This place racially profiles people of color. Never in my life have I experienced a sales associate follow me aisle to aisle like I have at Total Beauty Experience in Arden-Arcade. One of their employees pretended to fix shelves that were already perfect while following me. To make matters worst, I couldn’t even fully walk in the store before the woman at the cash register attempted to discourage me from even coming in the store by telling me they didn’t have the products that I would be looking for because they only have “professional products”. She made this judgement without knowing anything about me. After reading the other reviews from women who have had this similar experiences there is a common theme here. Please stop racially profiling people of color this is unacceptable.*** The owner recently responded to my review (which can be seen below) and instead of reaching out to gain more information regarding my experience to improve customer service like most upstanding business owners he or she made false accusations. I was accused of yelling and having “bad behavior” neither of which are true. Never have I experienced a business owner lie on me rather than address the actual issues at hand. From reading the other reviews this is the typical way how this business owner responds to any bad review. The owner makes accusations that attacks the reviewer’s character and takes no accountability for wrong doing. This is not an isolated incident and if this is the behavior that the owner displays after multiple customers of color have experienced racial profiling then we clearly cannot expect much more from the employees. It’s unclear what kind of training they are getting and if they are being told to treat people of color in this manner. You cannot say you wholeheartedly welcome everyone but then treat certain people like they are less than welcome.

0 stars I went in the store to purchase a comb and had to use the restroom im pregnant. The woman told me no then i saw someone come from a bathroom and still told me no. When youre running a whole nail and hair salon having no bathroom makes no sense. Continuing to follow me around the store waiting at the door when the cash register is empty and Im trying to purchase an item. VERY DISCRIMINATORY would not recommend store to anyone theres way better places to go to.

Very nice store, very good selection of hair products, candles, makeup, even dish soap and dish towels. Great gift ideas

I love this place. I can always buy a present for a BFF or the ladies in my life. The staff is always helpful and all have 👌 presentation. I love the variety and the products sold. Thanks for the experience!

Love, love, LOVE this place! They have everything. Went in yesterday, and they helped me pick out the right Enjoy conditioner. The staff has a lot of info on the products. As a person of color, one thing I appreciate about this establishment is that they don’t follow me around or constantly ask me if I need help. I feel respected, and I respect that.

Love the sales they have going on today! Many good deals.

Dropped my wife to do her hair at 3pm,picked her up after 6pm. Reason it took so long was because the lady messed up my wifes hair dye color and it stained the back of her top she was wearing.Very unprofessional Im sorry to say. They dont accept cards so you have to bring cash. The lady that served my wife informed her that they only take cash.

My favorite hair stylist works there and the have a wonderful store in the front with tons of products for your hair and also lots of fun boutique items! Candles, tea towels, very well done and friendly staff.

I have been going to Total Beauty Experience for years to buy hair products and this past weekend I had an amazing customer service by Heather, she really helped me with the upgrades that I wanted to do with my hair products. I was very glad to have had this top service and being educated by a knowledgeable person like Heather.

Ive never been here but am hoping that they are actually a supply store & not just a salon.

This store has an associate that provides hand sanitizer as soon you walk in. Much appreciated. This store was easy to shop. The sales associate was full of great suggestions! I found an assortment of gel polish and she even added some samples of hair products for me to try! I was surprised and delighted. The store was clean with social distancing . I will shop here again.

I go to this store because of my stylist Veronica. I shop because of all the cool merchandise. Fun items for personal use or gift giving. I recently bought a beautiful scented candle. It was a rare extravagance but Ive grown fond of the scent of honey tobacco. They have to much to write here but if you want to treat yourself or gift someone this is a convenient stop.

Bick is the best hair dresser ever!! Great job always!

This place definitely has a rich person attitude feel to it. As far as I can tell, it looks like the prices are full retail though they have an excellent selection if you cant find exactly what you want. As long as youre okay with a little bit of attitude then this place would be fine for you!

Love Total Beauty! So much great stuff to look at, and really nice staff!

There are always warm & friendly people who greet you at the door and thank you as you leave. They have everything I need there.

They carry unique and popular products. They have so much great stuff! I want to just buy everything!!! I wish i lived in CA so i could visit their store but since i cant i order on their website. Very easy to use. Their customer service is amazing! They truly care about the customer! I am very picky and i 100% recommend this business! I look forward to continuing placing orders at The Total Beauty Experience!!

