Michael our service advisor did a fantastic job. He made sure we informed on repairs needed and followed up. Rick Case service center is much better than the service we we’re getting at Jim Ellis Hyundai. Great Service! Fast efficient took care of extra items at no charge.

So incredibly happy with this place and the people who work there! If you’re looking for the sweetest person ever, ask for Lawson! He immediately sent me photos and a video of the car my mom was looking for after I spoke to him on the phone. He pulled the car from a separate lot and had it waiting for us upon arrival. He was very professional and displayed so much kindness. Mike, one of the managers, also helped us and he was incredible. It didn’t even feel like we were working with a salesman. They were both friendly and I would highly recommend this place. Thank you so much Lawson and Mike. You made my mom so happy!

This was my first time visiting this Hyundai dealership and I really enjoyed my visit. It was about an hour away from me but it was the only dealership that was able to maintenance my car within a reasonable time (as far as appointment scheduling) so I went with them. Upon arrival I was immediately greeted and helped by two employees. I was quickly checked in and taken care of, I was early for my appointment but they still accommodated me and I appreciated it. Check out was a smooth easy process & I definitely will be back. Thanks guys!

Vern was absolutely awesome!! He was very friendly, answered all of my questions and made me feel very comfortable throughout the entire process. He has over 20 years of experience and is prepared to answer all of your questions.This was the easiest and fastest car purchase I’ve ever experienced. In and out in 2 hours! Visit Vern and the Rick Case team!!

The staff was very knowledgeable and extensive in explaining my vehicles issues. Gave a time and money estimate almost down to the minute and dollar. I will definitely go back.

10/10 highly recommend ! If going for five star service this is the place. Went in for simple service and that’s exactly what we got. Went in and was greeted by each staff member heading up to parts department. Mike checked us in and answered questions promptly while multitasking many things. Very professional and impressive manager, kudos! Also Gerald in sales showed me some cool new cars and told me about Rick Case warranty, which sounds almost too good to pass up!

Very positive experiencing buying my first car! Car shopping is stressful, but Lahsen Mabrouk from the Roswell branch made the experience positive. So appreciative of him. If you need a new car (especially during this chip shortage and pandemic), talk to Lahsen!

Rick Case Hyundai made buying car so easy. I worked with Ashley Cagle online, emailing back and forth for a couple weeks getting a price I wanted. Then I came in with my car trade in, signed all the paperwork and was in and out quickly after I told her my expectations. The manager was also great, very transparent. I would definitely recommend coming here to all my friends and family.

Went to look at a truck and dealt w/ two salesmen. One had no idea why it had been listed for 84 days--kept dodging the question. Came another day and spoke with a different man who tried to convince it that taking it to a mechanic before purchase was unnecessary, saying, I wouldnt have a job if we sold faulty vehicles. We do a 15-Point inspection blah blah.Well, we took it to a great mechanic (A Town Automotive) and he found extensive issues. One was a dangerous bolt in the frame that had come loose, gotten stripped, and would need serious repair to be safely drivable. There were other things like air filters needing replacement, a serious leak, the latch to the truck bed didnt work, etc.After telling the dealership about the bolt, they investigated, then said they actually *couldnt sell it* due to legal issues. Some 15-Point inspection! Over 15 problems (one literally life-threatening) and TWO salesmen knew nothing about them. Hmmm...

Bruce helped me out and got me in and out in no time! This was my first time experiencing Rick case in GA(originally go to the one in FL) and I was definitely skeptical because my home Rick case set the standard pretty high, but Bruce took great care of my appointment to make sure everything was smooth. The only thing I will say is be ready to book a week/two out for an appointment because they are typically booked out. Ohh yea the coffee shop next door 10/10 recommend waiting and working there(another amazing suggestion by Bruce).

Rice Case Hyundai has always services my genesis. The get the job done right the first time. I would like to extend a warm thank you to Michael as his customer expertise is exceptional. As a result I had a terrific experience on my last service visit. We all know our mechanical marvels will need servicing during its life cycle, but when you get to deal with great people like Michael it takes a bit of the financial sting out of the situation.

