Highly disappointed at the moment. My package was either stolen or lost. I filed the claim through FedEx like I was instructed to do. Once it was completed I emailed the company again and I havent had a response in over 10 days. I feel its a dope company great ideas and style but I do have to agree with alot of the post I read on here as far as the communication goes. I dont want a refund I would like my shirts I even purchased insurance. I didnt even want to write on here. But maybe this is the only way I can get some attention to the issue.So I saw your reply but as I explained in my original email to you all. You originally sent me a notice that it was to packages one with USPS one with Fedex, Two different dates, then it turn in to one and the original delivery date for the FedEx changed again. I explained that I work out of town and stay in an apartment complex. I drove all the way back to town that Sun and it wasnt delivered. The date was changed to that Wed. Then I got an update that it would be arriving on that Tuesday instead of Wednesday I didnt get back in town until that Thursday so if they say they delivered it how is that not stolen or lost?? Im not saying its the company fault be if I did everything in my control yo try to be there and do my part. How is that your company and FedEx are in the clear and will or have received your payment and Im the one stuck with nothing to show for it?
Ive only had 1 issue with my first order which was resolved by the owner himself. From there Ive placed at 5 more orders and they all arrive in about a week. Also they have great ideas for their shirts and I definitely intend to buy more
I ordered two shirts and I love them❤️ I have no complaint, just props!
I ordered a shirt from here and when it arrived it the graphic on it was very off-center as well as crooked. I contacted them by email and they were somewhat responsive and seemed to be on a good customer service path. I was informed that my replacement was being developed and to send the one I received back. I sent the item back as directed and almost two weeks later I had to contact them to request a status on the replacement item that was being developed. I was then told that they were waiting on new garments to arrive to fulfill my replacement order. To me it would seem replacement orders would be at the front of the line, but I guess not. Because of this clear Quality Control issue and poor communication, I requested a refund if nothing could/would be done to satisfy a frustrated customer. Anyway, I continued to wait and another week later I had to reach out again to get a status update, after my request for refund was ignored. This time the message was I think its on the way let me check the warehouse and I never heard back after that. I again requested a refund as it was clear customer service was not what was being strived for with this company, and again was ignored. One week after that the replacement FINALLY shows up. The image is better, but STILL not perfectly aligned.I will never order from this company again, and will discourage anyone I know (or dont know) from ordering. The Quality Control is non-existent, the communication is very poor, and still nothing was ever done to indicate any desire for customer retention after expressing my displeasure. This company desperately needs a class in customer service and a Quality Control manager ASAP if they plan to stay in business.
Ive been ordering shirts from them all summer! Great quality, love the designs, and fast delivery! Support them!!
Ordered from the website and had excellent ship time. Hands down will be a repeat customer. Thank you for the expedited service and thank you for the cool clothes.
Great company, ive bought from them for years now. Keep it up.
Im disappointed. I love your designs. But the shirt isnt durable. You charge 40 bucks for a shirt. But after one wash the color comes off. 🙄 not cool
Is this company a joke ? look at how Customer Service replied to me ... try to be professional and fulfill my order
I caught up at these dudes online or people online on Facebook or Instagram I copped three shirts I got the Ric flair for my girl I got the Kobe bear joint for me I got the biggie beer for me too and they all came out amazing I also got the dirtroit badge. Not really sure how its going to hold up after the wash and thats why I just gave it four
High quality and fast shipping, I will definitely buy again.
Very creative & one of a kind brand. Love it.
Ordered a few shirts but since theyre in Michigan Im definitely coming to check out the store. Im a Inkster Native so I definitely gotta support it because its dope and a Michigan brand..Keep pushing it. Im currently living in Milwaukee and me and people I know have purchased and ordered online from there. 💪🏿💪🏿💪🏿
I initially ordered a tshirt of the Jordan Bear as a gift for a friend. However, a few days went by and I found a Kobe one I liked more but I was worried they already shipped the order. I was able to contact the owner Chris and after pulling a few strings he was able to make it work for me! The tshirt came in, quality is great, size looks right and most importantly it came right on time to be gifted! It was great dealing with them and Chris, Im definitely going to be buying from them again and would highly recommend.
These dudes are getting all of my money
I’m never really the one to leave reviews but I was really satisfied with the costumer service. I had order a hoodie about a week ago for my husband, i was curious if it was going to take a bit longer since I had order it as a gift for him. I message them and they responded right away and a few hours later my order was on its way!
Was sent wrong shirt but company made sure to ship me the correct item I purchased! Very good communication and great purchased.
Why yall dont have 5x or 6x for the Big Men
One of the coolest places Ive ever been
Wow what a store their online presence is getting noticed. Met the young entrepreneur owner his business is booming. Across from the Train station a easy access to browse and pick up the unique Ts and Hats. Check out the massive Motorcycle inside, worth stopping for a selfie!Not all about current issues. You decide!Support local business entrepreneurs rocking Royal Oak!I continue to drop by & give a shout out, come in!
I bought a T-shirt didn’t even open it didn’t know it was copies of famous brands asked for a refund and they refused. Extremely disappointed.I have the order number and email receipt...
Ordered the Mystery box that’s suppose to come with two hoodies and a free gift. I love the bear design and see how they are the mass majority on the site so I order it. It comes in with two hoodies that aren’t even on the site and a sticker for my “free gift” clothes are quality but now I have two hoodies That look like surplus they can’t sell and a sticker for $60. I’d of much rather bought a bear hoodie for $60 then this
Nice clothes just don’t order online shipping takes forever
Its a wonder clothing store! Has the dopest of designer shirts and the management there is high quality.Most urban stores in Metro Detroit dont even greet you, which gives a condescending feeling, like theyre better than you. But not at this shop. Its a MUST GO when you head to Royal Oak.
When you see the storefront, you want to know whats going on in there. And when you walk in, you can find something for everyone! Find your style in this amazing store. From cardigans to graphic tees, this brand has you covered.
My husband loves their clothes but if you see something you want on the website go to the store. Never, never, never order anything off their website. Shipping will take forever and getting any information from them about your order is next to impossible.
Pretty sick independent clothes shop
Buying online is not a good idea. They hide the fact that you can not return anything in the terms of service. The hoodie I bought does not fit me sleeves wise but I cant return it so it is a waste of money.
Very unique threads. Very nice store. Very great people.
Came in today got Tupac bear love it back for more
A great place for original wearables!
Dope clothes, reasonably priced
Sick store, good stuff
Bad service nice clothes
One word...dope