This place is impressive! I know how important it is to make the customer happy and be upfront, from start to finish they explained the diagnostics and called me for updates. All mechanics are ASE certified, and without a doubt I felt more than comfortable with the office and the professionalism. This place is top notch and I won’t hesitate to recommend or use them for all of my automotive needs in the future. Mechanics have a bad rep, but his place will change your state of mind on that if your have concerns. Thanks again!! Job well done!!! Thanks for taking care of my truck and getting her back on the road so quick !

An awesome dealer alternative. The only shop I can recommend for their great customer service and knowledge.

I was able to book my appointment online and was confirmed over the phone. My mechanic Paul called me (before any repairs were made) to go over pricing and I was even more grateful to find out they offered military discount! I will definitely be bringing my vehicle back for future service, thank you guys!

They diagnosed the problem and did the necessary repairs at a fair price. Honest and reputable folks there.

Absolutely wonderful customer service. I had previously taken my Expedition to the dealership and had a terrible experience and my AC still didn’t work after. Thousand Oaks got me in very quickly for an appointment, kept me updated throughout the day on the status of my car, explained to me what was happening and why and what the solution was. They took care of checking with the warranty company to see if the repair was covered and even found parts cheaper than the original quote. I will be returning for any other car repair needed. Highly recommend.

I recently took my vehicle in for AC repairs and some electrical issues that needed fixing. The team at Thousand Oaks was very polite, knowledgeable, and kept me updated on the status of repairs. The cost of all repairs ended up being under the originally estimated cost, and charges were very reasonable! My vehicle works great, was done on time, and the staff are very friendly! They also changed my cars oil at no charge because they saw my vehicle was due for an oil change. I also received a follow up call from their office a few days after picking up my car, because they wanted to make sure all was good with the repairs. Amazing service and great quality work for a reasonable price! I will be coming back for any future repairs or service needs for sure! Thank you!!

They are a little pricey but you get what you pay for. Great warranty coverage and customer service.

My experience here wasnt so nice. This shop was recommended through AAA. I needed a diagnosis. I was told it would be like $80-$90. So I picked this place. Everywhere else charged about $140. I got a call early morning like maybe 7:30am. I was halfway asleep, I was told they put in fluids in my car, used a test battery and then I will be told the diagnosis. I spoke to Paul, he said that usually costs about $200. I said oh ok well thank you thinking I was still getting charged under $100. I was too out of it to talk and I wasnt asked if I wanted that done, apparently they had already done it. I figured that was part of the diagnosis deal. I called back later when I was awake and Paul said I already told you! I found it very hard to talk to them afterwards. I just wanted my car back after that. When they finished the diagnosis, I was told it was going to cost me $582.97. I tried to ask why and if I could have an itemized bill. Paul then told me they have trouble sending emails. He seemed very frustrated with me. They were able to reduce the price to $322.35 but it didnt make sense to me and it felt sketchy. I paid them even though they didnt honor the original quote, I wouldnt have mind paying for a price closer to the quoted price. They said Paul was the one in charge when I had asked to speak to a manager. I figured maybe the manager could better explain this to me. That didnt help. When I received my Jeep back, they had left my left window halfway down and my car wouldnt turn on, so I wasnt able to roll it up. It rained that day so I have a plastic bag covering my window to this day and I live in an apartment complex, I dont want my window left down around strangers. I would not recommend going here, unless this is normal when getting a diagnosis.Update: I never gave an authorization, just to be clear. I think a huge misunderstanding did take place. I was under the impression that all that was included with the diagnosis, I did not know I had to pay for your equipment and supplies to do the diagnosis. I thought I just had to bring in my car and pay for just a diagnosis. And I did want work done but I was told you guys dont do engines and I was recommended elsewhere. Also, Im not so frustrated that my car needs a new engine, seeing how I was willing to bring it in and fix it. I was just frustrated with the attitude I did receive after asking for clarification on the diagnosis, the fact that the original quote wasnt close to what I was told before bringing it in, and the fact that my vehicle was returned to me with my window down as if it was out of spite.

