Imagine a company that is so bad, they had to change their name. Prices are truly excessive, customer service is nonexistent, no one knows what they are doing. The product is of really low quality, with screen freezes, dropped sound, a horrible interface, a custom service phone number that is 95 percent Artificial Intelligence, a technology that is still in its infancy, and does nothing but waste ones time and patience, and will hang up on you. Comcast AI actually uses sound effects of someone using a typewriter while it attempts to process your request. Id rather have rabbit ears on my TV.

Fine store. Nice personal. Good help with selecting IPhone and Android plus lots of accessories.Thanks. Was satisfied visiting your store.

Beautiful service it was by appointment every thing simple and I am a costume also and the people are more than nice I guess that IS where HOLLYWOOD live, they sell Hollywood you know every body love Hollywood. They are in the good mood all the time . You feel like youre in the movies.

The store has good interior design and facilities. Staff are friendly and helpful. When I walked in someone asked my name and then they called me according to the order. The waiting time was around 20 minutes each time I have been there (Ive been 2 times).There is a public parking just next to the store. The parking looked convenient and according to the signboard it is $2 per 15 minuets. However, you can park on the street and pay to meter device which is cheaper and finding available spot was easy in time of my visits (early afternoon).

Always understaffed, always busy. Computers are glitchy.

I was there to replace a faulty remote which was handled in a matter of seconds once I was checked in. While the person I dealt with was very polite, he also gave the impression of being very bored. It must have been a slow or boring day for him. Still, I got what I needed taken care of in an expeditious manner.

Picked up a flex box its great for peacock premium and thats about it. Excellent staff and customer service!

Quick and painless the clerk made everything so smooth. Customer service was great 👍🏾

Only thing that takes the fifth star away is they rely to much on the automatic system. Some issues the computer cant do and you need a live agent for example my iPhone was stolen and the computer is not equip to handle these situations. So instead of send me to a live agent the computer hangs up not cool.

Bryan, store manager was GREATin helping with our switching to Xfinity to include our Mobile phones.

Worst service and reliably imaginable. Embarrassing company. Avoid at all costs, although options in the bay area are limited.

Staff very helpful answering questions regarding xfinity-streaming and hotspots.

The best Xfinity store in San Francisco, friendly service much better then other Xfinity store.

Great communication skills! Super customer service representation! Awesome people whom are willing to help you with anything.

I was in the process of purchasing an internet service online with Xfinity, but decided at the last minute not to go ahead with the purchase. I had not hit the confirm button at that point, but had already put in my credit card information. *Despite the fact that I never actually purchased service with Xfinity, they still put a $25.00 hold on my bank account*. Four frustrating calls with Xfinity customer service later, I have been told that I will need to wait two to four WEEKS for the hold to be removed. Completely ridiculous, and a 100% shady practice for Xfinity to charge customers *even if they dont end up purchasing service*.

Its a 50/50 shot of getting a helpful employee. They are just rude

I got through very quickly.

Great service, the employees here are very nice and polite n it to mention knowledgeable... Visit this store when its anything Comcast

Got my questions answered regarding xfinity streaming. Surprisingly no waiting line on Wednesday 1pm.

Verry good service

Even though I dont like this service provider and they charged me for a year for a box we werent using, never telling us to return it. The store had plenty of workers eager to help. Friendly, helpful staff!! They are set for covid with appt. Times or walk in safely measures on place.

Excellent customer service

Not helpful at all. I called to cancel my contract because it’s not an option online. I waited on hold for over 2 hours. The website recommended visiting the store due to high call volume. I visited the store, waited in line for 25+ minutes. They claimed to only be doing essential services but refused to help me cancel my contract. If that’s not an essential service, what is?

Exquisite Thai food

Long wait in rain.. got new remote. It is what it is.

I wish there was a negative star rating because. I just went through 39 days of incompetent service, and the ultimate price gouging tactics at the SF Geary Store proves that switching to AT&T would not only be the sensible choice, but the best as well.

Full store service for all your needs.

