Joe Washington was very informative and knowledgeable. Answered all our questions also. Your dealership office however, was NOT handicap accessible for the bathroom!! That was not fun for me!! But other than that Joe WAS very accommodating to me. Paul was also very accommodating and answered all our questions as well.Thank you Joe and Paul!!

I am very very grateful for your service. I worked with Mark and his service was great. He kept me updated about my car. I didnt have to wait days just to hear from him. I would day the longest part was waiting on the warranty company. Service was great and my car was fixed properly.

I have always enjoyed the service at jeffrey Nissan. Mark is an awesome!!!! Sales person. Love love . such a very nice employee. I will never go anywhere else to get my car service. Mark took good care of me on 9/27/2021. At my appointment, 12:00 noon. Thank you.

I went in for an oil change and tire rotation and the service was terrific! You know what was even better? Walking by three mechanics who said “good morning,” or at least acknowledged me. Eric was very professional and informative about what had been done to my Rogue. I’ll definitely go back; and I would certainly recommend Jeffrey as your auto service provider.

Everything went seamlessly, from the tow service to the professional and prompt care. Very happy with Jeffery Nissan.

Very good experience. This is my 5th Nissan, but the first time experience with a virtual lease. This dealership is excellent to work with. The experience was seamless. Paperwork was professional and efficient. The vehicle was delivered to my home and the sales associate was wonderful. This dealership even went the extra mile to obtain my preference in color. Highly recommend this dealership and will be doing business with them in the future.

Great customer service, even though there were only one associate working on Tuesday Oct. 5th. Completed service within an hour. I was very satisfied.

I bought my car from Jeffrey Nissan about a week ago and the service was awesome. My sales person was Caitlyn and she was great from beginning to end. The whole process went smooth it didnt take all day. I am so appreciative for all she did in making my NEW car buying experience the best I ever had🌟

Ive been going here since 2000! over the years everyone has been polite, professional and sufficient. through the staff changes, I have never met someone I did not like. bought every car here (for a total of 6). service is good :)

Im always impressed with the service and the quality people that work in this Nissan service department. They are always willing to go above and beyond to make sure that my daughter & I are satisfied. These guys represent Nissan in the best possible way!! 5 stars & 1st class all the way!

The car buying experience was very good with them last year. That part I give 5 stars. However, now I can never get anyone to get back to me about any inquiries I make. Several times I have called the Nissan service department without an answer, and several times I have left voicemails with no call back. I have also reached out several times about my warranty and get generic responses or no response at all. I get bounced around between people and never get the answer that I am looking for. I don’t think what I have been asking for is too much. Customer service lacks.

I always receive a warm welcome. The guys there are always helpful and the waiting area is always clean. I would recommend them to all of my friends.

I was referred to Jeffrey Nissan by a family member. The atmosphere is very welcoming and clean. My advisor was Mark Calderon-Odom. He was very professional and well-informed. He did a great job, and if I have any future questions Im asking for his assistance. Great service.

Jeffrey Nissan was very accommodating as another dealer was offering special on Oil Change but did not have any appointments available. I was offered this service by Mike on first come first serve the same day. Not only he took in the car but had the service done in less time without having to wait too long. After inspection I received report of all the items that need attention So I can schedule those service when I have time & availability

I just went to check car and prices and ended up with awesome Rogue. I had the pleasure of working with Caitlin Zielke and not only she made this experience wonderful, but also she will be my go to person from now on. Its been the most possitive experience so far at any dealerships.

Sarah was great! I traded in a Honda and she ran back and forth showing me different Nissan Rogue’s that were of interest to me in a completely different building. It would have been easier to sell me a Honda, but she wanted what I wanted. Sarah also worked as a liaison between me and the finance guy (Chris) to get the deal done in a day. Emily and Caitlin at Nissan helped show me the things I wasn’t familiar with on a Rogue. Great and seamless teamwork from the whole Jeffrey Family.

I have been going to Jefferey Nissan for 5 years now. Eric as well as Brian before him, not to mention all the staff there have been more than helpful, knowledgeable and have made the experience enjoyable. I would highly recommend Jefferey Nissan Service department for any of your cars needs!