Our neighbor is actually one of the mechanics over at this shop and so when we had trouble with our Lincoln, we decided to look them up. They have great reviews on Google so we took in our car at 7am. After a few hours I got a call with an update on the issues they found and how much it would cost. By 3pm it was ready and the end total was a little less than quoted! This is a business that knows how to take care of their customers! We will be back!

Long story short. I run a mattress store on Thousand Oaks Drive and sold one of the employees from Thousand Oaks Automotive. He told me what a great place to work and do business. He said they are the real deal. I decided to take my truck there for a rear brake issue including an emergency brake issue. After inspecting, they quoted a price and I said go ahead. Today I get a call that work is complete and the ending price was several hundred dollars less than the quote. When I asked why, they said when they got into it they determined that some parts and issues did not need to be fixed. They could have easily taken advantage of their original quote and my prior agreement. I am impressed and love doing business with a local entity.I appreciate their honesty. I will be back and will be recommending to all of my friends, family and neighbors. Plus they are completely professional and the place seems to be clean as a whistle. Thanks Thousand Oaks Automotive!

The only mechanic Ill ever use. Reasonable prices. Quick turnaround. Friendly, professional staff who always give you straight answers that are easy for non-experts to understand. Theyll give you advice as though it were there own car and have advised me against additional work they didnt think would be good value for me.

Excellent work, very direct in explaining what needed to be done. I will definitely bring my car here for maintenance from now on.

These guys are extremely professional and honest. My a/c went out. Took my truck in to get the problem diagnosed. They came back told me what it was and how much it would cost, it was alot. So I did some online research and found that the problem they reported was a typical problem for my vehicle due to a manufacturer defect (which they told me) and their price was in the middle to the average team he of cost. Military discount up to $50. I am happy to have found a trustworthy mechanic that I will return to for automotive repair.

I came in very optimistic after I had read several 5 star reviews about how cheap and how good they where.Well I had a noise coming from the tire which was a bad wheel bearing. These guys wanted $700 to chnage it! I ended up hiring a mechanic on Craigslist and ordering the parts. Paid $250 im total. Careful with these guys.

No one wants to have to take their car into the shop but we had a great experience getting our car fixed here. Helpful, honest, friendly staff. Quick turnaround and fair prices. Definitely our go-to place now!

Great Experience! Excellent Customer Service! I recommend coming here and will be back for my automotive needs! Thank you!

In the few times Ive had to hire their services at Thousand Oaks Automotive, theyve always been welcoming and helpful. The man at the front desk, Hunter H., has been thoroughly reassuring in helping me understand what is necessary for my vehicle, and how the staff at their shop go about executing those tasks.They make sure customers know what theyre paying for for what problems they may find in their vehicles, and even go as far as to explain differences in prices between part suppliers.I havent had any issues and I am happy to say I beyond satisfied with their services and professionalism.

All my vehicles are maintained by TOA.My wife, daughters and grand daughters are safer because of the professionals at TOA.

Very friendly and quick! Will definitely be back!

Best place in town to take your vehicle. David Harris and his team take very good care of my familys automotive repair needs. Excellent and friendly service. They followup and follow through.

These guys were thorough, professional, timely. They provided great communication and clear understanding of the issues with my car. I am pleased, appreciative, and impressed.

This is how business should be done! The staff is very professional and courteous. They even gave me a ride back home so I would not have to wait in their all day! I have been a customer of theirs for over 14 years, and their work has always been well done. When I went to pick up my vehicle, they had even washed it, five stars!

I needed a new battery and it was taken care of quickly and was provided courtesy driver service to and from home with proper pandemic precautions.

I was new to the area and needed service on my car. I found Thousand Oaks Automotive and they provided detailed and reliable service. If you need great dependable service they are the place to go.

Always good service and very professional!