Aware that Comcast does not have a great track record in the customer service department, but was pleasantly surprised to have a great experience here!Helped me right away, we’re very knowledgeable, and got outta there in less than 10 minutes. 👌👌

Customer service nightmare.

To long of a wait in line they need to be faster. If you know your job be fast and productive. Ppl are waiting in the sun

Worst customer service I have Ever experienced! do. Not buy their”services’ i spent 17 hours trying to reach their so called support! mm

Xfinity is ripping me off. They are imposing data caps for internet service.I called and spoke with a rep who switched my plan to one with unlimited data. The next month I get an email saying Im near the data cap. I call again and the new rep says I have to rent their hardware to receive unlimited data.They know they have a monopoly and are screwing everybody over because we have no choice. If my kid didnt need internet for school, I would gladly cut off service.

Great staff, exellent service.

Long wait in line. A lot of staff sitting around while people wait.

Has anyone else been hacked? Or had their account taken over? 1

The employees here are completely jerks. Rude disrespectful. Dont ever use comcast and denenitly not this location

Wait times longer then the DMV. Elderly folks standing outside in the sun. Had to wait 10 minutes to return an item that took no additional work than handing to the rep. Inefficient

Pandemic friendly, people friendly! Fast service while practicing health safety protocols.

Good experience

Pretty quick service given the pandemic and it being Saturday morning.

Like tech support thats easy to reach? Like tech support that not only takes your calls but also returns your calls? Like tech support thats patient and customer-friendly? Oh, and like your pages to load-up fast?Then get Xfinity Store by Comcast. Just a cool company.

Came by to switch out a modem and was told they don’t have any in stock. I called prior and was not told so.I gave them the TV box (not the modem box) which they replaced without letting me know that it was the wrong box.

Awful supplier! we suffer with the Internet. They promised 200 megabits for $ 80. Every day the Internet hangs, everything is terribly loaded. Today on a call I found out that I pay 80 $ for a speed of 25 megabits !!!! You che in general there were insolent ?????

Gave me my own choice of passwords over the phone quickly .

Lee was an amazing representative during a visit I had at the store. He was very friendly, easy going, and a product expert while helping me transfer and upgrade our house account. Even went above and beyond to try and fix our modem. Thanks Lee

Worst support center in the world. They spin you in circles so you can fix your problem. Use any service other than xfinity. They have the worst reviews of any cable service for a reason.

Wouldn’t let me drop off my equipment, said I needed an appointment or I could wait 45 minutes. Really frustrating. Recommended I go to a UPS instead to drop it off. So glad that I cancelled Comcast and get to move on. First need to get rid of this tv box that they made me receive even though I didn’t want it or opened it.

Worst place ever

Its Comcast so thats an automatic one star. Seriously though, this physical manifestation of the most despised company in America does what its supposed to do, kind of. I went in here after moving to transfer services to another address and ended up opening a new account because after assuring me of the transfer, the woman behind the desk just opened up a new account. She did try to get me a better deal but I guess she had hooked up too many other costumers.

Store was nice... And comfortable... I was greeted upon entering the store and it was a quick and effortless expierence.

Greeted immediately by gentleman made me feel instantly at ease. Added an extra $60 per month of over 100 additional channels, double internet speed, DVR and phone land line. Felt shaky about new expense but person who finally helped me trade in my old box for new one patiently answered all of my questions, and there were a lot. As an aside, there were bus stops on both sides of the store at Geary and Divisidero so had fun figuring out where Uber could pick me up but all good at the end.

Great day

Great! Clean store and very helpful staff. Was in and out very quick.

Every time I’ve been here I’ve walked in and been helped immediately- the most recent experience (transferring my internet account over to a roommate) was a dream - 5 minutes max from beginning to end. I’d recommend booking an appointment online through the website to make sure a team member will be available.

Xfinity Store by Comcast has to be one of the best ISPs in the United States. Incredible speeds, awesome customer service, no contracts, and fair pricing.The technician who installed our internet was wonderful. It only took him about 20 minutes to get everything hooked up.Would absolutely recommend.

