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Fix Auto San Mateo
1023 S Railroad Ave, San Mateo, CA 94402, United States
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Fix Auto San Mateo
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Jo
Review №1

Highly recommend!! Excellent service, professional, very efficient, you can definitely tell the entire shop staff takes a lot of pride in the work they do. The office staff made the entire process painless. Thank you Marga, Warren, and Jake.

Iv
Review №2

This place has been amazing throughout my whole car repair experience. I had a rock fall off a truck on the 101 and hit my hood and my windshield. I brought it to Fix Auto and they reassured me they could take care of everything right away.Jake is super helpful and made me feel at ease through the whole process and the owner even called me after hours to give me a timely update regarding my car and the repair time.I highly recommend this place and appreciate this companies hard work and dedication to their clients!

Je
Review №3

Everyone was super friendly and really cared about the service they provide. It was really refreshing to have a business really want to help you. My car was supposed to be done on a certain day and since they couldn’t get that for me they offered to get me a rental car for the two days that it was going to take them to finish and I really appreciated that and helped relieve a lot of stress. When I did pick up my car it was clean it looks almost like a brand new car and they were just super friendly and helpful. I’d recommend this business to anyone.

Je
Review №4

They have excellent customer service and a quick turnaround on service.

Iz
Review №5

I just have to say that the people here are awesome. They are a family owned body shop that is ran by the husband and wife. Very friendly and easy to talk to. It was pretty difficult finding a body shop where you felt that they really cared as opposed to just trying to get you into their doors to make a quick buck. They explained to me the whole process of who’s going to pay for my repair and how much I was going to come out of my pocket, and how long the process was going to be. I was initially told that my repair was going to be 3 days, but because I told them I needed the car for the work I do, they had it ready in 2 days. You know that saying “Under promise and over deliver”? They went above and beyond that with how easy the process was. I would definitely recommend them as a place to trust.

Ka
Review №6

The service was wonderful from first call to pickup. Professional, friendly - could not have had better experience.

So
Review №7

Honest, excellent work and good communication throughout the repair process. Would not hesitate to recommend or use again!

ca
Review №8

Warren at Fix Auto was extremely helpful. I brought my car in after an accident. The insurance company wanted to total the car although the damage was entirely cosmetic. Warren was helpful in providing a solution that did not require the car to be lost. Warren was great at communicating through all the steps of the process.

Ra
Review №9

The team here was incredibly helpful when my car was vandalized. They assisted with all the estimations needed by the insurance company, etc. I would definitely use them again for any repairs needed.

So
Review №10

Excellent communication and very friendly staff! I was unfamiliar with how to navigate claims and insurance, and they were kind enough to explain everything to me and walk me through it. Fast and professional service as well. I was very happy with my repair.

Ai
Review №11

Marga and Warren took such good care of my car after I was rear-ended. I picked it up from them today and I was amazed by what a great job they did at matching the color when they replaced my trunk door. I was worried because its a difficult color to match and they did it absolutely perfectly, you cant even tell anything happened. They returned the car to me good as new and very clean both inside and out. Being in an accident was horrific but working with the Klines was so easy! I picked their shop because they were so knowledgeable and kind and gave a very accurate estimate, I had a good feeling about them and it was right. I will definitely go back to them should I need anything. I highly recommend them to anyone who needs bodywork.

Sa
Review №12

I got rear ended on my Audi A3 during the holidays and the insurance company recommended few body shops but was not really comfortable after talking to them. My wife helped me searched and told me about Fix Auto in San Mateo. Marga and Warren are very much in touch with their customer needs and took the worries away from me knowing that everything is taken care of not only dealing with insurance but ensuring my car is put together the right way. They made the bad experience into a good one and DEFINITELY RECOMMEND THEM.

Le
Review №13

The are very courteous and have my car ready as promised. They did a good job and my car runs snd looks like new!

Da
Review №14

Very pleased with this shop. They delivered on the great quality and repaired my truck in a timely manner.

Pe
Review №15

This was my second visit. As before, an efficient professional business. Thank.

Ra
Review №16

Very friendly and nice people. Great work on my car. No issues whatsoever. Would highly recommend them. Answered all my questions and even did extra paint job on my bumper without extra charge.

