I have not gotten any help with the problems with my Kia yet. I bring it back tomorrow and I hope I will have some answers.i was told to leave it there and will be given a loaner until my Kia is fixed. It has been monthsMy Kia is still not fixed. We left it there for 2 days. Today the engine light came on again.and the outside temperature is not working. Im ready to bring it to another garage

We had a wonderful experience!! Scott, Eric and Eric were the gentleman we dealt with and they couldnt have been more helpful! We traveled 6 hrs. From Pennsylvania and they made the process easy. We will absolutely deal with them again for another vehicle in the future!

I stopped by Bill Dodge Kia of Saco on my way to a Honda dealer to let my sales rep. Frank know that as much as I would like to do business with him I can not because they didn’t have any K5 cars on the lot. This is not their fault but due to the computer chip shortage ALL dealerships are suffering. Honda did have several Civic sedans on their lot and though it is not my first choice, I was desperate to get out of my very fuel inefficient Mustang GT. I met with Frank and he understood and as I was about to walk away he informed me that several other cars, not K5s, just arrived and wanted me to look at them. He showed me the 2021 Kia Forte Gt-line and I was highly impressed. He went over every feature as if he were showcasing a luxury vehicle. I loved the car though not the K5, it was just as good. They definitely worked with me and gave me what I wanted on my trade in and even found a bank to give me the best rate I have ever had. This is my second purchase with them and it has always been a comfortable experience and because of them and Kia I am sure I will always own a Kia. They are my favorite cars and Bill Dodge is my favorite dealership….and Frank, thank you!

I was very impressed with the service I received from Bill Dodge Kia. They contacted me throughout the service to let me know what to expect. They did a thorough inspection of the vehicle and fixed call back items I was not even aware of needing. They were very friendly and the service was timely. This was service I received without even having a scheduled appointment! I dropped the keys in the after hours slot with a note, and I got a call the next day. The customer service was incredible and I woulddefinitely recommend them.

Had an oil change. Quick and reliable service. All were courteous and friendly. Thanks again!!!

Amy at Bill Dodge Kia of Saco runs the service desk. She is personable, professional, and pleasant. She kept in close communication with me throughout the process and made sure my vehicle was ready by the end of day. She researched my service contract and made sure I was covered wherever appropriate. She even made sure I got to the shop to get my car. The work was excellent and thorough, and the car drove like a dream come true afterward!

We are OVER THE MOON with our car buying experience yesterday. We went into it knowing it is an all day venture, but Frank was extremely hospitable. We didnt feel like we were being sold something we couldnt afford, and he made sure our every need was met. I usually dread buying a car, and I did up until we met Frank. We have purchased our last 3 vehicles from PRIME in Saco, and when I tell you we walked off their lot yesterday after a horrible experience, Frank made us feel extremely welcome and comfortable with our purchase. We never felt pressured or persuaded or pushed into something that didnt feel right. We finished up the Process with Eric, the finance manager, and he thoroughly explained all of our options as far as protecting our car after the purchase. Because of these two gentlemen, we will only be purchasing vehicles from Bill Dodge in the future. Not only were their prices the most competitive, their warranty cannot be beat and the customer service is out of this world. I highly recommend!!! Thanks Frank and Eric!!!

I had an appointment for oil change, tire rotation and state inspection today at 8. They greeted me with a smile and took my car right in. They estimated an hour and a half and it was pretty much exactly that much time. I was very happy with the service!

Excellent performance sending reminders of appointment.Timely performance of services including feedback concerning condition of automobile.Cordial & efficient reception and conclusion of transaction.

Amy who works in the service department was very informative and helpful. She made every attempt two keep my cost as low as possible. The free car wash also Is a plus

Amy at Kia Saco was incredibly helpful. I walked in on Friday without an appt. She had to order a tire for me, but she fit me into the schedule and by Monday all three of my issues were resolved .

James was great! No high pressure sale - just helpful information all the way. Financing process was smooth. Stephen helped with information above and beyond the sale of our new KIA Soul. All in all a great team to work with.

Amazing! They are short staffed and still got my car in and on time. Great friendly staff. Always done right the first time.

