Man, this was a fun store. We didnt find what we were looking for, but an employee helped us realize that by expressing shock that they didnt carry it. Awesome customer service, and all the employees genuinely looked like they enjoyed working there. Every corner was a new, fun surprise to peruse through, the aisles were clean, and they even use high-quality paper towels in their restrooms. As we exclaimed aloud regarding the fart machine, a fellow customer heard and shared, Yeah, you can find nearly everything here!. Overall very fun experience.

I always find the hard to get items here and order them if not in stock !! Lots of great. tools

I recently purchased a wall mounted oscillating fan from Northern Tool here in San Antonio. The product was great. What I’m reviewing is the customer service I received. Tim, the salesman the helped me, was outstanding. He was very friendly and knowledgeable. He found the last item in stock and took it up to the front for me. When I checked out he came back to the front and brought it out to the car. In a time where customer service seems to be waning, he is a shining example of how it should be done. Tim, thank you so much for your excellent service.

Tim and Jessica were extremely professional. Customer service was excellent! It was like having your own professional shopping assistant. Got me in and out of the store with everything I needed and provided me with all discounts and specials.

Great place to shop I find what I need with help from the website and the store does the rest I shop here regularly and havent been let down yet. Thanks you northern tool team.

Jessica C. Really helped out and I greatly appreciated all she did to help me find the right part. Her patience is is exactly what every Northern Tool needs!

Tania Ochoa is awesome. She is very attentive. Great customer service. Bilingual if you need someone who speaks Spanish ask for her. Habla espanol! 😉

I went to this store for the first time on July 12, 2921 around 1:10pm. I went specifically to purchase 4 of the storage containers that are on sale for $9.99. They were out of them, however an assosiate there told me they could order them online, however when I mentioned it at checkout, the cashier #300996 told me she was unable to order online. So I paid for my merchandise and went on my way. If Im able to order online from my phone then what would be the issue ordering it at the store??? I feel as if the cashier just didnt want to do it

I love store people so happy great customer from cashier Tania Ochoa she efficiently

Cool store, lots of cool stuff, no one to help you and most of what I went in for the display was the only one in the store, hard to get good help these days I guess, I will be back and try again, soon,

Great place, friendly and helpful workers, great prices and tools. Feel like I received a higher quality item by mistake and at a low price. No backs! Thanks, guys.

1st time buyer. I signed up & subscribed. Supposed to have $5 off 1st purchase, didnt matter as cart was $189 but it never showed up. Called service just because to maybe order on phone. He basically interrogated me. I advised Im a possible 1st time buyer and may just get a cart from another source. He finally gave me a code that I should have already had & I purchased the cart easily online. Shipped to store here in SA of Loop 410. We see what happens... Now I do like the Tuff Garden cart. They have them at the nursery I shop!

I love coming these store great customers service from tania ochoa.

We came by to pick a pressure washer for our company, David was the gentleman that helped us with this experience. He answered all questions and gave us more information about the pressure going into all details. There isn’t one thing that we do not know now about this pressure washer and it’s thanks to David’s professionalism and knowledge.Carmen was also very professional and kind when it came to helping with payment.Great customer experience overall from both of these wonderful Team Members.

Great place, staff, clean, friendly large selection of tools, and more. Great place for tools and equipment

Clean store and fair prices. I would give it five stars if the store was easier to navigate. The layout is simply not shopper friendly. Staff was helpful and friendly but I shouldnt have to ask where merchandise is located.

I get a lit of useful items here, for DIY projects, at reasonable prices, quality seems good and consistent

Website was fine ordering a $300 Milwaukee tool but picking was a pain. Instead of having a dedicated order pickup line you have to stand in line and wait which isnt that big of a deal so long as there was proper notification which this place does not. When addressing my concerns the check out lady just stated she just works there for the insurance. Having gone through this Ill just go to home Depot for Milwaukee tools.

Sthil 170 chainsaw is the first product from sthil and it’s not worth buying. Seized up within 25 minutes of cutting wood and blisters between the fingers trying to start it.Give northern tools two thumbs down on the return they want to service and repair a product 3 days old instead of a new unit or upgraded unit. All and all I’d never recommend anything sthil it’s more like steal your money. Warranty, service, customer service is by far the worst I’ve dealt with for a tool that’s supposed to be top of the line. I rate them the worst for the dollar, so disappointed..I’d give a zero if I could.

I was very impressed with my outing at your place. Affordable prices and good promotions. I want to thank Tim McCoy at the San Antonio location. He was extremely helpful on our new water pressure product. He explained everything snd all details snd function parts. One of the best people I Know

Thanks Pablo great warehouse worker excellent customer services cashier Tania Ochoa excellent customer services

My first time ordering online, immediate offer for discount for sharing email 5$ off!!! It was a very easy page to navigate.

