John Davis was freaking awesome! His customer service is amazing, and when I went in needing help he helped me get it figured out and done! This dude needs a raise! Thank you again John!

John, at the Roseburg Verizon Store is legit! Super cool guy with a big personality as well as a big helping hand! Seriously hooked me up with exactly what I was after and did so with excellent customer service skills and communication. Thanks, John, for talking business and also talking hobbies with me. Referring this location and specifically this employee, for sure!

Jake was awesome. He made our transition very smooth. Its only about 3 hours in and we are all Happy with how smooth the network is running.Thank you again!

Tim was awesome!!! He went above and beyond to make sure everything was transferred from my old phone. I really appreciated his kindness and patience.

This Verizon team went above and beyond. Jake, Tim, John and Chandi were such great help. Red assisted and helped when I thought everything was lost, however he and the team work their magic,much appreciated.Tyler is an epic Manager to have a good group behind him.Side note. Reds dog needs to comeback to help relief some pressure on the team members and customers.Thank you all again....Red you the Man🙂

Beware!!!!! This place is a joke!!! Paid my boyfriend’s bill with cash and was told they would email him a receipt and put it towards his bill. Then when Monday came around for a text phone was gonna be shut off cause it wasn’t paid. When I called no one wanted to help was told I would be called back in 30 min and no one called me back. Finally got a hold of someone right before closing and they accused me of lying and said it would be 2 weeks before they would know anything. And then said he would make sure the phone’s service wouldn’t be interrupted. 1 day later phone was shut off and again called. No one wanted to help, no one calls back when they say and they laughed at me the last time I called. 286.21 down the tube and cell phone service shut off and these people don’t care. No wonder it’s glass doors #1 place to work their employees can steal their customers money and nothing is done about it

Got great service and solid products. John was awesome to work with, made this an easy process, and helped us get the right communication tools for our lives.

Jake was extremely helpful. I showed up at like 4:53 PM and he was still willing to help me get signed up for a phone plan and get a new phone. I had to run over to ATT to get my account number and rather than making me come back the next day when I work he let me go and get the necessary information and come back. This was my first experience ever with Verizon and so far I am extremely happy with them ☺️ GIVE THIS MAN A RAISE! 10/10 would recommend, customer service skills were OUTSTANDING!

Amazing customer service from Jake at the Verizon store on Garden Valley. We switched over from Sprint and are very happy with our decision. Jake was very friendly, very professional, and he explained every aspect of our selected plan and was very forthright with charges. Highly recommend them for cell service.

We came in because my moms phone had broke. Jake was super attentive and was able to get her a new phone and an upgraded plan. He was very friendly and made jokes with us. We never once felt rushed. It was a great experience.

RED was super knowledgeable, took his time to answer all our questions. Took extra time to troubleshoot a difficult phone .Overall was great, fun to work with. Would definitely come back

John D did an amazing job assisting me through my journey with Verizon! 10/10

Red was super cool. He was the best of the best and I’m so proud that he gave us the best customer service. He’s ridiculously good at his job and is able to upsell almost anything except a second screen protector to me. He also loved my tattoos which I can be quite proud of when I’m not reminded of the fact that my tinkerbell tattoo is her flying naked in thigh-highs. Thanks for the great service Red. Highly recommend this guy. Even though his finger is messed up, he knows his job well.

Timothy VanVlack was very helpful with our new Verizon protect home. Great deal. Took the time to discuss what the plan protects very knowledgeable and professional. Will be back.

Just so you know the 60 dollar charge is a scam and they lie to you about it. They charge you 30 dollars for a service you will never use (a machine that MIGHT remove water from your water resistant phones) and 30 to transfer your information. This would make sense if the phones didn’t walk you through the transfer process. It’s as simple as just following the screen but they won’t tell you that. Instead they tell you the entire charge to transfer is $60 dollars. This is just a scam to get employees commission for the second item (water protection) they aren’t telling you that you’re going to be paying. You’re taking advantage of people and omitting the actual charges from your customers. Do NOT sign anything on paper from them.