Very Friendly,Excellent service and quiet patient with all my questions .Thank you very much, Joe H

My daughter was driving our family car when it died on the highway. It was scary but we got the car to the dealership over the weekend. Nick contacted me Monday to let me know that a technician had looked at the car and it needed a new engine that it had been recalls. I had no idea! Nick was awesome and kept me updated every step of the way and got the job done - a major one - a few days ahead of schedule. Thanks Nick and thanks Bill Dodge for exceptional service.

Tremendous experience thanks to Mitchell Bennett and the rest of the staff

Great service..went above and beyond

I took my 2010 KIA Soul to two different automotive shops to figure out what was wrong with it with no success and a few hundred dollars poorer. After the advice of my brother and close friend I brought it to Bill Dodge KIA in Saco. By 9AM I received a phone call informing me of my car’s issue! Without hesitation I said yes to its remedy. I am so pleased that I will now only go to Bill Dodge KIA for service. They have my deepest gratitude.

Very nice, professional staff. Quick service and always kept me informed of what was happening with my vehicle.

It was time to switch to winter tires. I had a set already made up for installation. I got right in with the car and was greeted right away. The process took less than an hour which included a car wash. Once again nice job.

The service was excellent and punctual. My only hesitation in giving a five star endorsement is that I did not find any hand cleaning supplies or notices in the waiting area. You also have magazines available which could be touched by multiple customers and could be sources of infection for Covid. I live with a nurse and I know Overlooking these precautions could be serious.

I just purchased my third Kia (I cant get enough of these cars.) This was the first purchase I made through Bill Dodge after having my other two Kias serviced at this location. Ive been eyeing the Sorento for a long time. I went into have my previous car serviced and while it was being serviced I was able to test drive my new vehicle. Working with the associate Coleman was a great experience. I was able to leave that day with a new car! I will be continuing to use there service center for years to come as its always been a great experience.

I was looking for a good bargain on a new vehicle I found it at Bill Dodge Kia. All the gentleman I worked with during this process were absolutely wonderful! I would highly recommend going to Bill Dodge for a excellent purchasing experience.

I brought one of the three brand new cars that I bought with Bill Dodge for an inspection sticker. Nicholas Ramsdell told me my windshield wipers needed to be replaced and he couldn’t pass the vehicle unless I had them replaced at $17.95 each plus installation. I was shocked because I put new wiper blades during the summer and there wasabsolutely nothing wrong with them! I left the dealership fuming, went and purchased new blades, and went back to get the inspection sticker. Needless to say, I was very disappointed with the service! I understand that you can’t just hand out inspection stickers for anyone that drives in but to fail an inspection for wipers that work perfectly fine is insane.

Second time buying a car from this dealership, both times have been a pleasure. This time I had a special request for a car they didnt have but after looking at at nearby inventory and a few phone calls later they were able to get the car I wanted. Everyone there was a pleasure to work with. Thank you James for making my purchase as pain free as possibly during these Covid times.

My first time having my Kia serviced there. The absolute best experience I think I have ever had in any auto shop! I will not go anywhere else now!

Coleman was great to work with and very knowledgeable. Would highly recommend him to anyone.

Appreciated that they advised me that because I would need new tires soon, there was no need to have them rotated as requested. Saved me a bit of money. Friendly service rep.

Always happy with Bill Dodge KIA. Excellent service, get us scheduled when we need it, friendly and helpful, always give us confidence that our vehicles are being well serviced.

Matt from Bill Dodge Kia and Fred Pickering where just the best to work with to get this vehicle purchased. Starting from Matt the online representative who took the time to answer all my questions and get me the deal that I travelled for pasting many other Kia dealers. Finally finishing my phone finance information with Fred who made it very easy to understand what I was purchasing and even getting some extra protection on the vehicle! Over all I am very happy with my experience and would recommend this Kia dealer to anyone looking for a great place to do business!

Always happy with the work done by Bill Dodge. They always take care of my car correctly & in a timely fashion.

