recommend

Today I showed up at 6:20am to get my tools for work. Only to find a sign on the gate stating that the gate is out of order and I cant get access to my storage unit until 9:30am. It would have been nice to get a email about this since I noticed that the gate didnt work and was open last Friday. Public storage has no problem sending me a email concerning my bill weeks before its due but I have to find out Monday morning at 6:20 am I dont have access to the storage unit I pay for.

Prompt and efficient service. Excellent!

Very informative employee, details given, nice job!😊👍

Ramon has been incredibly professional, helpful, and has provided exceptional customer service!

Super customer support from Ramon. Courteous, friendly, efficient and knowledgable. A pleasure to work with him renting a storage unit.

Great move in experience and great service from Ramon. Ramon is the best!

Terrible customer service and unannounced rate increases. The manager has repeatedly treated me rudely and raised his voice to me multiple times. These days I only do business with reasonable businesses. This policy tells me they do not care about their customers. Never again Public Storage!

Ramon was amazing - professional, courteous and instilled confidence and safety for me, my family and our belongings.

I had a great experience getting the rental space I needed. The process was quick & straight forward. The manager Ramon is professional & attentive to you when you’re onsite.

Ramin was most helpful in transitioning my units. He helped me download the app as well and explained all the benefits .Thank you

Very happy with experience of getting account set up. Nice location, by freeway, easy access. Great hours. Clean unit. Very friendly service.

My family has rented a unit from this location for many years. We trust the location and have always felt our belongings are stored safely and securely. This year we experienced the loss of our Dad and as the unit was legally in his name, it took some time for me (his daughter and the owner of most of the stored items) to gain access to the unit. After obtaining the appropriate documents, all is well. During this time, two employees were wonderful in assisting me: Ramon and Noelle. Ramon has been extremely friendly, patient and very kind during this difficult time for me. He is a great asset to Public Storage and I really want to thank him for all his help!

While moving from San Diego back to the Bay Area, I needed an intermediary space to house my belongings before I move yet again to San Rafael. I tried the storage space across the railroad tracks from here only to find they had no push cart or dolly and gravel pathways, which isn’t suitable for maneuvering large furniture and boxes through. I called Public Storage and Ramon took care of both my stressed out self and friend with professionalism and ease. Though they were more expensive, the accommodations of smooth paved pathways, push carts, elevator and security made the price worth the investment.

Clean, light & spacious buildings, with gate security and cameras. The units are reasonably priced, and most are accessible from ground level or in some cases upstairs via a large elevator. There are dollies for general use to move your stuff, and corridor access is adequate. In general, with the manager onsite it feels pretty safe and secure, and a little less depressing than some storage units.

Great storage facility. Awesome customer service too.

Just signed up yesterday for the rental space we needed; size, location and security we were looking for. Process was simple and quick. Ramon is very professional (also mindful of social distancing protocols) and helpful.

Very clean helpful staff high marks

Dont really understand all of the positive reviews. Rent increases significantly after 90 days, my unit had rainwater intrusion for over 1 year, and the staff just claims corporate is responsible for all of the poor conditions. PS is a very large but poor operator in the self storage arena.

Ramon and the rest of the staff are amazing here! They are so helpful and so friendly, I would highly recommend this location. Its the friendly Public Storage location Ive ever had and I have had other were they were not as easy or pleasant as this one! Thank you so much Ramon!!

Ramone, in the office, was friendly, efficient, and very attentive to my storage needs.I have used this facility before, for other moves, and have found it consistently reliable.

Ramon was incredibly helpful for understanding the rental process and getting me setup a unit.

The manager, Roman was very helpful and we were able to do smooth check in.

Ramon was super helpful to us and we got a great deal on a huge unit! The units are clean and dry and the facility is secure and well-maintained. Highly recommended.

Expensive as heck. Worker was nice and helpful

Ramon was super helpful in getting everything ready to go quickly and providing me all the details I needed to make a good storage decision. Great service!

Great service. Fast, courteous, efficient. Units are tall and well protected. Easy access.

I have used a few different storage facilities around the bay area over the years and this one is great. Everything is easy to get to and clean and Ramon is terrific. Great location, attentive service, and a restroom.

Clean, safe space for storage. Staff was super helpful and friendly.

Happy to recommend the staff and Storage Rooms here. My 3rd time here.Ramon, is really helpful, and does a great job helping customers.

Sara is fabulous and the facility is very safe

Ramon and his colleagues are amazing people, attentive to my needs and helpful above and beyond my expectations! My experience all along was great and today moving out was smooth, simple and efficient! Thank you Ramon!!

Ramon did a wonderful job with Customer Service and providing a lot of help with setting up the unit. Very good Prop Manager

Ramon was super on top of it when we came to register for our storage space. He showed us the space we requested online, and he was friendly and professional. It gave me confidence in storing our belongings here; his property appeared very well-kept and organized. The facilities were also very clean!

