RUDE staff and the clothes are over priced...... I always find holes and rips in the clothes I buy for $15 or even $20....... not worth it I think this store is an over priced scam.

Wait almost 2 hours for them to quickly look at your clothes for 5 mins… so why is the wait so long? I don’t get it. They finally text me that they’re ready and as I’m going in I hear two girls complaining about the selling process and their outcome.So then, after the two hour wait they don’t want anything. They just tell you over and over which brands they want and don’t want. Even when your clothes are excellent quality.Don’t waste your time attempting to sell. I didn’t see one person walk away having sold a single item and did hear multiple complaints.They do have cute clothes who knows how they get it.Take away: shop here I guess, but don’t attempt to sell

Best deal on brand names. On my experience my items look fresh out of the box which were less than half price of original price. I will definitely continue shopping at this location.

Ok for purchasing items FROM them. I still cant figure out what these folks want when buying our items. Took in 3 bags of clothes and shoes. Didnt expect them to take everything but they didnt even want 2 pair of perfect condition Levis or a pair of Nine West black leather shoes. All average size; Happy hunting and selling.

I shopping Crossroads because I find one.od a.kind items that I know the guy next to me on the train wont be wearing. They have the best name brands and their stuff is in Pristine condition Just like new. That the very vigorous system on buying clothes. Thats whey are priced the way they are because they are one of a kind and are just like new.

Nice stuff but Dang Daniel, prices as high as $45 for something with a rip in it? Comon son. Clothes overall are very nice tho

This store is my go to for secondhand clothes. They buy such cute clothes and generally have things in my size, M/L which is nice because a lot of other thrift stores only have cute items for smaller sizes and basics for larger sizes. I found a ton of business casual shirts for work too. You cant try anything on but they are allowing returns up to 10 days after purchase with the tags still attached which is a nice alternative.

Overpriced hand me downs. And so picky about brands, even if the clothes are in mint condition and trending.

This is a place you can buy sell or trade clothing.A good variety of vintage and higher end clothes on consignment or directly from the store itself.You can consign your own as well.Jewelry sunglasses and other accessories available.

Went here for the first time and not a good experience. Brought in almost 20 items and some were brand new with tags, branded items too. Made me wait hours just for them to look through it literally 1-2 mins. Then called me up and said they can’t accept any because of brand and style and that they full capacity. Could of said they are full capacity before making me wait.

Worst trading place I have ever been to. They made me wait almost TWO hours only to go thru my clothes in like 20 minutes and buy nothing. Also, it was very obvious to me they didnt even look through a couple of the bags as they were in the exact same order I put the clothes in. The LEAST you can do is give me the courtesy of looking through everything I brought after making me wait for so long. Also, some of clothes I brought were brands they say they buy, such as urban outfitters, yet they bought nothing. If you are thinking of trading your clothes in here, dont. Huge waste of time.

Cool store, they just never buy anything… even if it’s good used clothes from the brands they say they buy. Very picky

Love this place always have since I was a kid . They have the best brands for the best prices. I wish the store was bigger. Friendly staff and amazing deals.

Great place to sell clothes you don’t need anymore!

Why is this place so expensive !!! Its all used and every shirt is $15-$20 and thats for basic used shirts you can get brand new stuff at tj max and Ross for way cheaper or the thrift stores I get it when its name brand stuff but even the things thats not name brand arent worth the price.

Been shopping here for 30 years. Always find something amazing and unexpected. This time it was an amazing vintage leather jacket for my daughter.

I remember when this place actually had brand name purses and alot of half off and better organized. They are really pricey Now and half the stuff is target brand universal thread and wild fable which you can get target stuff for cheap in bulq boxes on ebay... I have found more brands at a thrift store lol. I miss they way it use to be. I was pretty disappointed.

I really try to give this place a chance with resale clothing but its pretty inconsistent. Just depends on who you get how theyll price or except your clothing. Shopping wise, Ive found a few gems over the years but nothing that would keep me coming back.

