They are very helpful and attentive and friendly if they are busy they let you know that some one will assist you as soon as possible

Everything was good the service was great I have no complaints other than my 5G doesnt work when Im at work

I’ve been with AT&T for years with no issue and this location ruined it for me. I came here to get a new iPhone 12. Their system was down and they couldn’t complete the transaction. They claimed nothing went through, but once I was on the road, I noticed my phone wasn’t working. Apparently they had activated the new iPhone 12 device and my service was now attached to a phone I didn’t have. I had to go to another AT&T store in my area to get a new SIM card just for my phone to work! I’ve been calling this location since yesterday (they are the only folks who can correct it) and THERE IS NO ANSWER FOR 24 HOURS! Avoid this location. The associates do not know what they are doing and are too lazy to even answer the phone.

Did not want to help at all. Very disappointed

Very bad service.

Went to this store to get a pay as you go sim card to cover our vacation in the States. Had tried to do this at another store in the mall but they had technical problems. Bill at AT&T knew what he was talking about, installed the new Sim card, gave us a really good deal and made sure we new how to cancel it after a month.We left very happy and able to leave reviews without ridiculous roaming charges from home SIM card

Horrible service. Waited 2 hours and they couldnt even do an upgrade. Employer stated internet sucked and pages wouldnt load.

Had the best experience ever in the ATT Store at Arden Mall, Manager Bill Buck assisted me so professionally and pleasant. I will be back and refer his name to all my friends and acquaintances. Thank you Bill. Lots of success in your career.

Good service

The manager, Nick, was an amazing help. He helped me with everything I needed, and introduced me to some things I didnt even know I wanted! If youre looking for awesome customer service, go to this store. Thanks Nick!

All the guys at this store are very good at interacting with the customers. Lots of laughs and great promotions! I recommend this location because great staff and a very short wait to be helped!

Ive been calling since Nov 30 trying to get my service moved. No one has called back yet. I think its time to leave this company for one that works.

The best customer service ever . Thank you AT&T for helping your first responders!

Went in to get the 4 lines for 160 with autopay enrolled after 2 months. They set me up instead if 4 lines for 160 they did 2lines for 160 and 2 lines for 160 on my billing. First bill was 160-2phones, second bill was 300. Online support states that they ramp up sales in person to get bigger bonuses at the end of the year, then online people get their bonuses dinged for having to fix the stores issues. Having found all this out speaking to representatives on the customer support lines, i am still disputing my bill Nd if not fixed will dispute the 300$ charge and leave at&t for tmobile. Customer service great- thats why it got 1 star. Everything else? Horrible

The services there was fast and precise. They where able to help me get what I wanted with thing I wasnt even considering. In the end helped me save a lot of money.

Needed a SIM card switch out... I have a corporate account with AT and T, this store was not corporate but still called corporate for me and allowed me to use their resources to get corporate to switch my SIM by phone! Super professional and knowledgable at this store! Cassandra and Nyasha rocked the At and T world!

Arturo Costilla is extremely rude. I walked in with a $938.50 bill for an iPhone & iPad and services that I did not use, I asked for the manager they told me there wasn’t one. Arturo told me that I needed to stop with my attitude. The nerve of the employee to tell me I have an attitude when I’m simply explaining my problem that this store created. The incompetence and in professionalism is completely unacceptable. He also has several tattoos and his mannerism is just intimidating and unprofessional. He kept speaking to me in a condescending way when I asked him to get another staff to help me. He kept interjecting himself in the conversation telling me I should acknowledge him. And he did not apologize or correct his behavior. Again, AT&T your staff could do a better job at being professional. Imagine if this would’ve went on my credit report! Just distasteful.

My experience with this store was GREAT ! Thank you so much Romeo Cacatian, manager. for making my phone shopping experience an enjoyable one ! :)

Marlowe and his staff are very friendly and helped me transfer my data and put on a screen protector I bought on amazon. AAA Top quality service! Marlowe deserves a promotion!

