Like a lot of people have already said, the service here is excellent. I came in needing my bag fixed before my flight and they had it ready for me with plenty of time to spare. Super nice guy behind the counter, too. He welcomed me to San Antonio. I definitely recommend this place!

Best shoe repair place in San Antonio. Theyalsorepairhandbagsand luggage. Ive been going there for over 10 years.

Outstanding customer service! These folks worked diligently to remove water spots from some boots for a customer of mine. (A VERY picky customer.) They initially quoted a very reasonable price for reconditioning and promised them back in just three days. The boots were ready on time and I felt like they did a great job, but the customer was not completely satisfied. When I returned them, these folks quoted me for re-dying the boots instead as the reconditioning process was exhausted at this point. Again, extremely reasonable pricing. I just picked the boots up and they look amazing! To top it off, they took into account the service I previously paid for and adjusted the price, without asking. That’s integrity. Honest, fair, and timely service. (I will note that a competitor originally quoted more than 6x their price and gave me a three week time frame.) Don’t play around; use these guys and get it done right for the right price the first time. Thanks, y’all!

Excellent service and quick turn around if you need a rush job. Would definitely recommend these services.

FANTASTIC EXPERIENCE! HIGHLY RECOMMEND! I would strongly recommend bringing your luggage here if you need it fixed in a pinch. I had been told by numerous other repair places that my Samsonite luggage wheels could not be fixed, as Samsonite had proprietary parts. I had been told I would need to send it in to Samsonite or find a verified Samsonite repair store (I’m not sure they even exist).I brought it in to the store here, and the friendly gentleman who helped me seemed surprised anyone would tell me that and told me I could get them fixed here. I told him I was going back to Houston in the next day or 2, but that my mom could come pick it up, so there was no real rush. He took it upon himself to try to get it fixed in less than 24 hours, which I was not expecting. Not only did he get it fixed before the end of the following day, but he did a fantastic job. The wheels he put on were significantly better than the original wheels.Thanks so much for all the help y’all!

I am from out of town. My Samsonite suitcase caster broke. They were able to fix in one day. That was four months ago and it is still working fine. Glad to see they had good quality parts in stock and could repair in one day at a fair price.

I’ve been using these guys for years. They do great quality work in a reasonable amount of time. I always recommend them to friends needing shoe, leather or luggage work.

Able to repair military boots one of the few out there

I receive great customer service every time I come here. There’s friendly, knowledgeable, & extremely competent. They’ve prolonged the life of my luggage & footwear. Highly recommend them.

Love my new soles and shine! Done in a week and a good quality resole

On time great price super friendly

Very fast and helpful, got my boots re healed and they feel great

They did a good job on reheeling my favorite high top boots.

They fixed my work boots and they are like new again!

Great place quick service, and good price. Will use them again when I need shoe repair

Good service and good price.

Awesome guys! Excellent service! Very satisfied.

These guys are great, they have taken care of my shoe repairs and polishes for years. From Cowboy boots to my golf shoes they have handled it.

Went to repair the handle of my suitcase, and luckily this place had the exact part I needed. Dustin provided friendly service, the part for a fair price, and even gave me some tips on how to maintain and repair my luggage. Hard to find good quality service and repairs these days. Will be back for all my shoe, luggage, and leather repairs! I recommend highly after trying 3-4 other places in town over the years.

They will fix your wallet a harly wallet

It only took 5 days to get my luggage back. They replaced my lock and adjustrd the zipper track. I was expecting them to take longer with the amount of luggage they had sitting in the front of the store. Friendly folks and quick turnaround. THANKS GUYS!!

I’ve never actually owned a pair of shoes that have needed repair but I purchased some nice new Tecovas Ropers last year. Unfortunately the leather sole bottoms wore out much faster than I expected.I dropped them off here last week and they were ready for pickup in under 7 days, so I was impressed with the turnaround time. Next, I actually got to look at the work they did with my boots and installing a very thin Vibram rubber protective sole to keep them from wearing out so quickly. It was installed very professionally and doesn’t look at all like it didn’t have those on direct from the manufacturer.I am VERY impressed with the quality of work and the time it was done within. These are my absolute favorite choice for casual and dress footwear so I really appreciate that they were able to get me back into them in under a week, new and improved.Thanks for your hard work! They look and feel great!

