I made the mistake of buying an internet special (cheap) battery for my MacBookPro and started noticing problems within a few weeks to a month. I took the MacBook into Crywolf and they carefully diagnosed it, ran tests, sold me decent battery, and it is still running, 2 years later, with no problems.

I have been going to Crywolf for years and the service has always been impeccabile and outstanding! congratulations to technician Gale A.And to all the other guys that work there! They are all super professional!I was about to $1,400.00 to Apple to fix my MacBook Pro, instead I paid $175.00 to Crywolf :))

Everyone at Crywolf is incredibly welcoming, helpful, and kind! Highly recommend them. I have an old Macbook and when I got in touch with Apple support they immediately quoted me over $800 for the repair. I took it to Crywolf and they fixed it up for a fraction of that. My computer hasnt run this well in years. Bonus points for their thorough COVID precautions.

My spacebar on my Mac was broken. Apple was going to take weeks to get into and I had so much homework to finish. Took it into Crywolf and they were AMAZING. They sanitized everything after each customer they helped. They were friendly and honest. They found out my Mac was still under warranty and fixed it for free. It only took a couple days and I had my Mac back in mint condition. The owner fix it herself and called me when it was ready. They also updated my software and cleaned my computer. So happy I came here.

I was sent to Crywolf by Apple. It was amazing From the moment I called and spoke to Lauren until my repair was complete. Nancy did my repair and kept in touch with me as she progressed. Cost was not terrible. They have my trust and I’ll Be going back for my Apple repair needs!

Cry Wolf Computer Service and Sales is the go to place for full line Macintosh sales and service. The crew is always helpful, is working very hard to fill the gap left by the closed Apple Stores in San Diego County. Very clear estimates and superb communications regarding your machine and questions. I bought my new iMac from Cry Wolf because I like having professionals set up, install and check out big investments. As I write this, I do not know whether or not they service other systems, too. I highly recommend them without reservation.

Called Apple for quote on a screen replacement they said it would be $500 and I could take it to cry wolf their authorized service center and that would be the price. I went there and the said the price would be $840 more than $300 difference. Will never take anything to these freaks. Local computer repair is $800

My iMac needed some warranty repair and Crywolf proved to be a capable partner to help solve my issues. When the original part from Apple was defective, they went out of their way to make the second repair easy and pain free. I will definitely be using them for all of my Apple service needs!

I recently brought my Macbook Pro into Crywolf for a keyboard repair, and they went above and beyond every expectation. They were able to fix my computer within a few days, and Greg followed up to let me know about a screen issue that was covered under AppleCare (Something that probably wouldve caused more issues/cost down the line!) Incredibly responsive, professional, and I couldnt be happier with the repair. Computer is running like new!

As an owner of an older MAC laptop I had a great experience with the computer experts at Crywolf. They were very friendly and most of all very knowledgeable, made great suggestions for avoiding future problems. I was very satisfied with the service and especially the fact that they were able to salvage the computer to the point it is working as if it were brand new and not nearly twelve years old. The turn-around time is about a week or so but definitely worth the wait. I believe they have been certified by Apple and were recommended by the Apple store after it no longer had access to outdated software. Highly recommended for anyone with an older Apple product!

I cant say enough about Crywolf. Been going there for over ten years now and they always do a great job. In fact, they go above and beyond. Highly recommend.

Brought in a 2017 iMac that gave up the ghost while trying to upload Big Sur. This team took over and found the problem quickly, then offered a good deal on a replacement hard drive. The new HD is ten times faster than the old one and I couldnt be happier. Better than an Apple Store.

All was Good, Great service.

Fantastic service at Crywolf. My iMac got fixed here and now it is like brand new. It is operated by professional and honest people. Highly recommend!

I fixed my keyboard for MacBook Pro.Apple service is awful compared to Crywolf. Thank you!

In the past I had done business with these guys a few times when they were repairing Apple machines. The last time, which was probably a few years ago, something about the mannerisms rubbed me the wrong way. Perhaps it was the straight forward, blunt way I was spoken to, and I was just asking questions trying to figure out the best way to take care of our Apple computer needs. I had thought I would patronize a local business, instead of Apple (which has always been good).Today, I called to see about replacing a Mac Air, and replacing a Macbook Pro with an iMac that could perform well to run Final Cut Pro, Logic Pro X and maybe even Superior Drummer 3. Didnt get the name of the person who spoke to me, but he was pretty matter of fact and straight forward; probably what most would call, patronizing. His last statement was that he didnt have time for this (talking to me) and that if I wanted to order machines from him I can meet with him and we can take care of it then.Hopefully you have a better experience. I wont be going back, and it probably doesnt even matter. If I hadnt had the similar experience a few years ago I couldve attributed his behavior to stress, and blame it on COVID-19. Sad. If you know exactly what you want and need, and you prefer to support local businesses, your experience probably wont be such a disappointment. Enjoy!

Despite the situation being a major bummer (a Macbook Pro with an expanding battery that was ruining the entire top case), the experience of working with Crywolf was fantastic! Lauren, Gale, and Nancy were three of the kindest, most helpful people Ive ever had the pleasure of dealing with in a repair type situation. They were honest, understanding, upfront about all work and pricing and made the entire process painless and manageable! ALSO, despite being very backed up with repair work, they had my fix completed at least a half a week ahead of schedule! Apple certified, convenient and honest! Go here...you wont be disappointed!

Crywolf is definitely my go to place if I have a problem with my Mac. Theyre fair with their pricing and very knowledgeable. They work hard to preserve your data and always call to give a status on the progress. If youre not in a hurry, use Crywolf to take care of your computer needs.

