A little slice of luxury in Roseville. Andrea at the door was so kind and accommodating, remembering my name and reason for visit when I returned 2 hours later for my slot. Jake was such a helpful sales associate, and I look forward to working with him moving forward when I need a little Louis in my life. The energy at the front table was so fun. It was great interacting with my fellow customers and the knowledgeable sales associates. I cant visit the Roseville Galleria without taking a quick look inside. Their manager was also very accommodating in getting my mothers bag from the 80s repaired beautifully. Id recommend making an appointment on their website.

I really love Cecile! Shes the best. If you want someone who will make you comfortable while picking the right product for you, shes the one! She is very patient and kind. Very knowledgeable and professional. Make sure you guys look for her. Ill always come back to this store because of her.

I went there on a Saturday morning. Waited about 30 minutes when I got the text to come inside the store. There was no 3 hour wait others have complained about. I was helped by Karen, who was amazing. She was very informative and very helpful. She made shopping there a pleasant experience.

Thanks for the accommodations LV! Much appreciation for the LV 🎁 champagne. Great staff help. Im a loyal LV customer0 stars to the customer service on their number line. No help from Grenier Lied to me and refused to tell me supervisors name :(Follow me on Insta: mscynthiaromo

I had a wonderful experience. The staff was very accommodating and polite. Would definitely go back. Oh nowadays an appointment is needed at most Louis Vuitton stores OR there will be an extremely long wait line. It’s just the nature of the pandemic 😷

Very disappointed with this location. According to their website this location closes at 6pm. We rushed all the way from Stockton to here before they closed. We made it, got in line at exactly 5:24pm only to be told that they are not taking any more customers. So upset. A warning on their website would have been nice “Closing at 5:24”. Waisted time and gas. So freaking mad!!!!!

Went to pick up an item I purchased on line. I was the second person in line when the store opened. Because I had already made my purchase they made me stand outside the store while they brought it out to me ! When I asked about there return/exchange policy they became sarcastic. I asked for the cooperate number they told me to look it up on line. Very poor customer service for a high end store.

Went there yesterday and will never go there again. Arrived there at approximately 5:30 pm. There was an armed security guard at the closed entrance. He was rude. Lady at the door politely but dismissively explained we cant go in due to not having an appointment. She also said the store closes at 6 p.m. and stop letting people in at 5:30. I Explained that we are out of towners. She wouldnt budge and there were not many people in the store.

Every time I go to Louis Vuitton in Roseville I have an absolutely phenomenal experience. The staff is incredibly attentive, warm, and willing to go above and beyond to ensure I have an amazing experience. Specifically, Tatiana has helped my wife and myself with multiple purchases and we absolutely LOVE her! Can’t say enough about what an amazing job she does and the value she adds to our experience.

Excellent customer service by Andrea and Garney. I appreciate the friendliness and efficiency they provided. Very professional.

Immediately as I was entering the store, the staff seemed to have had a great deal of animosity towards my girlfriend and I. We did not feel comfortable at all. Of all the Louis Vuitton stores Ive visited worldwide, I would say that the Roseville location is by far the most improperly managed location there is.

Extremely unprofessional. Was denied entrance 30mins before closing time and needed a last minute anniversary gift. Will never ever come back here again.

Horrible experience. I was visiting Sacramento and wanted to visit the Louis Vuitton for a new purchase. In SoCal, Newport Beach/ Costa Mesa, I can walk in no problem without having to make a reservation. That isn’t the case at this location. They won’t allow you in without a reservation and there was no negotiating with the employee at front, Even when told we were there to buy a product, she still wouldn’t let us in, we arrived on a Saturday on 5pm, they closed at 7pm. No excuse for this. I did call Louis Vuitton to file a formal complaint, as they also confirmed this was not how locations should manage customers coming in.

They close 10 minutes early and let you know when you’ve driven 30 mins to make it on time. Spent money elsewhere. Service is trash

The shoes are beautiful! Vey happy with them. I couldnt believe I couldnt go in to shop. Had to wait on a list.

