I love cars and I love working on them. When I have a car part problem or need to get something car related, this is one of my ports of call. While usually Im looking for a performance part or an aftermarket mod, I sometimes need oils or lubricants or fuel treatments, and Ive never really been disappointed. When they dont have a part, they have been able to order me something with no fuss. I also enjoy being able to bring my used oils in for recycling!

I had to buy oil for my car on a recent trip and found this Advanced Auto Parts store near my location and in the forward direction of my trip. The store had just opened for the day. As I entered, I was greeted by two employees working behind protective Covid glass windows. They very courteously asked if I needed help finding anything. The oil section is clearly labeled in huge lettering so I found what I needed immediately. The clerk was very friendly, but professional, as he checked my oil and I paid. As it was a hot Texas morning, my engine was still hot and I had difficulty turning the oil cap. I went back inside the store to find a tool that would help me, but the clerk very graciously went out to my car and opened the very hot cap. I felt very well taken care of at this facility and was very pleased with the above and beyond service I received. I was able to put the oil in my car and continue promptly on my trip.

Great store! Very well stocked! The enjoyed know their stuff and are very helpful, thank you Rod!

Great and fast service! Highly recommended this location.

Im having more and more of a hard time with Nacogdoches location everytime I go. From wrong oil filters to paying for a battery with a 1:30 pick up time. Showed up, had to wait til 2:10 for wrong part to be delivered. Still had to go to Pat Booker location to pick it up myself. Harder and harder to stay loyal with all these shenanigans. 2 stars for Nacogdoches, they try, but bless their hearts. 4 stars for Advanced Auto Parts overall.

Called other parts stores looking for o-ring. They werent too helpful or knowledgeable. Went to this store in person, and they had what I needed and took the time to look for it.

As a woman I walked in and was completely ignored by Fred, the only sales clerk visible. I went to the headlights and couldnt find a headlight reference guide. Went to the counter, Fred turned away from me and proceeded to dual the phone, never a word until his call did not go thru and I was told wait a minuteI still had not been greeted. He went to another phone and made his call. When he returned to me I asked about the reference guide. Was told they dont have. I told him what I thought I needed and he verified I was correct. Still no conversation or acknowledgement beyond basic business yeses and nos.Very unfriendly customer service.Very unprofessional.Very not female friendly.

Staff very helpful. Store is kept up and clean. Easy in and out access and you are able to go in and shop. Really helpful when the staff goes the extra mile to explain additional info you may not know you needed. Thats Grest Customer Service.

This is a good shop. Super helpful.

Ive been shopping in Advance Auto Parts for over 10 years I luv everything. The only issue today is that the sales rep didnt appear to want a help. First with the window tint then when he checked my vehicle that has the engine light on. He told me to google the codes so I know whats wrong. Would of been nice for him to check those codes and give me a price on the parts I needed.

Went there to get new head lights for my car. The service was great. The store was very clean and it was easy to find the merchandise. Before I left the store, I made a new friend with the person that helped me...her name is Mrs. PamI would recommend this store to anyone looking for great buy and even greater service!

If I could give negative stars I would. I was working on my motorcycle. Really just maintenance stuff. A friend and myself went in this store to get a couple of things. We were looking around really in no hurry probably been there 10 minutes or so. Not one employee asked if we needed help or even acknowledged us being there. Well all of a sudden one of the counter monkeys yells across the store “ you guys need to hurry it up”! To say the least they didn’t get any of my business. I asked to speak to the manager and was told he wasn’t available. I would assume that you want customers to stay in your store longer. Done completely with Advance Auto Parts . I will pay more and drive farther before they get one dime of my money

I was helped by someone for what I was looking for and quick check out

I needed a battery for my truck, the staff was very friendly and quickly got me what I needed. They were able to assist me with other things that I needed as well. I actually got a box of 100 latex 7mil gloves.

Love how they interact with you

Well knowledgeable staff. Thats for great customer service experience.

Once again advanced delivered a quality part and saving 20% online is great

They went above and beyond in changing a battery when the parts were really messed up. Great customer service!!

Very good customer service Stephanie help me get what I needed for my truck. 👍👍👍👍👍

Needed a new battery, turns out needed a bit more than that. I believe his name was Fred and he had no trouble helping me out. Great sense of humor, knowing that it can be stressful when your vehicle gets you to and from work. Thanks again!

The Clerk was really nice!!! Helped get my wipers and put them on for me! Great service!