Very knowlegable staff, upgrade process was a breeze offered everything my device needed in order to properly protect my investenment!

Great customer service, personal staff . I will definitely be coming back my future Att needs.

Outstanding staff that is committed to the customers best interest. They are very helpful and knowledgable and make the experience painless and enjoyable! Highly recommend.

I am so impressed with the quality of customer service at this location !! A big Thank you to Romeo Cacatian for treating us with such kindness and helping us find the best plan for our family ! Highly recommended !

Love coming to this store because there isn’t a line and they always are helpful and willing to answer questions! So happy I got my new Iphone here!!!

By far the best att in the area. Wait time was great

I will definitely recommend this store to my friends and family . Great Managment ...Romeo Cacatian is a breath of fresh air ! He gets the job done with an upbeat attitude ! Thanks !

Quick service, knowledgeable staff, and excellent customer service.

Best AT&T I’ve ever been to they had the most helpful staff.

Unbelievable customer service. Lan took a lot of time and energy to make sure all our concerns were addressed and satisfied.

I ran in last minute to the Arden AT&T after getting a non-working SIM card from the At&t store on Laguna; worst experience ever there. Courtney at the Arden store was able to quickly help in getting me a new SIM card. She also used her time to check calling in/out my phone, and got the internet up and running. I was in and out of the store within 10 minutes, AND I didnt get charged for the SIM card! This review was worth writing because Courtney was courteous when I arrived to when I left, quick to process the SIM card, and detailed in educating me about the process. She was helpful and professional. This is what I call exceptional customer service! Something Laguna staff lacks all over.Thank you to Vic who was on the side keeping me cool and calm, because if you saw me youd knew I was stressing and bounced around!Sooo happy now!

I always come to this store because every one is so nice!!

Not the best just because I went to att this Tuesday night, my drivers license and my military ID wasnt accepted. Im not a state resident and because Im stationed here meant I couldnt get a plan or phone with them. So went to the Verizon store instead; they accepted my drivers license right off the back and they were helpful and so considerate. Got a way, way better deal with verizon than att. So pleased with Verizon. They make a sense of things. The lady at att didnt want to help me and quickly disregarded me.

Amazing customer service, I was acknowledged as I walked in. Thankful for people that care about their jobs and the people coming in for help

Best expiriece ever! Ive never had a phone buying proccess be so fun and easy!

I referred my friends and family there and they were well taken care of. thanks ATT

Great staff! Great customer service!

Ive been to this location multiple times and every time the sales associates and manager himself exceeds my expectations. They are very helpful and professional.

Horrible service. Not doing their job on returning my phone for 2 months. Got charged $100 for it. Went to pick my old phone up and also lost my return label and receipt. Just a mess. Terrible.

Great service friendly people.

Great store one of the only ones I go to staff is amazing

Worked with nick and Matt. They were very helpful

The best AT&T in all of nor cal PERIOD......

Fast, friendly and knowledgeable, thanks Romeo Cacatian !

Great store with great staff!

Management sims obsolete great staff always helpful

Awesome store best store in the area!

Long time ATT customer. Employee working at the time answered all questions for us. Thank you!

Nick was very helpful and professional

GREAT CUSTOMER SERVICE AND FRIENDLY STAFF

The staff was very knowledgeable

Came in late and they still made it happen, Thanks Dom and Manny

Cant do much there, there is big ATT can do much what you need in walking distance.

Great staff and always helpful

Great customer service

It a good store

Amazing service! Thanks Marlowe!

Very good experience great service

All bad. I dont know why they are still in business.

Great customer service

Thanks for my free maven, I had no money for a new one but big Jon came threw

Won’t answer calls

I will only go to this store they always help me.

Lovedbit

Great experience

Made my upgrade process a breeze!!...thanks!

Friendly manager and reps

Awesome