INCREDIBLE customer service experience. I was having a problem re-syncing after making some user changes, and the representative that was helping me over the phone worked on it tirelessly until it was resolved. Very friendly and helpful throughout the process.

The only reason I gave them a 1 is because ZERO wasnt available! These people are bilking my grandfather! Theyve signed him to a long term contract and he had a fire in his home. Lucky we put Nest smoke alarms in the house also because, Nest alarmed him, Protection One didnt! Grandpa loves em and continues to send them money although there is no alarm in the home since the fire. Think they would send his money back?

I strongly recommend for any service members to not consider Protection1. Up until now, Protection1 has been a pretty descent choice. I called to cancel my contract due to military orders and was forwarded to their Competitve department. Ciara, the manager, became pretty upset that I wanted to cancel my service with them and proceeded to say that Im abusing the military and started arguing with me about my service and said that she thinks I always abuse it. She thought it was pretty funny how offensive she was being and that she was the manager. Only reason why I gave 2 stars is because thats the only ignorant person I had to deal with. Not sure why this company has her in a supervisory position.

Just had the alarm for one month without knowing that there is a 3 year contract involved not once was this brought to my attention with the sales rep. Very misleading company please read the fine print before you sign up with them

PROTECTION ONEThe absolute WORST ALARM COMPANY IN SAN ANTONIO.DO NOT BE FOOLED BY THIS COMPANY. DO NOT SIGN A CONTRACT.CUSTOMER SERVICE IS TERRIBLE ON EVERY LEVEL and Management is WORSE. THEY SAID OUR FRONT DOOR GLASS WAS BROKEN AND SENT THE POLICE. ($125.00) . Our front door glass was never broken and HAS NEVER BEEN BROKEN. Its the original glass that has been here for over 20 years.DO NOT BUY 1 PRODUCT FROM THIS COMPANY-DO NOT SIGN A CONTRACT . IF THEY APPROACH YOU FOR BUSINESS OR HOME ALARMS ...RUN AS FAST AS YOU CAN DO NOT LOOK BACK!

The sale person was not a good person as well as his techs that work for him. They do a poor job downlaod app on your smart phone that dont work with Protection One and when you need help he say just call me and Ive there for you but dont and when the techs cone out they say I dont know how to fix ask your sale guy he was no help. So I had to call the main office they tried to help but was no good. Im glad I cancel my contract ahead of time because were treated really bad. Promised somethings but didnt get it. The tech come into your house and leave your floors dirty. We left our home sercurity to go with Prection One...Im glad were able turn our alarm back on. Bad, bad business fornt a first time custom, Veteran and a USAA member. NO GOOD!!!!

This company is robbery! Early Termination Fee of $750 when we WERENT informed that WE would be in a contract for 3 YEARS? WHY is there ONLY a 3 year contract when we SPECIFICALLY ONLY requested a 1 year contract for our 1 year rental???!!!!

Protection 1 is now ADT and still providing the worst service!

This company is terrible. They locked me into a 3 year contract and wont let me finish the final year at a new house without signing a brand new 42 month long contract. They said my other option is to pay $400!