I bought my Palisade from Rick Case and it was a pleasant experience. Rick case in competitive in pricing and their staff is very good. Worked with Ashley Cagle online and over phone to work things out and she is amazing and very professional. Recommend Rick case over any other dealer in Atlanta area

The Service Mgr, Steve Payne, is awesome. I called him about an issue I had when my daughter took her car in for repairs. He was quick to respond and addressed my concerns. The customer service I received from him was outstanding.

Absolutely top of the line and impeccable customer service experience. The Service Manager Bruce far exceeded my expectations. I would recommend this dealerships service department to everyone, not only Hyundai owners but everyone!Thanks again Bruce for making this a wonderful experience.David

I am no Spring chicken - I have lots of brothers that fix vehicles - I have been to other dealerships - Ive owned many cars - Ive had many repairs over my life time - but let me tell you I have not ever received/gotten the optimized service that I received at Rick Case Hyundai- Mr Bruce and a Mr. Mike provided individualized attention to my vehicle (not statistical attention) I too was treated like an individual, I was shown and given an absolute genuine regard to what was wrong and going on with my vehicle- WHERE do folks get that kind of service in this world - NO place but Rick Case Hyundai- I was provided follow up and feed forward.. I have to tell you and who ever is willing to listen without embellishment I will not be going any other place ever for my vehicles health- AND anyone else I know with a Hyundai or whatever they are pushing - Im gonna tell them to go to Rick Cases- I am hoping you folks are OK with me telling folks and spreading the word AND this is not a flatter Rick case Hyundai but Mr. Bruce and Mr. Mike they are phenomenal - Im so happy that you folks have them on your team - they have the most genuine regard for not only vehicles that are being serviced at Rick Case but also for the well being of the cars owners to include their families - thank you Rick Case Hyundai, Mr. Bruce and Mr. Mike for the best car repair, safety, and health of my vehicle.. Respectfully, NA

Every time I’ve come here I’ve been left annoyed and upset. Takes two hours to get an oil change done. The customer service received is always lack luster and inconsiderate. This time I was double charged and told there’s nothing he could do so I should contact my bank. Not sure why I was desperate enough to come here again but I know it’s my last time. Would not recommend.

Friendly staff will walk you through your car service needs.

So excited about my 3rd purchase at Rick Case Hyundai. Went for new, a gorgeous intense blueHyundai Tucson. Did I say it was bright it’s gorgeous and it’s all mine.

Had issues with Sante Fe when it went into 2nd gear. Because of the great 20 year / 200,000 mile Warranty from Rick Case - Roswell, the replacement transmission was fully covered.

Very pleasant and professional team. Went above and beyond to make me comfortable. Although I did not purchase my vehicle at this location they made me feel as if I did! Would definitely recommend them.

They went through my bag and stole my airpods. I went to go get my car appraised not even serviced. It was relatively quick and they weren’t willing to offer what carmax had quoted me so I decided I would go to another hyundai dealership where they had quoted me higher. It wasn’t until I got home I found out my airpods had been stolen out of my case. My “Find My” app said the last location for the airpods was this dealership before I walked inside and handed my keys over and I went straight home afterwards with the case still in my bag. I gave them my number and asked the manager to contact me with no response. I don’t want any drama I just want my items back. I guess I was dumb for leaving my bag in the car but I trusted them to not go through it. It’s just really disrespectful.

Staff in the service department is very knowledgeable. Theyre able to answer any questions you have and well take a care of you.

I have been coming to this location for the past few years and I always have an excellent experience. All of the staff are wonderful, and Andrew is absolutely phenomenal! He is honest, nice, extremely helpful, answers all my questions, and always makes me feel like a valued customer. Plus, the prices are fair and I never feel like Im being forced to get anything I dont need (which is a huge plus in my book). Overall, I highly recommend Rick Case Hyundai of Roswell/Alpharetta. Thank you for being the absolute best!

I purchased a beautiful Hyundai Santa Fe Calligraphy on Saturday from Rick Case Roswell. The overall experience was great with the GM, Finance Manager and my salesman Kash. It was also a much faster experience that Ive had historically when purchasing an automobile. If you are looking for a new Hyundai, Genesis or used car, ask for Kash.

Extremely professional and courteous staff. Mike, Bruce and Ernie are great. I actually switched dealers to the Alpharetta location (which is much farther from my house) because the service is simply better.