We go there right before closing and they said no, to come inside you must have an appointment. we come a few days later and and they said there was a wait, although no one was there. So we asked to make an appointment for the next day and they said you cant do that, you have to come before it opens and talk to a client advisor. Why so complicated? When the mask mandate was still strong and we came in and my dad had been wearing his mask over his mouth and a man asked him to put it over his nose and he said no so the man approached him and got in his face so he went outside then gave me the money for my purchase and bought a bag. Never coming in here again, they judge your ability to buy something from based on your appearance. we have bought many things from there, they should not be treating a returning costumer like that.

Ok I could really care less about the products. not my thing. I will say though, the customer service provided by Jake at this location is top notch. He represents their product better than any individual possibly could. He defines this brand to me and any dollars I ever spend with Louis Vuitton, will be with him and him alone. These Five Stars are all for Him, and because of him. Love to see this individual on my team and if I ever needed a top notch manager with amazing customer service skills, I would throw money his way to try and get him to join my team. This store is lucky to have this rare type of individual representing them and making this store what it is. Also, side note, for those who hate lines, make an appointments and you want waste your day. And when you do, hope you get Jake to help you.

Manager TATIANNA ENGLISH is disrespectful and rude person! Her words were insulting and coercive . She seems like not educated person how come be manager???? I am a almost twenty year Louis Vuitton fan, never meet that kind rude person!!! I felt insulted oppressed and ridiculed from this store horrible Manager Tatianna English!!! I never go back this Louis Vuitton Roseville store!!!

Its time to release the restrictions on gaining entrance to this place. Ive waited in line for an hour and a half only to be turned away because they were closing in an hour. This is no way to run a business.

My SA was very helpful

I’m giving one star for the Sacramento, ca location at the Roseville Mall because they had a waitlist and we waited 3HOURS and still weren’t able to go inside.Such an inconvenience especially for someone like me who has a plane to catch the next morning. It’s my birthday and I couldn’t even get what I came for SMH GET IT TOGETHER! No one has time to wait 3 fkn hours! We came to spend big money, your loss.

The lines are very long due to covid 19 .Your spending the day here. Ive been here since one and Im still in line its 4

Am I a Louis fan? Yes. Am I a fan of this store? Not really. I know that the brand is selling bags more than ever right now but that shouldn’t be a reason to slack on service. I get that we have to social distance but a 90-120 minute wait just to go into the store is a little ridiculous. At any given time, there are more associates in the store than clients. The wait, even though long, was the least of my problem. It was the service received after the wait. The associate didn’t pull any bags out for me. Didn’t give me an option to order any of the bags I wanted to look at that wasn’t in stock at the store but we’re in stock online. I basically wasted over 2 hours of my day for nothing. I ended up ordering the bag online when I got home. Which is what I’ll be doing from now on.

Wasnt sure to come to this store based on some poor reviews here. Usually I shop LV in bay area. Turned out.. it was a pleasant shopping experience. The young guy that helped me was professional, friendly & helpful. Happy with my purchase.

We stood in line at 4pm for an 1hr then an associate approached to inform us that we may not be able to make it inside due to the length of the line, even though the store closes at 7pm!Listen, when I say the line was long, I mean loooooooog and not worth waiting any longer! They cant get me to spend my 4k and wait in line too, nope!!

Great place to get a nice and beautiful gift for that special someone.

Well-managed store and kind staff.

Amazing service and beautiful collections.

Waited 2 1/2 hours just to buy a gift card. While in line, my wife asked the manager if we could just purchase one and go, but she was told no. The manager explained that they were only letting a certain number of groups in to make sure that each sales associate gets a commission equally. The long line was not due to Covid-19 restrictions. Very poor customer service to put associate concerns over customer service. Would not recommend shopping at this store. Very frustrating as there is no way to purchase the gift cards online or over the phone.

