Sadly, no help at all. Prices are outrageous. Called At&t from the parking lot and they helped me out! Much better prices too!!

Lost a sale and a customer for Verizon. I brought my youngest daughter to this store to upgrade her phone. There was only one other couple in the store and the staff met me at the door and put his hand up at my chest. He asked me what we needed and I told him. I was told in a rude, abrupt tone that we could not come in the store until a rep was available. I refuse to wait outside a mostly empty store. Fear is a terrible business model. I dont have to have to have a phone, but if I do have one it is not going to be a Verizon phone.

Good staff, but definitely need more staff the wait time to get help is very long. But when you finally get it they are great

The rep named Sonia was great with all our needs .... Very nice, helpful n, professional. Thank u Sonia

Always professional and quick to solve problems without attitude.

Poor Attitude from the same attendant all the time Verne. Advised me I could not cancel services here, Lies. They are a Verizon owned store they have same tools as Customer Service Department. If its not a Sale your wasting their time. Verizon Staff please don’t spent your time writing back kissin A**.

Rude store manager runs store like high school movie mean girls. Its a shame

Mario was very professional and very patient with my new purchase of a phone. I appreciate it very much. Great experience

It was great other than a 48 min waiting time.

Still have to wait outside but they were very helpful and knowledgeable.

Excellent customer service and great deals!!

The employee was impatient with us. Cutting me off when I spoke.

Vern was a great help and Cassandra has helped in the past. Theyre the best!!!!

Had to wait outside only one person in the store, wait time seems rediculous. Hopefully service gets better.

Our associate was awesome and very knowledgeable. We wish we got her name she was awesome like I said.

Very friendly n helpful

There was nothing wrong with this particular store. They where nice and helpful. Im giving Verizon 1 star for its throttling of data. It is not truly unlimited. Data speeds slow to a trickle once you have reached youre data allotment.

If you’re looking for a place where you can’t spit a sentence out without being told to keep your mask over your nose or being told to stay 6 feet apart every step of the way, then this is the place for you!! I mean, who needs to see the tablet of your information that the very rude employee is holding 6 feet away from you? I guess you could try to listen to what they are trying to say, although very difficult through the muffled voice coming through the almighty mask. Overall very rude and irritating experience, the guy wouldn’t even put a screen protector on my new phone because I had to schedule an appointment for that, even after I sat there and waited for an hour.

Bought new phone. Really worked showing me the ins and outs.

Everytime I go in this store they cant seem to help me. Its always, call the 800 number...Whats the point of the store then? Horrible!And in the age of covid 1 person at a time in the store?!?! Ridiculous.

Shawn was knowledgeable and got me taken care of quick.

Aweful...customer service does not exist anymore. Customer has to transfer all info between phones themselves. Clerks cannot even accept payment cards. Outrageous prices ALL PRODUCTS. Will be changing providers.

Great except their Covid regs junk turns me off. Ill go to Walmart next time

I received great help today, agent was very nice and very helpful. She helped me with my issue and was more than willing to assist with any other questions. I recommend going to this store for the great customer service.

The Manager today was rude and condescending. Didnt matter what my situation was she could care less. She came out saying that it was not her issue and that I should take it up with the manufacturer of the device. Even before she read the notes on my file. I told her that I had already spoken to someone about this and that I was only here to get it fixed. She stated that my problem was irrelevant and that it didnt matter what the representative previous to her had said. She said, I am the manager and this was her store! wow how ignorant to claim such a thing. She doesnt own the store. She is just an employee and should care about the problems the customer has. After I readressed her she said fine ill get a screen for you and you can put it on yourself. She walked to the back of the store and brought one out. I told her that I didnt know how to put it on and that was one of the reasons I chose to come to the store instead of getting one mailed to me. At that point she become agitated and said you know what i changed my mind Im not going to give you a screen for your phone good luck. You can go ahead and go to another store. I couldnt believe it. She acted so childish and immature. This person has some serious problems with customer service and should not be in the position she is in. I hope that they review the video footage of the store and see how she treated me. I have gone ahead and called customer service on this issue and have asked to speak to the regional manager of this store.

