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Verizon Authorized Retailer - Russell Cellular
2901C N Main St, Roswell, NM 88201, United States
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Verizon Authorized Retailer - Russell Cellular
Comments
De
Review №1

Excellent Service!! Team was knowledgeable about the equipment and new items I needed to function away from home. They assisted me with placing a claim and then sold me a new iPhone 13 with all the accessories. Great team!!

Ka
Review №2

Juan was a great help I 10/10 highly recommend him. His customer service and dedication with the best I have ever experienced anywhere. He’s a hard worker who is great at his job!!

br
Review №3

I needed quick help with my older S9 Galaxy; the power cord shorted out. Mariana helped me immediately with a replacement wire and we tried it out and it was a fast fix. Thank you Mariana and Verizon for excellent service 👏!

Sh
Review №4

Juan was great to work with! Very helpful and made the process enjoyable!

Da
Review №5

My wife and I were in town to do some shopping for our business in Ruidoso. We had wanted to get new phones for some time now and as we were driving to our next stop we decided to pull in to see if they had the iPhone 11 available. Brandon welcomes us and immediately checked their inventory and yes he has two. He then takes the time to ensure everything is properly transferred from old phones to new ones. My phone took longer since my old phone had not been backed up in a while and as he meticulously tried multiple processes to get the phone backed up there was success. He certainly had the patience to sit with us and explain all his efforts to accomplish the phone transfer process.Brandon was tops in his customer service and technical ability and proved exceptional in understanding the importance of a voicemail I wanted to make sure was not lost in the process. During each process to transfer my old phone data to the new phone he made sure to let me check that voicemail was still in tact.We had a very pleasant time sharing conversations with him, and his demeanor with us during the whole process was professional, courteous and respectful. He truly made our new phone purchase a pleasant experience.We highly recommend this store and Brandon for your next phone purchase.

Na
Review №6

Juan was the only one working when we first arrived at the store but he greeted us and soon was showing us some phones. Even though he was very busy he was able to help us and answer our questions.Thank you Juan for all of your help!

Cl
Review №7

Nathaniel is the best! Go ask for him, he’ll give you the best customer service and help you out the best he can.

AM
Review №8

The guy helping us was so fun and energetic, very good ambiance and would definitely recommend him

Ni
Review №9

This store and Juan was very helpful and I felt like they did everything to get me the best deal.

Bl
Review №10

I feel so confortable, He was so gentil and fast

Mr
Review №11

Juan was very professional and took the tine to explain all of our options. His customer care was one the best!

Do
Review №12

Brandon helped my husband and me buy I watch 5 s. he was so helpful, called us to keep us updated but every step of the way. Watches came quickly and were quickly activated. Great service!!!

TE
Review №13

Outstanding customer service and very professional! Brandon did a great job!

mi
Review №14

Our agent, was awesome Nathaniel.

Da
Review №15

Great friendly service!

De
Review №16

Very pleasant and very helpful.

Es
Review №17

Great customer service. Our representative Robert Beto helped save us a lot of money and got a good phone great price. Whoop

ja
Review №18

Great experience! Great Service!

My
Review №19

Amazing people and excellent service!

Ef
Review №20

I would recommend this store to everybody .The service is excellent and very nice people to help you in what ever you need.

Ja
Review №21

Marisela was very knowledgable and helpful, very patient and helped me get a great phone at a great price.

Di
Review №22

I came in at the end of the day and the service people stayed passed closing to complete my purchase and set up my phone. I could not be more satisfied with the service.

Ke
Review №23

Juan is a great worker!

Li
Review №24

I was over charged. I have made 3 trips so far to get everything correct. It should not take more than one trip.

fu
Review №25

They were very helpful & friendly

Su
Review №26

Got me this phone on credit. Cool! Huh

Mi
Review №27

Prefer to call customer service.

Li
Review №28

Its a great place to get what you need for communcation

Di
Review №29

When speaking to employees. There seem to be hidden agendas and or prices

Jo
Review №30

I went to ask a question, first it was just one person in there, it was busy and I waited about an hour and she continued with the same customer. I left cos that was redicules so Im no coming to this location again.

Wi
Review №31

They where good people to work with.

Ma
Review №32

They were very helpful and courteous

Ic
Review №33

Wish i could put zero

Mi
Review №34

Good customer service.

Ma
Review №35

Great service

Ni
Review №36

Ashli is awesome

Ki
Review №37

Terrible service

Co
Review №38

Great place

Fr
Review №39

Very helpful

Ke
Review №40

Juan is very knowledgeable and helpful.

Information
2 Photos
40 Comments
4.1 Rating
  • Address:2901C N Main St, Roswell, NM 88201, United States
  • Site:https://russellcellular.com/?y_source=1_NDE2NTU5My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 575-622-1007
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:Closed
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:Closed
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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