Love the store but cant afford it rite now but I will soon In the name of Jesus Ill buy what ever I want

I only left them a 1 star because I had to grade. Most terrible store since Covid. I have made numerous purchases here prior to Covid but now the line to get in is 3 hours long. I ordered a gift for my husband online and had to return it because it was the wrong size. Just a clean return and I stood 3 hours in line to do that. SIMPLY UNACCEPTABLE. They have the slowest advisors and only allow 2-3 people into the store. JUST PATHETIC. If you would like to stand in line for half a day come to this location. Management needs to rethink their customer service.

Great place to shop. Great choices of items.

11:20am with a large line of people outside waiting. They are supposed to open at 11:00am. They must think they are superior and peoples time don’t matter as much as theirs.....

This store definitely discriminates, there was about 4 families inside the store before My boyfriend and I entered, but before we did they cleared out the entire store, all the workers followed us around the whole time without letting anybody else in, we ended up not buying anything because of it. Disrespectful and rude, we were in line for an hour just to get treated like that.

Horrible store lazy staff they had people leave then they jus stood there an waitin for the store to close. Drive hours outta my way an they pulled this. Horrible people don’t come down I this one

Horrible service waited 1 hour outside only because the guy told me I would make it then 559 they say no more appt for today. Wont be shopping here ever again. Waste of time and the girl in the front needs to go back through the customer service training

HaPpY WiFe...❤ HaPpY LiFe!

I was told I wouldn’t be able to get in the store after waiting one hour in line because they close at 6. They should’ve told us that before wasting an hour in line, not 20 minutes before closing time. They only had 3 employees working and 2 standing doing nothing . I will no longer waste my time there. Will shop online only from now on or at a different location.

This location has lost it. Over a three hour wait no matter what time or day I arrive. There was a day last week they weren’t even open and today they seem to be opening late. This location has gone down hill. The next time I want a bag I will drive to SF.

Right now you have to fall in line for more than an hour, because they only allow a couple of people inside maintaining the 6 feet apart,. Associates are nice and helpful and knowledgeable,.

They discriminate by race, age, and how you look when you go into the store. how you look plays a huge factor on if youre helped or not and the perks. i watched people cut in line in front of other people because they had known some of the workers. it was ridiculous, id rather order online & wait a week. what a joke. would not recommend.

The sales lady Alma was so helpful to assist us and show us helping us choose and decide

Lovely place. my wife loved this place.

Lovely store. Good collection. I was helped by Jodi and Shayla, both were extremely patient and showed me all possible shoes,belts and bags. I had a good shopping experience. There was Christmas party and still they helped me very well. Would recommend it, very professional 🙂

Great store, long line to get in...

The customer service here is very poor.. There’s this rude old little Asian lady Who is running off customers left and right..I’m pretty sure the guy underneath me with his very well he written one star review had the same experience with the same lady I did..Sooo i’m going to take my money and shop elsewhere for years This store has had horrible customer service ... from the bleach blonde weird guy that’s rude to the little old ladies that are rude you would think being such a high-end store you would know how to treat people that are coming to you to spend money...

Very disappointing. Wait was more than 2hrs & once in the store I had to wait another 30 min…. and there was only 2 other clients 😱… 7 employees 🤔

I always visit the Louis Vuitton in San Fransisco and they always serve me very well, very friendly, but yesterday I had to buy a bag for my girlfriend, because she forgot hers, at home and we had to attend a meeting and we was already late, we decided to visit LV located in the Roseville gallery and there were 5 minutes left to close the store and we were lined up, an older lady came out and told us that it was closed and that they could not attend us, so I answered, I just want to buy a bag I know which one it is, it be super fast, and the old lady answered, I dont care, the store is closed now, and she told us im not going to tend you, you can buy the bag online, or come another day and she just turned around and told the security guy To closed the front door and the security man clearly shows that he does not know what the respect is!!! he turned around and told us, she gave the order to closed thedoor, go away! ....with all the respect let me remind both of you, the old lady and the security guy, you guys are nobody, you guys are just simple workers, and you guys with that attitude and lack of respect for the consumer, no matter what you do, both of you never gonna have what that LV brand represents, Louis vuitton represents pure class, elegance and distinction, and of course being a respectful person!!!! and clearly these two people dont even know what its that means !!!Too bad for the planet that people like this still exist.💔🤦🏻‍♂️

I would like to take a moment and appreciate Annette and Charles for helping us on 09/06/20With a great customer service.