I found this place because it is the local Samsonite Warranty drop off site. But, I keep going back because Anthony and his staff are courteous and polite, while still direct, and they know their skills and the products out their in shoes and luggage quite well! I trusted them to fix my favorite suitcase and they exceeded my expectations and kept me up to date on the progress. Turn around time was also faster than I expected. Bravo!

Great service ready on time & excellent work on new soles and heels for my favorite leather boots. I asked about repair on rubber heels for my husbands shoes & they can do that too.

The customer service here is fantastic. Dustin, went above and beyond to get us taken care of multiple times. And the quality of their work is superb! But most importantly, they dont poke your eyes out! Keep up the great work!

Honestly never really give bad reviews. But when I went in the lady at the front was very rude and wasn’t helpful. I wanted to repair one of the straps on my heels and she just said there is nothing we can do for you constantly. Even when I was trying to ask her some questions. Probably will never come back here.

I took a pair of boots in on a Thursday afternoon to be cleaned and shined. They said they would be ready the next day, after 4 PM. This was the main reason I went to them. Because my girlfriend wanted to wear them the next evening. When I went to pick them up, they couldnt find them. The lady said she would call me the next day, but I never received a call. We went out of town, so I wasnt able to pick them up until the following Monday. It was a real inconvenience. I wont go back.

The front desk staff is not friendly whatsoever and I am not pleased with the repair work I received. They do not bother to get details on what youre seeking in regards to shoe repair. I brought in a pair of brand new leather boots that had some scuffs from storage on the shaft and vamp, there was no damage to the leather. I pointed out all the scuffs that I needed repaired and the woman nodded, gave me my ticket and sent me on my way. My boots were ready within 4 days; however, I received no phone call or e-mail as promised. I ended up showing up a week later and they were ready. The same woman gave me my boots and they were not reconditioned, but a boot polish (which was a totally different shade) was used to repair the scuffs only on the vamp, the scuffs on the shaft were not touched whatsoever. So basically what I was left with was boots that are a different color on the foot/vamp than the shaft. Save your money and your beloved boots and go elsewhere.

I was thrilled to find this shop. Even in a big city it can be difficult to find a place to have your shoes luggage and other leather goods repaired. They did a great job on two pairs of shoes for me.

I’ve used this service in the past and their service and repair was adequate. Recently I brought in a dog travel bag with a broken zipper and they wanted $85 to repair the zipper. Maybe that is how much it would cost to perform the work, however the bag was only $79 new. The store front is very crowded with what looks like abandoned luggage that does not inspire confidence in the work performed here.

Wish I had read the reviews before I went there. I went there because A boot retailer referred them. There’s a reason why there are a lot of poor reviews. They replaced the rubber part of the heel, simple job, but what they did was put a smaller rubber replacement and sanded the heel to conform to the replacement part of the heel. I didn’t notice the difference until the next day. If you’re reading reviews, don’t go there.

Best cobbler in San Antonio! Affordable and fast. Superb quality! Only reason why it lost one star is because the staff seems kinda mopey.

Customer service was terrible with a rude owner who used profanity at me as I left the store after I told him to have a nice day...

I took a gig bag (soft musical instrument case) there because one of the seams had come apart. It was done in ten days and that part of the bag looks brand new. Im amazed!

Johns the BEST!

I took a pair of my favorite Bjorns in to get the front right sole fixed where the threading was coming out. They called me about a week later and the shoes were reconditioned like new. Thanks SA Shoe for your superb service experience.

Real nice place I would recommend it

On approximately April 1, I took my beige purse in to have the zipper REPLACED WITH A METAL ZIPPER. The young man “promised” that a new zipper head is all I needed. I paid $21.65 on April 11, 2019 for the new zipper head.April 29, 2019 I returned with the same purse (again with a broken zipper) to be repaired WITH A METAL ZIPPER. I was told they would call me when the purse is repaired and *the $21.65 I paid previously for this repair would be subtracted from the cost of repairing the purse with a metal zipper*.On June 1, (FIVE WEEKS LATER) I still had not heard from them, so I went in & retrieved my unrepaired purse. The sales associate, an older female informed me at that time it would take approximately four weeks for the repair to be completed, neglecting to realize it had already been with them for five weeks the second time.In my opinion, dealing with the the older female was like trying to have a conversation with a rabid wild animal.I will never return or recommend this place of business.

I dropped off a pair of cowboy boots for new sole plate, soles and heals. When I received them a week later, they looked as if they were boots from two different people. The right one was so tight that it wouldnt go on. They took my boots back wondering how the boots could have ended up the way they did. Instead of putting my now screwed up boots to the front of the list, they have had them for a second week and have yet to work on them or offer any kind of compensation.