Very friendly staff. Cole provided detailed information for the vehicle, answered my questions, and helped me choose the best vehicle for me. Manager Michael was also awesome; very friendly and helped me to get the best deal. Overall fantastic experience.

My Sales Rep Navid did an excellent job going over all the details of my new car. He was very knowledgeable on all the functions and the warranty. He made himself available even on off times. Michael in Finance was great also. They both listened to my need of a low payment and we’re able to get me a awesome car in my price range.Many thanks!

Went with my son thinking he might need support in what can be a hassle and difficult time for many people, buying a car .instead I witnessed what was probably the easiest car purchase I have seen or been involved in and I have bought a lot of cars over the years.I was blown away with how well we were treated from start to finish they were all at top of there game.Cole are salesman was a pleasure to deal with and did a first rate job my son was well pleased with resultEli the manager was open and honest and was a credit to dealership with the GM Anthony even got involved in getting a agreeable figure for my sons trade.The real star was Mike the finance manager,my son agreed on all figures and payment before seeing him and my son was very happy to accept there terms and figures, but when we went in his office he told us he was able to beat the rate my son had been quoted and gave us what believe was a unbeatable rate the saved my son even more money.I or my son have never bought before at this dealership but will visit them when we ready to make our next car purchase .Great job all of you at Rick Case.

Staff was very friendly and accommodating. I came 30 minutes early for my oil change, they were able to get me in and out with no problems.

Great car dealership the sales person John Henry is very knowledgeable lots of experience professional and polite there finance guy was awesome the place is clean and friendly how ever I think they need to fire the person that details there cars he has no taste or vision and I am sure he doesn’t care I spent 4 hours detailing the inside of the used car that i bought from them after there detail guy was done with it when you buy a car at a name brand dealership you will get a full tank of gas but at rick case dealerships you will only get half tank of gas I am not stressing over twenty dollars of gas but little stuff like that gives plenty of good word of mouth free advertisement.

This was my first time going here and they didn’t disappoint. My service rep Bruce was extremely nice and helpful. I will definitely be back

My son purchased a used vehicle in April and it broke down on him 2 weeks ago while he was driving on the expressway, the check engine light came on. All of this before he was a even made his 1st payment. He purchased the vehicle with a warranty. He takes the vehicle to the service department. After diagnostic testing it was said a nodule needed software update. My problem is the service employee Andrew called my son recommending $1600 worth of repairs that will make his vehicle safe to drive. So basically you’re telling me that less than 60 days ago this vehicle was not drivable and you sold my son a vehicle that is a lemon and unsafe to drive! Andrew mention brakes that needed to be replaced and a slew of other unsafe things. I understand this is not a new vehicle but you still expect a safe vehicle to drive. I became very upset because I started thinking my 23yr old just purchased his 1st car and it could have killed him on the expressway. Andrew told me I needed to speak to someone in sales so he transferred me to a voicemail, I left a very detailed message about how unhappy I am that they have put my son life at risk selling him a vehicle that was unsafe to drive and should have never been sold! I do expect them to call me back and make it right! If not I will have to take further actions! I’m sure others may have a good experience but think long and hard before you purchase used even with a warranty!Update! I received a call back from Anthony the general manager. He apologized for any inconvenience and explained the issues with me in its entirety. Anthony will make my son whole and ensure that his vehicle is safe to drive. I’m grateful for his speedy call back and attention to this matter. As per Anthony he will check with the service department to make ensure all inspections are completed correctly for every used vehicle for sale. I do believe this was a basic human error and not deliberately sold to be an unsafe vehicle. I also want to make it clear that Andrew in service was very professional, he was just doing his job by advising me of the issues he saw with the vehicle after the diagnostic test. Anthony provide empathy and was extremely professional on the call. Thank you Rick Case! My son is happy with his vehicle!

Rick Case Hyundai offers a low pressure, transparent purchase experience. Everyone we dealt with was honest and valued our time. I highly recommend buying from this dealership.

Lawson is the best! Super caring and extremely attentive. The best experience buying a car.

Exceptional service! This team alone will result in my purchasing my next vehicle here. Love these guys.

