A very nice place, was waited on, tookin care of in a great manner..

Ive visited twice, once to set up a new line, and once to fix an issue with the phone. They were extremely helpful in both instances.

Got what we needed and where in and out in like 20 min, only 4 stars because past experiences havent been as good. They seem better then they used to be.

These guys are really good, they tweeted my phone an now she purrs.

Was given incorrect information regarding new phone purchase and trade in. Yes, people make mistakes and I can understand that. However, no one even tried to make things right or even apologized for the error. Nor even asked the manager to step in. It was what is was and I could take it or leave it. Been a Verizon customer for well over 20 years. Customer service is what sets companies apart and that certainly applies here, or the lack of it!

There was a guy named James there and he was soo helpfull and answered all our questions

Customer service was amazing.

Great prices always come on down here and grab some great prices and excellent service.

Jamie was outstanding, very patient trying to fix my phone...3 SIM cards later it is working again

Good customer service

Everybody is friendly and very helpful they will give you the pros and cons of each device you looking at.

Best service and customer service

Very helpful and knowledgeable!

All I wanted to do was talk to someone at the store. I called the number and it took me to an automated service. I tried every option and couldnt get through. When I finally got through to someone on my last call, it was someone from the call center located who knows where. They couldnt connect me our offer any help to contacting someone at the specific store. All I wanted to do was talk to done at the Saginaw - Bay Rd store.

Did not have any phones in stock could not get what phone I whanted

Josh was great and funny and great at his job

Very helpful associates

I have to say I am VERY disappointed in this location. My husband and I have apple phones for years now. However, with the new Samsung phone launching, we were very excited to head into the store to play with it in person, and to possibly make “the switch!”When we got there we were very awkwardly and quietly “greeted” and stopped halfway in the doorway to be questioned about our accounts, almost as if we had done something wrong and we weren’t allowed in the store.While my husband worked out the details I asked if I could take a look at the new phones, since covid is going on and new rules are in place. After I asked he looked at us rather rudely and reluctantly said “yeah I guess, they are all out around the store” which made me feel very unwelcome and almost as if I was burdening his day!The customer service is just not where it should be considering I am coming into your store to drop a couple grand on two new phones. Please reconsider who you have greeting your guests.

They was in a hurry to get me back out the door so they could go back to doing nothing

I dont normally leave reviews, but this was some of the worst customer support Ive ever had. I came in with an issue (broken Google pixel 3XL) and got rejected service since I had a temporary ID. Went to the Verizon store on Gratiot road and they were pleased to take my $750 for this new Samsung that Im typing this out on.

No waiting. Understand my issues, and left very satisfied .

Excellent service, all questions answered.

Its a store the have what you want and they take your money for it

They were able to get us in and take care of us even without an appointment. Tha k you and the service was great super friendly

Not super friendly and didnt help setup my pho es or transfer data.

The girl was not friendly

Friendly helpful staff. However I was sold the wrong accessories but that wasnt the stores fault its Verizon and the way they mark their items.

Helped me fix my problem in a very quick manner!

Omg this place is amazing! We were in and out in 25 minutes! We got our own plan and kept our phone numbers all in 25 minutes. Great job guys!

Plenty of friendly people willing to help and they got me exactly what I was looking for. A nice clean place with not a lot on display, but make sure you ask as they have a lot more than they show....Thanks!

Service was really fast and nice, i got a new phone that day

Very rude customer service

Got in and out pretty quickly - upgraded a phone, which normally seems to take forever. The associate was fairly polite and nice, plus seemed knowledgeable and eager to help. All in all it was fairly painless for once.

Absolutely amazing staff and service. Wife got a new phone and a tablet s4 for me. Love them both. Stopped by another Verizon on Sunday. This location was closed. Will definitely wait for this location to be open next time.