The lease I entered into 3 years ago with Jeffrey Nissan was coming to an end in 2 months. I was contact by a salesperson, named Emily Diebel. She did not pressure me but wanted to know if I had an idea of what I wanted to do at the end of my lease. I was unsure. She asked questions about what type of vehicles I liked, down payment and desired monthly payment. I liked this because this did start me to thinking what I would like to do at the end of my lease. She emailed me several quotes and said she would give me some time to think. In the meantime I began looking at the newly designed Rogue. When Emily called again I was able to tell her I wanted to stick with the Rogue. I went to the dealership and test drive the Rogue and loved it. Emily immediately started to work to get me the style and color I wanted. I never had to call her, she stayed on top of this and was calling me, even gave me her personal cell number to call in case power was lost during the frequent thunderstorms that were happening. In less than a week, with one month and a few days remaining on my current lease, I was driving in my new Rogue. Emily was the best. She was no pressure, wanted to make me, the customer, happy and remained on top of all lease- end/ new purchase details. I recommend Jeffrey Nissan Motor Group and advise people to ask for Emily Diebel

Staff is very friendly. I never had a problem here until I found out my oil was filled way to high in my vehicle today when I went to get an oil change elsewhere. Makes me wonder if my vehicle could have engine damage due to this.

This was my first time purchasing a car and Alex was able to help me understand all the processes/steps I needed to do. Alex and all the staff were friendly and I felt very welcome and comfortable. I would recommend this place for anyone looking to purchase a car.

I had previously went to Nissan Dearborn and horrible experiences every single time. I was discouraged to try another dealership. However, I recalled my previous experience with Jeffrey nissan when my Altima was hit in my job parking lot they did my repairs. They are the most professional team ever. They communicated with me throughout the entire process. I made an appointment to get my oil changed and they were just as professional and welcoming and helping as ever. Every employee was so kind and helpful. Excellent customer service, especially from Eric Schmidt. Eric is awesome and very knowledgeable. I appreciate all his extra efforts to make sure I got the service I needed and the correct way. Nissan of Dearborn is closer to my home but the commute to Jeffrey Nissan was so much more worth it for my change of heart with service at dealerships.

Had a great experience working with Caitlin. This was my second transaction with them and I would return if I have a need for another vehicle. Caitlin was very helpful with the process and I like that she did not rush or push me with anything. She listened and did what she could to ensure I left the dealership happy and with the car I wanted. There were some issues with the paperwork which were handled well by the management, during COVID-19 stay home orders. Recommend this. Thanks for the good experience guys!

Prices were all up front. I was surprised at how affordable they were. Takes some of the scare out of auto service

I e-mailed Jeffrey Nissan to get a quote on a vehicle. They replied with an outrageous price for a small SUV. I didnt respond, because it was out of my price range. They e-mailed me back later asking if I received the quote. I said it was too high and I was going to another dealership to look at another vehicle more reasonably priced. Caitlin with Jeffrey e-mailed me later in the day asking if I liked the vehicle I looked at. I replied I did but Im holding out for a better color. Caitlin replied back, No problem! Let me know what you decide and we can go from there. Well, if Im hesitant to get the vehicle at the other dealership, obviously Jeffrey has an opportunity to sell me the vehicle I was interested at there. The ball was in Jeffreys court, yet they didnt do anything. I had to e-mail a manager at Jeffrey to get Jeffrey to respond. Its like pulling teeth trying to get Jeffrey Nissan to sell me a car.

Bought a pre-certified Rogue and it was a very smooth experience.

Joe Washington was very knowledgeable about the cars and answered questions regarding the different features of the Rogue and the availability of the different models and pricing. He was easy to talk to and was/is Customer focused.I would have no problem referring friends or family to him for future car purchases.

Mark is the best representative you could have, kind and friendly

Chris and Sam are awesome. Got us to the payment we needed and made sure we left the dealership satisfied!

I was required to bring my old Nissan Sentra in to Jeffrey to have a recalled airbag replaced. I was scheduled when I wished, and, despite having to reschedule on account of bad weather, was able to reschedule easily for the next day. My service advisor, Eric, was courteous, knowledgeable about the work needed, and concerned about my satisfaction. He assured me that the broadest virus mitigation steps possible were being used in the service area, so I felt confident waiting for the work to be completed. It was performed in a timely fashion, and my car was returned with the drivers side sanitized, which I really appreciated. So, this was another totally satisfying service experience, which is what I have come to expect from Jeffrey Automotive.

Took my car in for a dead battery and a recall service was completed In a timely matter and staff was extremely professional

Its alway a very delightful experience when I visit Jeffrey Nissan.

My service man was Eric and as usual he’s always so knowledgeable and extremely attentive. Roseville Nissan is the only dealership that I’ll take my car to because I always get the best service there and I’m always greeted with a warm welcome. Thanks Eric/Nissan

I am very happy with my experience at the dealership,Eric Schmidt was very helpful and professional, I am happy with the over all treatment.

