Easy to deal with. Always have done right by me. Just a little pricey

Dont go here for service!2016 Altima has three timing solenoids priced at $100 each. My vehicle had one that was bad. The mechanic there told me that they would have to replace all three because theres no way to find out which one is faulty. There absolutely is! I took my vehicle to Berlin City Nissan in Portland instead. They replaced only the faulty solenoid and saved me $200. Its really a shame because the Saco location is right down the street from me. If they do this with repair costs, I cant imagine how they jack prices when selling vehicles.

Mitchell was great. Ive never been keen on the high pressure sale for extended warranties. If the car is so good, why do I need one? If Im likely to spend, I think it was $7000, in the next few years on repairs why wouldnt I go to a different brand where I wouldnt have to spend that kind of money?.

It was an annual inspection. A checklist of all of the inspected items was provided. I was very satisfied with the services provided.

A great buying experience! Cary & Stephen were both pros who were excellent to work with.

I had the best experience from the moment we walked through the doors until I received my keys to my beautiful new Murano and was driving off the lot.Getting through what type of vehicle I wanted and test driving, then getting approved was the easiest and most efficient I have experienced.Thank you to all for helping make this such a smooth and enjoyable experience.Lauren

Eric and the entire team at both the Kia and Nissan location in Saco were awesome. Straightforward pricing, and no last minute hidden fees…and their finance department/finance manager was great! And we had just been to several other dealerships that were just awful, so this was the complete opposite! Seriously, we will be coming back to Bill Dodge the next time we need another vehicle!!! Thank you to the whole team!!!!

Quick and easy purchase. Cary was very informative and did not pressure us at all. Love my new car!

If I could give zero stars-I would. DO NOT go here for service. They misled me into thinking I needed a new ball joint and that they were unable to do an alignment after a transmission replacement due to said damaged ball joint. They let me drive away with my steering wheel crooked (while driving straight) without telling me. When I drove straight back they said they knew because of the ball joint that no alignment could be performed. The wheel was perfectly straight when I dropped my car off, however. So I took my car to my local mechanic to have the ball joint replaced at a much lower rate, and (not) to my surprise, he said the ball joint is perfectly fine. The mechanic had stripped the bolt and was therefore unable to get my car re aligned. Sounds dangerous to me. So not only did they do damage to my car while they had it-they were going to let/make me pay THEM to “fix” it. I cannot emphasize enough how disappointed I am with ever taking my car here to begin with.

I bought a used Nissan Titan and a used Ford Explorer from Bill Dodge in the last 4 months. The vehicles were both top notch. I shopped both vehicles extensively and found Bill Dodge offered me much better value for my money. They even put a set of goodyear wrangler kevlar tires on the Titan when I asked that they put new tires on it as part of the deal. Nice tires, Nice Truck. I would recommend Bill Dodge to anyone looking for good value in a used vehicle.

Had a great experience with the purchase. Everyone is so accommodating and friendly, really great service during the purchase...I guess that’s to be expected, you’re buying a vehicle from them, they want your business, they will put their best foot forward...we love the vehicle, no issues mechanically, everything seems good, but we purchased on Saturday, drove the vehicle home and then drove it again Sunday, my wife in the passenger side noticed a little crack in the windshield. It is a small crack, a bigger vehicle so a big windshield, hard to spot. When I presented this finding to the sales rep...well, it had to have happened after the purchase and they are doing nothing to help. My experience, they certainly make you feel good while you are looking and making the purchase, but after that it took 24hrs to get a response and the response is sorry, nothing we can do. Just my experience at Bill Dodge in Saco....I’m sure there have been better experiences and I’m sure there have been worse. I’m sure (I hope) if there were a mechanical issue, they’d take care of it. Just frustrating they won’t do anything about the windshield and they are actually implying I did it!

Good experience with Bill Dodge. They were attentive and made the process quick and easy. Eric was happy to answer our questions and make sure our expectations were met. Thanks!

Second time at Bill Dodge Nissan in Saco. This latest was as stress free and pleasant as the last. Benjamin was polite,,attentive, and professional. My 2019 Titan PR called for oil change and tire rotation. Benjamin noticed I also needed an inspection sticker and performed that as well (free). Great service, people, and pricing.