Great place for Mac repair! Authorized by Apple and not as snooty as the Genius Bar at the Apple Store at the mall. Its not a charity, but they can fix most problems as long as your hardware isnt too old and they can still get the necessary parts. Nice people. Very satisfied with CryWolf. They also sell a whole line of new Apple hardware and peripherals.

Great experience! The staff was incredibly professional and helpful. Everyone I interacted with was on the same page about what was going on with my computer and the teamwork was very impressive. Only downside would be they are a little pricey, but it comes with the confidence that they are doing a spectacular job.

My experience with Crywolf was terrific. I got my computer back yesterday and it worked like NEW. I had Crywolf add more RAM and do a spring cleaning on it. The guys there are fantastic, nice and know what they are doing. Apple had recommended me to Crywolf several times, I sure am glad I went there, and am glad to know they are there when I need help!!

Just awesome people, honest, helpful and down to earth. Why go to the Apple store? They fixed my laptop in time for my trip all through Apple care. Thanks guys!!

Crywolf is my go-to source for repairs and upgrades for my apple computers. I used to work in IT so I have a solid understanding of how computers work but these days I trust Crywolf for all my computer service. They are always strait up with you and do a great job of managing your expectations about time and cost of repair although they normally do better than they say they will which is awesome.

I had a great experience at Crywolf. They were extremely honest and efficient. Ill for sure return if I need, and recommend this place for any Apple device repair.

Replaced the Motherboard instead of Ram chips. A simple $900 mistake. Anyone could make it. I also suggest going to a REAL Apple store. These people wont return money when their work doesnt solve the problem. Bummer.

I just wanted to especially thank Gale the tech who helped to get my MacBook pro fixed. He was very upfront with pricing and turnaround time. And went above and beyond to make sure my MacBook got fixed. Also all the folks at Crywolf were very helpful and professional and great to chat with!

The folks at Cry Wolf are simply the best. First off, you can walk in and actually talk to someone without all the craziness of an Apple Store. The prices and products are the same, but the service is at a completely different level. They worked on my original iMac, first upgrading my hard drive and then replacing it when it eventually failed 5 years later. Any time there was a problem I could get on the phone and talk to the person who actually worked on my machine who would walk any through any issues. I recently got a new 2017 iMac and needed a massive (3.5 TB) data transfer and system reorganization. When one of my programs wasnt performing, the tech spent over an hour with me in the store, walking me through the issue and brainstorming together how to fix it. Now thats customer service! Things may take a bit longer (small, independent shops are last on Apples fulfillment hierarchy), but the service and commitment to customer satisfaction are totally worth it to me. Id give them 6 stars if I could!

Crywolf computers was superb in customer service and expertise. Loren was so gracious in explaining all of my options for data recovery and replacement of my failing hard drive, up front. My MacBook Pro (2010) was restored with all of my precious data saved by Vincent and a new (reasonably priced) hardrive was installed all within 4 business days. I am an artist, and every pertinent file was restored! I highly recommend their services.

Awesome crew! Very helpful!

Nick and the entire staff are awesome! They saved my data and offered great guidance. I highly recommend them.

Im not done with the stuff I need help with just yet, but they were so incredibly helpful over the phone and knowledgable about what options would be best for me!! They were very honest and took their time helping out. I feel very confident moving forward with them :) thank you!!! Its a good feeling to not worry about being upsold for unnecessary reasons

AMAZING SERVICE! Especially for the price! I walked in with a corrupt mid 2015 macbook pro. Hard drive crapped out on me while partitioning drives for bootcamp. Unfortunately, it was a pretty technical mishap and needed data recovery. I had 9 years of files that were backed up to an external hard drive that also went bad. Lauren and Greg at Crywolf saved the day! Pulled all of my data back onto the laptop in a single day, 360GB worth not lost from a corrupt hard drive. Price was below 500 with expedited 24 hour service (normally a 6 day wait!) Thank you so much crywolf, not even Apple could fix this one!

Took my 5 year old iMac in to have a failing hard drive replaced and add more memory. Bill at the service counter was very friendly and professional. He spent time explaining the costs and the process. Since this is my business computer I requested a rush of 1 to 2 days. Within 24hrs I got a call it was ready to go! Took it back to my office, fired it up and it ran like a new Mac. Great customer experience! I highly recommend this place.

Excellent technical support! They are extremely busy, so be prepared to be without your device for several days. This place was recommended by the Apple store and Apple technical support.

After trying without success to reach the Fashion Valley Apple Store, I was directed to Crywolf by Apple Tech Support. I called Crywolf with questions before driving out, and I received excellent customer service both on the phone and in person. My problem was quickly diagnosed as a non-issue and I was given helpful advice on potential upgrades for my computer without a hard sell.

I couldn’t have a better service, plus the three gentlemen were incredibly nice.

My iMac hard drive died and Sean at Cry Wolf, replaced it by the next day! They also followed up with a phone call too see how it was working. I have recommended them to my friends.

Always helpful and informative. On multiple occasions they have gone out of their way to diagnose and recommend things to me, even when I didnt use their service.

Very Rude... 0 if I could, My daughter locked her self out of her Iphone... They didnt even try to help or make suggestions just said No, but made sure to also say Apple cant help me either... Very Rude

Ive gone to Crywolf several times for different issues (broken screen, data recovery, damage to a device). They are not fast (usually takes at least a week to get to the front of the queue), and they are not cheap but they are very professional and very good. Theyve always done a quality job and they are my go-to place for any Apple issues.

Horrible customer service. tried to trade in my iphone for store credit, got the run around and a bunch of excuses on why it wasnt evaluated for over 3 weeks. just go to an apple store if you are thinking about this place.

Very honest.