Staff has provided excellent service and its well lit for the sparkle of jewelry. Can be a bit crowded at times.

Got my new Diamond ring today love it great service great customer service and great prices love shopping here

Went in looking for a gift and was helped by Savannah. Was very helpful, kind, and did not rush my decision at all. Loved the gift! Many thanks Savannah

I need to have my ring repaired, including replacing some of the stones, the service was exceptional and the results were spectacular.

Nice place to do business with at Hillsdale Mall !

My boyfriend bought my engagement ring at this location. He left the location trusting they gave him the requested size 7, but in fact he had been given a size 5.5. This is completely unprofessional from Kay Jewelers to sell an ENGAGEMENT ring without verifying the actual ring size. Make sure you have them verifying the size before leaving the store, especially this close to the Christmas Holidays. Resizing takes up to two weeks and a half.

Recently we stopped in the Kay Jewelers to look for bridal set and a band for my husband-to-be. The guy that helped us was Ray. Stephanie wasalso working that day and made sure that we were taken care as well. Ray helped us make the best selection and also made me very comfortable in our purchase. He also went over the benefits which are amazing. Im very excited about my ring. Any other jewelry that we need will definitely be coming from Kays Hillsdale.

I am disappointed in the service at Kays in Hillsdale Mall. I took a ruby ring in to resize and repair, and paid up front. Elaine, I think her name was, said ring would take two weeks or so. She called once, and said ring would take longer. I just figured they are busy. But she didnt contact me again. Finally my boyfriend went in person and picked up the ring, which was done, after almost five weeks. They are either very busy, or just cant be bothered. Wont be going back.

DONT DO BUSINESS WITH THESE PEOPLE. I was asked to buy a ring for someone. They didnt have it in stock, and I said I could just get it on-line. Briana (whom I was later told is the Manager), said that if I did that, I would have to pay for sizing, replacement stones, etc. However, if I purchased from the store, that sizing was included and if a stone ever lost or damaged, it would be taken care of at no charge. However, when the ring came in and I went to pick it up, I was told by another employee I would have to pay $69.00 for that service. Dont believe what they tell you! First and last time at Kay.

My wife and I went for a ring cleaning that’s required by our warranty on 5/26/18. Staff gave us an attitude like she didn’t want to be there. When we asked for receipt she said it will be sent via email which never arrived. Followed up with a phone call yesterday and staff I believed is called Raven claims she can’t resend receipt and it is already in the system(lies). I called the Milpitas Kays Jewelers that I used to go to before I moved here and she said nothing was put in by Hillsdale KJ and offered to input it but the date would not reflect for May. Next day I get this email telling me my inspection was past due.. so now I basically have to take time out of my weekend to get something that should’ve taken no less than a min done. Please people, if you don’t want to work don’t work, you are costing your company money and it’s obvious you and your manager does not care.Terrible experience here for something so routine, I would not believe anything these staffs tell you. If it wasn’t for the fact KJ bought Ult Diamond I wouldn’t do any business with this jeweler. Save yourself the headache and go somewhere else.

Sales are ok, but repairs arent honor due date. I brought a ring for a resize and was promised that itll take 2 weeks. On the paperwork due date is more than 2 weeks from the day when I brought it. Today is a due date and ring is not there yet, gonna have to wait from one to 3 days more. Very disappointing.

The manager of this store scratched my ring. Do not come to this location. The staff are unhelpful and poorly handle jewelry. If you value your belongings, dont trust these people.

Took my small collection( 12 pieces ) in for inspection and cleaning. Had called the day before asking for assistance with matching receipts and item paperwork. Savanah said she would be in the next day and glad to assist. I arrived and was greeted very professionally and friendly. Savanah remembered my name and the call. Showed her my collection and receipts/paperwork which remained in their original envelopes. During the process she noticed one item in particular which was askew ans we had a conversation about my purchase of the item 6 months earlier and what a previous Kay Jewelers had informed me. She was dissatisfied with the customer service I had received and stated she wanted to assist me with the matter. I shrugged it off and said it didnt matter (only because I knew it to be a dead issue). She gladly assisted me with another item I knew to be in need of repair, and sorting of the paperwork which was no easy task as the previous store apparently to my surprise had not done a thorough and proper job. After sorting, she proceeded to contact customer service on my behalf. Customer service called the other store and to our dismay, the manager and sales person were no longer there. Savanah apologized and began to inspect my jewelry, but she wasnt letting it go. We continued to talk and I called the store myself and spoke with a salesperson who had been there for 2.5trs. Savanah asked to speak with her,and the next thing I know things are in motion and a 6 month old dead issue was not only revived,BUT RESOLVED!!! I was brought to tears that the company was able to assist with this and at no cost as well as Savanah continuing to work as the middle nan between the out of state store and her store. Also, her inspection was more thorough and the problems I had with another pair of earrings was also resolved. Now, Ive always had great to goid customer service with Kay jewelers. .no matter what until 6 months ago when I cried with disappointment and actually stopped shopping at KJ. Now I know it wasnt KJ but the two employees who are no longer with the company. My faith restored, my jewelry repaired and surprisingly one of the items was missing the important authentication papers which she also requested. ..I can say KJ has outstanding customer service and Savanah is definitely the best jewel KJ has to offer. She spent 2 hours with the whole process keeping positive, professional and friendly throughout the entire process. .Im just delighted and overwhelmed! ! Definitely go here if youre looking to buy jewelry. ....

It was my stupidity to go to the store with an excitement .It was not a welcoming service at all, had a really bad experience.

Juan the manager was great!!