Associates were very friendly and knowledgeable. I would highly recommend this dealership to anyone who is looking to buy or lease a vehicle. Our sales person, Coleman, made the entire process very easy and hassle free and we were very pleased with our overall experience.

Our recent purchase experience was PHENOMENAL, from our salesman David right on through, everyone was fabulous! We will definitely be back for future purchases!

I bought by car at BilL Dodge in 2015. I love my Nissan Exterra.I’ve had every service there as well. I’ve ever had any signification problems with the car. The staff are all friendly, reasonable and respectful. If they make I cat I want within the next 1-2 years I would certainly try and buy it from them. Also their prices are standard .

From the first point of contact all parties involved were super helpful. I appreciated the value of not only pricing but the customer service.

Cary (saleman) met me outside the dealership with a huge smile on and very welcoming attitude. We had pleasant conversation outside of cars which really made me feel comfortable as a buyer. His knowledge of nissans really helped also! The mood was comfortable and no pressure. We did not discuss any type money scenarios until we more or less had nothing else to discuss which was great. A different dealership that we visited asked us how we planned on paying before even asking us our names. I find that to be in very bad taste as a buyer. I apologise but I forget the gentlemans name who helped us with our paperwork but he was very polite up front and honest with us about the process. He discussed our options for upgrades after the buy but did not pressure us After we declined. We had a great experience at bill Dodge auto group and would highly recommend you visit them when looking for a used or new car.

Staff was very friendly, took good care of my car having me in and out within hour. They even washed it for me before giving it back. Great place, will definitely be returning for future services.

Great service!! Just had my oil changed and they washed and vacuumed my car as well. So happy! Everything was done in a timely manner.

Every visit at Bill Dodge has always met or exceeded my expectations. Always happy to recommend them to anyone.

Service was very good and people are very nice to deal with. It took a little longer than I expected, but they performed the services as expected.

Handled very professionally. Thought well enough of the experience to buy a new Rogue.

Cary Ribblett was by far the best car salesman I’ve had in my 3 car buying experiences. He was transparent, honest, and very helpful. I made a 70 mile drive to Bill Dodge Nissan because of how easy the car buying process is. I would recommend anybody and everybody use this dealership to buy their next car.

Same old bad service....paid for a plan for new carpets and interior cleaning, six years later, still cannot get anything done...they always say is it ripped...so because it isnt I get the shaft each time.

Extremely satisfied. Customer service was fantastic. Everyone was courteous and helpful. We got a great vehicle at a great price. Shout out to Cary our sales person who knows his stuff. We would definitely recommend your dealership.

Top notch service, knowledgable, friendly not pushy.

Went in and got treated exactly the way I would want to be! Cary worked with me and got me the deal I wanted with the car I wanted! Go here if you want to be taken care of. Thanks so much!!

Great experience..friendly service as soon as I got out of my car. Very professional honest dealership.

Eric Michel I just wanted to take a second to tell you thank you very much today! For driving me to Westbrook for keeping me company (you were so nice and funny) all day for the whole experience!!!! I and my family are in love with the Buick and I am very appreciative for everything you did you me today! Enjoy your weekend!! 😊 Definitely one of the best car salesmen I have EVER worked with!!

I am very happy with the service I receive at Bill Dodge Nissan of Saco. I feel respected and as a female who takes care of her own cars, that does not happen every place. I feel like they are honest with me and do not try to upsell a service. I love the free inspections and know that when it is time for me to do more with my vehicle, in terms of service, they will be my go to. Thank you!!

They were transparent, fair, and did a good job while selling me my car.

They went out of there way to make for a very pleasant leasing experience and provided a ver y competitive price. Very straightforward and transparent discussion at dealership. We were not planning on moving so quickly but the value was there and there was no reason not to move on it. Also one slight snag we determined the next day they quickly resolved. Excellent experience.

Very polite and professional! They were quick to get me in and out as well, very streamline! Thanks Bill Dodge Nissan of Saco!

I was getting a sticker and oil change today. The staff was great and took care of me very well.

Loved that you have a woman in the service department. In California, where I lived for 35 years before coming back to my East Coast roots, I went to all women garages - before this car.Service was great - needed new brakes and they were able to do them that day - which was great!!Im really glad to not have to use Berlin Nissan in Portland any more. The contrast was palpable,. I left Bill Dodge Nissan as a very happy camper.

