First visit at this dealership. Amazing experience! My service advisor, Traci was extremely on top everything from taking care of my issues to getting me a loner. Also, the work got done on time as promised.Clean facility and great staff. I will highly recommend this place. Lastly, thank you George for helping out.

Thank you for the excellent service Traci!! You and the rest of your team were amazing. I appreciate your commitment to me and my car. Your service was superb!!

Eliseo was fantastic. Knowledge, timely and friendly. I requested a loaner. My request wasn’t noted in my file but he found one for me. The service was good as always

As always taking in your vehicle for service at Mercedes of Marin is fast and easy. The service rep. J Fong was very helpful and professional.

Very professional and personable team. Traci is awesome! Thanks for the great customer service!

I wish I could give Mercedes-Benz of Marin more than 5 stars. This is a top-notch and fist class dealership. From the general sales manager to our sales consultant, Frank Andretta, they made our purchase experience so smooth and pleasant. Frank was informative and helpful. More importantly, he is very kind and caring when it comes to customers like us. With his help, we bought the car we absolutely LOVE. Thank you, Mercedes-Benz of Marin and Frank. You guys are the best!

Frank was amazing! We had such a great experience today buying a car here. The customer service was spectacular and they truly listen to and care about the needs of their customers. 100% will come back here to buy my next car. Cheers! Seth & Dez

I’ve had same Service Rep for years, but he retired. My new Service Rep, Mr. Angelo Gomez, was absolutely professional in every respect: friendly, patient, understanding, and so very knowledgeable about every question I had. I was totally at ease and confident from the beginning.The follow-up was quick and most responsive, and the service was done to my satisfaction. I was concerned about the new change of ownership, but Mr. Gomez and the Service Team have put my mind at rest. After 21 years of great service w/Mercedes Benz of Marin, I am happy to stay with MB of Marin (and hopefully Mr. Gomez!) for another 21 years!

I highly recommend this dealership. I worked with Frank Andretta on my purchase. I cant express my happiness enough. I wasnt even able to test drive the car because I live in San Diego. I took a leap of faith in Frank and Mercedes Benz of Marin. I got the car delivered and it was just perfect. The car was exactly as advertised. The price was great. Frank also called me multiple times to assure that my car was delivered properly by the third party. He even sent the car with a full tank, so I could enjoy my weekend. So thoughtful of him. Thank you, Frank!

I am absolutely stunned. I came in for a 50,000 mile scheduled maintenance guy was sold a $2500 three-year maintenance program. In addition I was told I needed to new back tires and they would sell me two of “the same tires I have” (Continental sport tires) at $650, and could install them the same day. As I have my preferred tire retailer (that is all they do is tires) I declined getting the tires. I was just informed by my tire professional that all four of my tires are in near perfect condition with a conservative minimum of 12,000 miles left on them!! They are also Michelin tires - NOT what MBZ tried to sell me!!!

Wonderful experience. Came in to have a diagnostic test done on my 2007 eclass 350.Received expert service from George and the service department actually fixed the issue with my check engine light during the diagnostic test. Will definitely go back in the future.

Tracy, our service advisor is amazing! She is always super helpful! It would be nice if the dealership could make sure we remain with our preferred advisor and not switch us around. 😍 thanks for listening

Excellent experience from start to finish. I was welcomed promptly and professionally by Kinvy the moment I pulled into the service drive. After that, it was on to meet my service advisor Tony who proceededwith precise questions showing lots of knowledge along the way. He called me as promised the next day and the whole job was done within 24 hours earlier than anticipated. Super happy to have my convertible early for the weekend to enjoy!

Eliseo has taken care of my 2006 e-55 amg for 15 years now and it is as good or better than new. He is detail oriented and responds to even the smallest detail. He is the best! Colin also went above and beyond by testing and drive testing until it was perfect.Thank you both!

Angelo took great care of me. Answered all my questions and kept me updated. Angelo is the man!!!

Kind and courteous staff. Our issue was resolved swiftly. Would definitely come here on the future!

Tracy is always kind, efficient and happy. She is a joy to work with!!! My car comes back repaired and clean. Great experience.

My service advisor Vincent was very nice and helpful. He was a pleasure to work with and made sure my car was ready on time. He even added a coupon to my wheel alignment which was so sweet of him thank you Vincent for your kindness and your terrific work

Brought my car in for a routine maintenance check + to fix a couple of window buttons which had become loose. While the window buttons aren’t covered under warranty, Jonathan Fong was able to get them replaced for free. I appreciate the service team taking care of those for me and for the great service in general (as always).