They have been very responsive during the lockdown. Personalized experience and everything is brought right to your car. Call first as the store itself is not open to walk in.

Amanda was very friendly and funny, she treated my mother and I like family. I would definitely recommend you book her for an appointment, shes amazing.

Such beautiful pieces for the holidays & they treated us very respectfully & attentively! Sales Associate 4764 was amazing in 11/2 @ 12:30pm. He asked if it was our first purchase with them & it was. He made everything so easy, also showing us the purses & belts with care. It started to get busy but everyone was being taken care of & greeted while we waited for our bags. I cannot thank your associate enough for taking care of us! We did feel like we needed to dress up a bit for them to take us seriously, but this wasnt the case at all when we actually went. The only thing for 1 star off is I wish there were more items to look at.

Friendly staff and enjoying this beautiful gift.

This location has amazing customer service, always greeted kindly, and they answer all the questions.

You have to wait on line for 2hr

Bad service. Obviously good products

Take forever get in .only 2 customers for vendor ..

Came here with my mom to pick up a purse we had sent in for repair. We called the store to check and see if the purse had come in...it had but no one bothered to inform us. We dropped it off before Thanksgiving and just barely got it back mid January. To start off were not greeted when walking into the store. We were standing there for a good 5 minutes before I had to wave someone down. The lady who handles repairs assisted and I must say if I were to go by her services alone I would never come back. Especially for the amount of money spent. She seemed annoyed we had called, and was rude the entire transaction. To top things off the lock that came with the purse was missing. Over all, there are plenty of places to burn your cash for a luxury purse. Not impressed

My daughter and I went in after Christmas and she bought a lovely purse and paid $2,300. for it. She loves it. Too rich for my pocket....but she can afford it!

Well today I had the pleasure of visiting L.V. Roseville. Although my visit was on a professional level I still made the the time to take a look around. And the staff made sure to answer every dumb purse question I had. The inventory is top of the line as expected.

So we decided to come here even after the bad reviews and give it a shot, once we arrive we where greeted by Sterling... turns out he just started working at LV. He was the most attentive, kind, and positive person I have encountered at a high end store. He did not bug or try to make me buy items I did not want. 2 months later and he is still here and still the great person!If you are ever here ask for Sterling!Overall the store is great with great selection!

Visited the Roseville Galleria location on a Saturday night. It was a busy evening but sad experience because the sales ladies and the one gentleman failed to even acknowledge me or my husband. I waited around for a good 25 mins for assistance not wanting to cut anyone off who was currently being assisted and not once did any of the staff say, “I’ll be right with you or thanks for your patience.” Customers would enter and walk right up to sales clearly after I was already there waiting and the sales girls did nothing about it. I was clearly invisible! Poor customer service or non-existing...such a different experience than the Louis Vuitton stores in Las Vegas or the Bay area. I will gladly wait to visit those stores again then to hope they treat better next time here in Roseville, CA. Hope this staff from 10/12/19 at 8:15 PM get some customer care training.

Expensive.

You will be greet by the entry. If your visit is for a cash refund return. Dont go too early they dont keep enough cash in the register.

Great customer service! Didn’t have my size belt but told me where I could go get it or if I wanted it shipped to me

Bad customer service! the only friendly person is the guy in the door, he was polite & greeted us. They go by appearance..appearances are not always what they seem. I bought my bag & my fair lady sunglasses in San Francisco.Don’t go by looks I work hard & I’m not looking for freebies.Would not shop there!!