The guy that was working there the guy that was working there was very polite and he fix phone

Ramona, who is the manager, was EXCELLENT! Id gotten a screen protector for my Note 9 and it wasnt seating right so she spent at least 30 to 40 minutes trying to get it seated correctly. She never rushed nor showed frustration. Eventually, she got it on the phone with one small bubble on the lower right side still showing which my fiancée eventually smoothed out. She was very professional and very helpful.

I went in with 2 customers ahead, I walked around store, was never greeted. I realized after 10 minutes it was just 2 of 5 employees that looked available but was busy playing on their phones at the counter, I approached one guy Gonzalez and asked if anyone was available. He told me how was he to know I needed help very defensively. Which at that point I was not accusing anyone of anything, I just wanted help getting new service and a new phone. His tone and attitude became very aggressive. He asked what phone I wanted, I said I needed help finding a phone because I wasnt sure, then he said how was he supposed to know what kind of phone I wanted. I then told him I didnt want his help any longer and to get someone else. He never returned so I left. Very very disappointed in Verizon as this was my first time in a Verizon store. I went in with a smile and left with one regardless of how I was treated. @2pm Mon July 15th.

My husbands phone had stopped working, so we visited the store for help. After many attempts at trying to repair it, Lupe did not give up. Her customer service skills are exceptional! Also, Scott from the back came up to assist when Lupe had done everything she could think of, and he made a hail Mary to fix it, and it worked again! We were very pleased with the service we received from both of them!

Extremely helpful when my phone went missing. Helped me not panic. Bothemployees who helped me made me feel like I was important to them. They even remembered when I came in the first time

I was very impressed with Verizon theyre very nice and Ill help you with anything I was embarrassed to go because I thought it was just little things that I didnt know about my phone but they showed me and Im so happy with my phone now things to Verizon employees they are very nice and very polite thank you Verizon so dont be embarrassed to go to your Verizon store and tell him whats going on be very nice and Ill help you E.F.🙂

We have used a local cell phone provider since they opened. Lately we have been hit with high cost for going over our data limit of 750MB shared between four phones. Our bill sometimes was over 1k for the four phones. Investigating we noticed most national carriers were lower costs for their services. When we looked into Verizon, it was going to be a savings of well over 5k per year. When we arrived at the store we were greeted by Natahonia (spelling probably way off, sorry) and she helped us well above the call for duty. She explained our choices well and showed us the different phones available. Having worked with other carriers, she was very knowledgeable of the business and answered all our questions. She spent hours with us as we changed over all our phones. She stayed late from work and made sure we checked our phones and verified that the pics, and other things we wanted to keep, we moved over to the new phones. The store is roomy and clean. The whole staff was fast to help other customers. While we were there, we watched how the staff worked with everyone to make sure they were happy. While a new customer, so far it has been great.

If you patronize this establishment be warned not to have the manager Ramona touch you equipment. We purchased a 50$ screen protector for a note9 and had her install it. She did good till she broke it and ran to the back and came out with a screen that was not in a box. She ripped the now broken screen off and did not install the new one per the directions. It is falling off 1 hour later and she refuses to accept responsibility for her lack of workmanship. I am being informed she did not give us a correct screen protector as she would have had to buy it........be warned they do not follow their own protocols.

I absolutely hate the process to get in the store. Makes no sense when supermarkets are open. Bars are even starting to open!!

Great, super friendly, knowledgeable customer service. Cassandra was super friendly, helpful, and didnt let a question go unanswered. My husband and I are super appreciative and 100% satisfied with our experience.

I was having a few problems with my phone and when I took it in it could not have been easier! I didnt really have to wait . They checked it out and cleaned it up and its like new now! I was in and out in 10 minutes ! Couldnt be happier!

At first it was horrible! Then it became perfect. Seems Pixel and Pixel 3 are the only ones that do not have a USB end on their charging cords. Only C connection at both ends and on end of charger.