Brought my car in because the washer fluid pump wasn’t working. The tech discovered it was just a fuse. Appreciate the honesty and fast turn around

When I needed help Thousand Oaks Automotive was there for me. Darlene was great taking down my information and had the vehicle towed with in half an hour this was on a Friday. I had my car repaired and back in my possession by Monday. Thank you Paul keep up the good work guys

Bill Zanatta, Poo and the rest of the Technicians are Top Notch.

Have had my 3000gt in there on several occasions. Work is professional and fairly priced. Would recommend this auto repair facility to anyone.

Very professional automotive shop friendly and helpful employees and very clean and well organized too.

Ive owned my 2008 Chevy Trailblazer since 2009. TOA has been the only shop that has worked on it (with the exception of myself for basic maintenance). I had recently taken my truck in to find the transmission was going out and the radiator was clogged with debris. After spending well over $4100 for parts and labor. I left the shop and drove it for 2 days and found I had to return it due to a mismounted fan shroud and noticeable leak in my new radiator as well as a piece that had broken due to possible mishandling of an ageing part during disassembly. I gave them the opportunity to make things right and David, Paul, Leo,, and all the technicians involved did so. They replaced the leaking radiator cap, remounted the fan shroud correctly and are replacing the broken part at no additional cost to me. These guys stand by their work and are willing to work to make the customer satisfied. I am grateful for their honesty and pride in their work. Thanks guys!

Thousand Oaks Automotive never lets me down. Theyre always forthcoming with costs and maintain communication regarding the repairs.

Shady Characters. Questionable Business Practices. Very Expensive. Avoid If Possible.

Extremely professional, prompt and reliable with exceptional customer service.

Very clean. Very professional. Work is performed in a very timely manner. After using a dealership for 47 years, this is now my go to place for all automotive repair needs. After only 2 oil changes, Im sold on this place. Highly recommend.

Ive used their services before, so I went in for the state auto examination. Fast courteous service, safe setup for social distancing. Like the way they sprayed my keys before returning them to me.

Thousand Oaks Automotive has always provided me with outstanding service and quality work on my vehicles that needed repair. Very knowledgeable and can get your vehicle repaired quickly. Highly recommend them for your vehicle repairs.

I brought my truck in @9:15 am and I called the facility at 12:30 and the lady who answered said the techs just got back from lunch and she would assign a tech to work on my truck. I went in for an oil change and a simple diagnostic test. It shouldnt have taken 6 hrs for this work.

I would refer Thousand Oaks Automotive to anyone in the San Antonio area having automotive issues. When one of our vans wouldnt start, and a jump didnt work, we called Thousand Oaks Automotive. As an emergency service provider in our own industry, it is refreshing to find another company that understands that time is of the essence. They handled the tow, which alleviates a huge part of the stress, as well as got back to us that same day with a diagnosis. Admittedly, there were no actual repairs to be made, just the reconnecting of the spark plug... we may have been pranked. Either way, they didnt charge us for their time or efforts, even if they were minimal, which almost any other shop would have. We only had to pay for the tow, which was at a discounted rate because we went through the shop. Since then, we have made Thousand Oaks Automotive our first choice for vehicle repairs and diagnosis. Everyone Ive spoken with from dispatcher to mechanic, has been nothing but kind, straight forward, and quick to get things done. With a commercial fleet of vehicles, we couldnt ask for more from an auto shop!

Had my AC repaired about a month ago. It has worked fantastic since. Giving a well-deserved 5 stars. The Entire experience was pleasant, thorough and quick. Excellent pricing! Highly recommending!

It is always a pleasure to visit the people at Thousand Oaks Automotive. In this current stressful time, it feels comfortable to make a stop at a place that feels like family. They are wearing masks and have a plexiglass shield to keep customers safe. I usually talk with Paul, he knows me and my car history, but they are all able to treat you promptly and professional. Im a 27 year repeat customer, which tells you a lot!!

Good service & knowledgeable staff.

Great guys

I’ve been taking my car to Thousand Oaks automotive on different occasions . Always pleasant and professional honest service. Thank you Paul for all your recommendations.

