I wish I could give zero stars because I will never go back to this location a day in my life unless its because they agree to fix THEIR problem.Two weeks ago I bought my son his first phone so we can stay in contact. Two days after getting the phone my sons phone stopped letting him text message and wont use the SD disk. I get him every other weekend so I had to wait until today to bring the phone in. The phone is still under warranty and when I brought it in and spoke to whoever the guy was cause he didnt give me his name, he told me there is nothing he can do and that I have to go to the corporate store 35 minutes away. I then went to another metro off leader lake Rd and spoke to the very nice helpful people there. They informed me of the policy and way theyre supposed to handle the situation. So I went back to the Rollins store and my girlfriend went in to talk to the guy again. At first he said we can go to Waukegan and swap out phones. Then he said maybe we can. And then he changed his story for a third time saying he would have to order the phone. Regardless of anything, the phone is still under warranty and the guy refuses to help. He then told my girl to get out and was rude to her. I was listening to the whole conversation on the phone since she called me and had me on the phone. I have been coming to this store for 5+ years. Never again until they fic the phone like they should have.

My elderly mother has been having trouble with her phone - her games disappearing and other, unwanted apps popping up. The young man working there has helped us twice now, showing us how to clear things up and prevent new problems. Hes been amazing

Probably the worst place ever in the area never open. 😂

Store is never open on time as posted. 10 min after still waiting!!

Very good service, friendly employee and helpful I recommend this place for your cellphone needs..

The metro employee was very friendly and helpful. I always enjoy going to that store and appreciate their help and recommend them to others

I love that place um when I got there with my mom and my sister today this morning at 10am but they close it when we there we look all day but is still close.

Mike was exceptionally patient with me when I came in to activate a new line. I messed it up at home but he was professional and helped me get things straightened out. Thanks

Araceli, is a wonderful employee. I came to your store today and she is most knowledgeable of the technology you have a well as a polite and pleasant personality. I would recommend all my friends tio your store, and she should get the recognition she deserves

I always have a great experience. The staff is very friendly!!! And, they are good with upgrading your broken phone! I would know, just got my brand new phone Saturday!!!

The staff were really nice, professional, and helpful.

If you want great customer service this is the place to go to. I want to thank Araceli who was very patient and answered all my questions. I got the phone I wanted and best of all, I got out of there in no time. Thanks to Araceli 🙂

Giving 5 stars to this location the store was nice and clean.. the staff was excellent especially Araceli she was very kind and helpful I was in and out and had all my questions answered in the best way possible definitely will be coming back to pay my phone bill here!

Great customer service! The girls there are so sweet and took really good care of my phone problem. Highly recommend!

Been a customer for more than 5 years, the girls are very helpfull especially Araceli, she helped me with my new phone! Very fast service!

Giving 5 stars to this location all the staff was excellent especially Araceli she was very kindand helpful I was in and out and had all my questions answered in the best way definitely coming back to this store :)

Went in to Metro Pcs on Rollins Rd to change my phone plan. Anel Rodriguez helped me have a stress free change! Very polite and full of knowledge about devices & plans that were available to me. I will recommend metro pcs to my friends and family. If you need a new phone go in and talk to Anel!

Great place the people are very nice thats why I always go here

Helped me out with a timely manner and super friendly...

DO NOT GO HERE! While there, my mother and I were looking for a new phone for her to start service and joined me in a family plan. This took place just after she finished her chemo treatment for the day. During the whole time we were given rude service and whenever a Spanish-speaking customer came in they took priority over us as well as any other non-English speaking customer. After 30 minutes being treated this way, my mother and I both left, went to Sprint and joined their family package. I was with MetroPCS for 2 years, but it only took 30 minutes to lose two customer.

This is a response for Iris. You are an employee of 458 Cedar Lake and we find it despicable that you would leave such a review. You will be reported to metroPCS corporate.

They did exactly what I asked him to do

Service sucks! Customer service even worse!

They are very rude here will not help u what at all even for simple questions about phones i was over charged and told by the managerits the stores discretion on what to charge i actually changes services because of this store!

Super nice and fast☺

Yall are dope, thanks for the A1 customer service.

Very professional and helpful!!

Love my service

Fast service.

Very helpful

?????Nevermind

I like how Maria attends, she is a very good employee !!!!! :) very sociable, very friendly 👌🏻👌🏻👍🏻