My last three trips to this Verizon store have been pleasant and remarkable quick.

My husband just went to the Verizon store in San Angelo in Sherwood and was treated very badly by a woman about 30-35 yrs old with dark hair. She refused to help him since his phone since it was set up in Abilene,Tx last week. She was rude and refused to do her job, to help a dedicated Verizons customer. He was so angry he left and came home livid. He has never at any Verizon store been treated so shabby and has never left without great service!

Had a great experience.

We were shopping for new phones. Although they didnt offer the best deal.... The staff was very helpful, knowledgeable and informative.

Ramona was amazing help. super outgoing. i am for sure switching to verizon just because of her. loving my new galaxy 9 🙌

Always very nice and courteous to us and fast service😍😍😍

The person who helped my husband and I was rude and inconsiderate to anything we had to say I was forced to wear a mask even though I have a medical condition I was wearing it below my nose because of this condition but was made put it above my nose and the person who took care of us was complete rude when I informed them that I had talk to a representative on the phone and that I was not to pay an upgrade fee and she snapped at me saying that I would need to call the 800 number again this person had horrible customer service and should be punished for being so rude to a customer

Needed some accessories for my old Samsung S6. Received prompt service, they dug around in the back gathering what I needed and checked me out in just under 10 minutes. Likely the least amount of time Ive ever spent in a mobile store.

Very good I percent accomplished thank you

Friendly staff. We had no wait wife got the phone she wanted. Moto z4. Wish they had more selection of phones. Moto razr2 or asus rog phone would be nice. Some of us arent interested in just the next iphone or Samsung and would like more variety.

Best experience in a Verizon store yet. Jordan was SO very helpful, i couldnt have asked for better service!

Need to update hours

My bf added me to his plan and i ported my number from my old service over and not only were we Im the store almost two hours but they screwed up and 24 hours later my number still isnt ported very disappointed

The really white blonde haired dude with blonde eyelashes, can’t remember his name, is a liar. and i hope he gets fired. had told me that it would ONLY take 24 hours to go through account recovery. mentioned nothing about 24 hours to TWO WEEKS. so thanks, dude. can’t access my apps, pictures or anything for another two weeks. don’t come here, you’ll get lied to.

The employees are all so nice and helpful

Was directly lied to today. Been here multiple times over the last 4 years, standard wireless experience of waiting and upselling. This is coming from a former indirect Verizon Wireless employee. Today I needed a SIM card in order to activate a phone I didnt have with me. Called in advance to have them be ready because I was coming through town and had no time to waste, wanted to make it easier for everyone. This is something Ive done before. Was told they wouldnt be able to give me a SIM card without being able to activate it with the phone. I was told this was Verizon policy. I explicitly asked because Im pretty aware of Verizon policy. First time Id been told this so I called Verizon corporate support where I was told no such policy exists, the representative annotated my account to explain to them why I needed the SIM and how I didnt have the phone. The store employee Daniel would not give me the SIM upon arrival. I asked him if this was a Verizon policy and he said yes. I had him speak to a Verizon rep and Daniel tells him its a store policy to not allow people to have SIM cards. So instead of telling me it was their store policy upfront I was lied to and told it was a Verizon policy. Wouldnt be upset if I wouldnt have been lied to, if it wouldnt have taken push coming to shove to be honest. The absence of integrity here will ensure that I dont return. Verizon support gave me a $15 inconvenience credit and were just as dumbfounded as I. I went across the street where Best Buy didnt give me any grief over handing me a SIM card. So get over yourselves Sherwood Verizon, it doesnt take a wrinkled white shirt and badly fitting slacks to activate a damn SIM card.

Horrible. 1800 # is no help.

Terrible customer service at this location. I just got off the phone with a representative and they didnt even have a clue how to do the bare minimum... Like, look up a number for me to call. Hilariously terrible.

Finally Left Sprint... Love my New Phone and Data

Cindy was absolutely the best, she helped us get everything we needed, and back on track with our service !!!

