I was helped by an outstanding representative by the name of Joalyce. She is an awesome example of what every employee should be modeled after. She was super polite, very accommodating, and conducted absolutely perfect customer service. I am an extremely happy customer after my interaction with Joalyce. I hope Verizon does something equally as positive for her, and she made happen for me. Thank you again to Jo!!!

Finally after several attempts to move off of AT&T at other Verizon locations the Old Roswell Rd./Holcomb Bridge location made it happen!!!!Richard made it happen! He needs a promotion and a pay increase! During the entire process he multi task other customer needs while moving my agenda forward.@Verizon - you have a great talent here, promote and use it. District Manager or something...he has the goods

I recently bought a new phone at the Roswell GA Verizon office. Melissa Hopkins was the saleswoman and was both knowledgeable and experienced to help me choose my new phone. I recommend her and the staff at the Roswell store.

Rashad and Matt were SO helpful! Just went in to switch my line and they were efficient, friendly, and kind. Made the dreaded process of a new phone so seamless and easy. Will definitely be going back for their help if I need it in the future!

The Salesmen’s name was Kevin! Do not let him help you! I went into the store to purchase a new phone and two start services with Verizon! I was so excited. I went into the store and Kevin helped me out. He advertised a $100 plan for $90 and sold me a $40 case for $30. I know these seem like minuscule complaints, but I think that a person that is dishonest easily and sales speaks a lot for the company that they work for! I just left T-Mobile for the same thing and I’m being met with it on the first day of being a customer with Verizon! I would not recommend this particular store and if you do go to the store I would not recommend Kevin being your sales person! I hate liars, and in the middle of this pandemic it is really say it but people are engaging in predatory sales. I truly hope the store manager of this location jumps on top of this issue! This is a review to make the store aware of the issue because when I called two expressed my dissatisfaction, the employee Who answered told me that it was not Kevin‘s job to point out the specifics of the plan and pricing. I think if that’s the case that Verizon should replace all the sales people with kiosks. I am seriously thinking about returning my iPhone in looking for a different carrier because I do not want 24 months of being lied to

Miles was really helpful and he was so awesome for giving me his charger when I was having issues with my own charger. Best Verizon I have been to. Thanks miles!

Derrell is the best! He was super helpful and nice. Very pleasant. Great experience!

Derrell was the best! He helped me upgrade both my tablet and my phone and made me feel right at home. I will send ANYONE that I know looking for cellular service to him. Thanks Derrell for such outstanding service!

I want to give a big shout out to Rashad and Corey at the Verizon store on Holcomb Bridge Rd! I had misplaced my phone and couldnt find my password. I didnt have another Apple device I could use for recovery. Between the two of them they worked to help me use the Find My iPhone app to successfully locate it. This is my work phone so this saved me tons of extra time and trouble. Thanks for everything.

The gentleman that helped us (Nathan) is truly outstanding! Professional and proficient, he makes us feel that our family is more than just another Verizon subscriber. He offers great suggestions, highlighting Pros & Cons of each product and plan. He is the best representative we have every had with any carrier. We will continue to go to him for all of our mobile telephone needs.

I walked to Verizon and my phone was not working. A great guy named Ethan greeted me at the door with a smile. He went through all of the steps to get my phone into shape but we couldn’t get it to work. So he suggested a great option for a new phone for me, he got all of my information to my new phone. There was also another great employee Scott who also helped us with a few technical issues. Highly satisfied with everything, love these guys!!! 100% recommend this place!!!!

Zac was great, came in and got help instantly! definitely recommend.Rashad was also great very funny, overall great experience! Thank you guys!

I called before heading to the Verizon store this morning to see if I needed an appointment and if there would be a wait. I was told to come ahead and that there not people waiting at the time. I arrived to find a nice young man on the Verizon staff who helped me transfer the data from my old iPad to the new one I bought last week. He was wearing a mask and so was I. Another customer came in not wearing mask and when that customer approached me, the Verizon staff member politely reminded him about social distancing and guided him away from me. I appreciated his helpful attitude and the way he handled that situation.

Came into the store today melissa helped me get my phone in order before anything she made me feel at ease letting me know that everything was gonna be ok because my phone was acting crazy and she fixed my phone. I need for a new one. However when Im ready I will only allow it to be her

Ethan was amazing to work with. He was helpful and ensured I had the best deal on my account. Very patient. Highly recommend the store.

Went to Verizon on Holcomb Bridge Road in Roswell yesterday and had the best experience with Cody! He helped my mom get set up with a new phone and was super friendly and very helpful! Highly recommend you see him for your wireless in the future.