Experience for sure... Not a good one. Ive been a long time customer, but with recent changes to my hair, I needed a new product and went with the employees suggestion; however, when I opened it, the odor was more than I could stand! I went to exchange it, only to be told that items over 32oz are final sale. I bought a litre size gel. 33.8oz -- 1.8oz over. The cashier was very curt. I understand policy is policy, but there was no customer service whatsoever, and there was definitely no need for her rude, snippy attitude. For YEARS Ive bought litre and gallon sizes of products at this store and Ive never been informed that the sale of such products are final. Well, Ill tell you whats final.... My last purchase was indeed my final purchase. Ill take my shopping experiences elsewhere.

If you want to treat yourself to some of the best products for hair, bath, body and home, this is your store. The staff is not as knowledgeable as one would expect at this price point but they are courteous and attentive without being intrusive.

Hair stylist forgot my appointment..!

Very good selection of products. Safe and sanitary.

Went in and was followed around the store like to say I was going to steal something. Sadly dont want to come back they made to feel bad I work hard to buy my stuff.They have good stuff but the following around leaves alot to wish.

My girlfriend loves this place..

Favorite place In Sac. I live in PNW now and still buy all my products here. Employees are super knowledgeable and work as a team by knowing each others expertise so as a customer you learn and make good purchases. For the longest time I still got my hair cut here too. If I could be there every three months I would still do it.

Organized Elegance.... Department store feel mixed with a convenient location. The staff was very attentive and knowledgeable! A bit pricey but the vast array of products and organized spaces make you feel like it’s worth it! They have a couple of very nice home furnishings I found just elegant enough to grace my home!! Oh yea try the Potty Mints La Fleur ladies... you’ll thank me later!!!!

Excellent products, prices and customer service. I am thrilled to support this local, women-owned small business. It is simply the best!

I came in with a gift card, not totally sure what I wanted, so I had to wander around for a bit to look at everything. The employees were very obviously eyeballing me and following me down isles the whole time. Their tone wasnt friendly and they basically made me feel as though I was beneath them. They were there to monitor what I touched, not to help me find anything.

Only store I could find that sold the brand of a certain product I was looking for, however the staff is helpful but I am a person of color and was followed the whole time around the store. The lady was trying to keep the fact that she was watching me covered up by constantly asking me did I need help finding anything else and took one of my products to the front counter as if I was going to steal anyways will not be going back anymore I rather order online then to shop in a racist place of business.

Best beauty supply store ever. 98% off the time, they have exactly what you need. In fact, they can explain, in detail, how one product is better than another. And for that 2% of the time, theyve been honest and have told me the exact product brand, product line, and shade of color!

Love the people, the selection of products, the services they provide and reward program. then there are times where there promotions are better than the reward.

Great selection, great pricing & excellent customer service

Love-Love-Love this place. Not only are they the biggest beauty store in the Sac area, but have just about everything you would ever want. The staff is friendly, knowledgeable and always available to help. The best part is that they run sales all the time so its by far the best price point during the sales. Plus you can shop online. Cant say enough good things. You gotta see this store.

Not the cheapest place, but when you need expert advice this is the place! The sales are great, but its really the staff that make it worth the time and money. From makeup to handbags to specialized hair and skin products....... This is where you go on Sacramento.

My daughter and I stopped in to buy shampoo because we were in the area. We usually dont shop there because the fragrances from scented candles etc is absolutely overwhelming and can trigger a headache. They must also have an issue with shoplifting, because staff was all over us. In the short time we were in there, we had at least 6 different store employees approach us, sometimes one on each end of the aisle sandwiching us in. We wont be back.

Lisa in make-up is outstanding and knowledge in all products they carry. Visit Lisa Entire staff outstanding, the stores very gorgeous diversity in products lines for face, body, hair, soul, and mind is a total beauty experience...now go spoil your self wonderously, you absolutely deserve it!!!!!

Great prices & huge selection. Staff is very helpful.

My “go to” store for all of my hair products! Great place, friendly staff and products always in stock.

A very well trained staff they really helped me with my hair and skin care needs. Amazing selection.