Amazing place amazing customer service a place that makes you feel like YOU make the decisions

The gentleman that help me was great. Thanks

The employees are very helpful and patient.

Daughter got an upgrade. Cass was super helpful and very nice. Spent a lil time here cuz she didnt backup her phone prior to coming here. Not the cheapest carrier but I believe the best.

Good people!

The manager and one other employee both lied to me over and over. They both told me I wasnt able to have a smart watch or tablet function unless they had their own Verizon account activated. That is 100% false. Even when I told the employee that he continued to lie to me, so I calmly hooked my smart watch up via Bluetooth and showed him and walked out. He wouldnt even cancel the active lines when I asked him. True story. Ill just call Verizon and have them do it for me. Dont shop here!!

Fast, friendly, and had what I needed. Got out family in and out quickly when the kiddo got bored. Thank you.

Cassandra talavera was Awsome very very professional. I will continue to do my business with her

Verizon very expensive,my voicemail hasnt worked on my phone since I got it, wish I could find new phone service that is better and cheaper,we pay 245.00 a month for 2 phones.

Very helpful people and answered all my questions. We just might change over.

Friendly and helpful, sales staff arent too pushy (its their job to sell you things after all, lol).

Customer service is quick, but I was able to find a usb-c to usb-c cable in the time the associate was looking for someone to find one.

Employees should not suggest courses of action if they do not understand their own company and their own rules. Just another sad excuse of customer service and stupidity.

The day after Christmas, we went to this store to inquire about a problem with our phone. The attendant that opened the doors was very unfriendly. The woman who waited on us was rude, and not willing to help. She treated us like we were taking up too much of her time. We have been a Verizon customer since 1993 and are seriously thinking of dropping it.

The store has a good location and the employees are friendly.

Only reason they get one star is because 0 stars is not an option. They have horrible customer service! Switched to Sprint and saved $70/month on my bill for the same options plus I get Hulu free every month. Once your plan is canceled they close your online payment, you go into the store for your final bill and they say per our policy we can only print the first page. That is so they can make it difficult for you to take you last bill to your new company to have it bought out. There are not enough words to describe my total disgust with Verizon. They were a horrible company from the time we signed up!

The help did there job! No complaints!The manager on the other hand was rude and acted like her s*** didnt stink!

Had a problem with my phone. Sat for 20 minutes without being called. Finally left and googled the problem to fix it myself. Poor customer service.

Fun place Fun people Fun place to buy a phone.

Very helpful and fast to help you

Hackers say we dont live at sedona Ranch Apartments 2901 sunset drive 35E. 76904.but amber and i live herebarbara sue cooper

Good service, high prices

Very helpful staff and was in and out. No waiting!

Ive been sitting in their lobby for an hour at the time of writing this. With more employees than customers in the store at this point I guess my business isnt important to them...

If I could give 0 stars I would. Their policy seems to be well, if you dont like it, too bad!

Wonderful customer service! If you have a problem, Brian and Cassandra can definitely help you out!

Love it. Best customers service ever!!!

They seemed very nice, helpful, understanding & explained everything in-depth. :-)

Ramona is the worst. She always has an attitude and is very rude. I am always lied too just to get money. Never keep their word. Always only like three employees working. Takes forever to get seen. Do not go to this Verizon. Worst one Ive ever had to deal with.

The employees were confused, as to how to use Android phones - when they BOTH have Droids. They also used Jesus Name in vain.

Nice staff, very helpful.

Great service!

First thing that happened is the sales rep called me a liar. Horrible individual rep.

Excellent service here.

Mario was very helpful and courteous

Friendly and professional thank you Verizon they. Even hooked me up with a charger on the house and activated my hot spot ....🤝

Best service provider period !!

ATTN: AKA ALEX, That young Hispanic woman is always rude and has an attitude from hell! VERY DISRESPECTFUL!

Service was okay!

Always helpful

Terrible service after activating my phone they wouldnt even help me transfer data from my old phone to my new phone

Good customers service

Probably the best Verizon store anywhere