From the moment I called the service was excellent. I have an antique table that the glass top needed to be replaced. I walked into the receptionist, who greeted me with kindness and she directed me to the back to have them give me a quote. I left the table and as I was driving home, they called with a very reasonable quote. I paid and was told it would take 3-5 business days due to the beveled glass. I was called again in around 3 hours and they told me the table was done. They did an excellent job and I can’t brag enough on the manner in which I was treated. From the front desk to the service men in the back- it was all 5 stars. I highly recommend Samuels.

Wonderful experience and best price I found. I called in my order for 2 pieces of 42 1/2 x 24” tempered glass with smooth edges on Friday. I paid over the phone. They called me Tuesday morning, order was ready for pick up. Pick up was easy, they loaded the wrapped glass into my car. It fits perfectly for our diy made snake enclosure.

Terrible customer service! There is no communication what so ever! Jason there sales rep was supposed to get back with me on pictures on mounting brackets! Twice I had to ask for them and I still did not receive them. I just called to find out about the measurement that was made two weeks ago and you tell me you are still waiting on a quote!! Hello!! You are a glass company!! You should know your pricing for two pieces of glass!! I am so frustrated by this! Time waisted! I still have two holes where one window needs to go and they don’t even care!! Do not go there and use them!! You will not get treated well!! Unprofessional!! But I guess that’s what’s expected with companies these days!

This is a very nice place to get any type of glass service you may need. The staff are very professional and very helpful. I will get all my glass needs here.

Ordered a glass for my vanity, they completed within a few hours and I was able to pick it up. Very friendly staff.

We went to see about a shower door installation. The lobby was closed due to the covid 19. We called and set up an appointment to have them come and measure to determine what size will be for shower door. This cost $35 due to the distance from their location to our house. They were very nice and accommodating to our schedule. You can pick up glass if you need to. You must call ahead as the lobby will be closed.

Good Freindly Staff👍👍

On June 30, I called to get an estimate on replacing the glass to my back door, Jason came within an hour. I thought this is great! After that I have yet to hear anything from this company. I called them 4 times to inquire about the estimate and I get the same response every time...”Someone will call you later with the estimate.” I get we are in a COVID-19 pandemic and some things are back logged, but how can someone come out the same day I call for an estimate and then hear or get no correspondence anymore. Completely unprofessional. After waiting so long I’ve already had the glass replaced by Mission Glass. If you want your estimate the same day and your glass replaced with a week take your business to Mission Glass they were completely professional.

Place your order by phone as their lobby is closed. Their service and workmanship is 5 starMy glass was cut to my exact dimensions and fit properly. Am one very satisfied customer.

Used Samuels twice now. Good service & good work. Personnaly wouldnt bother looking elsewhere.

Someone referred me to this company and after reviewing the reviews, I must tell you I was very disappointed with most people complaining about the manager by the name of Susan. I dont mind a couple of bad reviews, but when I see several complaining about the same person. I rather not deal with that business. Samuels Glass you need to really consider talking to this person because you just lost a customer. I was really excited about giving you a call and discussing shower glass for both my bathrooms, but after reading these reviews on Susan, I will not even bother calling and having someone be rude to me. TOO BAD BECAUSE THIS REALLY IS HURTING YOUR BUSINESS.

They did a very nice job on a small custom residential window replacement. There were some complications due to the times we are in (covid), but very satisfactory.

Does anyone know if this place BUYS glass? Or knows of a place or person who will buy my Huge oval table top? I love it but its too heavy and i am moving. Its a half Inch thick. And size is 6 1/2ft.X4ft.

I went to them on the advice of a friend to get glass cut for some end tables.. very nice ladies at the front desk.The tech came out and measured the tables to make sure it was good, and I got them back at 11 am the next day.Quick, fast good quality glass and service that wont make you need a loan like Thad Zieglers Glass.

We had a recent hail storm and had many broken windows. We called 3 local glass companies to get an estimate... Far and away samuels is the best. Not only best price, but the man who came out, Im sorry I forgot his name I think Jason, was very professional and knowledgeable. The installers did an excellent job

Susan and Kathy are two of the most unprofessional women I have ever dealt with. Went in to order a piece of glass. The lady at the front desk very friendly. However, Kathy is rude unprofessional individual. Her supervisor Susan must be her buddy and studied at the same school of rudeness. When I spoke to Susan she is not only lacking in social skills but also deeply lacking in customer service skills. Dont waste your time dealing with either of these two women. Its obvious theyre graduates of the Trump school of ignorance. Its sad what this world is turning into when being ugly is the norm. Be grateful they tolerate you both ladies and that you have jobs.