Outstanding Customer Service*****I called on Monday, June 10th, as I was having trouble with my car. My car was towed to Thousand Oaks Automobile and I did not have to wait too long. A new battery was installed. I love this place. I moved here from Florida two and a half years ago and my daughter recommended them to me. Since the first time that I walked through their doors, I felt like Ive been their customer for years. Im glad that I found a great place to have my car serviced when needed.Keep the good work, guys.

I found Thousand Oaks Automotive years ago when looking for a new mechanic. The AAA endorsement was a huge factor for me. These guys are now like family. They know you by name. They take excellent care of all our cars. Super happy

Absolutely the biggest crooks around. Had a fuel pump replaced there, which they drastically overcharged for, and 6 months later it goes out again. Bring it in to be replaced under warranty, and they cleared the codes, said I did it, and tried to say it was the mass airflow sensor. Exact same symptoms as before, but now its the mass airflow sensor, which theyd be happy to diagnose for 140.00, and then replace for 400.00. Asked them what the pressure on fuel pump was and they hadnt checked it. They are crooks and liars who refuse to stand behind their work.

Great place and crew. Very professional. They value your time and do their best to get your car back as quickly as possible. All work is warrantied.Been doing business with them for almost 20 years now and dont have plans to stop.

Had a glitch with a power window on a Toyota. The window went up and down fine but as it approached the top it would go off kinda crooked and the window would not close completely. Left it at Thousand Oaks Auto because I work close by. Hadnt been in there in probably 15 years. They called and said I needed a new motor and (of course), a regulator - they work together. Total cost - $424. I told them no - the motor seems to work fine. Had to pay $50 diagnostic charge (what a joke and a rip-off). Took the car to Yangs instead. He took the door panel off and found a part within the track slightly bent - fixed it and now it works fine. Paid $156. Im convinced that Thousand Oaks never even took the door panel off to check what the problem was. Now I remember why I hadnt been there for 15 years.

The people at Thousand Oaks Automotive have come through in the clutch for me time and time again. I have an older vehicle which unfortunately has been breaking down. The last 2 times, I was able to get my car back Same day they looked at it. I even went to drop off my car after they had closed, and when I was going to use the night drop, Hunter was leaving the store saw me, stopped his car and took the keys so I did not have to hassle with the night drop. It is little things like that, which make a huge difference to me. The people here care.

First thing I’d like to say is if you’re going to read a review please read this one you’ll be glad you did. It’s a little long winded but well worth the read.I’m your typical backyard mechanic who believes in diY.So here’s the story. My son is driving along in my 2010 F-150 truck and hears a rattling noise coming from the engine compartment. Once he gets home he finds a wobbling pulley which maintains the guidance of a serpentine belt.He’s got to get to work right away so my daughter and I break out the toolbox. We get to work removing components that are in the way and start repairing the problem. So we put everything back together with the help of my younger brother at the end.We then turn the key and get a no crank no start engine. I don’t see where we went wrong. I’m thinking fuses or electrical short. Long story short. I throw in the towel.There are a lot of big name shops but a few shops pop in mind and others recommended from friends and family.After pondering it for a grueling couple of days and a few phone calls I narrowed it down to one automotive shop that stood out the most. One that I’ve used in the past, one that I could trust and get the job done right with fair pricing and stands by their work and honest words, one that listen and tried to help me come up with ideas where I could possibly look for the problem before I threw in the towel. No pressure, and No familiar phrases like just bring it in with a repeating of the same phrase.I called Thousand Oaks Automotive and after explaining my personal situation to Hunter we talked about electrical problems and an amount it would cost me for a diagnosis which was a reasonable fee to run the diagnostics if need be and considering I did not know what was going on with my vehicle it might need to be done. Hunter said to me “Call me when you’re ready we will find the problem and be as affordable as we can”.Next morning I picked up the phone and called Hunter and told him my truck was being towed there.A few hours later I received a phone call from Hunter with good and bad news. It turns out my brother because it was such a hot day and he was tired from a long day at work he happen to leave off a nut while replacing the wires on the starter. Also thinking I was taking a protective measure by applying electrical tape to the wire harness the tape actually caused a separation between pin electrical contacts for the alternator. Go figure, who are the real nuts. LoL. That’s the bad news.Good news is because of their expertise and professionalism they gave it a good once over on the work we had performed, found the problem and fixed it without having to run through a full diagnostics. Now there are good shops and their some not so good shops. Any other shop may not have even found the problem and probably would’ve ran up the bill and called it whatever they wanted. I’ll never know because I chose to take it to TOA.Thousand Oaks Automotive with an honest professional automotive staff. Their Mechanics know what they are really doing. Hunter gives me the final cost of my bill....drum roll please... $39.95. WoW talk about honesty these guys are truly that!A Big Thank You to Hunter and Eddie and the rest of the staff from this backyard mechanic, “Who’s brother got thrown under the bus”, LOL. Sorry it was too long but my experience with this place that stands above all others had to be mentioned. TOA hope you all liked the doughnuts. See you all real soon for some possibly needed A/C work. Frank Lopez