Mercedes Benz Service Department of Marin has always taken excellent care of me. Special thanks to Robert and Traci for going above and beyond this past holiday weekend. Much gratitude to you both……

Angelo Gomez in Service was excellent. He greeted me promptly when I arrived, was friendly, and kept me informed throughout the process. The car was freshly washed and I didn’t have to wait at all when I picked it up.

My service advisor is excellent. He is thorough and fair.My car was done on time and given back to me clean.Thank you

I was able to make an appointment same day, and get a loaner. When a part wasn’t in stock I was able to keep the loaner until the car was ready. It was very professional and easy.

I typically don’t write reviews. I justify this because of a lack of time and little desire to go to the trouble. I say all of this because I really want to impress on everyone the truthfulness of what I am about to say. This past Saturday I went into Mercedes Benz of San Rafael to return a leased car. I entered that building with absolutely no idea what I wanted to do. I was supposed to meet with someone else then the one I ended up with and I can tell you it was the best turn of events to happen to me in a very long time. (God does work in mysterious ways.) By circumstance I was reassigned to a Mr. Frank Andretta. Now listen carefully. This is absolutely NOT an exaggeration, ploy, “fake news” or an attempt to ingratiate. Mr. Frank Andretta was an amazing human being. I even told him that at the end of our time and I meant ever laudatory word of it. A dapper gentleman with a great sense of humor and wisdom to boot. He was honest, direct and ABOVE AND BEYOND thoughtful and kind. He told me his thoughts on the matter and he was clear and concise. He instilled in me a sense that this is a good, honest person. He was NO “used car salesman.” He is the real deal. And he has my business for the rest of my life. Listen up Mercedes Benz, you have a gem of a man on your hands. Treat him with the respect and honor he deserves. I know I will. Always.Truly and sincerelyMark Jensen

Jonathan was a pleasure to deal with; he got me fast service and went the extra mile to ensure customer satisfaction (setting up my new phone in the car).

Mr. Frank Andretta is excellent. Extremely professional and polite throughout the whole purchasing process. Thank you very much for your helps Frank.

Parts experience was great to pick up ski rack bars. Jaime went above & beyond to be helpful, patient and instructive. A great reminder you’re not just paying for a car when owning a Mercedes.

Very great Experience Service Advisor was very informative and helpful ! Thank you so much Eliseo for your help!

My wife and I made a deal with Frank. Great experience. Frank knows his business and was very kind to walk us through the process. I would highly recommend him.

I had my car maintained yesterday for service B and my service advisor, Vincent Reed was great. He was very professional, detailed with paper work and friendly with no attitude. He was also very patient and attentive when I was requesting some future service estimates for my car. Very satisfied and happy with this visit.

Mercedes in Marin is the best service place along with Eliseo my service guy! Always takes care of my needs on the vehicles I buy. The loaner program is amazing and allows you not to disrupt your life with a car down for service. Plus you get to drive a brand new loaner each time to get you excited about your next purchase!

Very professional vehicle service department start to finish. Excellent customer service. Highly recommend. The place to go north of the Golden Gate Bridge.

Always a pleasure doing business with Mercedes Benz of Marin. Shout out to Traci Crespo my Service Coordinator who is super accommodating, responsive, friendly and helpful. Best customer experience ever and why I come from Oakland for my service needs.

Great job as always Traci was exceptional and great work

Traci Crespo, my service rep at Mercedes is awesome. She kept in touch with me throughout the time they had my car, was super personable and customer service oriented. Tires were reasonably priced and the service team did a great job as usual.

If your Mercedes needs work or service go to Marin MB and hook up with Traci. She is the greatest at the service department hands down! No need to get into details as being the “GREATEST” covers it all! Thank you, Traci!

Beware before making your mind to purchase Mercedes from Marin dealership… people like Jared Ivey (sales manager) is so rude… Finance team they will never ever respond to you it does not matter how many times you left the voice message. I really had bad experience, it all happened because i asked few questions regarding my loan and the sales manager he rudely yell on me and asked me go out of the showroom…. just because he does not have answer… finally after all this incident i escalated to higher management and they did investigation of my case and they found many glitches and acknowledge me properly….Higher management is really good but the problem is, to purchase the car or getting ur loan paper work u need to deal with people like Jared not with higher management so beware when u deal with them and dont dare to ask any of your doubts else he might ask to get out from the showroom…

This is the second car I bought from this dealership in the past three years their service was first class and they gave me the best deal possible without haggling.

Buying a car outside of state is a pain but this dealership made it easy for me. I live all the way in Houston Texas and frank andrette, mr.west and shaheen gave me the best car buying experience possible!! These guys are professional and I will always go to them if I ever need another mercedes again!!!