I had a another great experience at Northern on 410 and Vance Jackson Carmen was very helpful and the other associate was helpful in getting the equipment that I needed to do my work its hard these days to get good help like I received today. God bless you

Great customer service from David went above customer expectations in finding tools I needed for working on my big rigg where other stores wouldn’t take the time highly recommendThank you

Great costumer service from David. If you need to ask any questions David is the guy!

Northern Tool, this location in particular, blew me away with their customer service. To say that the Senior Sales Manager, David, (not to mention several other team members) took care of us would be a gross understatement. My order did not come in when promised, which was completely out is control. However, he 100% rectified the situation, thus saving us a lot of hassle. He was kind, thoughtful, professional and generous. It’s rare to experience this level of customer care, and we are very grateful to have been the recipients of this outstanding level of service. I’m not sure if it’s the training, management, or overall climate at Northern Tool, but I can assure you, they now have a family of lifelong customers! Thank y’all so much for all of your helpfulness.

Decades ago this was my tool store...then Harbor Freight . Home Depot, Lowes and even Walmart had tools I could use,,,but lately these other places went to bad cheap tools, bad customer service,, and prices started to jump,,,so I went back last week to NT and the place is amazing from years back...everything you need and appears to be good products..good service and the prices are better than others...they even had my name in their database after all these years

Normally is a good place to stop. However today parts department, CARRASCO had a short fuse. Give that man a vacation. Rude doesnt cut it!

I love coming to store Tania Ochoa best cashier

Tania Ochoa great service’s help a lot returning items I like her

Service department personnel are super nice. Many auto service departments should learn how to treat customers from these guys.

Website was easy to understand. Great price, no gimmicks, I thoroughly enjoyed ordering on this website.

Love the procucts and always use a coupon for great pricing

Tanya Ochoa was an excellent associate. I had a very good shopping experience. She was very informative, and very pleasant.

Awesome, bought a new tool box! Applied for Northern Credit.

Valencia was amazing. She was so professional and very helpful. Thank you so much for everything.

Great visit pike cashier Tania ochoa

I like Services cashier tania ochoa So nice .

Davis was so helpful in showing me how to load the staple gun I had bought for hubby. He had gotten frustrated and thru it in trash. I saved it, brought it back to Northern and Daveud was so patient.Great customer service.

Just bought a New Weed Eater...just when I thought I knew everything about it, David G was able to give me some helpful tips on prolonging the life of my new weed eater...Thanks David for your time

Great service and great tools. Employees are very nice and help you with what you need or are looking for. Great Deals too

Good prices! Always sales going on. Easy process. Nice having store pick up with no shipping charges.Thanks

My go to place for a socket and racket of the 3/4 drive variety. This place is always brightly lit, clean and helpful staff. NT also has a plethora of small trailer accessories and parts ready to install. Thanks team.

I have shopped at this place many times. They have a great selection of tools for many different trades. Most of their major products are tested name brands and are fine quality. They have lots of little items gadgets and fun stuff that will draw your attention and take your money. Some of them are high quality and some not so much. They almost always have what Im looking for. Find staff that is helpful eager to make suggestions for special projects and concerns.

It’s an OK experience but not exceptional customer experience. I find dealing online is a minimum two week if not longer wait for just about everything. The pricing is pretty high and as most things now it’s much more convenient, faster and cheaper to try Amazon first.

If it was up too me I could spend the the whole day looking at tools and welding equipment thanks nice employee and store is clean

Tania Ochoa great cashier clean store

My husband was shopping for his 2nd Stihl chainsaw and had the best help ever by 2 salesmen. I know ones name was David, and sure wish I could remember the other gentlemans name. They both shared info about their warranty we hadnt even noticed. Thanks guys, well definitely be returning.

Great place! Good prices and a lot to choice from. Unlike Harbor freight which I guit going to after discovering NT they appreciate veterans and give a military discount! Thank You NT!

The sales associates are always well informed to meet your needs.

I always get good ideas when I shop here. They keep a knowledgeable staff.

Great store to shop at...they have hard to find tools and other items to make your work much easier.

Friends, I ordered a Milwaukee tool from Northern Tools a few weeks ago. The cashier would not give me an arrival date. “Just to keep checking in”. After a few weeks and several call, I explained my disappointment to Mr. Hamm. Mr. Hamm went above and beyond to get the tools into my hands. Thank you Mr. Hamm. Northern Tools will continue to be my go to store.

Northern Tool is the first place I go when I need something in a hurry or some piece of equipment serviced.

Tania Ochoa great person good cashier deserved raised

Bought a brand spanking new trailer loving it service was great 👍

Tania Ochoa and carmen best cashiers great customers services.

They have a little bit of everything, prices are competitive and the staff was very helpful

Love this place. Great selection, great prices. Sometimes the sales are too good to believe. Coupons are so good also and can be combined with sales and other offers.

Cashier Veronica was very helpful. Good prices. Will return

Tania great costumer service!