This place is top notch! Good, honest professionals with great customer service. For the past several years we have had all kinds of work done by them from oil changes to major mechanical service and the quality of their work never ceases to impress. More than once they had the repairs done on the same day! The drop box feature is very convenient. They give you an honest estimate and explain what is critical and what is not, doing only the jobs you agree to (integrity here). Everyone I have ever talked to is kind and respectful - be personally or on the phone. That is quite a combination to have in a business, so we keep going back every time our cars need to be serviced and recommend them any time we are asked.

I had a minor billing issue and Dave, the owner went out of his way to fix it and make sure we were satisfied. He also printed out a map for my senior friends trip and was very helpful to her. Outstanding customer service!

Excellent service and very courteous staff. This is our go to place for car repairs, maintenance, oil changes, even inspections. I really appreciate their honesty and courtesy. I know my vehicle is in great hands with Thousand Oaks Automotive!

Ive used them for some years now but this last time was even more outstanding. Their honesty is second to none. They found the issue and saved me over 4k dollars. They also showed me how my car was running graphically (catalytic converters) and put my mind at ease.I know they arent the cheapest - as a matter of fact I know that at times they charge what the dealer charges (hourly/parts) but like the dealer they dont want you to have to come back for the same issue so they do their best to fix it right the first time.

Recently, I had an issue with my vehicle and took it into Thousand Oaks Automotive. This was my first time using them, but they were the only place near me who was willing to work me into their schedule. My vehicle is an older vehicle so of course, one problem became three, but the guys were able to get me back on the road again by the following day. I did have a new issue crop up a week later, but the Service Manager (Paul) had me bring it back in and treated me and the new issue fairly.

These folks are great to deal with, no matter what you need work on. We needed an alignment, work was done quickly, and within the quote that I was given prior to our visit! Thank you!

My baby (JEEP) has over one hundred thousand miles. WHAOO-HOO!!!!!14 Years EXCLUSIVELY, cared for, by the always reasonable and friendly TOA team.Applauding TOA with much appreciation!!!!!!Artfully Yours:Marjorie

Great staff. Efficient service. I will readily recommend this shop

Right when I walked into the office I told the attendant I wanted my driver side rotor and pad changed and I had the parts. He responds, Typically brake parts are changed synonymously (????) and we do not accept customer parts.Red flag. Red flag. Red flag. Do not support this nonsense.

I feel very comfortable when I leave my truck in the hands of Thousand Oaks Automotive. I have been taking it there for a long time now and I wouldnt feel more secure leaving it any where else. My truck is very important to me, and it being a 1997 diesel means I need someone I can trust to keep it running. I can rely on Leo and the guys to provide great service. Leo always keeps me informed and updated on the details. I just want to say thank you to the mechanics at Thousand Oaks Automotive for always being upfront and honest about everything. This is how it should be when you spend your hard earned money on something you care about.