They helped me and my other half great. We got set up with everything we needed. The only thing I dont like is the phone cases are super expensive

The first day I was there, the sales person was very friendly and helpful with finding me the perfect phone. It was ordered, but the day of pick up was a mess. Transfer of information was wrong, have wrong name listed as owner of my phone, said they cant fix it, but they did transfer my contacts and most apps, which Im happy for.

Have a problem with my phone. I tried to fix it on my own. Great service. Fast service. Friendly service and a fixed phone in 5 minutes

My husband and I have been getting our phones through this location for a while now. We’ve never waited too long. The staff is knowledgeable and kind. We always leave happy! Thanks guys!

The store was quick to get to me and Matthew was very knowledgeable and wanted to make sure he gave us accurate information. He was very personable and was a great salesman. Even willing to help his fellow employees while I was there too.

Quick service. Staff worked with me to answer questions. Gave me a sheet that told me how much it would cost to upgrade.

We were able to make an appointment for business service. They were friendly, knowledgeable and helpful. They took extra time with a senior citizen who needed help with a new phone.

They didn’t tell me about the redemption code for the $200 gift card there for we did not get it. I will NEVER come here again. When this stuff happens it makes me want to switch carriers all together.

I love going in here. Everyone is super nice and extremely helpful!! I always leave happy. They make buying a new phone fun and easy. I would recommend anyone to come here (:

I had to replace my phone and Nicole did a wonderful job helping me select my next phone. She was not pushy. I love the service I have always received.

My husband and I always go way out of our way to go to this particular Verizon Wireless. Everyone, and I mean everyone in this store is pleasant then knock themselves out trying to help us they took care of every aspect of my husbands and my purchase and pleasantly Matt with our sales person and if I had to give him a percentage rating I would give him 200% he is that great to go work with.

Went in to upgrade my phone and received the worst customer service. The associate helping me was extremely rude, telling me that transferring data from my old phone to my new phone could not be done in store because “it would take up too much of his time”. After leaving the store and following his instructions to transfer my data (which were incorrect) and three different phone calls with the Verizon Tech Support, I was finally able to transfer the data to my new phone five hours later. Verizon used to provide good customer service in the stores, but now the company only cares about the sales, getting their commission, and pushing their customers out the door. Very disappointing.

Very helpful people but wish the price in phones would go down.

Actually walked in and got service right away updated some gb

A guy here... cant remember his name though... helped me save money by trading in my 2 S7s. Did not know I could do that. Plus he hooked me up with some gift cards! Happy as can be with this place.

June 3rd I switched over from Boost to VERIZON 🥳I wanted to thank MATTHEW for all the help he gave me and my mother on our visit. He was truly an amazing help I got my IPhone XS Max and we also got 2 IPads, 3 IPad cases and 2 iPhone cases and with his help we saved over $400.00!!!! And even got money back from what we saved!! He even gave us the idea to switch the plans all just to save us money! I told him “ you are such an amazing sales man” and he replied “Hey I’m just saving you guys money”! That shows you what great customer service is just doing it to save the customer money and we love that so THANK YOU AGAIN MATTHEW! HAVE A GREAT DAY!!!!!🥳🥳😁

Good 👍

Slow to help you but once they do, they focus all their attention on you ignoring those waiting so they can maximize the sale with you. Few of the sales people are friendly and helpful. Most just want to take you for a ride since they work on commission. The store is always really loud inside. Was told that they need my social security number. I asked why. I couldnt get a straight answer from the guy and was told, dont worry, it wont show up on your credit report or anything. Guess what...it did. Dont even think about calling the store. You will NEVER get anyone to answer. All in all, average service for a commission based job I guess.

Josh helped my sister, mom and I today and he was a delight. He made everything easy and was very helpful.

They have the worst customer service ever

These guys obviously know nothing about customer service, went in to get a new screen protector through insurance as usual, Ive been able to get a new screen protector this way in over 5 different locations but they told me that I would have to personally go online and order one, have it be shipped, and bring it in for them to have put a new one on. Mindless employees

Simply unable to help me with a simple question. Wasted time and gas to come to a store. They directed me to a help line to call, which had directed me to the store. Rethinking staying with Verizon. Very frustrated and disappointed with the attitude.