Emily took great care of me. She was very knowledgeable and proficient. She was able to answer all of my questions. Very pleasant to work with.

Just bought my Honda Accord and I couldnt be happier. Sam Jamoua was great. He helped me through the process of buying the vehicle. And has kept in touch after to make sure I was happy with my purchase. The whole staff is very professional, courteous, knowledgeable, and just a real pleasure to deal with. This is my first Honda vehicle. And the overall experience of not only the car, but the people behind it has made me a loyal Honda person already. If youre looking for a vehicle, definitely check this dealership out. And I would highly recommend Sam Jamoua for a salesman. Hes awesome.

I was invited to sit, the technician asked me questions about the service I required, he listened and everything was done quickly. Then he explained what was done and gave me supporting paperwork. I will always use Jeffrey Nissan! (Ive been a customer for many years and always had good service).

Caitlin Z was so insanely accommodating I can’t believe it! I have never experienced a process so fast and easy I highly appreciate her for that. She is very trusting

Great sales team. Made sure I was able to get the vehicle I wanted, and were willing to work with me. They gave me an actual fair price on my trade. I did not feel like money was their only concern. In my opinion everyone went above and beyond. Customer service like this is a rarity these days. Keep up the amazing work Sam, and rest of the team. I definitely will return.

Went in to get an oil change. I could appreciate afterwards how the Team member actually sat down with me to go over my vehicle and recommendations that are needed in the future.

Got an oil change and rear brakes. Service was good and price was fair. They even washed my car. Can’t ask for much more these days. I’ll go back next time.

I thought I made my appointment a week ago but found out I didn’t. I took a chance and booked it online for the next day. I had a long wait but I appreciate my advisor Eric Schmidt for taking care of me and he was so kind. Never pushed me for other services and was honest with me about everything and even gave me an incentive to come back. I’m glad I made a choice to come to Jeffrey Nissan on Gratiot since my original dealership had closed and I never looked back.

I have been using Jeffrey Nissan for over 25 years to buy and maintain my vehicles. Currently they are caring for my 2007 Pathfinder with 200,000+ miles on it, which has never had a breakdown. I am always happy with the way I am treated. I dont ever feel pressured or mislead with respect to services recommended, and I feel their pricing is fair. I LOVE that the same mechanic has cared for my vehicle since I purchased it. Its important to me to have that continuity and the peace of mind that comes from him knowing my vehicle so well. I would definitely recommend this dealership--since moving, I now drive approximately 50 miles to still go there!

Mark was extremely helpful and personable. He worked out every issue with a smile. Will definitely return to Jeffrey Nissan for all service needs.

BEST EXPERIENCE AT A DEALERSHIP!!! I worked with Caitlin, she went above and beyond to ensure that my purchase was perfect for me and my family. I definitely recommend that if you go there to ask for her!!!!!

I received excellent customer service from Joe Washington and everyone was very friendly and I really appreciate that

I just got a car from Jeffrey Nissan yesterday and I couldnt have had a better experience! Emily Deibel was so sweet and beyond helpful. Very informative and knowledgeable. I would highly recommend going to see her if you are looking for a new or used car! Thank you so much. Also wanted to add that everyone I spoke with therewthere very nice and professional. Thanks for the wonderful and stress free experience Emily D. Appreciate it!

No complaints, my expectations were met. Staff was very friendly and explained everything to me. I felt very comfortable and will continue to seek services there.Thank you 😊

Sam and Rick are the best in the biz!! Super friendly customer service and a pleasure to work with. They helped us get the best deal and I couldnt be happier!

They always take care of me when I go there!

Quality service. Everything was great!

May 2021, I brought my 2019 Nissan Armada to the service department for an oil change, tire rotation and tire pressure indicator light that was illuminated on the dashboard.I spoke with Eric in the Service Department, he told me Jeffrey Nissan would not repair the tire pressure indicator under warranty; stating the existing tire pressure part on the Armada was not an original Nissan part.I told Eric, this was nonsense. I purchased this vehicle from this dealership, brought this same vehicle in multiple times for routine maintenance, oil changes, tire rotations, Nissan recalls, purchased batteries for remote controls and had repairs completed after an auto collision.I reminded Eric he was the person who sold me the Armada and told me my Armada came from Ohio or Kentucky. I told him it’s possible the other dealership made a mistake with the tire pressure part.He suggested that maybe someone else took my Armada to a different location for repairs. This made me furious. I told him it doesn’t make any sense when I thought I built a relationship with the dealership and I live a few miles away. I asked him, why would I go somewhere else to pay for repairs when my Armada is under warranty?I also reminded him that I previously brought in my other vehicle which was a 2018 Nissan Rogue to Jeffery Nissan for standard maintenance, routine oil changes and tire rotations.He elevated his voice and told me I must pay for the repairs although car is under warranty. I told him this was my 1st time having a Nissan and this is not a pleasant experience. I usually purchase GM and now I would never recommend purchasing a vehicle from this dealership, having repairs or service.