Thanks for helping me fix my frozen phone but only one employee and none of the other customers had a mask on. I was very uncomfortable with that. It’s reckless and irresponsible and puts workers, customers and the entire community at risk.

Excellent experience. Highly recommended. Ask for Joe, she is the Best!

Great experience. Ryan was very helpful! I moved from other carrier to Verizon and it was not a easy job but he did it successfully. Thanks Ryan!

My company is opening a new location in Roswell and came to Verizon for a hot spot as a temporary internet solution and we are very happy! Paul greeted me right away and was very knowledgeable and helpful. Thank you for the excellent service & product. Our Orbit Hot Spot works great!

We upgraded one of our phones from an Apple to a Pixel 4a5G - with the very capable assistance of LaTonya Sanders. She was very friendly and knowledgeable and made the whole process extremely easy! We couldnt be happier!!

I cant say enough about Brianna at this location. Although I was there a long time, she was extremely patient and thorough and addressed all of my needs. She went the extra mile to make sure I was happy. What a breath of fresh air at a cellular store. Go and meet Brianna! She will take good care of you!

Very friendly and helpful. I have been there as a customer perhaps 6-7 times over last three years. Great customer service, couldnt be happier.

Melissa was awesome!!! She got us a great deal on my boyfriends phone he lost...and helped me with lack of service!!!

Dropped my phone again and this time i killed it. I went to another Verizon store at Rucker Road, but they only allow one customer in store at a time due to Covid, so i went to Cellular Sales on Holcomb Bridge. Ryan got with me immediately and within an hour i was back on my way. He was able to sync my contacts, photos and texts. Thanks guys.

Ryan at Verizon was incredibly helpful with my cell phone problem. He went over and beyond to fix my service!!! He was great. Thank you for spending so much time fixing it!!

Rob helped me out he was great, down to earth and was very honest about what was going on........ would definitely shop there again!!

Thanks so much with helping me with my phone.

The salesmen were very friendly. Watch what you are being sold - everything is more expensive and there is a sales push - so be sure to ask questions about price and compare it to other locations. The way the salesman would say things was not completely straightforward, so ask, How much is this? and Is there a way not to pay for this fee, service, etc... because everything has an additional cost to it and is not entirely necessary. This an authorized retailer - not a Verizon store. BC of COVID we had to go here - the official Verizon stores were closed. I left feeling like the guy who helped us was nice - but that I had been taken a little. They also have the employees parking their new cars in the handicap spaces - which is very hard to see when you are the customer and actually need to use those parking spaces. Our salesmen said, I would never be that guy to take a handicap spot, but as we were pulling out I saw him putting his stuff into the trunk of his new yellow car and I felt kinda scammed. I left feeling like we were all set up and treated nicely - but also a little bit taken. Dont know why - but that is how I felt driving home.

Ethan was personable, helpful, and as good a sales representative as weve had in a cell phone environment.

Had the best experience today in yr Verizon store at 680 Holcomb bridgeChis was knowledgeable PATIENT and very helpfulSo understanding with my unfamiliarness withTechnology. Not my forte. Thank heavens for Chris!

I do not recommend this department at all. I went to change an item that I bought in Norcross Ga and since I didnt buy it there they didnt change it for me and I went to another store in Woodstock, ga and they changed it.

I am very thankful that Bryan Williams made the time and effort to switch my number to a new phone. He was polite, patient and proactively searched for solutions when met with challenges. Hes very knowledgeable and made sure my phone was working properly before I left. Im very happy with their service.

I went in to just check out potential upgrade options (I had a Galaxy S5 that was obviously old but still working well for me & in great condition, so I wasnt highly motivated to upgrade) and discuss plan adjustments (I had an unlimited plan, but I typically only use about 2GB/month & I have an employer discount that we discovered does not apply to unlimited plans) with no intention to buy at that moment. I met Scott Phillips. We spent about 45 minutes talking current phones, upcoming releases, and different plan choices that may be more suited for me personally. No pushy sales tactics, insightful and engaging conversation, genuine interest in assisting me in finding my best options.6 weeks later, due to his superior customer service even when it was not beneficial for his sales, I went out of my way to return to him personally rather than just ordering online after I did my research and made my choice to purchase the new Galaxy S10 and change my plan to the 5GB package. I was that impressed with his assistance! This location did not have this device in stock due to demand at the moment, but I was more than happy to wait for delivery to ensure he got the sale (which essentially was the same wait as if Id ordered online). He was very flexible and accommodating with my work schedule (which can be very difficult to accommodate).Thanks to his help and our research together, I now have a brand new top-of-the-line phone with a plan more suited for me, resulting in a monthly bill that basically remained the same despite the big device upgrade.HIGHLY recommend Scott for all Verizon customers!!! No pushy sales tactics, genuine interest in helping people find their best fit in regards to both phone and plan. Scott worked in education in the past, so hes adept at relating information in different ways to all sorts people with all sorts of levels of experience and learning styles to assist people in making the best decision for themselves. Hes even asked me to give him feedback on my purchase to help him help others. Weve texted several times about how to best utilize the S10 (hint: edit settings for display/touch settings to optimize battery and avoid accidental activation while in pocket/purse/bag/etc. - the battery is fantastic without sacrificing any performance).I am VERY satisfied with my new phone and the entire process. Scott is the man you want to work with when youre looking into phone or plan upgrades/changes!