The fixed my favorite piece and I bought another while i was there. Great customer service.

Rude young man with the goatee and glasses. Rude on the phone but gave it a chance and went in anyway against my better judgement. This didnt care about me or my businesses and he made it known. Good luck treating folks this way and running a successful business.

Hampton PratkaSuper service has used San Antonio Shoe Repair for over 15 years. Fast and always on point. Very fast turn around and great customer service!

I took my Louis Vuitton purse to be cleaned and attempt to remove a large stain on the bottom which was only visible when turned upside down. I was told there was no garuntee that the stain would come out, which I agreed to when leaving the bag. I picked it up and was told they couldn’t get the stain out so it would be half price. I thanked them for that and left in a hurry as I had to be at work shortly. After further inspection of the bag, not only did the stain not come out but they somehow managed to rub the print about 75% off in two large places and one small place inside the original stain. They also made no attempt to clean the handles or any other part of the bag from what I can tell. When I took the bag into the store, the owner explained that they tried to get the stain out and that’s when the print rubbed off so he told them to stop and gave the rest of the bag a light cleaning all over. He then said that they had nothing to do with the print being rubbed off the other larger areas. He was extremely rude and defensive and told me my bag was really dirty when I brought it in. (Which is exactly why I took it in the first place!) I definitely did NOT expect more damage than when it was dropped off. I told him I was disappointed in his response and left. My boyfriend who was the one who purchased the bag then called and was yelled and cursed at by the owner. Very unprofessionally handled. I have a picture of the bag from 2.5 months before it went into their possession with no damage to the print in the large areas.

Ignore the bad reviews. These men are very very good at an old and dying tradecraft. As serious professional cobblers, finding them is like finding a needle in a haystack in this town—a well-kept secret given their generalized brand name. If you you need a retail personality to kiss your Gucci snowflake butt, go to Neimans. If you have a pair of $2000 exotic leather cowboy boots that cannot be screwed up, go visit the owner Chris and his dirty hand artisans for a finished product that looks better than new and improves on the original craftsmanship. I drive 45-minutes from Boerne, and its well worth the trouble Good work, done by hand the old fashioned way, takes some time. You’ll be glad you waited a week and forgave the lack of bubbly smiles.

Unreasonably experience

Had my boots repaired there for years excellent work

I wont be going to this establishment ever again. I was met with sarcasm and someone who apparently doesnt want my business so screw you people. Me: hi can you fix my wallet, Them: yea i guess let me see it, yea ok it will be $30 and a week. Me: why so much and so long THem: look if you dont want us to take care of it well thats the time. Me: good luck

This place does an average quality shoe repair work, with absolutely horrible customer service. I have stop 2 min before 6:00 PM to pickup shoes, and the person on the other end of the door keep on telling me that Store is closed...Said that, guys doing great work on the luggage. Net/net -- this is my go-to place for luggage repair, but for shoes & boot Cobblestone Shoe Hospital is still #1 place.

Terrible service. Brought in a pair of shoes to get fixed and they wouldnt call me back when it was done. I went in on a Monday morning to pick up the shoes and the credit card machine was not working so i couldnt pay for them. They told me to come back in an hour and when i returned again, the shoes werent even fixed. I mean the lady that works the front desk just looked at me and rolled her eyes at me when i pointed out that they just didnt fix the shoes at all. I guess they figure that they are the only shoe store in town. Well i showed them..lmao...found another shoe store that same day and they fixed another pair in just under an hour that same day and was setup to take payment right away and did a better job. So thats why i give thrm one star. No choice, 1 star is all i could use to write this review.

They may not be the friendliest, but they do a really good job.

Glad I found this place. They fixed my luggage for only $25.

Very professional. I recommend them.

Horrible service. Its like the staff hate their lives and their jobs and take it out on the customer. Had the same experience with 2 different counter people one at drop off and one at pick up. The service I recieved from the Broadway location manager is the only reason why I gave them a second chance. I will never go to the bitters location again.

Had the heels replaced on flat sandals. Poor workmanship, sour attitude, high price, and it took a week.

Do not take your shoes here. Wore my boots 3 times and the soles came back off. Went back in and they wouldnt fix them because it was over 30 days. Terrible customer sevice and even worse quality.

Saved my boots. Put new soles on them.

Honest and very helpful

Never been there.

They dont have urgent service and they lack a sense of customer service!