Love this place visiting from pdx this location is just as nice

I’ve gone to crossroads several times to sell clothes during different times of year, always following their “in style” trend suggestions for what they’re actively buying. I’ve brought clothes that are in great condition/brand new, much better honestly than most of what they have on their own shelves, and they’re never even made an offer on anything. I’ve tried five times and I will never be going back because they apparently would rather have over-washed and very well-worn rags than things that have value and kept in good shape

Ive always had a great experience at the Arden store friendly staff and when there is a question about and item Im always given an honest response.

Lots of parking and easy access I always seem to find something to buy, lol.

Picked up a few things for me and the family.. Awesome brands and styles in great condition.. Plus everything here is super affordable.. One of the best shops in town period.

Very good place for upscale used clothing although it has gotten smaller due to people not donating during this pandemic but still a great place

Good selection of dresses, pants, purses, and boots. If youre selling clothes dont expect top dollar youll probably get 10 to cents 20 cents on the dollar.Friendly and helpful employees.

Recommend to shop, not sell.They have a sizable sale area and nice staff, but the guidelines on their website for what they’re supposedly buying are worthless. They are focused on one thing: brand. There’s a list of brands behind the SELL counter and that’s all the buyer talked about - no regard for color, size, etc. Doesn’t matter if you bring in “current trend” items if they’re not a name (usually designer) brand that they think sells well. At least it was over with in just a few minutes. They also scan your ID into their system without sharing any sort of privacy policy, etc. for how they’ll use or protect your data.

Do not bring your clothes in to sell. I used to sell clothes to them often but this last time due to the pandemic they take your clothes for a few days. When I returned to pick up my stuff they told me they bought 2 items when I returned home I noticed 6 other items missing. When I called they said if items go missing were not responsible. So essentially they stole items from me. I will never sell or shop here again.

Good fashion for decent prices. Honestly cant complain. Doesnt always have what Im looking for but most the times they do. Cant blame them. Its a consignment clothing shop.

This place is great. Pretty decent plus size collection. Staff are usually friendly. Great deals and on trend used/recycled fashion.

Good selection of used clothes. Pricing is decent but on par with what you might find new at Marshalls or Ross. This place would be a good place to find unique vintage clothing, though not too different from a thrift store, except better selection (and higher pricing).

Brought in some items to sell/trade. I KNEW they were picky..others warned me. I only brought name brand Coach purses, Coach black leather boots, Coach snow boots. All in GREAT shape, no damage, hardly worn. They didnt want any because they were old season. Offered me $12 for the $300 leather boots..that were worn once. Refused all other items. What?! So I took all my items and went downtown to a (real)consignment shop and was pleased with the outcome there. Do not recommend for selling or trading for credit. Theyll jip ya.

Located in an older neighborhood strip mall on Arden Way next to Post Office. Parking with handicapped spaces is sufficient. Essentially a business that buys and sells used apparel. Store is bright, clean and well organized. Staff is friendly and helpful. I noticed late fashion and brand names at prices that are a fraction of the cost new! Overall a pleasant experience.NOTE: I provided transportation for a friend. I neither sold nor bought anything.

Came here to buy and attempt to sell. None of my clothes were accepted. Not quite 5 stars because I feel like the people who analyze the clothing you want to sell/trade arent very consistent. I saw clothes for sale on their racks that made me think that if I had better luck with who was looking at my clothes I couldve sold them. Regardless, they have a good selection of clothes, and while I ended up leaving with all the stuff I brought I also left with two new tops for work, so Im happy.