I got a really tricky flier in the mail that made me THINK I had won $5000. Obviously I was skeptical and read the fine print. Getting a match on the flier means nothing. You have to go to the store, then scratch off a scratch of ticket, and then you have a CHANCE of winning something. The overwhelming odds suggest that youll just get a $100 gift card. I realize that its a gimmick, but I really hate it when a business does something so misleading like this. Ill never visit Bill Dodge because of shady tricks like this.

Very pleasant staff. I love my new Cadillac! I recommend Bill Dodge to anyone looking for a pleasant car shopping experience.

They gave me a time on how long it would take and the time was right on. Service was great. Thank you

I freaking love this dealership! They are always fast and professional in everything they do. I can find no reason to ever purchase a car from another dealership. Theyve got my business for the long haul.

They have been extremely accomodating and have always done good work. I drove in from Sugarloaf where I live for a doctors appointment today and noticed my parking light brake would not go off. I drove my car to Kia Saco where I bought it and took it in so I can drive back in the morning.

They must be very desperate if theyre sending out misleading and common marketing schemes to increase customer traffic. As someone from a competitive dealership area within LA, CA, up your game and stop tarnishing your reputation with cheap tactics.

We came here for a relatively easy/quick issue with our headlights. They were all super pleasant and fixed the issue without any hassle. The only reason I didnt give 5 out of 4 stars is because:- I had planned on using the Guest Wifi to continue to work (and not lose time) but their Wifi was down unfortunately. They were super nice about it and said they had someone working on getting it back up.- Someone on the sales floor wasnt wearing a mask. He didnt come near us but I was under the impression that it was required indoors. Not a huge issue since he didnt come near us, but given there were young children and an elderly lady in there (all wearing masks), I would have expected more concern for public safetyOverall though, nice clean place with friendly service. I wouldnt hesitate to come back for additional service.

Great car buying experience, John Bolling is incredible!!! Love the car, love the customer experience, loved the salesman, and even the finance manager. Nobody beat us up and tried to sell us extras we didnt want. They addressed our needs, payed attention to our price range and stayed in it as best as they could. Love these guys!!

Fast! Friendly! Comfortable and clean waiting area! Great service! What else could you want!

Had a great car buying experience from beginning to end. I am fussy about my cars and knew exactly what I wanted. Sales people were very responsive in explaining all of my options including competitive financing. They made the process very easy and a very fair deal. I’ll be back to Bill Dodge for my next car.

Got to my appointment early, they took me right in. Had oil change tires rotated and Cabin filter replace. Car was washed an I was out of there in a little over an hour 15 minutes

Dan was great help. He help us with the process of picking out the right car.

Great experience friendly staff

What a team effort— Manager Patrick Sullivan helped guide me on a selection of vehicles to consider... salesperson Dan McCall was courteous, helpful, very easy to talk to, and had great recommendations for us... Tony in finance stayed late and AGGRESSIVELY went to bat for us with a couple of different financing companies to get us an amazing deal on the rate. We landed within a dollar (literally) of the monthly payment we wanted. We drove off in our Nissan Rogue that same night to celebrate with a late dinner. Incredibly happy with the car and the experience. Proud to be part of the Bill Dodge family. And I can’t wait to start using that Rewards card— free oil changes and discounts at a bunch of restaurants local to where we live... yes, please!THANK YOU, GUYS!!!!!!!

I got a fair price on my oil change and they even gave me a free car wash! Really nice guys, great hospitality for a car dealership.

Had a flat and my car was towed to Kia of Saco. My car was fixed in the morning and I received a free shuttle from my job in the afternoon to pick up my car. They greeted me by name like we were old friends and walked me to my car. I was back on the road in less than five minutes. So nice. thank you for making a flat tire an easy process.

Very welcoming and a superb experience today!

Excellent customer service! It’s further from my home, but I go there for this very reason.

I could not be more pleased with the personal attention and care from start to finish that we received from Eric and all. This was the most pleasant car purchase I have ever made. I found Bill Dodge Kia in Saco to be helpful, forthcoming and true to their word including followup call. I am very thankful we stopped in there.

Quick & friendly service!

While vacationing in the area, we needed Kia service done on our car. We were very pleased with the communication and service Bill Dodge provided. The service department worked with us to make sure we were able to drive our car back home. Renee and Bob in the service department were wonderful and even checked on us to make sure we made it home safely with no problems!