Steve at TCC was very thorough and knowledgeable. He knew what we wanted and he respected our needs and also helped us understand and navigate the nuances of the changes in technology since the last time we made a major purchase like this. I can’t overstate how helpful he was. If I had purchased online or had someone less thorough, we would have ended up with no way to fast charge our phones and no screen protection. I thought the otter box defender had built in screen protection like it used to, but he told me that not only does it not anymore, but we ended up with a much better solution. We did not feel rushed and we felt like we had Steve’s undivided attention. He spent the last 1.5 hours of his shift making sure we got everything taken care of. Please make sure that Steve is treated well as an employee and that you recognize when you have someone who is doing the job exactly as it should be done.

Red is a professional tech, and very helpful, turning a 5 hour job into a fraction of the time! With incredible savings on all new 7 Android phones!!Would highly recommend his services! Ask for Red!

Red and Jake are awesome! They stayed late and Red got us some new phones at a great price! highly recommend these two!

Tyler was AMAZING! FRIENDLY & offered the best deal! Thanks so much!

Red is wonderful at customer service he was friendly and made us feel at home!!!! Red made it a wonderful experience and I was comfortable spending so much money!! When I come in I will always ask for red he is fast and efficient always has a smile 😃 and I give red 5 stars for sure!!!! Red deserves a big bonus and to be recognized for his customer service 👏🙌 I give you a big high five red we think you ate wonderful!!THANK YOUsunshine and merisa

Jake was very helpful! Very good service!

Jake was awesome. Super helpful made sure I left happy with what I needed. Will come back for all my phone needs.

Ive been with Verizon for over 20 years....the fees increase everytime I upgrade..usually I get new phones online...went into the store this time the girl was very nice but the additional fees were off the charts...Im surprised they didnt charge to use the door or one of their chairs..over a thousand dollar new phone and had to buy the charger separately..??...like buying a new car and having to pay extra for the steering wheel..??

John did a great job assisting us. Great customer service.

Both Tyler and John are absolutely THE best. They are so awesome and helpful and I so appreciate their help and knowledge. THEY are the best.

I have honestly never had a better customer service experience in my life, and its because of Tyler. I was having the absolute worst day and I didnt think that going to a phone company was going to help and boy was I wrong. Tyler was so great and knowledgeable answering all of my never ending questions. He quickly found a solution to my complex problem, and got me set up with everything I wanted in no time and at a great price. He was such a joy to talk to and turned my day around completely with the laughter, great conversation, and fantastic service! From one customer service worker to another thank you so much Tyler! Youre the best, the world needs more people like you. Im now a Verizon customer for life!

I came into this store yesterday needing to purchase a new phone, and John helped me out big time. I needed a new phone because mine completely died and would not charge. He patiently stayed on the line with customer service for almost two hours to cancel a pending order on my account. John was also able to get my old phone to charge so all my data would be able to transfer directly to my new phone. I was really concerned that I was going to lose everything, but that was not the case. Big kudos to John for all the help!

Can I do minus stars?I get so mad at myself for even making the trip to this place this store cause its always the same 4 hour minimum adventure.I just wanted to buy two of the new razors but didnt have half a day.So, if youre going to visit this store plan on getting there when they open and pack breakfast lunch dinner and probably breakfast for the next day or just order the phones and accessories online for more timely delivery!

Chandi was AWESOME in helping us today. Very professional and patient. Definitely helped persuade us to shop with Verizon

Chandy was awesome.This is the only one I will go to. She is so helpful and friendly. Great experience. Thank you see you soon.