Reuel was a great and powerful representative of Verizon. I appreciate you assisting me and going over and beyond to answer all my questions. I would recommend you to all my friends and family. In final will be sending all my business partners your way! OUTSTANDING JOB!

I just visited this store to replace a broken iPhone. I had THE MOST PLEASANT experience. I really know very little about replacing phones, backing things up, weighing options, etc. LaTonya Sanders was AMAZING. She was so pleasant, incredibly helpful, talking me through my options and meeting my budget. Exceptional. We will be back to work with her.

Had a partial port issue in moving my number from Sprint to Verizon. Scott at the Verizon store was great to work with, and he was able to resolve this (despite Sprints horrible customer service/knowledge). Reminded me why I was leaving Sprint and moving over to Verizon in the 1st place! Well done, Verizon and Scott!

Patrick Patel has provided, hands down, the best customer service experience we have ever had at any retailer. Having experienced countless frustrations with cell phone service and providers over the years, Patrick represented Verizon in an outstanding way that will make us loyal Verizon customers. Patrick has spent hours with my children and me over the last 2 days and has exhibited endless patience, enthusiasm and willingness to resolve any problem and provide the best solutions possible! He has been extremely friendly, extremely professional and has gone above and beyond on every device we had to make sure we had optional account service and functionality. He was wonderful with each of our children and was extremely thorough with looking through our account and deciphering a very complex account portfolio. He is sophisticated, talented, bright and an excellent reflection of his company. He deserves every kudos and promotion possible! Cheers!

I had a great experience at this store. Scott Phillips was extremely knowledgeable and took a great deal of time to educate my daughter on her new IPhone. Scott’s customer service was exceptional and I’d highly recommend him if you are in the market for a cell phone or any of Verizon’s services. Great guy!

Have had Sprint since the beginning of cell phone service, went to a Verizon corporate store this month (Jan,2020) to switch to Verizon. Worst customer service I have ever had the pleasure of receiving, customer service is very important to me since I am in National/international sales for over 25 years.Today I went to a Cellular sales store to ask them to help me with issues that I could not get resolved at the corporate store.UNBELIEVABLE CUSTOMER SERVICE from Scott and Jakyla,answered every question,fixed every unresolved issue I had. So very patient and kind with a new customer to Verizon.Many thanks 2 very nice employees.

So I needed a screen protector for my Google Pixel. I was in a hurry and stopped in and was immediately greeting by one of the associates. (On a side note, either one or both of them stank of cigarettes). I was at the counter with the screen protector in under 1 minute. Im standing there with my credit card out. He wants my phone number. Then he wants my PIN for the account. I have not ever used that pin since the day I created the account. So he wants to create an account manually and enter all of my info by hand. I said, I just want to buy this. Do I really need an account? The other guy chimed in and said I had to create an account to something, something, something. So I said I dont have time for this and I left So stupid! I should have been in and out in 2 minutes. Why do I need an account to buy a screen protector?

Friendly, and took his time to ensure I understood what they offered with no pressure to purchase extras. I even returned with buyers remorse, and he gladly exchanged my phone for a better one. Great customer service! 👍🏾

Edwards Jones has excellent customer service skills and really knows how to satisfy his customer. When I came into the store I received technical support and very attentive customer assistance. I highly recommend this location due to the excellent experience I had in store with Mr. Jones.

Had an awesome time with Igor! He took care of everything for me. I replaced 2 services that stressed me out with one great service from Verizon. I can honestly say I am happy!

Scott and Dominic are the epitomy of Verizon representation. Love my new LG THAT they both helped me select. Perfect timing, couldnt have had a more perfect experience. Not to beat a dead horse, but thank You Both for your over-diligent service, it means more than you know.