Me and my brother flew from Texas to buy a SUV that was for sale that we saw on car gurus, we were assured by the sales representative that the condition of the tires on the suv was in good condition, we flew all the way to buy the suv, just to find out the tires were in horrible condition. At that times she contacted her manager to see if they could accommodate us and get us two new tires as we were misled, the manager kind of a had a bad attitude and said he would not do anything to resolve the problem. It was a waste of a trip / time.Please read their reviews on cargurus

Frank Andretta was amazing to work with and his expertise and kindness is appreciated. In addition Mary Flinn who worked on our documents was amazingly efficient and knowledgeable. We have purchased six or seven Mercedes-Benz and will continue to do so.

Exceptional service and made sure that we were taken care of. Peter is the best sales person that we have ever encountered. Mary the finance manager was amazing and very helpful. They made the whole experience very easy and stress less. If you’re going to Mercedes to buy a car make sure to ask for Peter in sales.

Traci was very helpful. I was there to get my car checked and they ended up not charging me the diagnostic fee because they couldn’t find the problem but it’s running fine and the light has not come up. I am always was very pleased with their service.

Customer service is very good here.Angelo & Robert are very respectful &responsive.

Vincent Reed in the service department was an outstanding representation of the continuing 5 star service I receive from MB San Rafael. You have always been an honest partner with my service needs.

Very sad. Great service in the past when Penske owned the dealership. Change to Swickard ownership has sent everything into a tailspin. Short staffed and everyone is scrambling to get their jobs done and the customers are left hanging. Staff that is there are good and trying hard, but when a customer can’t get around because their service is late or inconsistent, we suffer and we are the ones paying top dollar for the work being done. Hope things improve SOON, but we will be taking our business elsewhere until we hear things have gotten better.

Absolutely outstanding service! David Lu has been working with me for almost 6 months on finding me the right car! His patience with me has been unbelievable, I havent been the most decisive person clearly!This will be my second time and 3rd car my wife and I have purchased through Mercedes of Marin! From the minute you open the door you are treated with class and respect! You can tell they value your business!Not to mention Elisio and the team in the service department are first class! In all my years of owning cars Ive never had a more pleasurable experience with a dealership!Mercedes of Marin is definitely the place you should purchase your next vehicle! Id be willing to bet itll be the last place you purchase your vehicles!

By far, the most honorable and pleasant automobile transaction I’ve ever had. Frank is a class act. I would recommend him to friends and family without hesitation.

Jon Fong was very helpful. He checked in and was detailed.

Great experience with professional staff. Very fair and reasonable car sale and trade in experience. Highly recommend!

Jorge was very nice & did a great job getting me in & out! Thanks Jorge & team!

Eliso is the best! He is the reason I bought another Mercedes.great customer service.

Mercedes Benz of San rafael. Superb service!! Shuttle service was impeccable! I would give them all a 10 if i could!!!

Best car dealership! Angelo is the best always go through the service prior to the appointment and walks me through it with details and ease! Highly recommend MB of Marin!

Tracie in service was awesome. Her professional customer service and communication were spot on. Thank you

Tracy is extremely knowledgeable and took sufficient time to understand any and all issues I was having with my vehicle.

I did not have an appointment and I was able to be assisted with my request. The service rep Angelo was very helpful. I’m glad I came to this dealership.

Another exceptional experience at Mercedes Benz of Marin. I was returning my loaner vehicle to exchange for my personal vehicle and discovered the service department had closed 45 minutes prior. Herbert in Sales took full ownership of locating my completed vehicle, acquiring keys to the locked service bay and key safe to get me on the road again in my own car. I was never made to feel guilty or like I was inconveniencing him in any way. Yet again I fully experienced The Best or Nothing treatment at this dealership with our interaction and highly recommend this MB of Marin to anyone in need of sales or service.

Ive had my previous MB for 11 years and definitely time to upgrade. I sent out a few request for a quote and Mike P from MB of Marin responded immediately. The process was hassle-free and he was very willing to listen to what I was seeing in terms of quotes. No pressure and no gimmick to give me unnecessary selling points. Quick communication and commitment on OTD number. Mike kept me in the loop throughout the whole process. Definitely will refer friends/family to him again.

Not all that happy, I tried to explain my situation to the tech, but they kept misinterpreting my statements. I felt frustrated because they didn’t listen, yet they acted liked the completely understood (they didn’t).

Excellent, responsive service.Very happy with Mercedes-Benz of Marin andTraci Crespo, my Service Consultant.

Eliseo does an outstanding job every time I bring my car in. Courteous, efficient and cost conscious without sacrificing necessities. Thanks again.