Tyler was a great help today as I bought a new phone and got one hell of a deal on it. Thank you for getting all my things transferred onto my new phone, finding the best promotion, and educating me on the information I did not already know. Great customer service 👏

Going in and ordering a phone was easy peasy customer service was great. I remember the conversation I had with the guy where he told me I would have to pay $60 to activate as its just standard procedure. I asked of I could skip that by just setting up my phone by myself I was told no. So then my phone arrives to the store 3 days later according to my Verizon. I call the store 2 days after arrival and they say they dont have it. I call Verizon customer service to figure out whats going on. Long story short they told me it was picked up by a guy named red, said I had no idea who that is so they open a lost/stolen phone report and tell me to go back in. I show up and the lady I got (she was amazing) said they had it in the back so she had no idea what they were talking about. She brought it right out and helped me set it up with smart switch and I was charged nothing! So the original guy I worked with (confirmed manager) lied about that to make sure I paid but also it turns out red was an employee so my phone had been there the whole time and whoever the guy was that answered my calls clearly never bothered to actually look for it. Would only ever go back if I get to deal with the awesome lady I had! I wish I could remember her name!

Thank-you !Jake u are amazing !I will recommend u to everyone..I know .keep up ur amazing service

Staff was kind, the gal I dealt with could not have been sweeter and she tried very hard to help. Sadly, (and maybe she was new... ) yikes! Customer service...A+, knowledge D- That said, go there to purchase phones and accessories. Customer service is hard to find and these guys have it!!!

Great customer service! Had major phone issues and they fixed them without any issues.

John Davis went above and beyond to help me upgrade my phone and add a line for my daughter. He was kind and helped transfer all my data. He put off his lunch to help finish transferring data. I will always return to to John for future purchases! Awesome customer service!

Everytime Ive been in this store the experience hasnt been good. Rude employees and not welcoming at all. I was switching from Verizon (Ive been with them for over 10 years) and the employee couldnt even give me the information i needed to keep my phone numbers where the at&t employee was able to show me on my phone. He was obviously lying to keep me on Verizon or pull me into another plan wont be back to Verizon ever again paying the same price got 2 new phones and I have unlimited now where as with Verizon I shared 8 gigs through 2 people

Whats the use of having a store if they cant assist you with why you went there? We were told that the nearest store, over an hour away could possibly help us. They only are able to sell phones, open new accounts. We waited 2 hours to be seen and told this.

I’ve been a Loyal Verizon customer for Over 10yrs and have NEVER BEEN TREATED SO POORLY!!Red is an Obnoxious person with 0 RESPECT FOR CUSTOMERS!I tried to make arrangements for my Granddaughter to get a new phone and was basically told that my Opinion didn’t matter even though the BILL IS MINE!!I’m Both ANGRY AND FRUSTRATED!!NEVER AGAIN WILL I DEAL WITH ANY TCC VERIZON STORE... EVER!!I’m Seriously contemplating taking my entire service Elsewhere and just saying GOODBYE VERIZON COMPLETELY!!#SeeingREDSucks!!

Red was absolutely amazing. He made our experience very enjoyable and efficient. Will be coming back and asking for him every time!!

Red was the Best! Highly knowledgeable, patient, curious, and very thorough in every way! Great I am sales, besides just being a super nice guy!

Jon Davis : He was a expert at his job. He is very understanding of our needs in a phone. He is also knowledgeable at what he does. He has a great personality.

Tyler was super friendly and his customer service skills are phenomenal. Even though he knew his shift was ending soon he was very patient and it was a delight experience. Very quick but super helpful in all the right places. His work ethic on point and I will definitely tell my family to come in!

John was quick and efficient. Thanks

Jake was truly amazing.easy to understand.great customer service

Red was amazing. He did everything for us. We will definitely come back to him. Super nice 😁

We had the best experience working with Tyler. I brought my parents, who are in their 80’s, in to get new phones and he was incredibly patient with them. I also returned to him to upgrade my phone because he was so helpful. I would give him 5 stars for being giving us the best I have ever experience I have had buying a new phone.

Just recently got set up with a new phone here! Tyler the District Manager for this store, helped me tremendously! I was able to keep my same number Ive had for years! Talked about various different types of phones that were within my price range. Reinforced with great product knowledge on Tylers behalf. All around the service and workers here are top notch, and arent going to set you up with something that you cant afford, or may be too much given what you need at that immediate moment.Overall my experience coming over to Verizon has been excellent!

