I dont have experience with the sales side but the service side is amazing, highly recommended for your Audi!

Awesome experience thank you Royal motors. Jesus was great!

I have been keeping to Royal Motors for years, great staff never failed to meet my expectations, on this visit Klever kept in informed throughout the day via texts which made it super easy.

Got a low oil and a tire light all of a sudden when I was in SF last weekend. A bit nervous as I need to drive all the way back to Reno. Didn’t know what to expect at this service center as it’s my first time here - but, what a pleasant surprise & great service I received!! Got both issues resolved within 20 minutes & free of charge! The reps were so friendly and helpful even though they seemed to be quite swamped. 5 out of 5 rating for sure - a big thank-you from a loyal customer! 👍🏼

Didn’t expect this lame experience from Audi at all. We are shocked at good reviews on google maps. We should have waited a little more and gone for BMW or another dealer. We are lied not once but multiple times about APR before signing the papers and delivered scratched “new” car with faulty tail light. They are incompetent to fix problems and get things right. We dropped off for scratch fixes and got more scratches, somehow. Tail light issue is still going on. They were suppose to pick up the car from our home today but now they are making excuses. What a headache for the last few weeks with a supposedly new luxury car!! We are never gonna buy another Audi again!

I purchased a car yesterday and I had theee best experience. I want to express my sincere gratitude to Lorenzo and Zach for all their help, and for making the process quick and painless. And thanks for being thorough, kind, and professional. Thanks again, guys!

Had a great experience buying a certified used Q5 from David. We bought the car a little bit less than a year ago and noticed a small gap in the bumper which we didnt notice before and we were sure that this was there when we bought it since we did not have any accident or exterior damage on the car. David was kind enough to fix the issue for us. Much appreciated for caring about customer happiness even after purchase. I would recommend him for my friends and future purchases as well!

Amazing service. Jey and Steven helped me out and I will definitely be coming back.Lowered one star for delay in communication.

I found myself a new service advisor that I can trust Jesus you rock!

Detailed colored invoice showing transparency of items needing to be fixed as well as detailed walk through video explaining in detail. Ask for Chris, he is the best!

Had an incredible experience buying my SQ5 through Christian and Yakov. All of my needs where met, well explained, and I left with a great deal, exactly what I wanted with no pressure to get anything I did not. Will definitely be telling my friends to shop here. These two deserve a raise!

Excellent service by my rep Klever.

Great service experience by Klever and crew.

Jesus got me in and out, pleasant experience!

Jesus provided excellent customer service!

Very happy with the service thanks to Jesus!

All great with my service experience, Klever was very professional.

I love getting my Audi service here, 100X better than any other bay area dealer. My rep Clever is always very attentive on all my service questions.

Im not out to harm or embarrass the sales person so I will not mention their name. A piece of advice would be if youre confident over the phone that I can get a better deal here than I would at Oakland Audi then dont waste my time walking that back as soon as I cross over and arrive to your store. Just be honest on the call. The sales person was really rude when I mentioned that I wanted to base my lease on the car price minus residual value. The deal he had on the car price was +$3,000 more than the sticker price at Oakland...thus making the Oakland Audis version of a deal much more sweeter. When crunching some numbers he flipped his computer monitor away from me and at that point i realized he was getting frustrated with me. He kept being rude towards me and my partner and even wanted to wager $500 that I could not find a better deal. I thought that this behavior was unprofessional. I am an existing Audi customer and I have never seen this kind of behavior in any other locations. Ill be waiting for that $500 in the mail, by the way.

All went well, my service rep Klever kept me well informed.

Always world class service provided by Klever :-)

Got a tire light on my Audi, stopped by the service center and quickly greeted by Klever. He checked my tires, was in and out quickly. Great customer service.

Perfect as usual, thanks Klever

My service manager Klever is awesome, always great pleasure bringing in my vehicle.

I recently got a warning light that my remote key battery was low, I have no idea on how to remove it and replace, so I went in to the service center. Not only did Klever showed me how to do it but also replaced it at no charge. Awesome!