Its okay i guess? most of the workers are nice, ive gotten some genuine compliments that make me feel really happy :)i do have a couple problems. i brought in about three bags of *in season* clothes (i.e brandy melville, asos, urban outfitters, etc.), and they only took three items. everything was in perfect condition, and they listed they were taking those brands on the board.the items that they took were fairly expensive, but the workers only gave me 15$ max for each item. its not the workers fault, i understand the store has a protocol, but i wish they would look it over again.when they buy your items, they knock the price up by 40-70%. i saw one of my shirts listed for 30$, when they bought it for about 13$. i felt ripped off.they only play country music in the store, and it pains me to go back in store because of this. its manageable for 15 minutes, but after that it gets really annoying.the workers around the store are judging you, and it hurts. someone called me fat and wouldnt let me try on a dress. yikes :/

CROSSROADS is hardly buying back any items so dont waste your time. There sheles are bare and now that GOODWILL has stepped up there game, you get a better deal. They dont carry the upper brands like they ueed too. The store almost empty might be another reason.

They need to stop worrying about the brand and start worrying about what the clothes look like. I can care less who makes my clothes, but I do care what my clothes look like. They seem to never take anything or one to 3 items when I have bags of clothes. Very frustrating. It basically a thrift shop and all they want are expensive brands. SMH doesn’t make sense

They absolutely do **not** buy mens clothing no matter what their ads claim. Among the things I brought in were a brand new pair of jeans with the tags still on them & did not want them! Did not see a single mens garment in the entire store! Guess that explains why they did not want any of the clothes I took in to sell!Edit, in response to the owner: the problem is that you are false advertising buying mens clothing. You do not, and you do not sell mens clothing either.

This is more of a high end thrift store. I was here looking for an ugly Christmas sweater but wasnt able to fine one. They sell a lot of vintage clothing. Only thing is that none of the staff asked if they could have been of any assistance. All they did was watch from afar. If youre looking for something thats more trendy, come here rather than Goodwill

I have been going to crossroads for a long time. It is one of my favorite stores. I always find good stuff there. It has changed alot over the years...getting bigger...smaller. I love the half of rack and there selection of purses and bags. Check it out!

Its ok

Crossroads Trading Co is a great thrift store. They sell quality pieces at a reasonable price for up to date clothes. And the workers are very kind.

My daughter got a pair of doc Martin boots for 30 bucks unheard of! Such a great place love it!

I go shoe shopping there they always have the name brand like Nike and Jordan I have bought $500 shoes there for $40 so if you like shoes go there

Love them a great store 2 sell your things and go spend some money on good stuff

Like most of the other reviewers have said its changed A LOT. They low ball you if you are selling items there. Wed brought in a few pairs of BRAND NEW Ray Bans & a pair of Versace glasses & they offered us $75 dollars for everything. Thats insane! But whatever. If youre selling i advise you to go elsewhere.

Great barges sometimes

Good mix of funky and practical

Am used to the BayArea Crossroads, but was not let down. Great clothes, awesome brands and even better prices.

I am not sure why there are so many negative reviews! I go to the Arden Way Crossroads on a weekly basis, I love it! The staff is very friendly and I look forward to seeing them. I have found amazing items at this location and they are very affordable!

Very well organized, nice staff, and you get what you pay for.

Great place for finding brand named clothes in great condition. I always find something different than usual thats why I like shopping here. I love how they have Pink workout clothes and great prices too.

Great place to be a shopper: affordable, quality, brand names, current styles. Not so great a place to be a seller though. Youre better off posting your old clothes on Mercari or Poshmark, because CR wont give you more than a few bucks for brand new designer stuff. And thats if they buy anything at all.

The buyer makes selling clothes extremely easy. He was very nice and fast!

Decent selection, harsh pricing

Excellent customer service plenty of options and big variety

This place has changed so much from back in the day. Crossroads used to be diverse and cool. Now its employees are a bunch of pretentious hipsters and the product is overpriced and pretty lame. Thank goodness for places like Freestyle.

Expected higher prices! Very reasonable prices

It was pretty busy, a little much for the staff to keep up with, but the staff were very helpful, even helping with fashion advice when asked.