Love coming here. The employees are superb and coming in person lengthens my life expectancy because I dont have to deal with CS on the phone. Super quick, in and out in 10 minutes.

Clean, attractive space. Intelligent, courteous staff. Not usually crowded. Lots of street parking. Vast improvement over long waits at Potrero Center store and the spooky corrider that links to the dark and deserted garage.

Helpful staff

I like stopping in here to find out if there are any new deals Im missing out on. Also, I was able to get a new remote just by asking. Im hoping the new plan I am on really saves as much money as they claim.

Neil Sigua was fantastic! He called ahead of time and arrived early. It took him ~10 minutes for the installation and left us with 120 mbps internet. Thanks again Neil!

A had a mixed experience there. The people who greeted me were nice and friendly. I went in for a quick box pick up. They assigned me to an agent who lacked basic customer service skills. She was yawning, looked bored ...and was not well trained. After sitting with her for two hours(no exaggeration), I went home without the box and the changes that she made to my account had increased my bill by over $100. Everything she did was wrong! Because I felt uncomfortable with what she did, I called the service line to get clarity and they corrected her mistakes.

Super easy to set up. Install took 15 mins and most of that was me asking Mike questions. He was friendly and professional. Liked how he took his shoes off without us having to ask.

Horrible service.

Make an appointment when you come here bc if you don’t those that do will jump you in line to be seen when picking up or dropping off equipment.

Nice store.. But... some of the staff arent too personable..... better interpersonal communication skills !

Fast in and out

The speeds are impressive, but we are experiencing service disruptions with increasing frequency. They have not communicated with our HOA regarding the reasons for this decline or what they are doing to address it. Until they sort these issues out, I would avoid Xfinity Store by Comcast.

Terribly slow and for no good reason

I went in two months ago to give comcast my credit card and I have a 621.00 charge on my credit card. I had to call my bank to get it as a fraud charge. Im almost certain the woman who helped me stole my credit card number. If the manager chooses to contact me so I can tell her which woman it was, I would be happy. Comcast is a horrible company.

If they offer a rebate get it in writing. I got ripped off by them! They claimed my new phone had no promotion. The own forum website shows multiple posts about the same issue.

Thanks for the help.

Front desk guy was so rude and arrogant. At least he should learn some respect and how to greet people.

The store is big and organized. The service was fast and the customer service representative was really helpful and nice.

I really never liked going into the Comcast store your wait time was very predictable you knew going in youd be waiting for a long period of time. They have put in some technology to help streamline the customer service process becoming a little more customer-friendly thus the three stars

Lord have mercy how on earth does one schedule an appointment with Comcast? Yes I know, a very Very VERY simple question, with a simple solution, right? Well, I called, no option to schedule an appointment to physically go to a store, and I know that that option exists. I downloaded the app, the My Acct app, and navigated through the app to a make an appt resulted in no success. Even the help option in the app resulted in no search, “schedule an appointment” apparently isn’t a common question, since it resulted in nothing. No local branch number, so what now?! I just want to schedule an appt to go to one of their stores to simply exchange a cable box that doesn’t work.

My favorite place to get cable going in your house Xfinity comcast you got to get it

Nice people, we already have Xfinity cable and WiFi. Good that they are close by if we ever need anything.

Their customer service is good. Got what I needed and out the door quickly

I came in to exchange a non working cable box for a new one. Jose Quezada greeted me courteously, uploaded my info and with minimal dialogue handed me a new box. I couldn’t believe it. I wanted to tell him about my problems and realized it was irrelevant. I was out the door in minutes. Thanks Jose!