Great experience as always. My appointment was easy to make online. Elesio, my service adviser, listened to and addressed all my concerns. He also gave a cool loaner car to drive while they had my car!!! When I returned to retrieve my vehicle, it had been washed all the requested work had been done. A special shout out to Robert who helped me checkout before the dealership was officially open.

Service is impeccable. They go above and beyond. Look for Vincent Reed he will make sure your needs are taken care of.

The service team are fantastic, especially Angelo. Very professional and efficient.

Fast efficient service. Angelo is the best!

Best service in the Bay Area!! Seriously. I mean it.

Perfect service. John was great.

I received excellent care from Eliseo Estrada. Couldn’t be better!

Enjoyed the experience thoroughly. Frank was a delight. We’ll be back.

I’ll have use superlatives to describe my recent experience ;Most responsive, most knowledgeable, most professional, best informed, and most pleasant !

We went to get our car serviced for the first time at this location and Traci was amazing from the first time she spoke to us and all the way to the finish line! She goes above and beyond 100%! We were so impressed and appreciated her making us feel at home. We will be going back. Thank you Traci!

My wife brought her car, a 2017 E43, for our first service since purchasing the car used from Mercedes of Marin today. I’m skeptical of any dealer and perform most maintenance and repairs on our other vehicles myself. Mercedes are known for having to have all services and repairs done by the dealership. This was one of the things that almost killed the sale.I had to work so my wife took the car in. Something else I worried about as lots of dealers give women the run around. She told me that the service advisor was friendly and helpful. The advisor, Brittany did not upsell my wife or sell us untimely services or repairs. While the car was being worked on the battery failed testing. My wife was told that the dealership would warranty the battery and order it immediately. Brittany then scheduled the appointment to install the new battery. The price quoted before the service was the total price. The waiting area was clean and quiet. It sounds like the service department was a positive experience.So far the sale of the car last May and this service A today deserves five stars.

My first luxury car buying experience at Mercedes Benz of Matin was a pleasure.when buying a car can be an ordeal. Great sales & finance staff made it really easy. And I love my new Mercedes!

My experience was straightforward, easy and I felt confident I was getting a good deal without a ton of back and forth, tricks or bamboozling. I called, came in within 15 minutes, Brian Cho had a car ready for me to look at and took the time to find the trim I wanted while I was test driving. A few emails, quick trip in and I was on my way. The pricing was competitive with other quotes I received. Would definitely recommend shopping here!

I visited Mercedes of Marin on July 19th to purchase a spare key for my 300E. After the gentleman at the parts counter directed me to service, i was able to place my order and pay for the key. I was told the item would be ready for pickup several days later, Friday the 23rd. I returned Friday only to be told Mercedes is no longer making keys for my vehicle. Approximately two hours later, I received a call from Mercedes service advising me the key would in fact be ready for pickup the following Tuesday the 27th. Prior to my return on the 27th, I called to confirm the key had arrived. I spoke to a service representative who advised me it was in and ready for pickup. Upon my arrival, and after waiting in the service department 30 minutes, I was again told the key was not there and Mercedes was no longer making keys for my vehicle. Of course this was frustrating and I was given no viable option with which to obtain a key.Although the staff were all polite, the level of confusion and amount of wasted time was excessive. I left extremely frustrated, with no way in which to obtain a key for my car which is still unable to be driven.

Angelo is my advisor and he is always so helpful and friendly. They all take great care of me. I would recommend going to Mercedes-Benz of Marin to all my friends and family.

This is a long story, but worth the read. I got in touch with MB of Marin on 7/27 regarding a specific certified 2018 GLS 450 ( StockNumber : JB072816P ), I got a response a few hours later from Rick Maxa ( MB e-commerce team ) letting me know that it was available for $48k+. 3 days later, I looked it up again in their website, this time the price went up to $53k+. I emailed Rick and asked if the vehicle was still available at the price that they quoted me, he responded that that the price went up a bit but when I come in to purchase it, they would honor the quote. I responded that we will coming in the next day 7/31. When my wife and I got in last Saturday, we waited a bit since there were quite a lot of customers, so we understood that it was a busy time. I asked one of the staff if Rick was around and I was informed that he is not in the facility but in the main office where the ecommerce team is located- anyways, we were introduced to Michelle. I mentioned to Michelle that we would like to look at a specific certified preowned 2018 GLS 450. We showed her the stock number and the quote, she said that she’ll be back to look for it. Came back a few minutes later and informed us that that car was sold that morning. We were bummed, but Michelle offered us another GLS 450 but was not certified- in short, we purchsed that GLS but had to pay extra for extended warranty and it had more miles than the other car. We came back the next day to turn in the second key of our previous car that we traded in, and as we were about to park, I recognized the GLS parked in front of the dealership as the car we were hoping to buy!!!! What a coincidence! We didn’t mention to Michelle taht we saw the car since we didn’t want to cause a scene. As of this writing, ( 8/6 ) the “sold “ car is still on their website for sale at $53k+I am not sure as to why they didn’t want to sell us the car ( reneging on their quote, other reason only they know ), but SWICKARD TEAM, this is not the best way to do business, and I am not sure if you’ll be getting a lot of customers if you keep this up. Thank you for reading..