Fast, efficient, good service received on most recent inspection sticker.

My husband had a lease and was going to buy out current lease but was told by the sales rep that he was under his miles so they convinced us to get a new lease. Months later we get a call saying we owe for over mileage, 1,800$ and when we inquired about this they told us there was nothing we could do. We were lied to just to get more money out of us. I’ve advised two people sense to stay away from this place.

We had a great experience buying our new GMC Acadia with Bill Dodge. Dan in Saco was an excellent sales person and provided us with a stress free sale. He made sure we were happy when we left and did everything he could to get us what we needed. We will definitely recommend him to friends when looking for a new vehicle! Thank you Dan!

Always treated very professionally. Work order explained thoroughly before & after completion. Very satisfied with Bill Dodge Sales & Service.9/23/19Service completed as scheduled & fully explained. Also, SUV was washed INSIDE & OUTSIDE!!!! Outstanding service!!!

Dont go during their sales events. They get way too aggressive, just trying to make fast money throwing toug into the first car they suggest. Dont fall for the let me show you how easily you can afford a 40 thousand dollar truck stories.

1/31/2018This is the second car I have purchased from Bill Dodge Kia. My first buying experience was excellent and this most recent was no exception. I spoke several times with the salesman, Brian, over a period of a few months and at all times he was helpful, valued my time, and provided an unpressured approach. I received a fair price for my purchase and trade in. I have over 6 years experience with the Service department (Steve, Bob and Garth are amazing and kind) and Kia as a company. The warranty can’t be beat. I absolutely would recommend this dealership for sales and service if you appreciate being respected and valued as a customer.11/9/17-Once again Steve, David and the staff have delivered a great customer service experience. My Kia Optima has 122k and I was treated like I just bought it yesterday. Drove in this morning with a flat tire and no appointment...drove out with a safe fix and a pretty decent cup of coffee in no time flat (pun intended!). Thank you for making me continually feel like a valued customer and person! No doubt my next purchase will be from this dealership.I have owned a Kia Optima since 2012 and had all my service done at the dealership. Without fail I have been treated fairly, respectfully, and received excellent customer service. I would not hesitate recommending either the dealership or the service department. Well done...thanks!.

Love Bill Dodge in Saco! Staff is super friendly and very thorough in explaining. The GM is awesome and girl at the front desk in service is amazing...So much better than Westbrook where they could care less.

Eddie was very helpful. Good communicator, thorough. The work was done well. He definitely went the extra mile.

Received an incredibly deceptive flyer in the mail from Bill Dodge Kia. Supposedly had won $5,000 in a scratch-off contest they were putting on, read the fine print and everything several times over to make sure I was interpreting it correctly. After doing to some internet research, it was confirmed as a scam to get people to get to the dealership, as you need to win with a confirmation code, not the scratch-off.By far the shadiest practice I have ever seen from a dealership, in an effort to waste peoples time and get them in the door under the pretense of giving them false hope. Im sure this is illegal.

Staff was very nice and helpful. They were able to fix my car and they offer free snacks!

So far they do the work as expected. Communication could use some work. They dont always communicate when and what they should when they should. We ordered parts a week in advance and one part did not come in but they didnt tell me until the work begun. I like taking my car there because when I get the car back I dont have additional issues like when I take it to a mom-and-pop garage. I just expect greater service for the money you pay.

My salesman, Urban, was very friendly and knowledgable. He answered all of my questions and was very helpful throughout the process of getting me a vehicle suitable for my needs and budget. Overall, a great experience!

Fixed tire, great job and quick.

I had excellent service at Bill Dodge for my Kia Forte. They went above and beyond to service my car with friendliness and helpful information. Because of this, I would most definitely trust them when Im ready to purchase a new vehicle.

Went to dealership for an inspection sticker. Car was delivered back to me washed!! totally unexpected, AND no charge for a sticker. Now thats service. Thank you Nick.

I brought my 2012 Sorento here as part of a recall for engine failure. They replaced it and my car runs great again! They gave updates during the process which was about 2 months. Very satisfied with their service!