Our car has over 197,000 miles on it and the brakes have never been serviced. We went to Just Brakes, thinking it would be the least expensive since they specialize in brakes. They said it needed all new calipers, front and back, all new pads, front and back and the rotors resurfaced. He said it was lucky the rotors didnt need to be replaced. The estimate was over $1000. We decided to take it to Thousand Oaks Automotive. They have done other work on our car and weve always been pleased at both the work and the cost. They checked out the brakes, front and back, replaced the front pads and resurfaced the front rotors. They said the back ones were fine. Cost $233.

Great customer service, quick oil changes! Came in to get my tires fixed and get an oil change, got everything done in less than 45 minutes. The oil change was a little pricier than Im used to but was well worth it. Would definitely recommend this place to others.

Extremely knowledgeable staff. First automotive place Ive trusted since I moved to San Antonio 7 years ago. Taken vehicle 3 times and will do business with again.

Have used TOA several times before today. Always spot on and helpful. They have earned my business the right way, by delivering what I agree too.The drop box was a great feature that I used for a Sunday afternoon drop off for an early AM appointment.I refer people regularly, and will continue to do so.Special thanks to Leo, very courteous and great customer service!

Quality auto repair you can trust and great people!

I always get treated well at TAA, both personally and from a quality of workmanship perspective. They always provide a thorough estimate before they begin repairs, are honest with me about the time it will take to repair and are very reasonable on cost. The other thing they NEVER do is try to sell me something that I dont need. In fact, they even try to alert me to items that I need to watch for future repair. To tell you how much I appreciate them, I moved out of town and still use them as my primary repair service.

My family and I have been using Thousand Oaks Auto Repair for decades now. All of our cars and trucks get serviced here. Love them!

Had significant auto issues and they did not handle the PR issues very well. To quote one of the employees about not fixing ALL of the car issues well, two out of three aint bad.Took the car in two more times to repair the brake issues and I still have a car with squeaky brakes. They will never have my business again!

Great service!

These guys are AWESOME! Paul was able to help me with a fix to get me back on the road within 2hrs of a short notice drop in. I really appreciate the great communication and the quick turn around. I will continue to bring my Tahoe and Elantra into their shop. GREAT SERVICE, VERY PROFESSIONAL!

These are the only mechanics in town that I trust. Im sure there are others but after bad experiences, you stick with someone good when you find them. They give you a written estimate and...stick to it. Great work and fast too.

Thousand Oaks Automotive is my go to for all my automotive needs. I have never felt ripped off, most times the work in done in a day and at most two. Staff is professional and courteous and if you live within a couple of miles they offer a free taxi service. Being single I really appreciate that as I hate putting my friends in a bind. My most recent problem was a shimmy when driving, I thought a motor mount had broken, nope, the insides of my tires were coming apart, outside they looked fine. A serious accident was probably avoided because sometimes I speed a bit because Texas is a big state and we have great highways and I like to get from point A to point B as soon as possible. They may have saved my life. Been using them for five years and have nothing but good things to say about them. Highly recommend them!

Always great work results. Definitely worth the drive across town to get things fix quick and within reasonable price. Leo always takes care of my cars when there is issue that is not to worth dealing with the delearships.

Dont be fooled by all the fake 5 stars ratings for this place. That would imply that they are perfect. Everyone I know that has heard of this place has had horrible outcomes from going here. Yes they are courteous but this place specializes in ripping people off and not telling you what you need to know. Definitely would not recommend this place for inspections (or anything else for that matter) as they look for any and all, add on repairs to make money on. My husband had taken his car there for a simple $7 state inspection, and ended up leaving with a dead battery later down the road due to a mysterious new issue with the radiator fan not turning off, which led to a costly $600 repair bill. There were no issues with this part prior going to their mechanic shop that day. The worse part is that we trusted these guys after just having spent hundreds of dollars there in the past on something else. My advice would be to watch these guys in action if they inspect your vehicle. Never get in your car after they are done servicing with the engine still running, as this place may have done something to it, etc.

Fair pricing. You can have repairs done cheaper but may find yourself having them done twice. These guys get it right the first time and stand behind their work with a 2 year warranty on repairs. I find them very professional. I dont like other men touching my truck (which Ive driven for 27 yrs), but if I must, I choose these guys.