Our experience purchasing cars from Audi of San Francisco couldnt have been better. We bought our first S3 ever since then we have bought 4 different cars. You might ask why? Because our salesperson Steven is amazing and knowledgeable about cars and sales director David he is extremely nice and will take that extra step to make sure customer is happy…. we can confidently say we will be returning to David for future car purchases and highly recommend him and his team to anyone in the market for a new vehicle. Thank you guys again. 😊

I had a pleasant and hassle-free experience at Audi of SF— from making the initial phone call to set up an appointment to view the CPO A5 I had seen listed on the website and the time I finished signing the paperwork to purchase the car. Mohamad was very quick to respond to all of my messages and made me a very satisfied first-time Audi owner. He was straightforward about addressing all of the scratches and flaws when showing us the vehicle and took care of the curb rashes on the front wheels. I was very impressed with the work done on the wheels and couldn’t even tell that they were damaged before! Would definitely return for future maintenance work and for future auto purchases.

Audi dealership and Lorenzo provided a fantastic car buying experience. Hassle-free, no attempts to sneak in fees and other tricks you may had experienced elsewhere. Fair price and fast document processing. Lorenzo had our best interest and best intentions, glad to have him! Thank you.

My service manager Kleaver handled all the details perfectly and all went very well. Being elderly and during the COVID pandemic, I was grateful for the pick up and delivery concierge service offered. That too went very well.

Always hassle free getting my car serviced, my rep Klever is on point all the time.

Service always on time, on schedule and listens to my service needs, I had worked with all in the past but last time I was helped by Klever. Kudos

The sales person was not that nice and was getting impatient when we were filling out the paper work. We felt rushed. While we were filling out the paper work we kindly asked the sales person if they could pump gas because the gas light was already on, he said yes. After the sales person came back from the gas station and we finalized everything. We got the keys and as we left the lot, we noticed the gas tank was only filled up less than half way like are you serious? We purchased a car and you couldnt give us a full tank of gas?

Strongly recommend to choose Steven Sciarretta if you’re looking for a sales advisor. He is not only professional but also passionate about finding the car you want and also fits your budget. Super patient and friendly!

I was very impressed on the overall drop off and pick up during covid measures. My service assistant Klever provide the best contact-less experience possible.

Always great pleasure to work with Klever, always rolls out the red carpet.

Good service, Klever kept me informed of all my vehicle needs.

Love my Audi and always get the royal treatment when servicing my baby, Thank you Klever for keeping it in tip top shape.

Just had 30K service on my wonderful Audi S5. The attention to detail, timely and informative service by my service rep, was excellent. I highly recommend Royal Automotive for their outstanding new car sales and follow on service.

This is my fifth Audi and Royal is my place to go, Thank you Klever

Steven Sciarretta is the best. He is easy to work with, took us for a test drive and the service was excellent - highly recommend this dealership

You were much help during my service visit Klever. Until next service....

Got a warning light on my Audi and I was close by so decide to go in. Klever quickly greeted me and revolved my issue in less than 10 minutes. Great experience.

The sales person that assisted me really didnt sell the car I asked questions and he answered and im not sure if it was my age or skin tone but i could swear I saw someone test drive a car themselves probably covid safety reasons but for my test drive he came along just sitting still not saying anything to convince me to buy the car the only thing he said when i asked for comparison w/ A6, A5 and a Volvo S60 Polestar Performance he would say yeah but there not like the A7, my guy the car is not wowing me you need to start saying facts like it has x HP, it goes 0-60 in x Seconds, its faster than, it handles great under x conditions.... Keep in mind this would be audi #7 for me so i know all about it already but i came there to be convinced that the A7 was the better car to own i didnt leave convinced.

I came to get help install my roof racks but Klever found out they were the wrong ones but he walked me over to the parts department and quickly installed a new set for me. Great service....

Terrible service. Unable to fix a simple sensor. Incompetent, expensive and slow.

Klever always handles my service needs, A+ experience

Highly recommend working with Abdul here at Audi SF. He was so patient with me and the million questions I asked and really worked with me to help get my dream car (An SQ5). He went above and beyond to assure that the car was everything I wanted and had all the features I wanted. Honestly a great car buying experience and I couldnt be more thrilled with my new car!