I recently moved to the Saco Maine area. Needing routine service for my vehicle I chose to try Bill Dodge Nissan of Saco. Setting up the appointment was a breeze, when I arrived for the appointment I was seen immediately (the check-in took less than 5 minutes). I received a call to let me know about a couple of minor items (burned out bulbs and rear wiper blade). Picking up the vehicle took no time. The staff was a pleasure to deal with. I will definitely be going back.

I have waited about a year to write this review for fear of retaliation from the owners of this place. I leased a Nissan Rogue from this company, and I regret the decision to do so today. I made every payment on time during the three year lease term except for my final payment. I was not notified that the payment failed to process because I had set up automated payments with my bank. Although I was never notified of the missed payment, all three credit rating agencies were immediately notified of the missed payment. I made the payment as soon as I learned that the automatic payment failed to be processed. Nonetheless, my credit score took a nose dive as a result of a single missed payment and Bill Dodge and his employees refused to do anything to help me repair the damage to my credit score. To add insult to injury, Bill Dodge made me pay an extra $500 for not renewing my lease. Of course, I could not renew my lease because Bill Dodge had destroyed my credit. I now have limited access to finance for things like my kids education and pay exorbitant rates for the money I am still able to borrow. My recommendation is to meet your transportation needs by riding a bike, walking or even crawling before getting involved with a Bill Dodge distribution outlet - whether Nissan or otherwise. If you decide to do business with these folks, expect to pay far more money than what you are told you will have to pay and don’t count on Bill Dodge doing anything for you other than taking your money and treating you like an indentured servant, nickeling and diming you into poverty. Don’t be a fool. Dodge Bill Dodge like your financial welfare depended on it. Don’t be like me and learn this lesson the hard way.

Have used Bill Dodge twice now to service my Nissan Sentra and had great experience both times.

I can’t say enough good things about Cary Ribblett from Bill Dodge Nissan!He made our new lease a breeze.All our questions were answered promptly, friendly and correct.Is offer was by far the best in the region and the whole process was done painless, quick and professional.Thanks so much for the best car dealership experience.

Best car buying experience I’ve ever had. Went with a 2019 Frontier Pro-4x and it’s exactly what I wanted. I was initially in contact with Mitchell by phone, and he answered all of my questions (and then some), since I was driving from several hours away to pick the vehicle up. I dealt with Cary the following week when I arrived, and he was a pleasure to work with. These guys make it a point to go over everything in detail...no surprises, no hidden fees and no pushy sales tactics. Straight forward, easy going buying experience. Highly recommend purchasing a vehicle from Bill Dodge Nissan...so much so, that I would happily drive the six hours again to purchase my next vehicle from them. Top notch service from start to finish...thanks again guys!

Oil change and tire rotation-- they also found that the rear brakes were getting worn. Going back to have that done. I love the waiting room at BDAG Nissan-- clean and bright. I always get good work done there... although the service team is so fast that I never get as much done as I think I will! Ben was very friendly-- everyone was, actually. I feel very confident having service done with this company.

I usually work with Ben the service manager every time I’m in the dealership, this was the first time I’ve been able to see someone else through the whole process. Johnna was exceptional with customer service, that’s now two people who work here who I’ve had an excellent experience with. Would recommend

Great service. Nice people and detailed report.

Salesman was super knowledgeable, friendly and most important- not pushy! The finance guy was also a pleasure to deal with.

Quick, knowledgeable technicians and friendly service was very pleased with everything.

Best car buying experience that we have ever had. Cary and Stephen answered all our questions and made sure that we got just the car we were looking for at the best price. Highly recommended! Jean & Richard, Kennebunk

Yes I was pleased with my first service today. My car was taken in as soon as I arrived.I waited 30-40 minutes for it to have an oil change (that was at no cost because it was my first) and tire rotation.

The Bill Dodge team did a fantastic job. They found a problem with the brakes on my Pathfinder and did the entire repair under warranty. Could not be happier. Best dealership I have ever worked with.

