Looking for parts and found a great business owner.If your looking for help and don’t know where to go. The manager here will help you as much as he can..I definitely felt I could trust his help and information. Can’t say that for many (if any) other salesman

My wife goes to Sears to pick up items I ordered from Wish. It was really quick, you show them your UPC code, they scan it and youre out of there. I dont know why she has them delivered there instead of to the house. Maybe its quicker, maybe one month to receive your order instead of two.

I’m sure that Ricardo is trying to do his best with what Sears has to offer but it must be an up hill struggle. Last week when I went to the store the Sears network appeared to have been hacked and no parts or lawnmowers could be ordered. I just don’t understand what is left of Sears and what they are trying to do but it appears it not working from my point of view. I have been a fairly loyal customer but the lack of inventory unable to get parts and the best that can be offered is a coupon when the network comes back on line is to me poor corporate management. Lucky for me I was able to get what I needed from an eBay vendor for way less than what Sears could get it to me with their coupon. I hate to say it but Sears probably needs to bow out gracefully.

My husband and I needed a new refrigerator. We decided to go with Sears. The staff was friendly and knowledgeable. We spent a little over $2,000 on a refrigerator and over $500 on an extended warranty. The refrigerator lasted 13 months. The store could not help us and told us to call the warranty. For 2 weeks we were told call tommorow our system is down . After week 3 a technician finally came and said it needed replaced that he couldnt fix it. We were told in a few days we would receive our replacement options. We still havent gotten them. This all started June 6th and today is August 6th. Sears warrenty has completely failed us. We have 3 kids and have had to live out of an ice chest for 2 months. Our food cost check still is not here. I will never do business with Sears again. This is a nightmare.

Service at first was off, a guy was on the phone didnt even acknowledge that I came in. But a very nice lady came to the front of the store and offered very good assistance and I got to purchase the freezer that I wanted a very good deal.

Small store with limited selection. Associates are dressed casually, which is ok, but its hard to tell they work there without a name tag or company shirt. Not a lot of product knowledge in my experience. Clean and fair pricing though.

Just your good ole original sears store

DO NOT PURCHASE ANYTHING FROM SEARS!!!!!!!! I have never left an online bad review before, but it has now been 37 days without a washing machine I purchased in July 2018. I decided to purchase an extended warranty and the warranty/repair people are useless. First, they ordered the wrong part. Then the second part took 10 days to come in and they cancelled an appointment without telling us. Whenever we call the repair phone number, it reaches a call center that is obviously not in the United States. They give us an appointment 10 days out. They are useless!!! They send texts for a return appointment - 2 different dates - and then say they never sent it. Now they say they will be out in 6 days. By then it will have been 43 DAYS WITHOUT A WASHING MACHINE!!!!!! Never ever purchase anything from Sears. The local Sears refuses to help. I have never been this upset about a purchase. Im am going to post this on every listing or review I can find. DO NOT PURCHASE ANYTHING FROM SEARS!!!!!!!!

Very good store! Clean and easy to find what you need! Will be going hear next time I need to buy an appliance!

The staff is very helpful. They always help me find what I need and recommend more things that help with my projects. A lady named Amanda is great at her job. If you need help she will go above and beyond to find exactly what you are looking for and if they dont have it they will order it.

Excelente customer service!!

Found appliance in store, but they did not have that one in stock except for the floor model which was dented and dirty with no discount. Found another one online and was buying it, but got hard sell on service contacts. They kept pushing and eventually it ended up with smart remarks being made towards us, so we left, they obviously didnt want the sale without a service contract!

Ive never met a more friendly staff who are on top of their game. They are quick to great and always off their expertise. Truly enjoyed my experience at Sears of Russellville

Great Store to shop! I have bought appliances from sears for 55 years, best on the market. Russellville Store has Best Customer service hands down. Wonderful sales staff very friendly and helpful, Will assist you in making the Best choices for your needs. Great Sales going on. Shop SEARS RUSSELLVILLE,Arkansas Store.

Sears is a great appliance store. With my sears card i was able to get a fridge when I needed it most and the staff there is very helpful. Amanda and Ricardo are always there if assistance is needed and they know their applicances well. This hometown store is second to none.

Walked in told them income and got lease program on all three appliances with 90 day pay off! Great deal! Kenmore appliances always a plus! Happy customer!

Great Employees. Manager always helps with finding what is right fit for you and helps find best price. Absolutely great place for your appliance or mower needs

Wonderful store. If you need any appliance for the home or lawn mowers this is the place to go. Employees are super nice and helpful.

Best Sears hometown i have ever been to. Very friendly staff and the organization in the store is great. Very clean and great service.

Great people

Excellent 👌

Couldnt find a simple clutch cable for a craftsman riding mower.

We buy all our big appliances here, good customer service.

Good employees, if thinking about getting an appliance or some tools try sears out. Friendly helpful atmosphere. Stand by warranty on tools and appliances. Also has the best warranties on matket 👌

Very great company who takes good care of its customers!! I Highly recommend coming here for all your home improvement needs

Ive never been more pleased with an appliance store!! The mánager is great, the workers are amazing! Everyone, SEARS OF RUSSELLVILLE IS THE PLACE TO GO!

Customer service is excellent! They always do there best for the customer

The store has a variety of appliances. The only negative thing about it is they never keep stuff stocked. Other than that great shopping experience as well as staff and management.

Store remodel looks good. Impressed with customer service

Friendly and respectable

Great service, good people!

Great place to shop, willing to work with you on your payments if needed. Amanda helped me she is very professional and knows a lot about everything in the store.

This is the BEST appliance store in town. Highly recommend!!

Good business,friendly people, and we always find what we need there. Hali piles store mananger, awesome lady!

Good store. Ok service. Will probably go back from time to time.

Great place to shop very friendly staff great prices and get everything your looking for love the hometown store thanks

I love this store very helpful and knowledgeable staff!

Exchanged a couple of ratchets. Service was great but the selection and prices were not favorable

Lots of tools and appliances in store to choose from. Helpful salespeople

Great place to find what you need.

Sears is my favorite place to get tools! Been using craftsman for 40 years!

WOW! Great workers! I will always shop at Sears!!

Called right before Christmas manager went out of his way to help!

Its where America shops! I like this store....not too small and has a great selection of tools and yard equipment.

Best appliance store in Russellville

Friendly and helpful

Staff was helpful

James was the associate I spoke to on the phone. He was very helpful, going out of his way to check on the router I asked him about. He gave me information that allowed me to purchase a better router at the same price as the lesser one. The down side of the purchase was when I went in the next day to pay for the router and pick it up. It was not James who waited on me. This man acted as if he had no interest in me as a customer. When I asked if James had set the router out for me to pick up, he said, Oh, yeah. Here it is. Though I had spoken pleasantly to him, he had barely acknowledged my presence. I paid for my router and left. The only way I will ever return to that store is if I know it is James working. I dont like giving negative reviews, but I truly believe a customer should be treated like a customer. Sorry, James. I know this affects you, too. Your helpful attitude would be a benefit to any employer. God bless you.