Very helpful people👍

Qq11qq1y bcisz I called Northern asked for the chain saw Deportment A young man by the name of Daniel answerd I asked him if he had any chain saws I need it two 1 big one and 1 little one he said he had 8 saws left and I told him I was on my way from Bandana rd and hill crest When I got there I asked a man for Daniel. He came and I told him I called him on the phone Two people asked him for saws and I had to wait but he helped me well I bought 2 saws Thanks youre Friend Johnny

Great customer from Tania Ochoa I am so happy her services.

Usually have what I need and the service meets my expectations

They didn’t have what I was looking for. The reason I gave them a one star rating is because I tripped on a discarded loop of banding material, fell, and sustained new injuries, albeit minor, which exacerbated chronic pains.

Quick and easy ordering process ! ❤️

13 people in line with one cashier. I am not waiting. Your store isnt that special. Ill go to Lowes instead

Tania Ochoa friendly good service and did offer in store promotion which did come in handy.also will be coming by more often.thxs

Tania Ochoa good Customer service

Tania Ochoa excellent service Tim was also great help

Good prices, helpful staff, good selection.

They have a great staff there especially Rick and Angelina they were very helpful to me

One star is one too many. Rude employees and a rude manager. Who In the end was wrong. And had to call the number. I tried to give him in the 1st place. Wasted an hour of my time. And Was angry he had to do his job.

You go into this store. And you cant find anybody to help you. This has happen more then one time. Last time I had to go into the stock room, to find a person to help me.The girls at the check out counter are very rude and slow. They make you feel, like you can go some where else.

Don’t know how to assembly there tools had to come back and fix pole saw Multiple times poor customer service

In and out, give the young lady your phone number then she checks you out... Im happy with my service and purchase...

Where I go when Harbor freight dont have my stuff ! 😀

Cameron provided me outstanding service and sanded me a trip across town. Thank you!!!

Cashiers take too long and too many over rides. More training is needed.

They always have what I am looking for! Bought the wife a gardening cart she is gonna love it!

What is the point of getting the extended warranty on items you at NT when you take equipment back to get worked on you get charged and even if you the items at the store they have no record of you buying so I wish I could have given the store a zero stars!!!

Found exactly what I needed. Great customer service.

Great customer service. Tania Ochoa was helpful at cashier.

Very helpful customer service. Great products great prices. I love this store.

Northern Tools + Equipment, needs to the word Another. Example is the picture of a Trinity 4-Tier Wire Shelving with wheels that will be used in my pantry. It is on sale for $49.99 plus tax, a very good price; hint sign up for their email specials.

I did find what I needed. Downside only one line open. And of course took forever cuz doing credit application with one cashier n several people in line. I took longer in line than I took shopping. Jan31 about 1pm.

Tania Ochoa great services.

Tanya, Daniel Garcia and Tim Hernandez were AWESOME!!!

Tania Ochoa was really good and very helpful

Absolutely amazing service. Adam went above and beyond with every question every product and even brought out store-use models and let me test them. Connie very helpful and made us feel welcome and appreciated as customers. Mike in service was also awesome and went out to floor to see if a product was interchangeable when he didn’t have to leave his service department area. Allen the manager was hustling and helping and at register checking-out customers...not what you see in sit-back-do-nothing managers. Whoever is in charge of hiring and coaching is also doing a dang awesome job. Somebody email the regional and district manager. This store needs that Hidden Boss show and give these guys some awesome vacation to Hawaii once this Covid19 thing is gone. If my businesses were in San Antonio I would sweet talk and steal these employees. Congrats and Thanks guys...all of you. JC

Carmen went above and beyond to help me find a receipt that I had lost. They have always been very kind and helpful with every transaction and purchase I have made.

In and out. Found the tool we needed and someone was real quick to help us. Very friendly staff

Great store, excellent service

I wish I knew the extra $100 discount ended last night I would have ordered it last night

Dont waste your time at this store. Management employees are here for pay check.Made online order, paid in advance.Received email order confirmation.Then got email not all items available because store doesnt work on online order until customer arrives 😑 even if you paid in advance 😒. Management policy. If store walkin customers buy inventory out. Online customers do not get items. This is unsatisfactory to online customers. No customers service providered by management. Dont pickup here.

My Dad and I went in there 2 days ago. We were looking to buy a Stihl pressure washer. We were helped by a guy named Tim. He was like Tim the Tool Man, he told us everything we needed to know about the pressure washer. His customer service was so good we ended up buying a Stihl pole saw. If you are looking for customer service this is the guy to go see. He was outstanding he even went out of his way to help load it on our vehicle. He also registered our tools online for us.

Love IT LOTS OF TOOLS WELL EQUIPPED FROM PRESSURE WASHERS TO MILWAUKEE TOOLS A+++PLUSSSSSSS SERVICE

David helped me out on a truck tool box. Great job!!!

Bought a Stihl chainsaw here. Service was fantastic! Very pleased. My last saw I bought in Dallas and these guys were hands down way more professional and service oriented.