Painless, updated via text, on time.. could not have asked for more. Thanks to my rep Klever.

Buying a car can be a daunting, excruciating, frustrating, and at times...a stressful experience. Ours, thankfully...was not. My husband and I spent the past 6 months searching for our next car. We test drove about 8 different cars, exchanged business cards with annoying salesmen, and had many conversations about what we were really looking for.In the end we went with the 2019 Audi A4. Price was right, amenities were top notch, technology was up-to-date and the final kicker...our purchasing experience was AMAZING! It can be stressful when you think about haggling back and forth with a salesperson who then goes to his finance guy and you do this back and forth a few times till you reach a final price. (normally)We worked with Christian and David at Audi San Francisco and left happy customers. More than that...it felt like we left with new FRIENDS! ha! They knew our concerns and what we were willing to compromise on. They got creative in how we both could reach a mutual agreement where both parties felt fair was fair. These guys were AWESOME! They were extremely professional and dedicated to our needs. We NEVER felt pressure or any negativity from either of them. There was definitely a sense of trust that you dont usually get when you work with car salesmen.We cant recommend Audi San Francisco more. (I would give them 10 stars if I could!) Other dealerships we went to were either too pushy or completely oblivious to our existence. David and Christian answered every single question that we fired at them with professionalism and complete competency. They really know their S$%@ !!! (seriously)So if youre looking for a new car or better yet....for amazing service and a fair deal...RUN, dont walk to Audi SF. :) (you might just leave with new friends)

Appreciate getting my vehicle serviced at my request time, will come back to see Klever again.

Got my oil topped off and tire checks, thanks Klever

Fantastic !!! Thank you Klever

Mr Jurado was excellent, kept me informed via texting.

Thank you, Jesus Cordero, for all of your knowledge and excellent customer service! You are indeed a thoughtful and respectful person with customers.Thanks for all that you do!Best,Timothy Evans

Effortless bringing in my Audi for service, thank you Klever

Friendly, knowledgeable (and not pushy!!!) staff. Sergey was so much fun, it felt like buying from a friend. Would definitely recommend.

Such a wonderful experience at Audi San Francisco! First time buying a car and am so happy with my decision to go here. David was great to work with, the whole process was made painless and communication with the dealership was efficient, honest and professional. Thank you for everything!

Overall awesome service center, got in n out same day as request, my rep Jurado was amazing.

This was my first experience with Audi and it was very good. I would bring my car back for all future service & repairs.

Avoid Lorenzo at all costs. Very rude and arrogant. He was using hunger marketing to push us to decide on the car, in the meantime, giving us a “don’t care” attitude, as if he doesn’t lack customers. When we asked about how the driving is like, he replied with “let’s just say it drives well”...?

Outstanding service experience, thank you Klever

Unless you want to be ripped off and lied to,DO NOT PURCHASE YOUR VEHICLE HERE.I got promised the world with this dealerships amazing warranty only to find out that it doesnt cover what they promised.BIG THUMBS DOWN TO THE DEALERSHIP,👎, THE FINANCING MANNAGER AND A BIG THUMBS DOWN TO MUHHAMAD THE SALES MAN.👎

Great service experience, would recommend my rep Klever for all your Audi needs.

I always come to Audi SF to all my car buying and auto service needs. On this visit I was helped by Klever. He kept me updated through out the day and had my vehicle ready upon my arrival.

Klever was excellent during my service visit, highly recommend this service center.

Bought roof racks at the parts department and service personnel Klever quickly installed them, Thanks!!!

This review is long over due. First off, the facility is beautiful. It doesn’t look like your typical mechanics greasy shop. Can’t believe how clean the floors are! They have a comfy waiting room with a flat screen and free coffee and if you don’t want to wait they will cover your Uber charges. The staff are always friendly and efficient and don’t try and take advantage of you. Last time I was in, I worked with Adam for the first time and he was all around excellent!

Fantastic service by my rep Clever.