Trash service. At&t is better

Back in December, I went in to the store because my year old iPhone had malfunctioned and I needed to switch my number to a back-up phone. When I explained what had happened and asked to switch my number to the old Samsung phone, the associate told me that I could use one of my family members upgrades that was available to get a new phone. I asked 3 times if that would change our bill and was told each time that our bill would stay the same and that I would NOT have to pay off the remainder on the current iPhone because it had malfunctioned - in front of several witnesses.The next month, we discovered that the monthly fee from my old phone had been transferred to another family members free phone. I tried to call Verizon Customer Service several times and kept getting passed around, being told that the company policy would not have told me that. When I made it clear that I had witnesses to back up my claim, I was passed to the store manager at the Bay Rd store.Needless to say, his employee that I had dealt with lied and said that he told me about the extra fees, when that was not the case. I would have never upgraded to a new phone (brought an old phone in to the store that day) had this employee told the truth.The store manager was incredibly rude and tried to blame me for misunderstanding what the sales person had said.I am extremely disappointed with the customer service and outright lies that this store tries to pull off instead of admitting to a simple mistake.Would NOT recommend dealing with them!

Neat and inviting staff great location! Thanks to Matthew our time spent thier was fast and easy.

Verizon has good products, but these customer service people at this location are slow. My wife wanted to buy just a phone case for her iphone 4 and they said the wait was at least a hour. I believe their protocol is first come first serve on their waiting list, which I have no problem with. The issue is if your just their for little accessory you also have to wait the entire list which I am not a fan of. Some of the guys their are just their to make a sale. Overall they are pretty nice and their quality of their products is also good. It seems as if it all depends on the individual person for customer service quality.

I hate dealing with this store (Saginaw Bay rd). They have the worst customer service and are not helpful at all. And could care less when you leave unhappy. Every single time no maymat what you go in there for. Ive had better service over the phone with customer service. Ive been told and heard them tell others while I was in there, sorry I dont know what to tell you other then no we can help you thats just the way it is.

It was a pleasure to do business with Verizon on Bay Road and these two amazing team members, Matthew and Taylor, they went above and beyond to make me happy and be patient with my two boys!! I will and have referred there cards to my personal friends and family...Im very pleased and will definitely spread the word!!!Thanks again,Missy Pease

The staff was very helpful and friendly.

Went to upgrade my phone and after being told I would be “next”, I waited an hour to watch others, who arrived after me, being helped because my name somehow got pushed back. The associate that was assisting me was not very helpful and had no interest in helping me get my phone set up in store. She kept insisting that I go home and do it myself. Every question I had was answered with an, “Oh you can do that at home yourself.” After realizing we were getting no where, I just left. No upgrade. It never used to be this way. Very disappointed.

I had a great experience when I visited the Verizon store today the associate that assisted me did an outstanding job of resolving the issues that I had with my phone I can say nothing bad about this associate everything that she did I understood and thought she was outstanding best experience Ive had in the years that Ive been going to Verizon store others have been good but this one was great

I had a very easy and relitavely quick experience! Josh is great--ask for him! He explained everything I wanted to know piece by piece.

Josh H helped me, service was professional, fast and very knowledgeable. Would recommend anyone I know to go see him!

Alan has been exceptional helping us with phones and business needs. Great service. Ty

Stoped in to add our kids to our phone plan, our salesperson was Matthew. He was wonderful. Very helpful, friendly, and explained everything to us perfectly!!

Very good, willing and able to help you with your questions and answers to my questions,thanks Verizon

Terrible service!! Went in to have lines transferred and was given a phone number and told to call it! We can’t help you!!!

Its. All in sales person lady tried to rip me off upon my return to store got different person great

No one acknowledged my presence when I came in. I was there checking out phones for about 20mins and no one ever asked if I needed assistance or even came my way. As I walked towards the door to leave, which is pretty close to the cutomer service desk, a few of the workers just looked at me. Didnt say a word. FYI, the store was not busy, maybe one other person present. The customer service sucks.

