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Verizon Authorized Retailer – Victra
1015 Nogales St Ste 111A, Rowland Heights, CA 91748, United States
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Verizon Authorized Retailer – Victra

Comments
林敬
Review №1

Don’t go there. They are 3rd party not Verizon Corp store. The thing is they sign you up with cheap plan and bill come up totally wrong. They charge for activation fees. Verizon don’t charge you when you open more lines at all. The promise from them is completely a lie. I have call Verizon myself to collect the bill. They are tell you to wait and dragging your time. This is scammer store. Highly suggest don’t ever come here.

Kr
Review №2

The hours online dont reflect they real business hours.

Bo
Review №3

Incorrect operating hours. Wasted people’s time. Update it

。。
Review №4

Good service

Xi
Review №5

Came in this location try to add a line, the employees are so nice. They offered the great promo. Fix my account with better solution. Good experience.

li
Review №6

Came here for our plan change, explained the options very detailed ! The employees are all bilingual! Very comfortable place to purchase! They do not rush me like other locations!

Mo
Review №7

Professional service, very nice talk

xi
Review №8

Nice personality and patient! Good knowledge about devices! will come to them again! can speak both languages

Ja
Review №9

Selfish company. The manager persuaded 84 years old lady to return her Samsung s9 phone, so he can sell 2 top of the line Google phone that she cant use.Now my step mom is stuck with balance of 1600 dollars. They dont honor Verizon rules. They make their own. They told me I can sell the phone and keep the money. However buy one get 2 deals are locked in to minimum. 6months.The manager Jialin Zhang is a crook. Taking an advantage of older people. Never shop at this place. !!!!!

wo
Review №10

Excellent service. Everything of mine was transferred with ease. They even added my custom ringtone!

qq
Review №11

I really appreciate all of your help. this location is great . thank you!

Li
Review №12

The store is so good and everyone is very nice. They help me that how to use my new Tab E.

ji
Review №13

Good place to purchase and set up the devices. They don’t rush me like other locations!

Le
Review №14

Friendly, helpful. A good experience.

Yi
Review №15

Good service. Patient! Highly recommended!!!

yo
Review №16

They are really friendly!Help me out with my phone problems. Highly recommended!

Ke
Review №17

I went at 8:40 pm on a wednesday and they told me they were already closed even though they say the close at 9!!! So mad and will not be returning or recommending thia place to anybody. They should change their hours if they wanna close earlier

Kr
Review №18

Good customer service,they are very nicely and friendly to help me.

Ja
Review №19

Great service! And nice personally!

wu
Review №20

Good service! I will back again!

刘俊
Review №21

Good service! Nice person!

ji
Review №22

Love this place ..... good people and service

Xi
Review №23

Nice personality, can speak both languages

Li
Review №24

They are very professional. Very patient!!! Can spend lots of time for me.

Ha
Review №25

Nice employees and good service! Ill come back again!

Ma
Review №26

I asked for help with servicing and the lady was very disrespectful. She told me that she cannot help me and I had to pay $500 to get my phone checked out. She went as far to accuse me that I intentionally caused damage to my phone. Never will go to this place again!

ya
Review №27

The are always very friendly and helpful

Sh
Review №28

Worst Verizon. Verizon started to lock iPhone this spring. They locked my phone here and I resolved in another store, came back to warn them and the person over counter rudely against my words even another one admitted.Never go to this one!!

Fr
Review №29

Thank you for helping me!

Ju
Review №30

Thank you guys for helping me!!!

Ir
Review №31

Pretty good service

Ai
Review №32

Only credit card & no prepaid payment

He
Review №33

Good service

Ec
Review №34

The service is especially good!Expertise is very powerful~From Tmobile to Verizon, I really realized that the most cattle carrier in the United States! Going to Yosemite next month is also not worried :)

Ya
Review №35

The boss is very good and patient

ja
Review №36

There is suspicion of fraud, opening a new line does not say clearly, saying that the free mobile phone does not say the problems that will arise later, and arbitrarily opened mobile insurance. Leading to new activities can not participate, and each line has a pile of insurance premiums per month. Free mobile phone returns have to pay 50 fees, absolutely. Dont want to say anything more, can you give it to one star?

Be
Review №37

Its a pity at least one star! The service in this shop is very, very, very poor. If the old telephone company’s line is not pulled over, they will even buy you an extra line without permission. They don’t care about the cost you continue to pay, even without any. apologize.After discovering this problem, I called the store many times. The clerk who answered the phone said that the manager was not there. She didnt know. She waited for the interface to be perfunctory, or lied to say that she was approved, but there was no record. In the end, I was very tired, I still have to work, not much time was spent on this matter.I saw the merchant’s reply below. In fact, the merchant and I have made many phone calls and no one is responsible for it.

da
Review №38

Buyer be aware this store is commiting major consumer fraud lying to customer in their face do not sign any charges without looking at the invoices they said they give you bunch of free stuff you will end up paying for all these free stuff you dont need without even noticing they shall be sued and be convicted of their crime The fee you signed is different from what the clerk said, please be careful

Ha
Review №39

I went to the mobile card business a few months ago and I was blackmailed for $ 50. It usually costs around $ 5 to open a mobile phone card.I went to the mobile card business a few months ago and I was blackmailed for $ 50. It usually costs around $ 5 to open a mobile phone card.

A
Review №40

A Verizon, which has a late opening hours, has a good customer service attitude.

FW
Review №41

This store is very bad. I came to open the line. I didn’t confirm that my mobile phone can use Verizon. Then I opened the card to collect money. I used his own mobile phone to activate the number and installed it on my card. It can’t be used. It’s unreasonable if there is a problem. If I don’t give it a solution, if I have a sense of responsibility to remind my mobile phone can’t be used, I’ll be fine if I don’t handle it. I just throw away a few hundred yuan in vain. I don’t even have to apologize, and my attitude is very bad. I hope everyone will take it as a warning. In order to make money, such a boss doesn’t even care about his conscience. He won’t have any services at all, so he can count on one by one.

Yu
Review №42

Service attitude is very bad. Like owe them $5.

呵呵
Review №43

Specially defraud Chinese English is not good at cheating money shop

Ho
Review №44

Okay

Zj
Review №45

Deceived Chinese

廖A
Review №46

Super bad, super bad

Information
5 Photos
46 Comments
3.9 Rating
  • Address:1015 Nogales St Ste 111A, Rowland Heights, CA 91748, United States
  • Site:https://victra.com/?y_source=1_Mjk2ODEyMy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 626-964-7888
Categories
  • Cell phone store
  • Internet service provider
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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