Very good experience. Ramon was extremely kind and helpful to me.

Extremely competent. Efficient. Clear communication.

The storage is safe and clean, and the property manager Ramon is the best, great attitude, helpful, professional! Answered all my questions throughly. The whole process was easy.I highly recommend the location.

Great place, very friendly Service from Luane, and easy check in. Also easy access to the locker that I rented.I highly recommend the storage company and the personnel there

Ramon and team are awesome! Very professional and customer oriented service. Thank you.

Ramon did a wonderful job presenting the various options for storage. You are fortunate to have such a professional manager. He gives the whole place a very welcoming comforting safe vibe!

Ramon helped me out and was super helpful!

Although I recently moved out of my storage unit in San Rafael, I wanted to compliment the staff that you have in place there; very professional, helpful and knowledgeable. Although they did not have the easy answers for me, they helped me understand where to go to get a rental truck and workers. It is this kind of service that will make me consider using Public Storage again in the future

Ramon was courteous, quick, and made sure everything was done right.

Ramon the property manager welcomed me and walked me through the process seamlessly! He had a great personality and I I’m satisfied so far with my rental

This storage location is great, clean and just a minute away from freeway exit.Manager (Joe) is great - he is very responsive to requests, calls, questions, whatever it is. I called on Saturday and was able to get my account setup and have keys within the next few hours. I called a few other locations and companies prior to this one, and Im happy I did the right choice. I would recommend this to anyone to appreciates convenience and excellent customer service.

Great facility, convenient and easy to use. The staff (particularly Ramon) is friendly and helpful!

Ramon, the on-site manager, was awesome. Public Storage not so awesome. Within 6 months they raised the rate on our 10x10 from $185 to $320 while advertising online the same space for $145. They declined to keep our rate at $185 so we moved out. Beware the move-in rate is not your real rate!

Ramon is awesome walked me through all the small details of the contract

Marshel has great customer service. Been busy but I came in there to by moving stuff a while ago and he was super helpful and helped my out to my car. If I ever need more moving supplies I know where I am going

Lisa and the gentleman who work there are sooo accommodating. One morning I showed up before the office had opened and Lisa still offered me access to the large dolly. As crunched for time as I was that week, her kindness made a big difference in my day. Its this kind of service that distinguishes this site from the competition. Great experience, best Ive had at a Public Storage to date!

Ramon the new manager at this location was awesome! I was able to upgrade units same day with no issues. Truly best in class.

Multiple times over the phone and in person was lying and trying to give me a higher price than advertised. Eventually got the right price, but lots of work

Just this week we rented a 10 X 20 unit. It was all last minute and rushed.Meeting Joe at the counter was a relief. His easy going manner had the immediateeffect of relaxing me and taking some of the stress I was feeling away. We reviewedall options and easily came to a good decision based upon our storage needs.Joes easy going good nature, professionalism and efficiency made the whole processa great experience.

Ramon is the property manager and he is absolutely the best. He made the whole process of renting the space a really great experience. Thanks Ramon.

Ramon is very kind helpful manager. Glad to have him in San Rafael. Thanks so much. God bless you!

Ramone was very helpful, friendly, responsive and professional. He made sure the unit was easily accessible and very clean. Highly recommended!

Clean, easy access, affordable. Ramon is very helpful and professional.A+ all the way.

Ramon manages this location with a smile and super-helpful attitude. Its so nice to be treated this way during stressful life changes. THANK YOU!!

Marshall went out of his way to make sure my storage unit was credited for 29 unused days. Very helpful as well during our move. Good place run by good people.

Ramon was extremely helpful and made this process very easy! I highly recommend this facility.

Ramon was very helpful supporting some quick decisions that needed to be made.

Ramon did a great job showing me around his property very professional I highly recommend this place.

I want to thank Marshel for his excellent service a day or so ago. He was helping me and he got a rush of people in his office, he still managed to be able to help me and three other people at the same time very cool

Helping a friend move is never fun. Marshel made us easy as pie. The property was so clean and I was very satisfied. Thanks!

This is the best customer service I have experienced with a storage facility yet! Thanks to Joe, my move went smooth and I feel safe that all of my personal belongings are taken care of. Hes approachable, professional, and made the move that much easier. Thanks guys!

Had a lot of questions, luckily the staff was very friendly and patient. The manager, Joe was more than happy to show me around the units despite the pouring rain. Left very satisfied and informed. Will absolutely be returning here for future needs.

Most awesome employers. Noelle & Ramon take very good care of their tenants

Recently, I came to Public Storage to inquire about rental rates. The on-site manager Joe was helpful to describe to me the different rates with such strong knowledge and professionalism. I was definitely impressed. Even though, my inquiry was for a future storage unit rental purchase, Joe answered all my questions and gave me great comfort that when I was finally ready to rent a space, it would be a smooth transition for me and my boyfriend to move our belongings into a P.S. unit.

Ramin did a nice job, he explained all the details very well