Tyler provided awesome an awesome experience. He was very attentive to our needs and made us feel very comfortable providing good options for the scenarios we are dealing with. All the while managing his staff and other customers.

Chandi was professional and knowlegeable. I enjoyed the expwrience. Thank you Chandi!

Tyler was extremely well informed. He helped educate me on some changes Verizon had made. While doing that he was very pleasant to talk to. Even though I know they are sales people I never once did I feel like he was pushing anything on me. This store has always been so helpful to me. Its clear that the leadership here is on point, from the top down 100% professionals and friendly all they way. Thank you Tyler for your time and the conversation.

Had the best experience I have ever had with a cell phone company today. He was so helpful and extremely patient with my daughter who was running around all over the store. I wish we had made the switch a long time ago.

I just have to say my husband and I went to Verizon yesterday for new phones and we where greeted outside by employee John Davis and helped right away he was friendly and helpful in every way, Everyone was practicing social distancing and they where kinda busy, we felt very safe wile there he even thanked us for waring our mask properly and he seen us sanitizing before we left the car to go in and thanked us for that to. we ended up with 2 iPhone 12 pros and an Apple Watch...I recommend Verizon Roseburg Oregon to anyone we’ve been happy for years with them..Thank you John for wonderful costumer service you made our experience memorable and joyful and in these times that’s not easy going anywhere is stressful and you eased that worry.Thank you again and god blessHeather and Dustin👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Tyler was phenomenal employee to work with. Very helpful in explaining the difference between the phones and getting us switched over to Verizon. Will shop here again.

Tyler helped myself and my grandmother, he was absolutely amazing! Very helpful and informative, he answered any questions we had and went above and beyond with helping us! Also was able to transfer very important pictures from a stone aged phone. Haha

Terrible service. The equivalent of back woods car sales men. Sell you things you dont need. Rude and completely umprofessional. Would resort to smoke signals before I ever went back to tcc.

Because of covid-19, it wasnt a picnic. Only 1 person in the store so with multiple customers, he had us wait outside while we waited for our turn. And it was a long wait.Poor service . It could be done better.Other stores allow us to wait inside but stand 6ft apart.

Red, was amazing in helping me prepare my new journey from apple to Samsung!

My mom has dementia and was confused by her new phone. Jake was very patient with her and explained how to find her contacts and pictures. He even walked her down the stairs and made her day.

I went into the Roseburg location and thought I was getting outstanding service...at the time. (And closure, I did not have my reading glasses on me and could barely read the writing so the consultant helped by reading everything)I went from having straight talk, havent been through a cell phone company and wanted a phone that wasnt to expensive.The man helping me showed me 3 different phones: One near $2,000.00, one around $1,200.00, and another around $600.00.I told him I wanted the one around $600.00 with the unlimited plan.Him: So you want the Galaxy S20?Me: Yes. Is that the one you showed me for $600.00?Him: Let me check,.. yes.I then asked him again during checkout about the price where he confirmed everything again, and then elaborately thanked him for helping me find something for under $1,000.00...Needless to say when I was able to get new reading glasses, I went over my account/paperwork and saw he sold me the phone for nearly $1,200.00...I will NEVER purchase anything from this company ever again. Thanks Verizon for charging me double, and taking advantage of customers👍🏻

John Davis was incredibly helpful when I needed a new phone. He worked diligently to find the best plan for me and was conscientious about saving me money. John persevered when some things were taking longer than usual! I have never been disappointed when working with the people at this store!! I give John a score of 10/10!!! Thank you, John

Red Edwards was our Verizon customer service agent and he was exceptionally knowledgeable, friendly and helpful!

Very friendly...Steve helped me save money on my plan...helped me pick out the perfect phone...tried to help me with my old phone...great experience today...

Tyler did an excellent job getting done for me in a timely fashion. Absolutely a true professional.