This store was very helpful for me, the guy Im so sorry forgot to ask name, was very knowledgeable and professional, he fixer the problem which Verizon costumer service couldnt fixed. He is ANDROID GURU . Highly recomend. Thanks. A pleasure to work with.

I was very Satisfied!! The Ethan Hart did a great job helping me with my bill and answered all of my questions!!

Great customer service! Helping my husband with his phone. GREAT HELP & INFO.

CJ at the Roswell GA store was very helpful today setting up my new iPhone. He was very knowledgeable and professional. A pleasure to work with.

Matthew was extremelly knowledgeable. He was patient and took his time answering any questions I had. I would definitely recommend him to my friends!Pleasant person to work with

Jay and Kyle are the best! Definitely recommend this location to anyone.

Simply Awesome...Friendly and a knowledgeable...Thanks so much.

Scott greeted me as soon as I walked in the door ready and willing to help me. Actually took time to find out what I needed and helped me get the best deal! Will continue to use him for any services from here out.

Edward Jones did great! He was very helpful. Mad sales skills. I bought an android and had and iPhone when I walked in. Very thorough!!!

I went to this store looking into a new phone and Scott Phillips helped me figure out what phone I wanted. He was patient and explained the pros and cons between the phones I was considering. He also helped me with the price break down to see which phone was more affordable for my budget. I would defiantly go back to him with any other phone needs I have.

I had an outstanding experience with Brandon Gunn. His knowledge and expertise with the service plans was exceptional. He was patient and answered all my questions thoroughly, and truthfully. It was a pleasure doing business with an exceptional employee. I would recommend him to my family and friends.I feel that he is a great asset to your organization, should be considered for any future advancements your organization has to offer.Yours TrulyChuck Geter

Scott Phillips was the best...he was extremely knowledgeable and Patient...I will use this syost always.I have been a Verizon user for years and he was the best sales person I have encountered

Scott Phillips did an excellent job for me today setting up my new phone and tablet! I highly recommend you go see him for all of your cellular needs!

This was the best cell phone experience I have had. Corderio, spent so much time trying to help me understand plans including international. He came up with several options and even had ways to save money with a new phone. The store is very convenient and new. Everyone is knowledgeable and helpful. I will come back to this location for all my cell phone needs.

Patrick Patel was very quick and efficient. My previous phone died before my week long working trip and my family ordered a phone at another location, who did not allow me to contact my family to get information. After the trip I walked into Patricks location, he took me in listened and didnt attempt to over sell me. He gave me exactly what I needed and assisted.

Went in today to solve a minor phone problem and Corey (sits in the back left when you walk in) was incredibly helpful. Looked over my account and found ways to save me 60$ a month on top of getting me a new phone. Corey set up my new phone while I left to continue running errands. Corey was incredibly helpful and would recommend him to anyone who goes to this store.

Visited the store yesterday because I needed a case for my new Samsung S9+ but I didnt want to spend a LOT of money. The sales person, Dustin Breeding was extremely helpful and knowledgeable. He even put the case and glass protector on for me!! GREAT experience!

Scott Phillips did an excellent job getting me set up in my new Motor g6! I highly recommend you go see him to get your new Verizon phone!!

Patrick was very patient and provided wonderful customer service and expertise in handling our two upgrades! He also helped us with two insurance claims. We would highly recommend stopping at this store and letting him take care of all your mobile phone needs.

Holcomb Bridge Verizon store purchased new phones and Keith Partee is very helpful and we had a great experience. Excellent service.

Super fast service a nice attentive staff. Scott Phillips went above and beyond to help me with my phone! Highly recommend.

Matthew is awesome!! Best experience ever buying a phone. He went above and beyond, will recommend him to everyone i know.

I had to get a new phone right away because my original phone screen went out and I stopped at the nearest Verizon store and the sales person Mr. Corey was very helpful And efficient, he set me up with a new phone and got me in and out, in a timely manner and the customer service was very awesome!!!

I went in because I had lost my phone, Patrick Patel helped me with my new phone. He is great let me tell you why, I didnt know my pin num or nothing and he helped me with it and also he helped me with getting me new phone and getting all my data back. He is really knowledgeable and professional. I would defiantly go back.

I came to the store to return my phone today because i left having no idea how to use it a month ago but a man named Dom helped me out finishing setting it up and even sat with me and showed me how to use it. Now my first smartphone is a success! Thanks Dom!

Reuel and Dom were awesome. These two gentlemen need a raise as they assisted me with my contacts and picture transfer. I walked in today with no hope and they saved the day. I recommend them for future service they’re the best in the business.