I had my car in service very nice people I walked away after 40 min oil changed and tire rotations plus car wash Thank you guys

I will not be coming back to this location they didnt put the push pens back in for the oil cover! They did close/ tighten the intake valve which was made my car ride hard have a loud noise and take to long to pickup speed I had a scratch on the back drivers side door after the car wash. Dissatisfied Customer

Very pleased with my purchase from Jeffrey Nissan. Emily Diebel and staff did everything possible to send me home with a good vehicle. Would return and would recommend.

My experience was phenomenal, the staff was so professional, the waiting area was clean, bright, and I felt very comfortable in my short visit waiting for my services to be done.. I recommend Jeffrey Nissan to anyone that has Nissan products.

My saleswoman was GREAT! She ran into some problems getting the car I wanted but was able to offer me a upgrade for the inconvenience. Also she sat with me waiting on the vehicle to be clean for delivery. So overall Great Experience Thanks Emily Diebel for 5 stars of service.

Got in and out! Super friendly!

Alex and the team over at the Nissan store were able to get me into a 2019 Hrv with only 1600 miles and all of the warranties I needed. I was able to get more for my trade and a better price on the vehicle. I was able to use my credit union and get the rate I wanted. Thank you all very much and will make future purchases here.

LOF and a multipoint inspection. All completed in a professional and timely fashion. Kudos to Mark O. For taking such good care of myself and my vehicle.

I had the best experience recently at this dealership. Caitlin was so incredibly helpful and knowledgable. I will purchasing a new Rogue very soon. 👍🏻

Purchased a lovely 2019 Honda Civic from the dealership and was so surprised at how easy the process was! Thank you so much to Sam for all of your help and courtesy :)

Great customer service. Very pleased with the reasonable prices as well.

Eric is always amazing when I come in for service. Best customer service with him and the others there.

Was able to diagnose the problem quickly and save me a lot of expense.

Alex Hloros helped make the experience quick and painless. He takes pride in what he does and makes sure you are satisfied.

I was told by the tech that he would keep me informed of the progression of my tire being fixed because he had to call about the insurance. Almost two hours went by and I had to go find out what the hold up was and it still took another half hour. The service is definitely going down.

Eric is a great person help me out told me all the great specials you have especially the coupons you have on service great job all around love this location.

The service advisor explained in full detail the work that was going to be performed for my visit, my schedule appointment was for an oil change and to have my brakes inspected at 8:30 a.m., the service advisor explain to me the estimated cost everything went well the work was very satisfactory the only problem was it took a little longer than I expected, but overall it was a good visit, and I was satisfied

I went to Jeffrey KIA and met with Sam Jamoua. It was a wonderful experience. I went in, got the car I wanted at a price I liked. Sam was very accommodating. He made sure the car was prepped properly. He even delivered the vehicle to my door personally. He went above and beyond. . I was very pleased.

Recalls performed, my associate was very helpful going over my warranty. Giving me Nissan contact information. My vehicle was cleaned better then when I purchased it off a used lot. The trim was hanging under my front end, they replaced the clips. I was a really good experienced, reminded me to treat my car like its new, which it is. Thank you for the due diligence.

Fast, courteous service. The service advisor was informative. The service area and waiting room was clean and socially distanced.

It was very disappointing, I wont be back, they were repairing a broken lug nut, they needed a replacement at a shop that was just 20 minutes away, and it took over five hours for them to get it done, thereby wasting my day and my valuable time.

Friendly and knowledgable service.

Three weeks prior to yesterday my son leased a 2021 Nissan Sentra at Jeffrey Nissan..Caitlin Zielke left such a great impression on my son & myself with her wonderful customer service that my husband & I decided to visit the dealership & purchase a vehicle of our own.My husband & I purchased a pre-owned certified vehicle..Again!we experienced the most amazing customer service with Caitlin Zielke..Caitlin went above & beyond making sure we were informed with all info..answered all questions..We got a great deal on our vehicle...The manager Rick and finance manager Chris were awesome as well! at Jeffrey Nissan they make you feel like family! Continue the excellent work guys!! On a scale from 1 to 10 we give Caitlin a 11!! For anyone thats considering purchasing or leasing a vehicle PLEASE, go see Caitlin...