I took my car in for air conditioning issues and was attended to by Andrew.He kept me informed in a timely manner of the details of the issue and sought my permission before embarking on any expensive repairs.The was waiting lounge was comfortable and clean. All in all, a very good experience. I would highly recommend this dealership

I always have great service with Rick Case Hyundai. I really appreciate the valet service. They always take good care of my 2018 Genesis G80. I love this car and I will be back when service is needed.

I had a great experience with Rick Case Hyundai Service today on a maintenance appointment. The gentleman who took care of me, Eddie, was so polite, professional, and helpful. He was especially kind in educating and assisting me with some misunderstandings I had regarding some of the controls. I haven’t had my car that long and still learning all the bells and whistles, so his expertise was very welcome.If everyone in service at Rick Case is close to the level of professionalism and courtesy like Eddie’s, Rick Case”s service department will have my loyalty.The only reason I didn’t give 5 stars was because it took about 2 hours just for an oil change and tire rotation.

This place is really busy but we’ve been using them for over 10 years. Not every experience has been 5 stars but I have to say, they’ve ALWAYS taken great care of me. Tires, basic oil changes, warranty issues. It’s not always easy being a female & trusting car guys but I have to admit, anytime I’ve asked enough questions they’ve always come through & done me right. I would recommend them

I came to Rock Case looking for a reliable affordable car, and then a salesman named Gerald Williams came to greet me.. And I began to tell him what I was looking for. He made me feel comfortable and made buying a car so understandable. He was so detailed oriented about what would be the right fit for me and my family..

Not the best of experiences today. I brought my vehicle in due to a recall and an oil change. In addition, I requested a salesman to provide me with an estimate for buying my 2015 Hyundai Sante Fe Sport.Though I was told the work would take 45 minutes, I left the car and came back 4 1/2 hours later. The cashier had not received the paperwork so I had to wait 15 minutes or so. When the paperwork was presented to me, it did not include the coupon price for the oil change (the representative cut it out himself). Another 10-15 minute wait.My visit with the salesman was more troublesome. The first quote in my car ($11,500) was laughable. I told him that I expected it to be $16,000 or based on my online research. In about 5 minutes, he “found another app” that allowed him to offer $15,500. Come on - don’t try to take advantage of a loyal customer. I bought the car new in 2015 and had all work, including all all changes, done at the dealership. I was very disappointed with my experience today.

Michael is a great service writer and took care of my husband when he brought my Santa Fe in for service, today. Thank you for your attention to detail.

Process was quick and everyone very professional!

Gerald Williams was the best sales representative I have ever came in contact with! He helped us feel comfortable and talked us through everything so we knew what was going on. We werent able to leave with the vehicle that day, so he made sure it got delivered to us. We lived 2.5 hours away so we were so thankful he did that for us! Highly recommend going here if you looking for a new car!

The gentleman who checked me in was beyond outstanding and the service was so quick I didn’t even have time to take the first sip of my coffee. Excellent experience. Thank you

They sold a faulty 2021 Santa Fe Hyundai to my wife in April 2021 and she’s made multiple claims claims, been to the dealership to have the diagnostic ram and battery replaced. The issue is still there.Until she’s able to swap the vehicle out for a new, I’d encourage EVERYONE to not spend your hard earned monies at this dealership.

I am from SC working in Alpharetta, GA. for the next 8 wks & was unable to schedule an appt. @ my dealership before leaving. So I called the Rick Case Hyundai in Roswell & they scheduled my oil change w/in a wk. Eddie who checked me in the service dept. was friendly & professional. Answered all my questions. The customer waiting area was clean. I highly recommend that location for service.

Excellent service! I love coming here and I love the way I’m attended to.