They have everything you can think of and the staff are really friendly

Great experience in the past. Owner is personable and friendly. Yesterday, I spent quite a lot on beauty products. When I got home and opened my eyeliner cap the inside portion was loose and when I tipped it, the liner just fell out.When I returned to the store this morning, 9:19 am, on 1/4/2020, Laura the cashier expressed no apologies or any sort of concern whatsoever although I probably spent the equal amount of gas money to return this $ 17.00 liner. She was the very same cashier who rung my products up for me the prior day, so she knew full and well that I just bought it!! Hestarsole demeaner was as if I were the problem! Then she only offered store credit when it was a DEFECTIVE product!!Anyhow, the worse part was when I settled to exchange for another brand which cost the same, and she completely ignored me through the transaction as if she were annoyed by me when I should have been annoyed by her! Absolutely no apology whatsoever or even care that I had to drive all the way back.The store was completely dead for a Saturday morning and I see reveiws have lowered for this store! One person can truly damage the reputation of a business. Im taking my business elsewhere because of such complete and utter disregard. EVEN ULTA HAS THE INTEGRITY TO ALLOW PRODUCT RETURNS WHEN THEY ARE DEFECTIVE OR NOT!!Oh!!! And note that ALL my past reviews have been five stars, so no Im not just a complainer!!!!! I was sooooo appalled at how dismissive she was towrds me. One should always treat EVERYONE as if they were a rich client because you just never know who you are doing business with and their VALUE as a customer.

Great place for beauty products; plus unusual products.

Always helpful staff. Nice to have an independent store locally owned, well stocked with a great in ventory and reasonably priced.

The employees are the sweetest and super healthful! The sales are awesome 🙌

Always great products and staff.

I had a brown lip and Chin wax and it was very well done. The Price is Right and the people are really nice.

I love Total Beauty! It is a great place for all your beauty needs, including a salon and nail care.

Enjoyed a wonderful facial today. Le Skin in Total Beauty Experience is the best. GREAT shopping afterward.

It was great. They helped pick out perfect gifts for everyone on my list

This place has EVERYTHING! Great selection and great service.

The staff is exceptioally knowledgeable and courteous. We dont go anywhere but Total Beauty for all of our hair care regime.

Tremendous variety of beauty products and other items, although some are pricey. Best to shop when there is a sale.

Fantastic services as usual, great brow bar and best haircut, check out Jason; you wont regret it.

Went there for the first time. Huge selection but man, this girl was up my ass the whole time. I just needed to know where the product was that I needed. She tried to sell me on the more expensive version. The cashier was rude until I told her it was my first time then, for whatever reason, she was super nice. Decided to write this review because I was getting my hair done and asked the 2 ladies I was talking to, if the been there. It was all bad. Nothing nice to say and it all about how bad the staff is...

Everything in beatty and then some!

Cool place to shop for beauty supplies and boudoir stuff.

This store doesnt deserve one star! Total Beauty Experience is the most UNPROFESSIONAL beauty supply store I have ever shopped at! The experience was horrific! Not only did they humiliate me in front of the entire store, but they called security on me for no reason at all.I went in for shampoo, conditioner, and bubble bath. Since this place is a convenient location for me, I put up with the employees following me around over the years.This time, not only was I followed, I was given dirty looks by an older employee. I have never used their so called testers in the past because they are always empty. However, this particular visit I did. I sampled a nearly empty bottle of some split end treatment on a small portion of my ends. The same older employee stared me down and yelled across the room at me, Can I help you find something? Her tone was hostile and her question was inappropriately meant.I was absolutely astonished! I responded, No thanks, Im okay for now. I suppose she was looking for a more confrontational response because that set her off. She came flying over to me as I was reading the ingredients and got exactly two inches from my face. And said, Looks like you are sure finding everything okay.I said, Yes, am looking for a split end treatment for my hair.SHE HASTILY GRABBED THE BOTTLE OUT OF MY HANDS AND SHOUTED AT ME, WELL YOU GOT THE BOTTLE ALL GREASY AND NOW I HAVE TO GO AND CLEAN IT OFF!I was so shocked and now embarrassed as well that I turned to walk away and made the statement this always happens here.She immediately got the manager and they gathered up front. They were going to still allow me to buy my products because I didnt do anything wrong. I decided to tell the manager his employee is harrassing me even though I spend hundreds of dollars there per month.He had the bottle in his hand and said, You used more than a sample. I showed him where I had applied it and told him I only used a quarter size dab and the bottle was almost empty already. And showed him the tiny one inch area that was wet. He rolled his eyes and said you need to just leave now. I said okay, Im leaving, but I spend a lot of money here, get my hair cut, facials, waxing, purchased hundreds in beauty products and still am not recognized as a paying customer, but a thief instead. That is when security told me to leave. It was an UNPLEASANT, UNCOMFORTABLE, and UNNECCECCARY experience...not a Total Beauty Experience!IN RESPONSE TO OWNER:You were there so why would you need to question your employees on the matter?Itss difficult to misinterpret excellent customer service (as you call it), with harassment. Anyone can simply read your reviews and see for themselves that I am not the only person complaining about being followed around and made to feel uncomfortable in your store.There were more than 40 customers saying the same thing last I checked, probably much more now. Anyone can go back and read the older reviews and see that you love to respond by calling us all liars.YOU ARE THE LIAR!I told the truth and you think by responding with lies you can cover up the fact that your store harasses, stereotypes, and accuses its customers of stealing? You do not recognize the fact that you are the one who has issues. You are the owner and your employees demonstrate your morals and values. So it is very apparent that you do not value your customers as they should be valued. You prefer to treasure and value your merchandise instead. You rather accuse the innocent, based on your own unethnical way of singling people out, thanfallow the normal thought process of this entire country, which is people are innocent until proven guilty!You have the odassity to admit you do exactly what I described, then call me a liar? There is a review where you admit you fallow customers around, but call it old fashioned customerservice. And go on to say that you are just making sure peoples questions are being answered like in the old days when full service was appreciated.NOW THATS A LIE!