Do not buy a car from this dealership if the sales manager Shawn Arnold is involved. He insulted my 79 year old father AFTER the sale by making an arrogant and condescending comment about his memory. The problem wasnt my dads memory but that the paperwork was filed incorrectly by the dealership. Instead of helping my dad-he met him in the cold parking lot and belittled him. When my father spoke with someone at corporate, they could see the paperwork and the fact that it was filed wrong by the dealership and fixed it-embarrassing behavior on Shawns part as I am sure he could have looked into it but instead chose to insult a senior citizen-I hope he doesnt sell a car to his own parents and treat them like that-learn to be kind Shawn!

I was very pleased with the service that I got. The Service staff were very Friendly and man my car was vacuum too 😃..made my day. Thanks Bill Dodge 🙏🏼

Great sales employees. Easy to do work with and in and out fast. Very efficient with their time and very nice.

My best auto purchase experience - knowledgeable sales staff, quick documentation process, and a thorough explanation of vehicle features and functions.

Post new car buy inspection.... fast, easy and they cleaned my car, again!

Quick. Easy. No surprises. Greeted with a smile and great service!

Car looks great after service and they did a complete look at the car.

I was pleased that they could get me in within the same week for an oil change/tire rotation and fix a factory recall! I also love my car gets washed every time !!

They where wonderful in helping me out. from the start to the finish they made sure I was informed all the way through. they did a safety check washed my van and gave me my report on the truck

The show room was extremely inviting open and clean. Their technology was on point and easy to work with. The explanation of my purchase was extremely detailed, down to the user manual in the glove box. This was by far the best experience I have ever had with a car dealership. Bill Dodge Nissan will be getting my business for years to come. Todd was funny and personable and really made the experience more of a family feel. Thanks Bill Dodge

Better then expected - Mitchell was top notch and I could not of asked for better communication and assistance we will be returning

The women that greeted me was great! She was super friendly, understood exactly what I said and made me feel like we were friends! By far one of the vest customer service experience I have had in a while!

The service woman behind the counter made my experience great. She was friendly but not fake. Knew her service products well and was willing to take a step out the door to ask a tech a question for me. Everything is overpriced at dealerships of course (would be a five star review if it wasnt) but my human experience was just great. Wish i could remember her name. Oh well, rock on lady. You should be selling cars.EDIT: after getting under my truck and seeing the quality of the work I am completely satisfied the cost.

Staff were extremely accommodating, patient, and eager to meet my needs both financially and per my vehicle expectations.

Cary, Sean and Stephen were so helpful, personable and kind. They helped us through, what can be a stressful process from start to finish with smiles! We will return.

Courteous staff, professional and quality work performed.

I was trying to get a roof rack for a 2016 Nissan Rogue and was utilizing the “chat services”. This started about a week ago and I was told my message would be passed onto a member of the team that deals with this. I messaged this number again after a few days and said I got no correspondence. So they “resubmitted” my request. I still have yet to get any sort of communication back from this service. If you aren’t going to properly communicate and utilize a chat service please just take it down.

I had a great experience at Bill Dodge with each of my last two vehicles. Both Todd and Shawn were informative, helpful, and straight forward. No pressure whatsoever and they did whatever they could do make the process simple. They worked with me to get me the price I could afford and gave me all the options that were available. My wife and I will both be back.

Worked with James, he did a great a job in helping us pick out a new 2020 sportage, he wasn’t pushy and made great suggestions. We will definitely buy our next vehicle from bill dodge after this experience. The finance guy, I forget his name, but the one that did all the loan paperwork within a did excellent helping us choose an upgrade to the warranty and explaining the pros and cons. 12/10 all the way around.

They went above and beyond to help me fix the problem a had with a nisson sentra that I bought at Another dealership the service dept is awsome thanks again for your prompt service

Making this purchase was mostly painless. Love my car! Thank you Bill Dodge

Always great fast and friendly service.

Great buying experience. No BS. Felt safe at the dealership. They adhered to Covid 19 precautions and as and older person with significant health challenges I appreciated that.Will consider them for next truck if I live that long!

Fast, friendly service. Everything was explained to me in advance and all social distancing rules were followed.

Fast Thorough and Efficient, Ordered on Saturday delivered on Monday no contact

I was able to do all the negotiating through email and when I drove two hours to finalize and get my new Frontier there were no surprises at all. Straight forward, honest talk from the sales rep, financing was easy, overall great experience!