Purchased my used vehicle from here with the extended power train warranty. I owned the car for 5 years with no issues. I now have 100k miles on my car and the check engine light finally came on.I first emailed the service manager and told him my issues and I mentioned that I still had the power train warranty. He got back to me right away and scheduled me to come in the very next day.When I arrived the service technicians were already aware of my situation and had me set up and ready to go. The service technician (Michael) was very understanding of my situation and worked hard with the warranty company to help me get my repairs done. They always let me know of what was going on and helped me out in any way I needed. I ended up getting all my repairs fixed under the warranty and it was because of the hard work and effort from the whole service department. I was thrilled on how I was treated and now my car is as good as new.I would surely recommend Rick Case Roswell for service and to purchase my next vehicle. Everyone from the sales dept to service were extremely friendly, understanding and helpful. A+Thanks,Adrian

Gerald Williams was the perfect salesman for me! He made me feel very comfortable and made it easier for me to choose the perfect car for myself. He was very informative and helpful. Since it was my first purchase at Rick Case, he educated me on what will be a great fit for me.

I love taking my car here for service. They are polite, explain things to you, so you can make informed choices.You can book your service online and they send reminders. I will always go here for my service.

The sales team is great but the service team is poor at communicating. I made an appointment to fix a recall issue with my Hyundai. I was told that the issue should be fixed in about an hour when I made the appointment. It took more than 5 hours when I actually dropped it off. I understand that wait times can change, but please communicate that with the customer if there are changes. I had to call at least 3 times to finally be told that my might not be available until the end of the day.

I had an amazing experience at Rick Case Hyundai. The entire process was extremely easy and Ashley C. was one of the best sales representatives I have encountered. I will definitely be back for my next!

Hassle free. Friendly. Professional. We walked in yesterday to “test drive” a Palisade, and ended up purchasing a 2022 Genesis GV70 Sport!! Aiden our sales rep was personable, professional, efficient, friendly but most of all….easy to work with. Unlike most dealerships where it’s all about the sale, he just allowed us to decide for ourselves. Not to mention, the car speaks for itself. The entire staff from Aiden (sale rep), to Karen (sales mgr) to Eli (finance mgr) were all top notch!!! We’ll be back again….that’s for sure!!! If there were 7 stars on here, they get all 7!!!

We bought our car Friday night and the staff at Rick Case were wonderful. Capers and Ryan took good care of us. They had the very car we wanted in stock. Everyone was kind and courteous and efficient. The car is awesome. The thank you email we received a few days later was unexpected and thoughtful.

I purchase a 2018 Genesis 06/21, I was preapproved, so I came with my check in my hand. Smooth sailing until finance man held me for 2hrs trying to get me to let them pull my credit and get me to purchase/chose an extended warranty package. Communication is excellent up until you purchase your car. Cant get nobody to return your call. The only communication you gone receive is emails to come in for maintenance. I was told owners manuals was in the car. Once I got home and look it wasnt. Try calling several times and was finally told something different.I stood in a long line to get my tags and was told I needed to get an emissions done. Had to go get emission and stand in line again. I was told by dealership that all I would need is license, proof of insurance and $20.00.This vehicle was certi

I have family in the car business so I always know what to look for. It was the end of the month, everyone was tired. We were already indecisive, everyone was so patient. No one brushed us off, we were treated so well throughout the entire process. Definitely a shout out to Capers, he was honest and willing.

Ive been dealing with Rick Case Sales & Service for 6 yearswith 2 Genesis G80s ... tried Jim Ellis ... not close!!! Excellent dealership ... and Honest!!!

Navid was my car sales rep and has been fantastic! He was courteous, professional, and helped me pick out my new 2021 sonata. He was very willing to work with me and has kept in contact to follow through on some of the new tech that came out post purchase as well as mike who is the sales specialist who helped me purchase and follow through on some accessories post purchase the car will get! Thank you!

BUYER BEWARE! I purchased a used car here above Kelly Blue Book, drove it 45 days and had to sink 3/5 of the car price into repairs. Its very obvious these crooks sold me an auction car that they did not even bother to inspect before selling. To top it all off, they didnt even get the paperwork to the tax commissioners office until the day everything expired. Now they are conveniently not answering or returning my phone calls. I will look into the Georgia lemon laws to see if there is any litigation I can bring against these crooks. DO NOT BUY USED FROM THIS COMPANY!!!

The most DISHONEST dealership I have ever been. DO NOT buy car here. They are LIARS. They will come with numbers and at the moment of signing there will be different numbers and throw a cold water at you. The worst experience in my life buying a car. I regret it 100% and I am goin to recommend every single person I see NOT TO GO to Rick Case Hyundai. There are many other dealers to go to.