This place is unbelievable!! Ive never had a good experience. My final straw is that I went online to schedule an appointment time to go in to ask why my phone is not getting reception and to buy a new phone! We moved our day around, went in for the scheduled time. There was only one employee and they had no idea that you could schedule online! What a waste of time.....went to Costco instead.

I closed my account at Verizon and switched to US Cellular. The lady told me I didn’t have any more charges and that I was good to go. Well I looked at my credit karma and I now have $91 in collections for Verizon. I had to go through several people to figure what was going on and was put on hold for 2 hours. Right before I was going to hang up someone finally answered, then I was transferred again, they don’t know what to do so I was transferred again. Then for some reason I have to pay $100.52. I have no idea where they’re coming up with these charges but clearly no one knows what they’re doing.

Red did a super job helping me order a new phone and a new iPad. He helped with everything concerned.

I went in today to switch to Verizon. I was not able to get the free promotion phone I was hoping for but that was not their fault at all. I had Steve from the TCC Roseburg store and he was extremely rude during most of the process. The worst part of the experience was when he asked if I had insurance, I replied I didn’t because that’s my preference and he was appalled that I didn’t insure my new phone. I told him I was insured elsewhere and he replied “okay” in an extremely rude tone and looked up at me as if I didn’t know what I was talking about. He told me I was not able to add the basic plan to my data plan phone line which was incorrect but not a big deal. Lastly I asked for a copy of the paper and instead of just doing it, he went forward in telling me there is nothing I would be able to do with it anyway.I’m not sure if it makes a difference or not but he had circled a 10 on the paper we were working on where it said “give us a rating”. I would definitely not have given this experience a 10.

Was a good and quick experience. We were traveling and one of our phones was giving us trouble, it was time for a new phone.

John was just super. Very helpful and informative :) I can highly recommend!

Steve was great got me a bomb deal on a new phone. Talked me out of sending more money to straight talk 🤙

Steve was a great helper. Great business for Roseburg. Good services!

They were really helpful and did an awesome job switching phone info over to the new phone. There was no pushy buy this stuff and they gave us all the information we asked then let us decide what we wanted. New phone is amazing and I plan to go back when its time to upgrade my phone.

I went to Verizon store in Roseburg. Jake, was very nice and helpful with my problem and help me with my new phone.His service was excellent. Thank you Jake.

I was very pleased with the service and felt he was able to satisfy my questions.

I came in to Verizon stressing because I thought that I had lost all my info on my phone, Teri was the person that helped me, she was AWESOME!!! She was very patient with me, and saved all my info...nothing was lost. She is very knowledgeable and funny as well...Next time I go back I will request Teri!!!Well I had to change my ratings, not because of Teri because Teri i still give 5 stars to, I sent my husband in to just activate his phone JUST TO SHOW HIM HOW TO ACTIVATE IT,But Red had to step in and try to charge my husband 60 dollars when I was only charged 29 dollars. My advice...AVOID WORKING WITH RED!RED, hes overcharging!

Red was smart. Give him more money.

Disappointing outcome. Needed more data to support my wife and I as we work remote, traveling often. Took recommendation to purchase two jet packs. One did not work. When I brought back they told me to call Verizon for warranty support. Turns out that during setup the store has entered same IMEI (device info) number for both devices. After half hour trip to store (no help), and then an hour on phone with Verizon got problem diagnosed and now Verizon is sending me replacement sim and updating incorrectly entered IMEI. Seems this store is focused on volume of sales and traffic, and less interest in resolving issues.

