Quick, friendly, thorough, and knowledgeable!! If we could give Mike 10 stars, we would!!! Best shop experience away from home weve had in a LONG time!!
Dont expect any help from the parts counter, they dont even know what kind of oil to put in the Allison transmissions that they claim to service...
Took my truck in for a transmission swap. I brought my own transmission so I did not have it under the warranty. They told me the truck was ready and good to go and even had paper work stating that it was Tested drive and good to go. I paid the bill which was over the quote and took off. The ramp to get on the highway is real near by so i jump on the highway real quick only to discover the truck did not go over 20 miles per hour. I took the truck back after almost cause two accidents. They said my engine lack power and to take it to international to get fix. I did and international fix in under what the quoted but i still have the problem. We ask Stewart and Stevenson if they can look at it again under warranty and they said yes to bring it back again. We did and they said the transmission we brought them was the wrong one. They Didnt ordered it so we were not mad at them, But we had such a good experience with International and them beating them in price we decided to take it to International. Once we told Stewart & Stevenson that we will take our truck, only then they surprised us with a bill of about $450 for just looking at the truck to tell us the transmission they installed was the wrong one and confirmed that it was good to go was the wrong one. After they installed wrong transmission and giving us a green light, you would think they would take a second look at it without charging? They never told us they would charge for re -looking at it. That left us with a bad taste and wont be taking our trucks over there again. Also, international discovered they not all the bolt on the torque converter was placed and the torque converter would of failed with driving. In summary, we experienced a lazy or inexperienced mechanic with a combined dishonest administrator.
Blew a turbo Saturday night and was towed to Stewart. They got right on it and started ordering parts. Wish they stocked parts instead of having to order everything and then i pay for the shipping. Never understood that. You charge me because you don’t have parts in stock. It’s a turbo for a Detroit you should have two in stock. $500 to have shipped. Other than that I was happy.
Want thank Mark aka Mike for coming out and helping me get on the road asap alot quicker than the other competitors and that aint no lie...
My second time at this shop,2 bad experiences both,many years ago,their shop in Dallas had to correctly diagnost and fix my Detroit engine,after they had fixed it here.Second time,I left my truck with them,a different truck,but a Detroit engine,they fixed it charged me 2,100 and some change,3 DAYS LATER,check engine came on in Michigan,I drove it for about 2 days after that,I thought I could drive it like so,I gad done it before,light comes on and off,NOT this time.Check engine was on,then stop engine came on,now I was in trouble,same codes as when I took the truck to these neanderthals,same symptoms.The engine wasn t regen ing,that was my problem,these parts swappers put new parts,not reaaly looking for the reason,cause,root of my problem.I paid 15,000.00 and some change,not including tow,meals and hotel....had these jokers gone deep and find the root of the problem,they would have saved me at the very least 5K dollars, I wouldn t have had to pay tow,hotels and meals in another state/city, bc I was home in San Antonio.The jokers swapped a few parts, forced a regen and voila,truck s fixed...never digging deeper to know why it wasn t regenerating...these people are useless to me,an expensive useless visit...may they go broke.
People very nice. Ill let you know when they finish my truck
Super fast service, great customer service and very knowledgeable with solving my problem. I recommend over freightliner anyday!!
Dropped our chipper off on friday afternoon for emergency warranty work. They had work completed by monday morning. Very professional and easy to work with. Joey E. and Tommy B. in service dept offered above and beyond customer service. Cant recommend these guys highly enough.
Brought my de-rated Cascadia in, everyone was very friendly and the truck was running great in just a few hours. Fastest shop Ive ever been in.
Got me in there right away, diagnosed the problem and got me moving. Good guys.
Great customer service. Quick in and out.
Got me in first thing in the morning and went right to work. Great people to work with.
Great service, Joyce and Kenny are first class.
Fast service.
Fixed my truck
A typical.
VERY PROFETIONAL