My husband was out of town when my battery died. Came here and they assisted me pick out a batter and they installed it for me. I was so grateful!

Customer service was lacking

Awesome service!

Sh!++y customer service, wouldn’t let me wash my hands.Never going back

Went in for a battery issue for a vehicle I bought from Drive Time. The associate not only addressed the issue but was able to correct the issue in timely manner. Great customer service

This is the laziest store. To begin with, everything was NOT in the box of the part I ordered. Then, they would NOT bring me the correct item. Stating that 2.1 miles was out of the area. So, I am left to figure out how to get the correct part, and I am not from the area. Furthermore, my car is not drivable. VERY BAD CUSTOMER SERVICE.

For being a customer with a commercial account, I have never met anyone with the want to meet all the customers needs and requests like these guys. They have gone above and beyond to both find the parts/fluids required and also to make sure they got to my shop in a very timely manner.

Car wouldnt start, dead four year old battery, replaced my battery and got me back in on the road.Job well done.

Good service

Horrible staff I was given the wrong part and then when I got upset the older grated hair blamed me that I did not tell him the correct type of car of vehicle. He had the nerve to laugh at me and then hung up on me. Go to AUTO ZONE better service and they know their cars and parts.

Everything you need in a pinch.

This place is conveniently located close to 1604. Every time I have gone every one there has always been very helpful. Always a friendly environment. If you have a problem go see them on Nacodotches Road close to 1604. Next to the Bee carwash across from the Walmart

Great crew, very informed. Good price range.

Ok, no real knowledge other than twice in three months I needed batteries for two different cars and in both cases they found it in stock at a good choise, installed it free, and kept the Programe code alive long enough to prevent a password melt down. More than most could ask for $60 bucks

Wasnt crowded, was shown what I needed immediately. (probably due to hardly any customers at that moment).

Knowledgeable staff. They will go out there way to find what you need. Very helpful!

These guys will not ask the year of your truck when selling you washer fluid. Great staff.

Bought a battery online, went to store 30 mins after placing order. Mr. Rick (I believe) tested battery and put new one in well under 30 mins. Total time at store less than 30 minutes on a Saturday! Top notch service!

Horrible customer service. Dan Brice is supposed to be a manager but likes to talk down to customers. Was buying a product that was going on sale the next day. I asked if they price match themselves if something goes on sale and the sales rep told me they do. I come in 3 days later when the item is still on sale and Dan laughs at me about why I am trying to get my money back. I will never go back to another Advance Auto Parts.

Purchased parts online and took to mechanic. Had bought wrong part, called Advance Auto Parts and Fred delivered the right one within a reasonable amount of time without a trip charge. Thats what I call service. Will be a long time customer.

Mike and the guys have always been very helpfull everytime im there, cant go wrong with their prices. Mrs Aussie is always filled with joy and good customer service. Thx guys!

Didn’t offer tools to help customer in front of me. Staff doesn’t wear masks during Covid 19. Anti social and workers are busy on their phones. Won’t be going back due to this

Very friendly and helpful staff. Had the parts I needed at reasonable prices.

Helpful staff, used reader to identify issues with check engine light.

Great, reliable and honest people working here. Always able to help figure out problem.

The people at this store are a lot nicer than the people that AutoZone.

Lynn is the best offered sound advice on what I needed

Always friendly. Attempted to order part - when they didnt stock it.

Great service! Mark was very helpful. Thanks.

I usually shop at the Perrin Beitel location but recently saw this new location which was closer so I decided to go in to make my purchase.The manager was useless and had a bad attitude. I would not recommend this location.

Old guy behind the counter was slow and seemed he didnt know what he was doing.

My son needed a part he couldnt find anywhere else, gentleman was very nice

Its nice they provide free service for dumping oil but they dont need you to treat you bad because youre using the service.

Batteries are overpriced got mine at Walmart with a better warranty for forty bucks less

Great staff and quality service.

Always find the part I need

Very helpful staff!

Only 2 ppl know what they are doing there and 1 is quitting.

Great Costomer Service!

Good pricing and nice people

Professional friendly Knowledgeable clean

Great servie

Good people

Good

Helpful,professional employees.

Good Service good parts

All your automobile needs here friendly staff

Great service

Like these folks

Friendly and helpful

Very helpful

Good service

Mans toy store friendly staff

Stop following me, creep!

Good folks

Ok

Average car parts store

Great service

Friendly people

👍👍

Friendly

Well