Great slection very pricy

Thank you mona for yur patience and help..great experience

Had an amazing experience! If you ever go in there make sure you ask for MonaT, she was super helpful, knew her stuff, showed me everything that I wanted to see & didn’t force me to buy anything. Everyone else in there are Aholes & all they care about is making sales!!!! Super happy with my purchase!

This has honestly been the worst Louis Vuitton store I have ever been to! As soon as I arrived, not one soul greeted me. I started looking around (at the very few selection) and yet not one employee offered any help. I went to the register to try and get help and the lady completely ignored me. I asked to speak with the store manger and once again I was ignored. This is absolutely unacceptable! I am completely disappointed.

My husband and I went yesterday I’ve bought my Speedy 30..Joey was very helpful..

I always have a great experience in this store .The employees are always very patient with me and are very nice .

Staff here are beyond friendly and very professional, and they LOVED my little yorkie. It was a delightful visit.

5 star all the way around. Guards could look alittle more professional and groomed properly.

Top Notch Service from the ladys at this location! Our experience at this location has been nothing but the best!

It’s a well kept and clean store, how ever the lack of services is the reason I rate 1 star. The personal doesn’t take one min to greet and offer there services, it seems as if there priority is attending certain race, as if others aren’t able to purchased from this brand. I waited 25 min before someone acknowledged that I was waiting, and only reason I was acknowledged was because I went out of my way to look for personal to help me, only to be told I had to wait some more. My problem was resolved with no problem, but they did loose a $1580.00 purchase I was planning on spending on 2 pair of sun glasses. They walk past you as if you aren’t there LOl what a shame LOUIS VUITTON, your personal should be re evaluated, never judge a book by there cover they say, and that’s exactly what this individuals do.

Walked in this afternoon with the plan of buying a nice new bag and was shocked by the horrific service. Ignored by all three sales associates for 5-7 minutes. Two were with customers and one was on the phone. Completely understand if they are busy, but at least smile and acknowledge your customers. The associate on the phone ended his call and still made no attempt to acknowledge us (we were standing right in front of him) and I finally kindly approached and asked if he could help us. He barely looks up to say he’s really busy doing multiple things and would get to me afterward. No smile, super short. We left, and we’ll be buying online from now on. Regular customers lost today.

SAs here are unprofessional. Werent greeted at the front. Abruptly told theres a line in the back after a while to see an SA. SA banged the hardware on the counters when showing the bags. SAs helping individuals would not unlock the bags until explicitly asked. Vibe at this store is a complete 180 from the typical.

I cant wait until they open the new shoe store at this location.

You know what to expect at a high end department store $$$ Some of the sale staff are great and friendly!

You know what I would say this is a great place I felt that if you are Lil yachty you can buy everything in there buy hey man it is fun man just going in there acting like you are going to buy something

Very poor customer service. Will try to avoid dealing with the store in the future. Almost worth it to drive to San Francisco. The sales person today was incapable of smiling. Just a horrible experience right before Christmas.

Parking isnt easy on the weekend. Good stores. Nice shopping center.

Too expensive, $1,000 for a bag, never shopping here again, waste of my money and all the designs on the bag are the same, do not see the point in this

Bad customer service at this location. Went in there knowing what I wanted, but no one acknowledged us. A rude security guard til us to get in line for help, and then the sales associate walked off while two others walked right passed us not saying a word. After waiting for a while we finally left and they lost a sale.

Ive personally only dealt w/Alexis and shes great. Only 4 stars because the staff isnt as good at their greetings & offering help as I think they should be.

MY GIRL FRIEND AND I WENT INTO THE STORE TO BUY A COUPLE ITEMS FOR HER AND FOR MYSELF. WHEN WE WALKED IN NOBODY GREETED US EVEN THOUGH THERE WAS A GUY AT THE DOOR. THERE WAS ONLY 2 OR 3 CUSTOMERS IN THE STORE AT THE TIME. AFTER 20 MIN OF NOT BEING HELPED I HAD TO SAY OUT LOUD IS ANY OF THE 6 EMPLOYEES WHO ARE STANDING AROUND GOING TO HELP? I DESIDED TO WALK OUT OF THE STORE AND GO OVER TO BURBERRY AND BUY WHAT I WANTED. THE EMPLOYEES WOULD ONLY HELP WHITE CUSTOMERS AND CUSTOMERS WHO DRESSED A CERTAIN WAY. BOTH MY GIRL FRIEND IS HISPANIC AND WAS NOT DRESSED ALL YUPPY. BEWARE OF SHOPPING AT SHOPPING HERE.