They really care and work with you to get a great deal, it did take a lot of time but we got a great deal on a new Palisade that we absolutely love!

It’s understandable to require an appointment for service in these times; quite understandable. This dealership however, has always been quite annoying. When you walk in there, they wait to finish having their conversations before acknowledging you. Today, was no different.When I approached the counter, ANDREW gave me the spiel on waiting... etc which I accepted. Then, he proceeded to tell me to step to the side to attend to someone that had an appointment. I made no question of this even though it literally made no sense. I am every bit as important as the next customer (humbly speaking of course), and he could have checked me in while i waited in the waiting area.The gentleman that he attended to took about 3-5 minutes to complete, and I patiently waited still. As he completed that gentleman’s checking in, instead of checking me in and apologizing for the wait, he skipped past me and called on the other customer (who he’s familiar with). At this point, I was a little miffed, because again, just because I had to wait, does not mean you couldn’t check me in (unless their system is designed that way - which would make no logical sense). I still waited, annoyed, because I knew I hadn’t made an appointment.My breaking point, was when he made a slick stupid comment to the lady customer saying “I know you always make/schedule your appointments...”. 🤨🤨Now, that passive aggressive comment would have gotten him a good talking to, but I calmly removed myself from that environment. It was highly unprofessional of him to make that statement- whether maliciously stated or not. There is absolutely no need to be rude. The money that I would pay, would go into feeding his mouth, and as such he should exemplify courtesy as well as respect.At the end of the day, I recognize that I should have made an appointment- and I accept that. However, maintaining a level of professionalism is also a tenet of working in a customer service job.At the end of the day, I know who will NOT/NEVER be the service technician for my car ever again.Be blessed ✌🏾.

Great experience every time! Customer service and service center on the of the best in Atlanta. Go see Gregory Michael if you want to buy, sell or trade a car - he will make it happen. He is easy going, calm and not pushy!

They had my car for weeks. The service department is impossible to get in touch with. The person who answers the phone takes notes for the advisors and I never hear back, time after time. After picking up my car that was there for 4+ weeks, there were oil stains on my passenger and rear seat. I contacted the shop and of course, my advisor was not available and they could only take a note. The note never got to where it needed to be and I never received a call back. It’s an endless cycle of leaving messages and never hearing back with this place.

Prompt, Quality service and sales at reasonable prices!My company purchased and serviced our fleet vehicles here for many years. I was so impressed with quality, value and professionalism that they now service my personal vehicles as well. Highly recommended!

By far the best car-buying experience I’ve ever had. Our salesman was friendly, professional and very helpful, but never pushy and didn’t try to sell me every single car on lot that I wasn’t there to see. To me, that’s a salesman because I don’t buy unless I’m comfortable. I have dealt with pushy and slimy many times in the past, and every time I walked away.Once we decided to buy, we were out the door with total transparency and peace of mind in 40 minutes, driving the best deal we’ve ever gotten.The finance manager was awesome. Super upbeat and transparent. He was thorough in his explanation of everything and I never felt like I was being pushed to “assembly-line” sign.Everyone we had the pleasure of working with only made it a more impressive experience.They will absolutely be my choice for service and maintenance for my Santa Fe, even after the 2 free years! Hyundai or not, I will go to Rick Case the next time I buy a car simply because of the experience.TLDR: Go to Rick Case Roswell. You won’t be sorry if you do, but you’ll be sorry if you don’t!

Buying the car was easy because it was the last day of the month and they needed the sales. Our sales guy, Cole, reached out with Anthony, the General Manager, and we made a deal. Unfortunately the car was damaged and it’s almost 2 months later and it still hasn’t gotten fixed. I’ve gotten everything from “Anthony is on vacation” to “Cole is having surgery” to weather being an issue. Meanwhile, I still have a car that should be brand new and it isn’t. I’ve made many suggestions as to how they can facilitate this and my phone calls are now ignored and/or forgotten. It makes me wonder if they purposefully hid this vehicle so we couldn’t see it was damaged prior to us signing all of the paperwork. After all, they just wanted the sale.

The Roswell location is the best dealership that I’ve been to and I won’t go anywhere else. Mike Ennis is an excellent service advisor. He’s fast, efficient and professional. I feel I can trust him to take care of my car and he explains everything very well. The new coffee shop next door makes for a perfect visit.