Very helpful with getting everything set up ahead of scheduling a time to come into dealership. All staff followed CDC guidelines for Covid which I was happy to see.Great customer service as always.

The facilities could smell cleaner.

James, quite simply made the care buying experience as simple as he could. I would recommend both Janes and Bill Dodge strongly!

Cary made things very easy and everyone was very friendly and knowledgeable. My first new car buying experience was awesome. Glad I chose Bill Dodge and will be back for service!

Everybody was very helpful and informative. They listened to my wants and questions and helped me without hesitation! I truly felt like I was getting honest service!

Good service and pleasant to work with

It was a very enjoyable car buying experience. I appreciated the no pressure atmosphere. Shopping for a new car should be fun and at Bill Dodge Nissan it is.

Over the past 3 years i have found the service department at your dealership to be very pleasant to talk to, very professional, very knowledgeable and have been satisfied every time i visited.

Really easy to work with and very accommodating. Great experience.

I had an awesome experience with Cary, Shawn and Fred. They were friendly, went above and beyond and spoke in terms I could understand. It was refreshing to have someone speak directly to me in a way that didn’t make me feel pushed. Thank you!

Very welcoming place, and they wash your car at the end of the service.

I was in for a state inspection. Didnt catch her name, but the girl who checked me and and out was super nice and very professional.

The salesman Carry and his associates were great to work with. They were very knowledgeable and accommodating without any high pressure. This was the best car buying experience I have had. I would recommend this dealership to my friends and family.

Eric my salesman was great as well as the Finance team Alan and Sandra. Everyone was very informative, responsive and helpful. I love my new car!!! Thank you all for doing such an amazing job.

Purchased a certified pre-owned vehicle. Had a couple concerns with it. The service department went out of there way to make sure all my concerns were taking care of properly but also promptly.

5star all the way!👍😁 professional and efficient service. Excellent estimation of time needed to complete requested service. Rewards program is an excellent benefit of the Bill Dodge auto group. I highly recommend them for all of your service needs. Just ask for Garth, he and his team will take good care of you. While you are there take a look at there new and used inventory. They have a great selection to choose from. Ask for Pat Sullivan the head man in charge he will set you up with a member of his highly skilled sales force. Tell Patrick the Roger Peter gave you the referral. He is the key to the best deal around on a new of used car 🚗 truck or SUV bar none. Bill Dodge auto group is the total package. 👍👌😊

Great service department! Again, they went above and beyond my expectations and saved me @$600 on an exhaust system replacement after calling Nissan directly about possible warranty coverage. Garth is amazing-Ben went above and beyond with this service. They have consistently worked hard to keep my 2013 Cube running smoothly. Great jobs guys!!!

Fantastic customer service from the minute ai walked through the door. Great communication throughout the day! Im extremely impressed. Thank you Nissan in Saco! Youll always have my business!

Nissan’s salesman, Cary Ribblet, thoroughly reviewed and demonstrated what the Rogue could do. We were especially interested in all the safety features which were outstanding in the Rogue. Also, Bill Dodge allowed us to drive on the turnpike and covered the Easy Pass fee. I wanted to check on the car’s pickup and passing ability. The other dealers did not allow that. Nissan also gave me the best trade in and final deal compared to the other dealers.

Always great service and they have instituted safety protocols because of the virus.

To expensive... $30 to look at something that I told them what was wrong and just need an estimate on fixing the problem!

Great staff. Super friendly. Very clean facility and service performed without any issues. Car wash a bonus. Could not ask for anything more

I have always had great customer service when purchasing or leasing a new car. Once again thank you to Eric, Jason, Shawn, Sandra, and Fred. Great Job !!

Bob was wonderful in his promptness with Nissan getting the rust fixed on my Rogue. I’m very happy with the efforts he made on my behalf. I’m completely satisfied with the results of the body work, Scott and his team in the body shop made my car look like new. They even cleaned it inside and out! I’m a very happy customer.

Wow! Fast, professional, friendly. Totally explained everything. I actually love having regular maintenance done on my car! Even a nice place to wait where I can get work done or enjoy the free WIFI.