Brittany was such an incredible help to us. We had an unexpected emergency repair required just before a planned road trip. She was so supportive and customer friendly. She kept us posted on the status of our repair and helped to calm an otherwise stressful ordeal. Thank you Brittany - you are amazing!!!

This dealership is only about making money. I ordered a new Mercedes and when it came in they tried to low ball me on the trade amount they promised without reducing the price of the new car. Was a very unpleasant and aggravating experience. I will never buy another Mercedes.

Christopher Beam is passionate about selling cars. Hes a salesman with integrity.Christopher is a truthful salesperson. The car I bought from him was exactly how he described it.I have no hesitation in saying I am glad I bought car from him.SincerelyMaya G

Service was outstanding Angelo and Jorge treated me like a VIP and thats why I will continue to come to marin even though there are 2 mercedes benz service centers in San Francisco where I live.

The layout was ok but the atmosphere and customer service was terrible. Maybe I didnt dress properly or something.

Outstanding work by Tracy, she was professional and friendly. We are grateful and impressed.

I like the fact that updates were provided to me constantly while the car is being serviced or looked into. Great customer service!

Quick to listen and fast to action! Great service rep!

Service was good but the car was late getting back to me

This was a great experience. Eliseo was ready for me at the schedule time. All parts were ready and the service was done quickly.Thanks to the team I drove away with new tires in a clean car :-)

Excellent experience working with my service advisor Angelo!

Traci was very informative, attentive and professional.

We came into the dealership after a less than stellar experience at Porsche and happened upon meeting Frank. He was not only extremely knowledgeable but super funny as well. He kept us laughing throughout the entire process. He was also very genuine and you can tell he truly has your best interest. Not once did we feel pressured to buy anything. The very best part about Frank is the test driving experience! He was a race car driving for several years and boy can you tell! He handles the road like no other! We didn’t have any experience with handling an AMG, so he showed us how to get the very best driving experience. It was absolutely INCREDIBLE!! A ride we will remember forever.Frank made our car dreams come true and we can’t thank him enough for making it happen! He offered my husband a deal we seriously couldn’t refuse! Literally the deal was so incredible no negotiation was needed! We also had some slight issues with trading in our Audi but Frank spoke with them directly to resolve everything! When we came to pick the car up he had it detailed to perfection and all the paperwork ready to go. The lady in finance was just as helpful and a total gem!We live in Sacramento, but definitely plan on making the trip to Marin for all of our car needs. Thank you Frank and thank you Mercedes of Marin!

1. Ordered a new key; too bloody expensive; almost $500. Fricken outrageous!2. Service Rep Traci Crespo was first class.

Extremely efficient for “A” service.

I had the pleasure of working with Frank Andretta, who sold me my GLB AMG, and methodically taught me how everything worked before I drove away. (Not an easy task!) Ive bought or leased more than 15 cars and working with Frank was my best experience, to date. He is seasoned and no nonsense. Thank you, Frank, and MBOM!

I took my car for a yearly service. When I picked it up. The grease was all over my car. They did not even wash it. Even though the invoice said it included a complimentary car watch.It was very disappointing experience.

The price I paid was 30 percent higher than what I was quoted. I understand that the purpose of the service visit was to diagnose problems, but I feel that the final price was too much!

Wonderful service! Fast, friendly and efficient, who could ask for anything more?! Thank you, MB Marin.

Amazing service experience and great results that placed me into the car of my dreams within 24 hours.Such a knowledgeable team, however in particular, Peter Ansell went above and beyond to elevate the transaction with kindness, professionalism and tremendous efficiency. I’m thrilled with my new GLC300, Thanks, MBMarin!

Eliseo Estrada at member services was outstanding!

I bought a car from this dealership today and the service was stellar. Michele McLellan and PeterAnsell were extremely helpful, thorough and professional. Other staff were great too. The process was very clear and efficient. Overall, it was a phenomenal experience from going online for browsing for opportunities, to leaving the dealership with a new car. I’m extremely satisfied.