I have bought many vehicles over the years and have never had such a great experience as my wife and I did. Lawson was extremely attentive to all our needs and wants. We were in and out and got the car my wife wanted with ease and no frustration. Great job. Will recommend you guys to all my friends

I came in to look for my first car. Gerald Williams was the first person to help me with what I was looking for. His customer service made me feel comfortable and was very hands on with the sale! Highly recommend him.

Stellar service with some excellent professionals. If Bruce is there he’ll get you in and out quick.

Amazing place! Kash and Ryan were very professional and knowledgeable! No hidden fees and fare deal. I have been talking highly of them and of the dealership since I have purchased the car.

Great customer service. Mike took time to explain what was needed it was very helpful. I purchased my car from them and they have done the majority of the service on the car. Good folks.

Thank you to Navid at Rick Case Hyundai for helping me purchase my first car! He was so easy to work with & made sure to let me know of all the features of the car. Make sure you go see him!

As always, Andrew was great to work with and gave me all the information to make a decision about service.

Terrible experience after I was told my recall was completed for my 2019 Elantra.Had to take my car to another Hyundai dealership after my check engine light came on after recall was performed!!

They were great when I first leased my Hyundai but attempting to turn it in at the end of my lease has been nothing short of a pain. Scheduling turn in days then they just go on vacation instead of informing me, poor tastes. Vacations are fine, but let the other person know.

I went in knowing what I wanted and never felt like I was being pressured or sold things I didnt want. Jim was casual and upfront with me so buying my Veloster N from him didnt feel like a chore. I dont particularly like car dealerships in general because I do a lot of research before even going for a test drive and a lot of places oversell their cars with information I know isnt 100% accurate. I think Jim could tell I knew a fair bit about the car and didnt try to oversell. I still dont trust any dealership and would recommend everyone do their due diligence research prior to any car purchase but my experience with Rick Case was better than expected.

While in need of help, Gerald Williams helped me to choose the right fit for my family and I. He was very enthusiastic and friendly. Even when I was indecisive about my choice of car, Gerald allowed me to expand my choices and I found the perfect fit! I highly recommend him!

Do not do business with this dealership. I purchased a car 5 months ago and have had to literally call everyday to usually get no call back or response but when they did respond, less than helpful. They sent the title to the wrong state and then lost it, yet I had to call everyone for updates. No one thought to update me whatsoever. I have now moved to another state and on top of moving, I still don’t have tags for my car. I refrained from posting a review in hopes things would get figured out but it’s a new month and things are still not figured out.

Friendly, professional service by every person we interacted with, from salesperson (Kash) through the General Manager. We are well-satisfied with the car purchased and the value provided by a reasonable price. An exceptionally positive experience overall.

Very organized,and professional sales rep. Navid was the person who showed us the car that we bought. Highly recommended. He finds you what’s best for you.

Save yourself a headache and shop elsewhere! I bought a 2017 Tucson in December 2020. It included a 100,000 mile or 10 year warranty plus I bought the warranty that basically covers everything but tires, lights, and wipers. Last week (Monday) my engine completely blew. I’ve had the car less than 8 months. I was able to get it to the dealership and they’ve been a disaster to deal. They didn’t have a car for me to drive nor did they offer any solutions. It is now a week later Monday - and I’ve heard zip. I still haven’t been given a car to drive. My calls haven’t been returned. It’s been a horrible experience. A week later and I have no update on my car, no returned calls, no loaner car…how is this okay?!? It’s 100% not. I urge anyone considering this dealership to run as far as you can in the opposite direction.