This location used to be my go to place for clothing, bags, shoes, etc. Now they hardly ever have anything and for a place that looks for trendy pieces, they clearly cant find any. Dont bother selling here, unless you have high end pieces that normally cost a few hundred. Gave this place one last chance today, never again.

Super friendly, I came in to sell from a huge bag 10 mins before closing helped me right away and allowed me to watch and ask questions about their decisions. Every choice made sense for the reason given. They 33% cash and 50% store credit of what they will be selling it for, which isnt much but is more than I would get for throwing it away or donating.

They offer 6$ for shoes you pay 600$ for.

Not much of a deal to trade in OR buy stiff, but its worth it if youre hunting for something quirky, unique, or discounted name brand / nice off brands. Think Tjmaxx clearance aisle, but the whole store, lol.Great place to offload bull clothes!

Splendid customer service!!! Thank you so much.

Super kind staff. Got a decent deal on trading in used clothing.

I wish I read the reviews before wasting my time here. I waited about an hour to have them look at my clothes. While I was waiting I looked around the store and saw hardly anything Id buy. Finally she looked at my two bags full of clothes and only took 4 items. One of the things she said she was looking for was plaid, yet she took none of my plaid long sleeve shirts. She said she wasnt looking for tank tops, yet she took one of mine. This place is a complete waste of time

Alright so I read all of the reviews on the store and honestly I just wanted to try it out anyways. So I had gone and brought over 30 items. She only took 7 which was okay I guess. But you barely get any money back! I only recieved 27$ for it. Was not worth my time.

Friendly people, they only take good brands or REALLY pretty things

It was absolutely the worst experience Ive had. The employees were so rude and snobby. I took some items in for sale which some of were brand new they didnt even look at them and they turned me away. While I was waiting i took a look at their clothes for sale everything is extremely overpriced and not in style at all. Im very shocked that they are able to remain in business. Let me reiterate that the employees were rude and should think twice about how they talk to their customers. I will be spreading my experience with everyone Im in contact with. Never again will I visit their store

They have shoes for sale with gum stuck on the bottoms but theyll waste your time explaining that they cant buy your barely worn heels because theyre not designer enough. This whole place is a waste of time and what they do buy they resell way over the price of the quality. Stay away and save your money.

They have a good selection of items if you are looking for cute inexpensive hipster clothes however the inconsistency at which people will take items is pretty lame. I used to be able to sell clothes here but I havent the last two times and I have had even nicer clothes to offer both times. The best CS was when trying on clothes. Hands down.Part of the experience of being able to sell clothes is to be able to find stuff to buy while you wait but when they dont take anything you dont want to either. Then you leave feeling like you wasted hours in a store for a 0 sum gain and never wanna come back again until you forget how much this place stinks.

The clothes are of good quality. Recommend it.

How are they still in business? Total was of time.i do better on OfferUp and Face Book Sales. Just tried to save some time

The children that run this store are spoiled brats. Jeasus children grow the F up

My wife parted with 6 of her bags. Recieved ($38) 30% 0f what they will sell them for.

They hardly ever take your clothes when selling, even if you have perfectly in style brand name clothes .

They wouldn’t take my new, high end clothes because “it wasn’t there style” when some of the clothes i got from them. don’t recommend selling here cause they won’t take it. they also wouldn’t take my brand new michael kors heels

Great place to get your money back for used clothes and shoes that are in style

Not so great of an experience. Id recommend going to another clothing exchange in town

They say buy trade and sell however there is only been 1 pair overalls that they bought of my stuff boxsand boxs of stuff

Nice place to find clothes.

Crossroads operates at the whim of their young and pretentious staff. Dont expect any consistency in what they buy or sell. Dont expect wearable items but only the flashy trash of the fashion world. The three stars is only because you can find cheap Vans there.

