Horrible. horrible experience, will never visit store again. Don’t know what they are thinking, but service is not in their vocabulary. Second time I visit and both times sales person is arrogant, disrespectful and sarcastic. Have no idea how they are able to sell anything. Businessess like that do not deserve my business! No more chances.

If I could give them 0 stars for their absolutely terrible customer service I would. They never answer the phones and good luck finding out when your appliances get here. Been waiting a year and if by luck someone answers the phone, they know nothing about the order.

Great selection, great service, fast delivery... My go to store for appliances!!!

Very good and fast service, found my item without problems and picked up same day at warehouse

I had not been in this place for more than 15 yrs. and was unpleasantly surprised by seeing its become just a warehouse for household goods sold there, and therefore unattractive and with spaced out sitting space. This is more evident on account of the strict controls in place due to COVID-19.

One of the worst customer services I have received in a long time. The sales representative was not professional, making jokes of the appliance we were looking for, a little demeaning and unwelcoming. A good customer service training should come in handy. Also, bad organization and not the best prices. The best interaction was with the gate attendant. He was great!

Found what we were looking for. New location.

Great selection

Available merchandise even in COVID-19 pandemic

I found better prices than in department stores in a no nonsense warehouse setting. Worth checking out.

Excellent. I found everything. Lowest prices in appliances than the other stores.

Item not in stockAsked to return during the week about two hours drive.Would not discount $100 delivery charge for the inconvenience of return trip

Good pricing.

Not all appliances have the price tag. I was interested in wall ovens, saleslady told me she would send the quotation by text..??? Still waiting for it. I do not understand why the secrecy on prices... terrible service.

Good offers. Helpful employees

They have the best and new in ketchen applaince and sellers are very nice.

After the Hurricane, it has a strong fungus odor. But, on the positive side Luis Diaz was very helpful!

Sales personnel very courteous and very knowledgeable on appliances.

Great store to buy furniture and appliances for the home. The store carries a better name brand appliances than other chainstores.

Needs repairs yes they have plenty of stock poor layout low lighting cannot really apreciate the furniture nasty parking the dmployees are good and helpful

Best price, Better Service

The sales man did not want to negociate, I asked him and he tried to fool me, bad place to go

Ugly place! Also their products are over priced compared with other stores around the area.

Have to make appointment

Great Service

No one provided service

Better than Rooms to Go!

Dont believe the name. You still can get better prices, options and service in their competition.

They got anything your looking for in home appliances.

To much caro.

Good prices

To expensive

Good shoping

No merchandise

Excellent service

Very expensive

Destroyed by hurricane, skeleton store

Poor customer service

Not.so cheap

Excellent Service Little Variety Total Control Covid-19 Reasonable Prices The Seller Dedication Even To Sell The Sample Floor

Excellent service!

It is not what it was before, near Plaza las Americas. Friendly staff. Pricing for the elite. Exorbitant prices.

Excellent service! They helped me get the fridge I needed at a good price and with the delivery and installation, they will also take the old fridge. Exit! The most difficult thing was choosing they have a good variety of the best brands! Turn around!

Since December waiting for my fridge. They never respond. Bad experience overall.

Very good furniture store is in an excellent place Thank you very much for your kind attention. 🙏👼.Arelys Arelys Reyes Serrano.

Very good service

Excellent treatment

Excellent service!

Excellent experience. Good prices!!! And they had the enser in stock ... it solved my problem ...

They have good care and good articles of nice good electrical appliances and comfortable prices. In this pandemic they have an excellent protocol. I encourage you to visit its facilities

You want to support local business. Buy various items. One of them has manufacturing defects and I have been waiting 3 weeks for help. They dont even answer the phone. We notified as soon as the installer showed us the defect. I understand what I will have to do is call daco

A very good experience. They have all the covid-19 protocols. We got what we were looking for and fast and excellent service.

Excellent staff.