I went from Comcast Hell to Comcast Heaven in 24 hours. Our main TV (Tivo with Comcast cable card) lost several channels we previously had and in trouble shooting that problem discovered the guest BR TV had no signal and that the master cable box downstairs had been unplugged and not reinstalled. Called the 800 number and after several cycles of their voice mail tree finally got a technician who was absolutely terrible, wouldnt answer questions, didnt let me know what his thinking was, long pauses and waits, then after 45 minutes suggested I exchange the master box (which is what I had suggested at the beginning of the session since it appeared that manual resets and his attempts at sending a reset signal were unsuccessful). So I go to the Geary Blvd Xfinity store, was told there would be a 30 minute wait but was seen sooner. Ferdinand Sugiharto listened carefully to my issues, quickly confirmed that my plan SHOULD have included the missing channels (I was concerned because an earlier call to the billing department for a rise of $30 in my bill resulted in getting a new promotion and I was afraid they had inadvertently canceled some channels), and proposed solving the problem by giving me three master/slave units instead of my previous master/slave, Comcast slave and Tivo slave units. This way each TV functioned independently from each other and a single master/slave unit malfunctioning wouldnt affect all the TVs in the house. He also told me that my plan included a Comcast DVR (which I did not know) so I can now cancel my Tivo subscription. He grasped the problem very quickly, came up with a superb solution, gave me the added benefit of no longer needing a Tivo unit and its associated subscription cost, all done efficiently and professionally. The store itself is clean, has many staff, seems organized. Only downside is no parking other than street parking, unlike the Honey Baked Ham store that use to be in this space. So happy I dont have to go to Potrero or the Westlake store (now moved to Serramonte).

No doubt you get the help you are looking for. I had a great experience.

We received wonderful customer service and appreciated the time that was spent with us ensuring our home set up and overall Xfinity experience was 5 stars!

Nice friendly services, decent prices (from $10 to $40) for internet pack monthly, good equipment, supplies.

Workers in Xfinity were super helpful! It was my first time visiting and I was able to get first time promotion that I can afford.

Theyre trying so much to be better ...still a painful customer experience though ...

Excellent service and took care of my issue rapidly and professionally.

Have visited twice with problems and each time everything was resolved quickly and courteously unlike other locations.

Signed up for 30mbps, and actual speed of connection is 5mbps.....bad service!

Returned my modem and closed my account on a Saturday at 5pm. Took less than five minutes. Way simpler, quicker and more pleasant than I ever expected.

I went there to pick up s gateway they gave a modem. There was no splitter in the package.I signed up for a gateway! Why?They wasted 3 days of my time and there’s!I am very dissatisfied and I want the technician who is coming tomorrow between 3-5 pm to bring a gateway for me.

I have had the worst comcast experiences (which is really saying something) at this location. First, my roommate and I went to transfer the account as she was moving out. They said that this was completed, but a month later she received our bill even though she lived in EUROPE making it a nightmare to get it paid. They clearly didnt do it right the first time.Then I went back to the location to get everything resolved. An employee named Lee said he fixed it, that my internet would be turned off, but to call to get my new account turned on. After a week, our internet had never shut off so I went back to Comcast. I spoke to a different employee who said that we needed to create a new account, and made another account.I just went to pay my monthly bill and found that I now have TWO bills for the same address, and have to reach out to Comcast again to fix it. I dont usually go on rants about negative experiences, but this is truly awful. Seriously, the phone/chat option is better than going to this location.

This is the worst experience ever. Came in, they asked me to take a seat, that someone would take care of me in 15 minutes. Got to the store at 10 am. After waiting well over an hour, no one ever took care of me. The excuse was that they are new in the cell industry and that this is what happens when they only have new people working (Adrian ... guy with a pony tail / that also asked for 15 mins)A person that seems to be a manager, she was on the cell phone the whole time while I asked her a simple question about when I was next. Didnt even look at me.Its craaaaazy. Just wanted to activate a phone. And it turned into something like a DMV visit. Do not come here

While I did have an appt and it took them a while to get to me (about 15 min after my scheduled appt time) the manager came to assist me with questions before I was helped and once I was helped by the staff they answered all of my questions with ease. I certainly feel this location should be the standard for other Comcast locations.

Go here! DO NOT try to do anything by phone or Web. That is a ticket to insanity. Beyond exereble call centers.

Very positive experience will be back to get my new xfinity mobile phone

Fast and friendly staffs. Nothing to complain about.

It was actually fast Af...they were nice, Better than expected

Easy access, helpful staff, no complaints. Xfinity always charges too much for their products

Attentive and took care of my needs.

Friendly and good service