Simply the best dealership experience I’ve ever had every time I am there everyone is so nice. Adam was a joy to work with as are the rest of the team. And I love that they pay for my ubers

Had my vehicle serviced, Klever was a pleasure to work with.

Thank you Klever for installing my roof racks.

Efficient and smooth service experience, thank you Mr Jurado

Five star service as always. Adam is great

Audi San Francisco is outstanding! Ive driven luxury cars my whole life, but the service I receive with Frank is truly exceptional. He is extremely knowledgeable and always takes good care of me.I am a complete novice when it comes to cars and Frank always takes the time to explain things to me in a kind and clear manner. He is also always fair.I would highly recommend Frank and Audi San Francisco. Thanks for always sending me away happy, Frank!

Jesus was awesome 5 star customer service!

My Audi service Rep Jurado was top notch, ;-)

Great service ! Great deals ! Great cars !

I usually call for an appointments for my car service at the Audi Service Center at 1525 Howard Street but today I just did a walk-in. Chris Sung was able to schedule me that day even though they were fully booked already. I told him about getting my tires rotated and other issues my car was having and he said it was not covered in the service plan I bought from them when I got the car. But he was able to wave the fees. I highly recommend getting services from the Audi dealership in SF since they always provide good quality customer service and make sure your car is up and running in no time.

Highly recommend Audi SF, what a great sales team make it feel like homeWe leased our first Audi from them and will always come back hereMany thanks to the sales team Mohamed, Robert, Jason and David, they do what they say straight forward no games enjoyed doing business with them, you go home happy and feel good about your purchase.Don’t shop around just get there if you plan to buy or lease an Audi they are the bestHighly recommend will go back again and again

The team at Audi of San Francisco is truly spectacular. I purchased my 2016 Q3 at a different dealership on the Peninsula, and although I couldnt be happier with my car, I wish I had given Audi SF the business.I needed to bring my car in for a software update and 5K checkup and was able to get an appointment two days later at a convenient time for my schedule. Chris from the service team was so friendly and got me in and out so quickly!! Chris pointed out that the service was included, so no charge to me. I really appreciated this! Bonus as I was not expecting it to be free, and my past experience with car service has been wait till the end and hope I dont faint when I get the bill.Chris and the team were understaffed the day before Thanksgiving but you wouldnt know it. They took such excellent care of me and every other customer I saw there. I even had to ask them to grab the registration from my car while it was on the blocks, and they did no problem and without question!Truly five-stars. I continue to be so inmpressed by Audi and this team in particular!!

Service rep Klever saved our vacation! While visiting my son our window was broken into, luckily we were near the Audi service center got our window replaced same day and record time.. AMAZING!!!

Klever truly goes above and beyond. From the care of my vehicle as well as my families vehicles. I feel he is apart of my family. Thank you for the help with my fathers A3.

Ive been coming to Royal Motors for over 10+ years. I was thinking of getting a new car recently and didnt consider anything else but one of the brands they carry. Royal Motors make servicing my car convenient and easy. They always do an awesome job. Mike, Chris, and Johnny from the Service Department are great, reliable, and always willing to go the extra mile to help!

Stopped by on Saturday because my add oil light was on and I couldnt find anywhere that sold the correct oil for my Audi A4. Adam Myers met me at my car and told me to hang out for a second and grab a coffee. In five minutes he topped off my oil, washer fluid and checked my tire pressure for me. He even offered to take care of a recall for me that I wasnt aware of but I didnt have time. I was in and out in less than ten minutes. Awesome service!

My dad and I had recently acquired a 2003 Audi TT in San Fransisco. The car was then destined to drive back to our hometown, Philadelphia Pennsylvania, with us. When we got the car, there were a few little quirks as there are with any used or older car, so we needed to have a few things clarified and checked out. First, while driving we kept hearing a beeping noise at certain speeds but couldnt get to the glove box to check the manual because the latch was broken. We also needed to get to the radio code to set it and get it out of safe mode. Having no idea really where to start we arrived at the dealership with all these questions. Chris Sung came out and not only opened the glove box, but showed us how to do it ourselves. From there he found the manual and the radio code and programmed it right in! This would have cost us $99 but he did it for free right there on the spot! Chris then looked at our dash and display and shows us how to get that beeping to stop by resetting a speed indicator. He was very helpful and more than willing to talk to us and give us his time. I would highly recommend him and this Audi center to anyone! As I said we are from way out of state and it was such a pleasure to talk to him and have our minds put at ease.