Excellent glass co.

This is an awesome place to get any type of glass. They are priced reasonable and knowledgeable. We needed one of the tamper proof glass for our fridge and they did it same day at no extra charge.

Couldn’t tell you if this is a good company or not and I frankly won’t bother to ever find out after nearly crashing while their truck “17” sped and swerved through rush hour traffic on I-10.

It’s not to often, and I should more often, take the time to write a review. Today is the 5th time I have used Samuels Glass and just from the friendly voice on the phone to the customer service on the pickup side I have yet come close to having a bad experience. And this hasn’t come from just experiencing them only because I have experienced many other big names in San Antonio area and I will always call on Samuels Glass first from ow on.

I don’t know. They guy who came to take measure for the estimate was very arrogant. The estimate was incredible pricey compared to other companies. The people at their front desk was very nice though.

I found Samuels glass to be a great place. The sales staff were very professional and the installers did a great job. I definitively would recommend them to anyone.

Walked in walked out. Quick professional service. Bring them your exact measurements and they handle everything else. I got EXACTLY what I wanted 😃

Edit: the company did reach out and apologize. I do appreciate that.I’m writing this to save you a pain in the neck. We had a storm nearly a month ago that broke one of the windows on our home. We called Samuels Glass and they had someone out within a couple days. The guy showed up with no ladder... just a measuring tape( we told them it was a large bay window on our second floor). That was just a waste of my time. Several days later, I receive a call from a gentleman asking if he could come “now” to look at it... He said a few things in a rude manner... I was appalled. I asked if they could come the next day and he responded with “I guess.” The gentleman was also unaware that it was on the second story of my home( unprofessional).He comes out and measures it the next day. I asked when it would be installed and I got “I don’t know... we have to make it... maybe a couple weeks...” ok. Finally get a call at 7:50am on Thursday the 11th (nearly a month later) asking if they could come “right now”. I asked if they could come at 10, because I had a business meeting, but they said “No, because it’ll be too hot.” I had to call my brother to come over and then I called back and talked to a female to see 1. What type of window they were installing... struggled to answer that and 2. I was told they do need scaffolding by one individual and someone else told me they don’t... well that’s a $700 difference so I wanted to know.... she didn’t Know.They arrive and not only do they not have the proper tools to install the window, but THE WINDOW DOESN’T FIT. They wrote down the wrong measurement!! I’m at work, my fiancé had to talk to a supervisor and a RUDE lady named Susan.... They came back later that day... he kinda laughed off that he measured wrong... This was the third day I wasted waiting for them and I had a broken window for nearly a month.They did give us a bit of a discount but after all of the disrespect and negligence from the company, they should have taken care of it. NEVER USE THEM. They will measure it twice and still mess it up, and practically every employee was disrespectful.

This new location is great. Employees are always friendly and helpful

I called today on 11/14 and was trying to purchase a piece of glass from them which I always do business with them. I am a handyman and I do commercial jobs with major companys here and around San Antonio and when i was placing a order the some rude lady called Susan from sales just told me no and hanged up on me I wasnt even talking bad I am a friendly person and I couldnt believe she hanged up on me and when i called back she I asked to speak with a manager and they sent me back with her (susan) and she was still being rude to me saying shes following company policies and hanged up on me again. So on the 3rd call I asked not to be transfer to Susan and they still sent me with her and she said that we both woke up on the wrong side of the bed and was still being rude I was never to her at all and she hanged up on me again. STAY AWAY FROM SAMUEL GLASS AND STAY AWAY FROM SUSAN UNTIL THEY GET RID OF HER.

Very good CS and good for big business glass providing

The people who work for this company should be fired! The people are rude right along with the manager shes the worst of them all! Everytime i call she has a smart remark and im beyond tired of it. This is the last time our company buys from this evil lady Susan!

Even for a little piece of glass, excellent service and decent price.

Good friendly people, who puts its customer first.

Samuels Glass installers were on time, very professional and finished the work quickly. The price was cheaper than the competition as well.

Jason is very helpful and wonderful service!

Very good price

Good pricing

Friendly staff

Fast and friendly

There very friendly