Excellent service, quality products, terrific selection. Outstanding.

Not a proper salon products store. No supplies for hair stylist. Should be called cosmetics supply, learn the difference! !!

Always very happy with my purchase.

I really like this place. Nice and friendly staff

Ive driven by this place for years and thought Id give it a look. Even wasted my money in the store after atleast 6 employees checked in on me and followed me around the store because I apparently look like a thief. One employee even questioned me as if why I was looking at certain products if i didnt intend to use this well dang i didnt know browsing was a crime... I do not recommend this store unless you are a privileged old white woman

I was absolutely floored by the variety of products offered at Total Beauty Experience. I stumbled across the location and had for sure thought I had found a gem! I was specifically looking for a mineral based setting powder containing spf- and the retail associate that I asked to assist me treated me as if I was completely inconveniencing her. Not only was she not friendly, but it was like pulling teeth asking her to educate me about the brand and asking her to shade match me. It was even a “hassle” for her to grab the product from the back drawer!! I could t believe it!! I had to directly ask her to DO HER JOB. Then, possibly the most humiliating, she wouldn’t give me the product unless I was going straight to the register, assuming I would shoplift the moderately priced $45 face powder (I am a post-graduate educated health care professional- I guess true character is revealed when you shop in work out clothes!) For managerial purposes- I visited the store at about 4:10pm on Thursday, December 14th and the associate was Latina, in her 30’s with highlights servicing the skin care section of the store. I never want another customer to feel like the way I did. :( The product is excellent, but I will be purchasing online through another distributor because I will never return to Total Beauty Experience.

Most items are expensive, wide selections. Best price Ive found for Poo-pouri

I was greeted nicely yet no one offered any assistance and I was followed around the store by the male employee with the purple hair.

It is wonderful the people treat you like your a queen

Big selection and yummy donuts. :)

Too much merchandise in small space. They do not sell the products they apply in the stylist area.

Deep and varied selection; expert, attentive staff.

Thank the lord they have rebooted the staff.I come in here regularly but they would always do the stereotypical follow the person of color narrative. I started complaining and now they dont follow me but just give attitude as I ring up as if there annoyed they cant follow me around.Its annoying cause I literally go to the same isle EVERY time, about every 2-3 months. Grab one maroccanoil hair gel for $20, pay and leave.I honestly slightly wonder how they keep winning best of sacramento awards besides their large selectionI just wish they were GENUINELY FRIENDLY!! And acted happy to assist me/happy to have a job. I dont have to come its just close and a few bucks cheaper than online.

They have a big selection, however their prices are outrageously high!! I am certain I can get the same items for less.

I literally walked through the door they lady followed me around encouraging me to go to james beuty supply after i told her i was looking for braiding hair . I said ok i have to wait until they open she continued on and on even after i said ok well i am just checking out the store to see what you have eventually she stopped but it was so iratating i felt unwanted but the prices are much higher than traditional beauty supply stores even higher than sephora they do pass out samples like in the mall and offer a discount for early bird shoppers from 7-9 am. I would give a 3 or 4 but that whole chasing me around thing was irratating and obvious

Love their selection of products and love my hairdresser here!!

Loved it, will most definitely go again, steven was awesome !!

Thank you Yvonne gor my hair style

It has a huge variety of options and good sale prices for shampoo and conditioner!!+

Fun store... lots to look at and try

Better prices than my salon!

Knowledgable salespeople

Tons of stuff and super friendly, knowledgeable staff.

Very over priced

Love this place!

Lots of stuff but too expensive.

Great place for gifts!

Great customer service

All my hair products I get here

Had everything except what I needed.

Expensive

Love it