Not good enough for comfortable and only one store for 50miles in CA but cool is what there a lot of choices but looks good than Gucci and not far as Gucci its only SF

Short version: Awesome services~Thank you Garney for the extra miles with aftercare and Big thanks to Joey! This is my first time writing review on Google, I have to do this to express my gratidue to their excellent services.Long version: I have a 8 years old special edition LV bag that I used less than 10 times on Thanksgivings only. As I pulled it out from the original box and dust bag last year (2018), the paint just shed like snow flake all over me and peeled off from every inch of the bag. I was shock and sad that the bag which carried lots of good memories had fallen apart. To be honest, I hasitated to bring it to Roseville LV store after reading the reviews, but this is the only LV in Sac area. I am so glad I did, Garney had asked the main aftercare office in France but the bag wes unrepairable. She went extra miles to her manager who authorized store exchange with the same credit as the original price. Joey SA/manager who is very kind, patient, and professional to help me and my hubby with our new bags.I have been a regular LV customer since 1990, this is the BEST service ever!

One thing all you mother honkers out there need to know about this place is that no one said service will be quick. If theyre too busy to help you (which doesnt take many customers to do) you have to be prepared for that possibility and try again later.

Excellent staff...very accommodating and very well versed in their product.

I was very concern to come here because of the reviews but theres no other LV around so I took the chance. Thanks to joey, my gf is very happy with her new purse.

Ive been in sales for 11 years and the sales associates in this store need to learn not to judge someone by how theyre dressed or look. When I am not working I do not dress up. I wear suits and heels all week long so on my days off its sweats and no makeup.I went into this store and was greeted with dirty looks and after walking around for 15 minutes I still wasnt asked if I needed help -- which I did. I wanted a certain bag and didnt see it. I walked out empty handed.This is the third time this has happened to me. Ive purchased bags here and everytime, I leave feeling irritated that the person that rang me up was paid a commission they didnt earn.

The staff are ultra professional. The products are top quality.

Worst LV store I have ever been too...wish I was able to give them no stars. Annette is a scary ass manager and would never come out and talk to us. Every time I called the client services people would hang up and not help at all. Spent $3k on a bag with cash and went to return it and got the complete run around. It will be well worth it to go to the San Francisco store!!! #treatcustomerswithrespect

I would not even give a star for this location! Awful service! We stood there for a long time waiting to be helped, lots of sales folks but none wanted their comission money apparently! Heading to the bay area to buy our pochette metis!

Nice displays, very neat and clean. Service was fantastic; Justin was very attentive and made our shopping experience fun, easy, and positive. He was very professional, and knowledgeable of the LV heritage.Also I think its really cute that most of the sales personnel were wearing little crossbody pochettes - I dont know if all stores do that, but it was a nice touch.I would definitely return and have no problem rating this store 5 stars.

The Roseville LV store is the worst I have been in. The manager was rude and unprofessional. The staff was not helpful. For a brand that is based on their reputation and high standards you have fallen short with your customer service.

I went out today with hubby in search of a specific purse by LV. Read the latest review on store but went in with open mind and prayed up to be a light. Entered store welcomed by security. Jessica you were right customer service terrible sales associate looked in my face and did not acknowledge me and asked another who was wrapping up with customers asked will you be done she said not for long while. Very disappointed with sales associates and stock of inventory. Went into another acessories design store and as soon stepped in very warm reception. Something should be done Im not only person within last 3 days with issue.

They dont stand behind there products! A small clasp broke on an $800 necklace and they said there was nothing they could do to fix it. Buyer Beware