DO NOT SHOP HERE! its a waist of time. CUSTOMER SERVICE IS SO RUDE! Just sell your stuff on eBay or Facebook! Or just go to Eco thrift Good will! THEY ARE SO RUDE! DONT EVEN KNOW WHY THIS PLACE IS OPEN! The prices are way to high for second hand clothes! I saw a USED Gucci bag for the same price ONLINE! THEY KNOW NOTHING ABOUT CLOTHES or FASHION! Not every piece has to be designer! Employees!? I’m still wondering who hired them! They take their sweet ole time waiting for hours just for them to buy 2 items. They waist your time and they know that! GO ELSE WHERE! GO ELSE WHERE! DONT SAY I DIDNT WARN YOU GO ELSE WHERE!!

Pretty good. My daughter found some good finds.

Took some my clothes. I always find something I like there.

Who doesnt love to buy clothes at a bargain price!

One worker told me to bring back all my stuff in the spring that the would buy it . The next worker told me that they would not buy it and they tried to give me 8 $ for a mk purse that nothing was wrong with only used once. The workers only buys what they would wear and not whats in style .

I know that exchanging clothes for cash is always a risk. People will take advantage of such exchanges by going to EcoThrift or Goodwill Outlets and pay pennies for brand-name clothes they do not wear; then bring them into Crossroads for re-sale. However, to customers such as myself, that have good jobs and enjoy playing dress-up, I am sad to say that Crossroads is no longer my go-to spot for cute, reasonable clothes, or for trading clothes.That being said, I rather keep the quality clothing I own than get $17 back for 4-5 funky, fun, on-trend, brand name items. They are defeating their own purpose. In addition, the selection of items sold on the floor is not in good shape. If youre looking for quality dressy/casual workwear at a fraction of the price, go to the Goodwill store in Elk Grove, EcoThrift on Florin, and Salvation Army spots in Roseville. If youre looking to get cash back for clothing you paid for, wore once, or decided you didnt want to keep it but have no receipt to return the item, try selling online or through apps. If you bundle your clothing by size and set one price (like $20 for 3 pairs of quality size 11 jeans) youre more likely to get cash through serious buyers.It sucks but I think the scumbags ruined it for honest consumers. My hope is that Crossroads grows into a more honest business and hires people with a tad bit more....tact.

Almost always find what Im looking for.. And then some!

Well i feel they should give more for name brands that they are wanting...i always bring in free people brand..and barly get $5 a top

Very friendly staff and cute clothing! It is expensive though, and if you’re wanting to trade clothes in, you’ll have to wait for a while.

I dont know why I keep trying to go here but this is the last time I swear! Dont go here, unless... Youre a basic ass boring Arden mom who wants to buy her and her daughter matching blouses. Anyone who doesnt match that discription beware!

I will never go there again I am disappointed although they have nice stuff the customer service is not worth it only 1 gentleman was nice to me thank you to him showed that someone in that store knows how to have good customer service .

This place is overpriced. Its supposed to be a used clothing store so why are the prices hiked to what you would have paid if they were were new?This place will not save you any money.Ive brought lots of clothing,to sell and they always take very little - And they never give you money for the price of clothing. What they give you if they decide they like your clothing is chump change.

Ancient warehouse turned into an overpriced for-profit thrift storeall employees look (and smell) like lord farquaad0/10 wouldnt recommend

After waiting about 40 min, I went up to ask how long the wait for my clothes would be. He completely ignored me and went on helping the woman right next to him tagging clothes that she put to the side. Never coming back again, been waiting for about an hour and a half.

Great selection and price.

They dont have a very good selection of clothing or accessories. Ive never bought anything there. And if you are selling, they dont give very much money for high end items. I walked out with just over $100 for items that were worth much more. I know they cant give anything close to what they want to sell the stuff for, as they must make a profit, but they are just being stingy.

I enjoy that there inventory is always changing.

They do have nice high end items to buy but selling there is a waste of time...if they take anything they will only under value you

I wasnt all that impressed...the selection wasnt all that good. In my opinion, things are over priced. I much prefer the Free Style in Roseville.