Lo
Review №17

Friendly, professional family owned business, I highly recommend!

Mi
Review №18

I had an excellent experience with my vehicle repair at this business! The staff helped to take care of everything including a rental reservation and return. Highly recommend using this business!

Ka
Review №19

These guys are the best! I usually feel intimidated about bringing my car in anywhere but the folks at Fix Auto made me feel very comfortable and welcome.I had a dent in the side of my car that had started to rust. I had never worked with my insurance company before. It was the people at Fix Auto that helped me understand the claim process because the insurance company was confusing. The car was fixed up perfectly within a few days like they promised - on time, no hassles!Ill also note that they follow strict Covid guidelines. They wore masks, offered hand sanitizer, had a station outside to take payment and sanitized my car TWICE.

El
Review №20

The Klines are fantastic! During a long drive, the under engine shield on my car popped off and they reattached it for me as a courtesy. They took me in immediately and finished the job in a timely manner. The customer service is excellent!! I was greeted by Warren and a very nice employee who helped me figure out what it was that I even needed to do. They are trustworthy and so easy to talk to. Its a great place with great people, I would highly recommend!!!

Ke
Review №21

Great work, professional and on time. Very reasonable pricing. I would recommend to anyone to give them a try. Thanks Warren.

Ti
Review №22

They were very nice and professional.

Na
Review №23

Excellent service, would definitely come again. Car got broken into, took me in the next day and had it fixed.

Ne
Review №24

“A Silver Lining”! That’s what I found, unexpectedly, after being rear ended while sitting at a stop light in Foster City a couple of weeks ago. The insurance company sent me to a body shop in San Mateo that I simply have to sing the praises for! Thank you, Kline Collision (Fix Auto San Mateo) for taking such great care of me, for treating me almost like family, and for returning my Honda to me looking better than it did before the accident. I just want folks to know that if your car needs body work, there’s a family owned business nearby where the staff will go out of its way to take care of you.

Ma
Review №25

This body shop did an awesome job with my car. They are very professional and accommodating. Marga explained to me details and procedures of the repair and they also assist you with car rental requirements. Her staff is very helpful and courteous. I got my car ready as promised. I highly recommend this body shop.

Fe
Review №26

The service and professionalism was fantastic. I was referred to this establishment by the insurance company and will most likely consider them for any future body work. thank you!

fr
Review №27

Warren & Marga are truly honest professional in the body shop industry. I brought my car in to replace a bumper as I was paying out of pocket. Instead of replacing, they recommend repairing it to keep the cost down. They even bugged out all the scratches on the driver & passenger door. Thank you again!

C
Review №28

Called the the day after Thanksgiving, they were not doing any estimates. Warren who was working asked me to just come on by for photos of the damages. After arriving, I was greeted kindly with professionalism and Warren set me up for repairs. He even got one of his technician to fix my loose bumper while they order the parts I needed. Overall, I like what I saw and had experienced and did not need to seek for another estimate. Hopefully, my parts will arrive soon so I can get my car fixed.

Bo
Review №29

Excellent and friendly service! Highly recommended.

Ol
Review №30

Amazing experience. Loved the quality of work and service

Jo
Review №31

Took my car to kline collision in san mateo threw my insurance, was kinda skeptical at first going to a new shop for damages to my car I ended up hitting a curb Christmas eve and did quite a bit of damage to my car. Soon soon arriving there the people were super nice and quick about my services and kept me up to date with what was going on each step of the way due to the extent of damages and the holidays the rental from my insurance ran out and they covered the extra cost of the rental witch was hella nice and much appreciated. All in all the service was nice the warranty is great and I will definitely use them again (but hopefully I wonder have to )

ro
Review №32

Good job

jo
Review №33

Rockstars and magicians. They buffed out rear end damage I had from being hit in a parking lot. They charge nothing, not one penny. Should I ever need a repair, Ill be back. Thank you!

Information
9 Photos
33 Comments
5 Rating
  • Address:1023 S Railroad Ave, San Mateo, CA 94402, United States
  • Site:https://fixautousa.com/san-mateo
  • Phone:+1 650-581-1415
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:8AM–6PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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