Superb experience at Royal Audi Service today! I had been looking for an urgent service appointment as the check engine light came on and the engine was acting up (and need the car for an upcoming road trip), but everywhere was booked weeks out. I decided to drop in without an appointment and Chris was able to squeeze me in and turn the car around in less than 24 hours! Extremely pleased with the service and flexibility. Highly recommend.

Very professional service. Well oiled team of sales and finance to get a deal done quickly. Great selection of vehicles and top notch service.Best Audi dealer in the Bay Area - bar none!

Royal Automotive has always been very good to my (now older) Audi A4. When I recently I had to get a new programmable key, I called around and not only were they the best price, but my rep Chris there was super knowledgeable, friendly and helped me with some other small things with the car that had been on my mind. Chris and Royal Motors are awesome and theyre my first choice for all my Audi needs!

Brought car in for service and mentioned that I was planning on putting crossbars and ski rack on for upcoming ski trip. By the time I picked up the car, Chris had gone out of his way to install everything. Truly appreciate him going out of his way to help me out, on a very busy day for him and his team. Great service.

Service top-notch

I came in on standby to have my tires changed before a big trip. The wait time was 3 weeks but Chris was able to get my car ready in a day and a half so that I could make my trip! Chris was very accommodating and provided great customer service.

Hector went out of the way to make sure I had a great experience at Royal Motors. He has what I call GPS (Great People Skills). I left with the right part at an exceptional price.Royal Motors........these guys are awesome!!!!!

This was my first online car buying experience (+ it was across the country) and it was great! The dealership and the sales person (Morgan Mason) stayed on top of things throughout the process of the sale. The car was everything that the description and pictures said it was on the Autotrader listing. Overall I was very pleased in my dealings with Audi San Francisco and the entire Royal Auto Group. I would defiantly recommend them to anyone looking for a great CPO Audi. Thank you Morgan and thank you Audi San Fransisco for a great car buying experience.

Clever helped me with installing my new license plate today 4/22. He was quick, polite, professional and was able to answer all my questions. Two thumbs up! 👍🏽👍🏽 Thank you! Keep up the excellent service quality!!

I worked with Morgan -Wanted a nice car since i could say the word car. Loving my Audi Q3. Morgan and the people atthis location really helped get me into this vehicle at a price I could afford. I was thoroughly looked after and any questions or concerns I had were immediately addressed. Great experience overall, cant complain.I would recommend to go to this dealership in the city - they will take care of you - lets take over the world with lots and lots of Audis! heeheeNicole.

Working with Royal Automotive was my first car leasing experience and it definitely exceeded my expectations. The associates at Royal Automotive are helpful and are not at all pushy. They were open to negotiations and gave me a great deal on a 2017 Q3! Looking forward to my beautiful new car and am grateful for the staff at Royal Automotive!

Adam and the rest of the team at SF Audi work well together to help create the finest service experience I’ve ever had the pleasure of dealing with. They’ve made me a lifelong customer.

Chris at the Royal Automotive Service Center was super helpful explaining the different aspects and costs to each part of my cars 45k maintenance/tire swap, and didnt try to sqeeze anything extra out of my service visit.Getting in and out was prompt (5-10 minute max) and zero fuss. I feel confident that my car is in good hands, and Chris has kept me informed personally by phone every step of the way. A+

I have been a customer of Royal Motors for over 5 years - they have consistently come through for me. Just today, Chris Sung came through for me last minute and helped me bump my service appt up by a day. He is always amazing -as is the whole staff.

Excellent service from top to bottom. Adam took great care of me and my car. I just wish they had a car wash!!! Too bad its impossible to build anything like that in this town!