Fantastic service, high quality technicians. Willing to work with you. Will not allow you to bring your own oil or parts though. Disappointed. 😥

A few weeks ago, my car battery died in McAllister Park. I have been a client of Thousand Oaks Automotive for almost 10 years so I called and asked for their help. In a very short while, David arrived with a portable battery charger and jump started my car. I followed him to the shop where he personally replaced my battery. Thank you, David, and all the nice people at Thousand Oaks Automotive!

Too expensive.and they screw my friend up..Dont go there or youll be sorry

I like this family owned business. They were thoughtful, patient, thorough and reasonably priced. I called around for prices for tuneup on my 2007 Lincoln MKX. The staff was helpful and I will use them again and again and again,. Family atmosphere and honest folks.

After more than 20 years of using Thousand Oaks Automotive as my only go to shop, I have never left a review until now. I figure Im way overdue in giving credit where credit is due. When I drop my car or truck off for service, I have always been completely comfortable in knowing that they will find the problem, notify me of the costs up front, and do the repairs necessary, for a fair price. Ive always found them to be completely honest, with my best interest at heart. Ive also found all their technicians to be knowledgeable and more than capable of performing the repairs.Whenever I leave a vehicle at Thousand Oaks Automotive, I have the peace of mind that things will always be done right, for a fair price. Im sure this will be your experience as well.

Had them do a simple oil change and everything was fine till the next oil change. They damaged the threads, the other place would not touch it. I take it back to them to check and fix. All they did was change the oil and told me that it wasnt leaking, the pan would have to be replaced, and it was normal wear and tear.Save your money and go anywhere else.

These guys are fantastic. They care about their customers and no BS

First time at Thousand Oaks Automotive, staff (Leo) was very professional, recognized issue I was having with my car. Scheduled an appointment the next morning, issue was taken care of very promptly and without any surprises.

Terrible. I went in for a state inspection and was failed for dirty headlights and a saturated power steering lines.Good news though. They can clean my headlights for only $130. This is completely fraudulent and terrible. To try and bait customers and hold their state inspection for ransom because they want to up sell a (ridiculously priced) headlight cleaning is so beyond un-ethical it is saddening.As for the power steering lines. I asked for the TX vehicle inspection code and it states that leaks will fail a vehicle (not saturation) I questioned the manager and presto, my saturated lines were now magically leaking.I asked for the manager to show me this leak and I was shown some dirt and grime that was near the power steering pump (far from a leak I assure you and the vehicle has close to 200k miles on it, dirt and grime is normal under the hood) and was told that they could replace the lines (I am assuming for another ridiculous price) but they were not going to pass the vehicle if I did have the work done.As a former state inspector I highly recommend that anyone wanting to be treated fairly and ethically take their vehicles and business to another shop.Their interpretation of the TX vehicle inspection code is to their own benefit and to force customers to purchase services they do not need.EDIT: Vehicle was inspected and was passed that same afternoon by another (ethical) inspection station.

Very professional always clean and great staff!

Thousand Oaks Automotive (TOA) just finished a bunch of work on my truck. After doing an inspection of my truck, identifying the issues, they presented me with options available to me to get my truck fixed. They did the work timely as well. Their employees are top notch and very responsive. I have used TOA several times and I am convinced that they stand by their work and are honest mechanics. I highly recommend TOA for any automotive repair needs.

We have been taking our vehicles to Thousand Oaks Automotive for a number of years now. Even though we moved to New Braunfels 4 years ago, we continue to take our vehicles there because we trust/value their work. Recently, we had an issue with our 2008 Yukon (has 140K+ miles on it). David at TOA took the time to help us understand what was needed and got the Yukon back on the road again for a very reasonable price. We appreciate the work you have done for us over the years and will continue to use Thousand Oaks for future repairs.

Been a customer for yearsThey do what they say theyll doThe work is complete when they say it will beDone right the first timeFor the cost they estimated (or less)Gommunication at every stage, never any surprises.Recommended!