Its been a while since Ive run across such warm an friendly people that take care of all your needs . Two thumbs up !!!

Alan was very helpful and knowledgeable, thanks for great service.

Ive been having a lot of problems with my cellphone. These people were very helpful and friendly.

Great staff. Showed a lot of patience with me, not being tech savy!

Great service

We were sold a service and device that wasnt what we were promised. Called customer service and was told to go into the local branch to return the device and they deactivated and waived all fees. When I went into the store thw manger at the Bay road (Saginaw, mi ) store was very rude and defensive from the beginning of the conversation. Even called me a liar that customer service told me to bring the device back after the 14 day period. He wouldnt look at the transcripts from customer service or assist in any resolution of the issue. He even told me it does not matter what the 800 numbers says,they arent always trained or tell the truth but policy is policy sorry about your luck. Thats horrible customer service if you ask me. Our contract is up in a month and after having a Verizon line for 18 years we will be switching. Love the phone service but customer service is a joke the past few years.

I used to love Verizon, but I no longer deal with them. I had a family plan that was a perfect fit. I had this plan for many years. They promoted that you could try their Jetpack internet and return it within days if you didnt like it. The salesperson in this Saginaw Verizon store guaranteed it was supposed to be a risk-free trial. Anyhow, returned it within a few days and found out there was a hidden restocking fee. This thing was slow and disconnected often, so I was just happy to be done with it. This wasnt cool, but it was fine knowing that it was explicitly promised again by Verizon that they would return my plan back to normal. Well, during the next billing cycle, I noticed the cost was significantly higher, but I thought it must be more bs fees. The next billing cycle I had seen the bill was still $40 too high! I found out that they never reverted the plan back. I went to the Bay City location at a later date and an AJ promised me that he fixed it. It still was not fixed. I got online support with Verizon and they removed most of the excess charges, but they said my family plan was no longer available, but they found one that was similar for another $10 a month, but that it would get more expensive when the promotion ended. Well, my entire family is no longer with Verizon. Their greed cost them the business from my family for what could be a lifetime. Was it worth it, Verizon?

William was very helpful and patient.

I went in on a new iPhone launch day and had a minimal wait time and was helped by josh who was very attentive and quick without being rushed. Great experience!

The people here are very helpful they did what ever it took to make me happy I couldnt ask for better service

Verizon has a great operation and a net work. the servuce and selection is great.

The women that worked with us was wonderful.

Always very helpful staff. Competitors cant beat the service coverge.

Fast friendly and knowledgeable to deal with

Amy was extremely helpful, very courteous and patient with us and pleasant.

Being a phone retailer I would expect someone there would know how to answer the store phone but they dont.

Went in with paperwork on how Im only suppose to be charged $20 a month for my line access fee. 3 associates later they told me they couldnt do anything about the $20 extra a month they are charging me. These people cant help you at all. All they care about is sales and commission.

Jeremy was very professional and a great help!

Very helpful!

Staff can be distant in assisting; not always sympathetic. The machine to make a payment is easy to use.

Horrible customer service. Went it and signed up for the edge program, was told that I was approved for the program and that it would take until the end of November to receive the phone. Called Verizons customer service number last night and was told that my order had been cancelled due to not being eligible for the program and that I would not be receiving the phone. Was told on the phone that the employee basically signed me up for the program under false information and that I was basically used to get commission. I would have appreciated a phone call to let me know that my order was no longer in place so that I would not have been waiting for the last month for a phone. Again, terrible customer service. Will never go back to that location.

Love them cases and popsockets

Great store for phones and what ever else that you need

Josh was very very helpful with my phone issues

Usually friendly staff but last time I went in to make a payment and the associate just pointed me towards their automated machine to make it. I then ended up just calling Verizon to get the answer i was looking.

GREAT GROUP OF PROFESSIONALS !!!

Great service... great product