Great service, felt welcomed and taken care of from the very beginning. Definitely coming back here when Im ready to buy another car

I shopped with Gregory and had a wonderful experience. He took his time finding me a deal that fit my need and requests. Was patient with all my questions and concerns very very communicative a thorough. You can’t miss him he’s the sharpest dresser in the building. Bret the finance manager is also every kind and made the experience easy as well as informative as going through all the information. I’ll be sending all my friends here

I have bought many cars in my life, this dealer and Cole Eden was the best experience that I have had. The sales gentleman Cole, he was a young professional and so knowledgeable about the car and all it’s features! He was also very pleasant and attentive to all my needs. I highly recommend Rick Case Hyundai and Cole Eden!! I bought a Genesis, if you get a chance check them out. OMG they drive better then any BMW, VOLVO, AUDI or Mercedes, and have more safety and up to date features, trust me I’ve owned or test drove them before this car❤️

Recently bought my car from there and I am extremely happy! Navid helped me with my purchase and he was very knowledgeable, patient and friendly! ☺️

Great service, listened to our needs and we got the car we needed.

It was a great experience! Thank you so much Navid for your help and kindness! I will definitely come back! I just went to have some information and left with a new car, GREAT BIG DEAL! I am so happy with my new Tucson!

EXCELLENT service. Down to earth communication and just simply awesome employees. Would recommend to everyone!!!

Eddie is my favorite service advisor! He has never steered me wrong on helping me in a sticky situation with an old car and has been amazing with my new one!

The day we purchased our used Hyundai we were treated top notch. The buying experience was great. We purchased the car in February and I started inquiring about my tags in April and kept getting the run around. I must have called 4 or five times and either I was put into voicemail and didn’t get a call back or someone called me back saying they would get back to me and never did. I finally called the dealership and told the operator I want to talk to a live person now. Was put through to a manager who said they get right back to me. It took a couple of days and then the person who I guess was supposed to take care of tags told me about her personal problems which I consider very non professional. We all have our problems but shouldn’t put that as a guilt trip on your customers. Finally that person called back again telling me personal problems and today I was finally able to pick up my tag at my local county tag office. Very frustrated with that whole deal.

Can’t express how amazing the staff is at this dealership. I just purchased my new 2021 Hyundai Santa Fe and from walking in the door to pulling out in my new car was an amazing experience. First Pam went above and beyond to make sure that I found the right car and then got me over to the best sales person Kash. Matt and bill for making the best deal and making the whole process seamless as possible. And Ian in service is the only reason I come there cause his customer Service is top notch!! This is now the 4th car I have bought from Rick case and will definitely be back again!!

My car buying experience at Rick Case was poor. Did not like working with Sales manager Eli, as he tried to rip me off. He told me over the phone that he could find the car I was looking for, but when I got there, he then turned around and tried charging me $799 for a “transfer fee” as well as full sticker price on the car! He also added $499 for some protection package nonsense. Also, he didn’t seem to know anything about the $500 rebate from Hyundai, as I had to tell him about it. I would not recommend this place, nor will I be going back in the future.

Great place. They are quick and efficient

I was able to walk in and buy A new vehicle the same day they were very helpful I’m trying to work with as much as possible

Top notch dealership! highly recommend. the sales person, Navid Emamverdi, is very polite, knowledgeable, professional, honest and very helpful. The place is clean and friendly with great customer service.

This review is in response to a previous review in which i scored the experience at Rick Case Hyundai very low. In response to my low score, i received a very professional voice mail from Eddie who offered me a refund of the $140 diagnostic fee in exchange for redemption in my review score. I was pleasantly surprised and impressed by the offer. However, when i returned the call i had yet another poor customer experience. I was informed by Eddies puppeteer, whom i could hear whispering in the background, that to receive the refund I had to first rescore the evaluation with all 5 star ratings.....then drive back to the store where they would create a new ticket that would would enable the refund. What a bungled outcome to a great intent. I love the fact that they tried to make right a poor experience. I think thats a hallmark of a good consumer brand. Theres always going to be mistakes. The response is what builds loyalty. In this case, you couldnt hardly make this recovery any more unsatisfying for the customer. I get rescoring. and I probably would have given 5 stars for the recovery effort but it cant be dictated. And worst of all....why on earth would anyone be required to drive into the location solely for the purpose of an in person refund transaction that paid via credit card in the first place. Its 2021....this makes no sense. I would love to have my $140 back...especially since they didnt complete any work that was uncovered by that diagnostic. But this process i cant endorse.

We purchased a Hyundai Tucson at Rick Case. Navid was our excellent salesman. He showed us the features of the car and shared with us the warranty information. Navid was knowledgeable, courteous and very efficient in the sales process.