If you want good, honest, knowledgeable mechanics working on your car, go here! Though they are not cheap, by any means, I truly believe that you get what you pay for when it comes to mechanic shops. I had a transmission replaced in three days. I was called promptly with a quote, I was told honestly what was wrong, and I was called as soon as they finished. I am a single female that has been in a couple times to the shop, and they never treated me as a dumb girl. What other shop will take you to the back to show you exactly what is going on while your car is on the lift?? Good people, I highly recommend them and I will be back myself, though hopefully not any time soon...

I had tried to get my vehicle in at two other places before i took it thousandoaks automotive, both the others were 5 star rated, the first one told me too drop it off sometime next week and they might get around too looking at it, the other one had a communication issue, my spanish wasnt good enough and his english wasnt either, called these folks and had an appointment real quick, and they were friendly, when i got there i liked seeing the grey hair, nothing inspires a lack of confidence as seeing alot of twenty somethings that know everything, these guys are friendly, knowledgeable and i would even go so far as too say i would trust them enough too send my wife alone without them blowing smoke blinker fluid or trying too bilk her, good folks

If I could give less than 1 star I would have. Where to begin. So I took my truck in for them to pull a vac and recharge my AC system after all of the parts were replaced. They told me I had a bad compressor, right out of the box. Ok sure, I sent it back and got a new one. Mind you, this was an open system at this point, no coolant to recover. So I took it back, this time with the new compressor and asked if they could just slap the new one on, no problem they said. Its literally 4 bolts. Didnt explain anything to me warranty wise. So I go to pick it up later, I had a whopping $700 bill. I did have some other work but about $300 of it was for the AC work, which was only supposed to be about $70 if I remember right to vac and recharge. The reason I took it there to begin with. They never told me that it was going to cost anything to put it in or I would have done it right there in the parking lot and saved $200! Anyways, they stated that they pulled a vac and there were no leaks. Fine. However I noticed that it wasnt as cool as I thought it would be but didnt use the truck all that much until recently and now that its hot, it wasnt cooling much at all and now they want to charge me to fix what they should have done to begin with because theres no warranty on ANYTHING, since I provided the part. I also paid quite a bit for an alignment which they never really did. It still pulls pretty bad and they said I needed another part for that which would be another $300. They are dishonest, scamming and their customer service is terrible. I will never go back and will tell everyone I know to stay away. Horrible, horrible place.

Having worked on cars my entire life i usually dont get stumped on what my car needs fixing but when i do i definitely reccomend Thousand Oaks automotive! They take very good care of your car at the most reasonable price! Ill definetly be coming back for all my auto needs!

Been taking imports to them for years (Mitsubishi, Mazda) - super friendly staff, knowledgeable techs and quick. You get what you pay for.

Brought my truck here to replace the steering column. After I picked it up all of a sudden my transmission was slipping. I brought back to them 4 different times, each time I got it back it became worse. I tried driving it across town and I blew something out and I was leaking transmission fluid. They claim no responsibility for that happening. They also have no clue why my transmission would be slipping after they work on it. They charged me for work with out my consent. I will never bring anything of mine here again, nor will I ever refer some one here.

Make sure you talk to Leo! Hes the best! Hell tell you the good and bad and wont spare any details! He really knows what hes talking about. Over all, one of the best auto shops Ive been too, not to mention its AAA certified, so all work is guaranteed!! This company is truely about customer satisfaction and not about clearing out your wallet. I trust these guys with my car everytime!

They know you have the choice to either have your vehicle towed to another shop or leave it there and pay their premium prices.In hindsight, I should have towed my car to another garage. I wont be going back to them ever again.

GOOD CLEAN SHOPE. FAIR PRICES...GOOD TECHS.

Completly satisfied with my acdelco battery purchase. Great customer service. Leo was very helpful.I didnt feel pressured to buy anything i didnt want. Thank you Thousand Oaks Automotive.

Fast and friendly service.