As a regular customer of Bill Dodge KIA Service in Westbrook I had to go to Saco this morning for Recall issues. I could not have been happier with the service that I received from David and Steve. They let me know every step of the way what to expect, and shared findings as they serviced my KIA. I have always serviced my KIA at Bill Dodge and will continue, but will move to the Saco location because the team was knowledgeable, helpful and friendly. Thank you!

Always an Excellent experience! Ive purchased my last three vehicles from Bill Dodge, the latest from Bill Dodge KIA of Saco and have been very well treated each and every time. Service and parts are reasonably priced. Diagnostics have been accurate, thorough and work was completed on-time. I couldnt ask for a better experience.

Greeted warmly,work on car done promptly,price reasonable and all in all a pleasant experience as usual.

Check engine light was on, they scanned and diagnosed and fixed problem all within a couple of hours. Really good service

Eric Angis was so friendly, professional and extremely helpful through the entire process!

I appreciated the efficiency and the quality of the work performed. I am from out of state and was looking for a service location in the Saco/Scarborough area while here in Maine. A special thanks to the Bill Dodge Kia Auto Group in Saco for their professionalism. I am very pleased to have found such a great place.

Very professional lots of repairs done quickly thank you

Went in today for my first oil change for my new Kia Sporage.Stephen, in service, couldnt have been nicer. He made a point to make sure I was comfortable while I was waiting . He took the time to check on me and let me know the progress of the service and when it would be ready. He went above and beyond to welcome me and my new Kia.this is my second Kia with the Bill Dodge Auto group family and I would highly recommend this dealership and service to anyone who is looking into a KIA. Thanks Stephen.

Friendly, honest, efficient.

As always the team did good work. However i was almost late to work because the shuttle was 20 minutes late and there was no one to at the service desk when I got there to pick up. After several minutes someone took my money. Not a service person. This was most unusual. Generally there are two people and they are prompt and courteous.

Great service, repairs are done quickly, and the prices really fair. I highly recommend getting your work done here.

Renee and Emily were surely great in helping me solve some issues with my Kia Soul today. I did have a very negative experience with a service person at Bill Dodge about a year ago but these two women were just friendly and great today hence the 4 stars.

Great fast service! Always fixed right the first time as long as parts are available!! Everyone there is great and has awsome personalities! I bring all my vehicles here!

I love their service department. The employees are friendly, accommodating, and knowledgeable. Everybody who asks me about what cars do I recommendI recommend KIA. I have bought two cars from this dealership and both were great experiences.

Excellent service, done in the time stated or less, nice waiting room facilities, very friendly and professional staff. I’m really happy I bought a car from Bill Dodge.

I was on vacation in the Saco area recently and had a problem with my 2014 Kia Sportage. I was feeling unsafe to drive it back home and the service department was wonderful! Friendly, made me at feel at ease and got me fixed up and back on the road. They called the service department at my hometown Kia and got me set up for follow up with them. Thank you Stephen and Dave, for helping me out, getting me out quickly and feeding me coffee!

Stephen Carmichael in Service is fabulous. Our car was damaged on a road trip outside of Portland (we are from Chicago) and Stephen took care of everything, including coordinating with insurance and working with the insurers transport company to ship the car home to us. What started as a really bad situation turned out to be not so bad in large part because of Stephens assistance. I highly recommend their service department.

I bought my Toyota Camry a year ago through Bill Dodge Kia of Saco. I was given my trade-in value of the Kia Soul that I used toward the Camry. When I went through my credit union to refinance my loan officer pointed out to me that every dime of the credit I was given towards my Camry the soaked back into the total of the Camry and I never caught it. Smiled at me while he did it. I dont remember his name but Patrick Swan was the salesman and he decided to take me for a sandwich as it took hours. I keep a fraud alert on my credit due to identity theft and it took that long for the lock to go off.I now have taken my Camry in the service department because the engine splash shield was hanging down. They zip tied it as they had to order the parts and told me it would be fine until the next oil change. Well guess what? They should never have waited until the next oil change, I have missed a business meeting and the guard is hanging down and dragging. I talked to someone at the Nissan store and was told I should never have been told that and should have been called as soon as the parts came in. I was just called for my oil change and told the parts are in and We are so sorry that you were not contacted. I believe I now need a new engine splash shield