Very nice everything was taken care plansant service was given will make nission my help place thank you arick

Joe Washington was a great dealer. I found myself trusting him. A very principled person, he listened to my needs and addressed them and more. Maximum stars given

Very friendly and helpful staff!

Very courteous. I appreciate the respect from the workers there. I appreciate finding out all the things that needed to be fixed on my vehicle. One is very dangerous and I had no idea about the problem. I plan to use their service extensively in the near future.

I was referred to Jeffrey Nissan by my sister. She enjoyed her experience so I decided to check them out for my vehicle. I have been getting all my leases from them. Joe Washington is by far the most helpful salesperson I have ever encountered. Hes the reason why I keep coming back and will always come back, as long as Joe is here to help and assist me. He always makes sure he tries his best to get me what I want. I have never had any problem with him or the dealership. He is always professional and keeps a smile on his face. Very caring and shows compassion and will keep you laughing. I recommend him to everyone looking to get a vehicle. Two of the people I have referred have already got a vehicle from him and returned to get a lease renewal.

As a repeat customer you again met my expectations. No pressure just friendly knowledgeable advice.

Everyone was so kind and helpful. I was in and out so fast I barely knew I was there. Im so glad that I chose Jeffrey Nissan two take care of me my car. Its nice to be able to go somewhere and feel comfortable and know that you will be taken care of and not have to worry.

Very professional, helpful, thoughtful, generous.

Eric in service department was fantastic. He communicated everything I needed to know. throughly explained my bill and the service that was provided. He offered to wash my car. he thanked me for my business at Jeffery Nissan. I loved my 5 star service!!!

Excellent customer service. the service tech was knowledgeable, friendly, and honest.

Great place with great staff. But a busy dealer, if you go, make time to spend a few hours during closing. Best Sales Individual is Emily, very kind and patient. Highly recommended!!!

I love Jeffery Nissian Dealership. They always let me know whats going on with my car step by step

My sales associate was Jacob Proctor, he made my car buying experience the best I feel it could be and would definitely be the associate I recommend to new customers.

Eric took care to assist me with answering all my question. He showed me things about my car I was not aware

Had an easy time turning my lease in and getting a new vehicle. My salesperson, Joe Washington, was very patient and informative. Went thru all pertinent points of my new vehicle and answered all my questions. Overall great experience!

Joe Washington was very personable. He did his best to get my military discount

Even though I’ve had too many problems with my car since May 2021; brakes, shocks, etc. Eric has always been up front with the repairs needs

Everyone was friendly and attentive

I received prompt and professional service.

This was my first time visiting for a vehicle repair. The experience I had received was awesome from start to finish. I believe their prices are reasonable and affordable. I definitely recommend this place. Because of my experience with the repair shop, I have reason to believe that the auto sales service is just as exceptional!

My overall experience was great.

The whole staff was friendly and moved quickly. I’m happy I made the decision to go to this particular location.

The WORST experience I have ever had with a car dealership. I found the vehicle I wanted online, completed the application and went the next day to test drive it. The test drive was great and I loved the car. The man I was dealing with, Luigi, found a bank to finance me and I put $500 down and was told to come the next day to put the rest of the payment down when I picked it up to take home. The next morning I received a call telling me that I had to wait 3 days to pick it up because the AC was all of the sudden not working. I called the morning of the day I was due to pick it up and spoke to Luigi, who stated he’d check in with the shop and call me back. I never received a call back so I went up to the dealership, where I was informed they now wanted almost half down on the vehicle after having to fix the AC. They admitted they list all of their vehicles before completing a check of the vehicle and before knowing if it needed any work done to it. For some reason the repair to the AC that worked when I test drove it, was now causing the down payment to be doubled. They offered a damaged kia with 50k more miles at the same price to replace the vehicle I had already picked out and put a down payment on. I chose to withdraw my down payment and waited over half an hour for Luigi to return with my receipt for the refund. The man had the nerve to come back with boxes of ice cream in his hands and blame the “computers” for taking so long. He also had another customers paperwork in hand to complete their purchase. It was very obvious that they did not want me to purchase the specific vehicle that I had chosen and had realized they could sell it for more. Absolute TRASH business and customer service. I went to Crest Lincoln and had an AMAZING experience with the staff there and left with no issue with exactly what I was looking for. 0/10 would recommend this dealership, or any of the other lots they own.

All staff are very courteous, professional and friendly. They really took good care of my vehicle.

The customer service here is great

Will was awesome - very patient and always happy to answer my many questions! He made my first car buying experience very smooth and stress-free! I will never go anywhere else!!