Matthew was very kind and courteous. He really helped me out with my new I Phone, and he gave me a great deal.

Scott and Matthew were great. Better than corporate store.

Waited here for an hour plus the day after Christmas. There was only ONE employee working at this store. The employee kept saying someone would be right with us, yet he was the only one in the store. He told other people that walked in that there would be someone right with them, still the only one working. Second time i’ve waited this long in a Verizon store. Incredibly disappointed.

Brand new, clean store.Everyone was very friendly and helpful.We got our plan changed to the Unlimited and everything was thoroughly explained by the sales rep.Would recommend.

Scott Phillips is phenomenal. He made our upgrades so easy and transported our information with ease.

Reuel, Dom, Christine arrives at the store today very unhappy with a damaged phone and not sure what to do. It was just a short amount of time before the representative here fix my situation and also made me aware of additional devices that I was entitled to, and left the store with those also. My end result was being pleased with a customer service that I received and the replacement phone that Im getting as well.

Scott Phillips was a consummate professional who gave his full attention and customized my experience to fit my best interests. Go see Mr. Phillips wherever he may be stationed

Highly recommended. Very nice customer service.

Jared provides wonderful service - caring and knowledgeable. A great guy too!

Went in the store to have my MOTOz3 phone checked out and learned that the battery was swollen, just about to burst. Met with Scott and he helped me decide which new phone option was best for me. He was knowledgeable about the the phones by brand. To move quickly, I decided to go with the MOTOZ3 on a G5 platform. Scott set up my new phone and transferred all of my apps. Made the transition process much easier so I could get back to work. Thanks Scott!

I can not tell you how pleased with how we were treated as Verizon costomers by Scott and Matthew...we left the corporate store so confused and almost disgusted. We stopped by this store and left very very pleased .

Great service from Scott. he helped us work through the options and decide on the right phone for us!

Christine was an excellent representative. She was very patient and her service was excellent. She answered all of my questions and was an overall joy to work with.

Dominic and Cherrelle at this store 680 Holcomb bridge road are absolutely helpful wonderful kind decent and lovely! No good reason to go to any other Verizon retailer or store. That would be 2nd rate.

Reuel was a great help to me today with his service. He Was really nice from the time I walked in to the time I left. I will be sure to come back to him the next time I have any problems.

Scott Phillips was very helpful in helping me set up my new Verizon cellphone account!!!

Cori was absolutely wonderful. Her coworker Igor answered some questions for us and I left with a new iPad and a cleaned up old iPad to give my granddaughter. I originally came because my iPad was not connecting with the internet but went home with a new iPad that fit in my same case and was thrilled with my new products. I have liquid screen protector which is the best. I am very happy.

Brandon Gunn and Verizon did and excellent job helping me including Mathew. Very happy!!!

Amazing service and great hospitality! Miguel was of great service and helped me set up a new phone. Quick and easy.

I had great service today at this new Verizon store. Cordiero greeted me promptly and then helped me figure out a few quirks on my phone. He will definitely be my go to for future verizon and or iPhone questions.

This place only has cases on display and the employee refused to retrieve the device I came to purchase. This is while he was playing with his own device avoiding eye contact with me.Didnt get his name, but he had black hair with a shirt and tie on 2/27/19.If you dont want to help Verizon account holders then you shouldnt be in business!

Great staff, listened to what I needed and took the time to help me find the perfect phone...

He was first of all, very handsome and easy on the eyes, but outside of all that...His professionalism was impeccable. He stayed late with me and explained everything in detail about every plan I was interested in and the bottom line cost. Cost verses value is import to me and its nice not to go shopping somewhere and find out at the end of the sale that its 35$ more dollars for one more thing. If you need great service, please see Corderio Vonner to be sure to get expert advise and counsel in your device purchases. He kept a smile on his face from start to finish. Kudos Corderio

Igor was very helpful and explained everything thoroughly.

Corderio was incredibly helpful and made my phone purchase easy. I would highly recommend him for any phone purchases.

Patrick Patel was awesome! We came in looking for new phones and he made the process a wonderful experience!

I had a great experience at Verizon, thanks to Corderio. He was very pleasant and made sure everything was done right.He was the only one in the store at the time, getting kind of busy even as it got closer to closing he still remained calm.He made sure each every customer walked out of the store sastisfued even after hours.Great customer service!

Christine was so helpful and knowledgeable. She answered all my questions.

Do not buy from this place. Salesperson lie to me several times. If you ignore this review please read what you sign. Check how gb is that device and length of contract. They are so nice when you are buying and so rude after screw you up.