Within the pandemic we are experiencing, there was control of customers, they have to queue but they move forward, they could get the desired fridge and the seller was very friendly

Most expensive prices ever. I do not recommend it. It is for select clients. From the golden mile only.

Fast customer service, brand and quality equipment, immediate delivery of many equipment that are in stock

Excellent range of home equipment, enough inventory, and super affordable prices. In fact, we bought the washing machine we wanted for $ 150 less than elsewhere. Sellers tact, guidance and patience is exceptional. 100% recommended.

Excellent service and prices.

Good management of the protocols to prevent COVID-19.

The best of the best

Google says it is open, but no. The map threw me ...

Old building, looks like a flea. Unprofessional staff. Everything expensive, it is not worth calling or sending a message, in fact they do not answer what you need to know. They only make excuses. I do not recommend them.

Terrible in customer service. Refrigerator came with cosmetic damage and I have been calling for 3 weeks and they only tell me that they are working my case without giving options to solve the matter. 1st time I go and last!

Buy a GE fridge ... good service. Thank you Mr. Soto.

I went to this place with the hope of finding a gas stove (years ago I visited it and was happy with what I bought) ... to my surprise it was a humiliating experience. The saleswoman scoffed at how uninformed I was with the evolution of these items and even offered me a Xanax to control my amazement. What really amazed me was the unprofessional and tactlessness of this lady who was supposedly helping us. I think you should take some courses in customer service. I will never return and I will not recommend them either. The only one who knew how to do his job was the boy who controlled the line and entrance to the parking lot ...!

Good to sell and difficult to service. They delivered combo and did not connect the drain well. I also bought a microwave / oven and a fridge. I needed information but if it is not to buy there is no time.

Well

Most of the merchandise is available in the store. The prices are a bit above other stores. Since the service was good But having the merchandise in was available in the store it was worth paying a little more.

Unfriendly salespeople. They dont pay attention to customers. Limited variety of furnishings and furniture.

Very good service from Mr. Luis Diaz

Protocol to enter somewhat tedious. I can understand that we are under a pandemic but they must implement another system

I liked. They have a variety of household items at good prices. The employees very attentive.

Well

There is everything and very good quality.

I found what I most wanted .. Top-of-l line

Well I could get the air there, which in Barrios did not have.

Good inventory and excellent service by Mr. Luis Díaz (super friendly and patient

The prices of the goods are very high

Excellent service

They sell you the washer dryer combo but you have to buy the sleeves and the dryer tube separately. And even if you pay for them in the store, when they are going to install it they do not carry the dryer tube and improperly install the drain tube and do not carry the tube to extract the hot air from the dryer. After you pay to take it and install you have to go to the store again to find the tube but it does not have the other part that connects it on the wall to let the air out and they tell you that you have to buy it separately at a hardware store .

The vendor who served us provided excellent guidance on the available gas stoves, helping us make a better choice. Recommended.

Good attention. Waiting for the items 3 weeks since they are not available in Puerto Rico, 4 * for the wait. But they are very kind.

They offer discounts to AEELA employees

I waited half an hour in the car and was able to enter the store to make the purchase. Very organized.

Good pressures, super fast delivery of equipment financing without interest for 12 months

There is no type of customer service. None of their employees welcomed or at least asked how they could help us, they looked at us and continued talking to each other. We ended up in another furniture store buying the appliances.

Quality furniture

Excellent orientation and sample of practical alternatives on household goods.

Excellent customer support!

If I love good treatment and very good merchandise

Competitive prices on household appliances. Close to Plaza Las Américas and the Tres Monjitas sector, it is a place that refuses to die in the face of the number of stores that compete in the sector.

Super careless and very few alternatives in merchandise.

Good prices

For electrical appliances the best option. Excellent prices.

Very good. Great service.

Everything is very expensive

Friendly and very attentive.

I have always bought my furniture and furniture in that furniture store.

It is the best place for belongings. More economical than in other stores

Good service and staff attended