Worker with license plate 77857E2 seems extremely unprofessional. for someone who works with or owns an auto repair shop, their driving is appalling. disappointed but expected. I totally understand the other lower rated reviews.update: business manager sent some pretty rude messages on yelp...legit thought it was just an employee with the business vehicle behaving poorly but itseems like its a top down issue.

Driving in LA traffic comes with certain dangers, not the least of which is the likelihood that you will get rear-ended sooner rather than later. Unfortunately, this happened to me recently and I was fortunate enough to have Auto Car recommended to me. Because of a back-and-forth with insurances (the at-fault party had low limits), things did take a long time for approvals. However, Alicia at Auto Car responded to every question I had right away, and the mechanic Romeo even called me to update me. Their customer service is the best in the industry. They fixed my car up well, saved me money, and even painted my driver door handle that had a chip out of it for free! You can see from the photos that my car is back to new condition again. A big thank-you to Alicia, Romeo, and Rocky!

HORRIBLE SERVICE SND ATTITUDE AND INCOMPETENCE EVERYTIME AAA sends them…the last straw…a guy sent to jump my battery doesn’t have any juice in his jump box…and then proceeds to try and cover snd lie about it…ridiculous..I’ve requested AAA don’t send them anymore…worst ever!!!!

Tow Operator is a beast, brother of a US Marine. Thank you sir.

Tow operator handled the car carefully and expertly.

I called to come in for an inspection but could only do 8am or earlier due to work. Hector worked with me on this and came in earlier than usual so I could get my inspection done. He caught a code that indicated a bigger problem than had been let on by another company I had gone to prior. He walked me through each issue he found and showed me how he found it. Super appreciate the help!

Had their tow truck come out to my vehicle to change a tire, referred via AAA. Guy got there said my tire bolts were special and none standard. He stated he could not remove the tire. The bolts are standard and the tire has been changed many times before by AAA independent contractors. AVOID THIS BUSINESS. THEY DON’T KNOW WHAT THEIR DOING. Probably just wanted to tow the vehicle and charge more. The tow truck driver just drove off, totally unprofessional!

Danny (Echo) from Auto Car was very professional, did not take long to find my location, got the job done, was very reasonable, friendly and assuring . I would definitely use this service again and would recommend to everyone I know. I am glad AAA is affiliated with such good companies.I really hope that people like Danny would be recognized and rewarded for providing such excellent service.

The customer service is fantastic and the owner is fair with diagnostics and labor costs.

Thanks Frank for your great service.great attitude very prefecional very friendly. One of the best services.keep up Frank.

I was just assisted by Hector. He couldn’t have made my ride any more pleasant. Thanks Auto Car!

Frank Q was very polite very helpful. he put costumers at ease.

This company has the worst customer service EVER! Today I called AAA due to a dead battery. Auto Care was chosen as the vendor, the service man who came out was so rude that I refused his help and was willing to wait until AAA sent me another Service Man.I dont want to waste my time here explaining the rude actions of this services man. Id rather post a one star review and warn any readers of this comment to keep searching and dont waste your time with Auto Care.

Frank Quezada is the man!!! Arrived early and was very helpful and careful while transporting my car. Car trouble is stressful but workers like Frank put customers at ease. Thanks, Frank!

Best tow service in LA, Frank was extremely polite and VERY helpful! If you’re looking for a tow service call these guys and ask for Frank!

Frank was a lifesaver for us. I highly recommend him and his company for anyone who needs a quick tow

Hector was very friendly, handled the situation I was in professionally and got me out of a bind. Awesome guy in general

The driver they call Bravo is top notch. Kind, helpful and funny. Turned a headache of a day into a cool memorable experience

Nice and helpful people

I locked my keys In my work van. They sent a guy name Frank who was very friendly and did a fast job unlocking my car.

Very very untrustworthy company Do not use them they are crooked and do bad business and practice in a way that is not business like. I would not recommend them at all and surprised that they even have a contract with AAA. I would avoid them at all cost and call Jans towing or someone else cause they are a shady operation. I would give this place a 0 rating and not give them my business or recommend theyre service to anyone. Vic was very rude on the phone and for the owner of a company I would think he would have done a better job at wanting a customer and the business for future customers. Total total unprofessional business practices.

I now will only allow Auto Car to tow my vehicles. I own a classic Lincoln and needs a tow 3 times over the course of 6 weeks all in different cities and each time they showed up quickly. The first occurrence the first driver assessed my car and determined a special flat bed would be necessary to prevent possible damage due to special suspension on my particular vehicle. The 1st driver made the call and waited until the 2nd special truck arrived in minutes. No extra charge and I came away with the feeling they actually cared about my car. The next two occasions they showed up with the special truck well before the time AAA quoted. Each driver was nice, clean and very helpful. I have recommended many to them and will continue to use their services exclusively and tell everyone to use these guys.

Tow truck driver failed to stop at a stop sign and causing me to hit my brakes. I honked my horn and he flipped me off. Very dangerous and unprofessional. I captured the incident on my dash cam. What a piece of work since they say they contract with AAA.

Unable to resolve my car issue from their AAA battery change. Off to see my mechanic tomorrow!

Best place to tow your car.

Cool

I always come to clean MY car and never have problems