I had a leak in the windshield of my NEW Kia Sorento. They ordered a new windshield for the car. I made an appointment to have it replaced, per their request. When I picked up the car they told me that they repaired the leak without replacing the windshield and that the new windshield was only for backup. Service department had already looked at the leak first and said they would have to replace it, they found the leak quickly. They at no time said they would repair it and not replace the windows shield. they sealed the window by removing the window trim. Why didnt they know that? They checked it the first time I was there. I dont think they are are efficient at their job. I will wait and see if this is a GOOD FIX to the problem and not a batch job.

Truly the most helpful mechanics I have ever encountered. They went way out of their way to help us purchase a car, and we werent buying from them.Very impressed!!

Honestly, I was there early for my appointment because I had a doctors appointment immediately after Kia.I explained this and he accommodated me.He even explain to me the reason for not washing my car was because I requested to get out of there ASAP to make my doctors appointment.I didn’t even know they planned on washing my car. If I had, I might have opted for a different doctors appointment. My car cold have used a bath, lol.I got no complaints at all. Very pleasant experience.

After getting into an accident earlier this month, I brought my car here once I noticed I had a leak in my tire, on top of other issues from the accident. The employees, especially Dave and Chris, were so great! Not only did they offer to patch my tire for no cost, but they also gave me more advice about what I should tell my insurance company about the other issues that my car was having for when I go to get it fixed in a couple days. This month has been a rough month for my car, but they really helped me out and were very understanding and certainly knew their stuff. Thank you Chris and Dave!

Stay CLEAR away.Let’s say one of their banks approve you, but require $1,000 down. They will lie and tell you that that bank requires $1,250 down.They will literally pocket the money. Unfortunately, I learned this the hard way through personal experience.I’m not going to get into the rest of the issues I had with them, but let’s just say that when finance starts giving you the numbers, they will be completely different from what the salesman gave you.Terrible experience.

This place is GREAT!!! They have SUPER comfortable chairs to wait in... Wi-Fi... Coffee... Vending machines... They were SO fast & courteous, it blew my mind! If they had a rating of 10 stars... Id have given them 10, bcuz they deserve it!!! 😊

The service department at Bill Dodge Kia is the best service I have recieved for my many years owning cars. The manager always makes it a personal experience, always remembers the last time I was there, always remembers my name and profession.His customer service is bar none. Well done!Jamie

Very fast and professional service department. Everything was explained in detail and the waiting area is comfortable and well thought out.

Thank you so much Bill Dodge Kia of Saco for the excellent service. They are a wonderful business who really goes above and beyond. I felt like I was in the greatest of hands.

Awesome, very satisfied. Thanks for being there....

Oil change and 30,000 mile check-up. Got me right in, washed car, considerate staff, good pricing.

They were very polite and knowledgeable. Got the work and appointment quickly. Outstanding

I brought my Kia Sorrento in for a regular check up and the mechanic noted some engine irregularities. The service team identified a engine problem and quickly set to testing the engine to determine the impact to the car as a whole. The Service department leader informed me they found some things that required my engine needed to be replaced and then informed me it was covered by our Kia /Bill Dodge warrantee. What a relief! The service manager Robert Colson quickly contacted Kia and had them send a engine over for replacement. A few days later Kia shipped the part and within ONE DAY of drop off, I had my Sorrento back with a new engine. The customer service and knowledgeable staff were incredible. Thank you Bill Dodge Kia for honoring your commitment to customer service and for your hard work. Bravo-Zulu! 👍

If you receive a prize in the mail, dont fall for it. I got a contest raffle style booklet in the mail called Money Carlo, and I am not the type to fall for dumb gimmicks like this, but I was curious and went in when it said I won $5000. You dont actually win that money, its just to get you in the store so they can tell you that you havent won anything due to some hidden matching numbers in tiny print and then they try to sell you a repod car. Had a bad opinion of this place before, even worse now. (most of us locals know this is a shady dealership)