This is not a corporate Verizon store, it is privately owned. I bought an S9 a little over a year ago, with it I purchased a case and screen cover. I am a 65year old grandma. I dont mistreat my things. The case shredded within a few weeks and this store wouldnt stand behind it nor help me get it replaced. Screen cover was expensive; I purchased it because the red haired guy in there said that it was the best and would last the lifetime of the phone. He installed the cover; it simply fell off one day and I took it in to see what to do to protect my screen. Red haired guy would not talk with me or even look my way when the new gal in the store went to ask him about it. (He was idle and standing against the wall, no one for him to assist.) They tried politely to sell me the newer technology screen cover, but Im retired and $ is tight, so I try to always buy the best but I expect to get value from my expenditure. They told me it was too bad, but they refused to give me a discount on a new screen cover or help me in any way. I f they believe that I will ever come back to waste my $ again to be hustled by lying sales person, they better think again. I am sad that they treated me so shabbily.

Tyler was very competent and affable to work with for the 2 hours of grueling details. Excellent team player...

Ryan was very kind and very helpful. I really appreciate his service.

Red was an excellent sales person ! He was very nice and helped me with everything I needed and answered all my questions. He went out of his way to help me and even when I might have been a bit difficult he kept his cool and was very nice 😉 thank u so much Red! Keep up the great work!

Red is a most awesome representative of your company He is a keeper

Red was an awesome repetitive. Very friendly and helpful.

Great experience! Ran in right before closing and received great service. Thank you!

Excellent service! Very quick and professional as well as personable.

What an awesome experience From Timothy V

It was clean and very efficient

Tyler is awesome. Very knowledgable. Helped us alot. Rate a 10 completely. Set us up with everything we needed.

Such Awesome workers. The customer service at this location exceeds all expectations. I went in there kind of in a down mood because my phone was saying it had an invalid sim. But Red took such great care of me. He helped relax and fixed my phone. With just the switch of a new SIM card he had me up and running in a jiffy. Red really deserves a pay raise because he treats his customers with such prestige. If you ever have any issues with your phone, plan, or just need to pay your bill I highly recommend visiting with red if you want to leave happy and confident that you’ve been treated with the best care.

I want to say Red was the BEST Employee I have ever in Ten years ever worked with in a Verizon store! Today I ran my phone over with a mower and it had my world on it as I lost my mom in OctoberRed was calm kept me calm and hopeful we would get my stuff back! He got me everything and best of all with a smile and everything new and what I wanted and needed I just can’t say enough how kind and helpful he was and he deserves to recognized for his compassion and his work he is the Best at all of it!!Thank you so much RED!!!Carolyn White

I visited this store today to upgrade my iPhone, as well as take care of a couple issues. I was promptly greeted by Tami, and let me tell you, she’s a true breath of fresh air! I am so used to the super fast talking, sign here, tap there, seal the deal and boom move on to the next sale ASAP, with little to no real customer service. Tami took the time to show me what was available, let me know what would need to be ordered and what was in stock. She was a great listener, did NOT push me or slyly try to get me to purchase anything I did not need or want. Yet, I got exactly what I went in for, personal attention from a representative that listened, took her time, and helped me make the perfect phone choice for ME!!!Thank you, Tami for ALL your help! You’re truly amazing!

Tyler was very helpful with what I needed and he was very knowledgeable about his job. I appreciated how quickly he helped me and got me out of the store. 10/10 would recommend.

I bought a phone in July BOGO....because these people have no idea what they are doing I have still not received my credit for the free phone. I have called Verizon 5 times and been back to the store in which I sat there for over an hour . Problem still not fixed..Had they done the promotion correctly the first time would not be a problem. Go to the other Verizon stores in town this place is a joke.

I had an amazing experience with Tyler. He was punctual and made getting an upgrade easy and fun. Definitely recommend Tyler.

Tyler was extremely friendly, helpful and showed me the way to better deals and products

Very informative made sure comfortable with the new phone and plan. Painless experience. Highly recommend Tyler at garden vslley

John was great. Polite, professional and competent.

Very disappointing that Tyler (store manager) does not have more compassion for the elderly. He sold an elderly couple a smart phone from a flip phone. They did not understand the charges! When they tried to get reimbursed two day’s later they were given back $40 out of $250. On a fixed income. Shame on this store. In addition, the staff there is rude and unpleasant.

Tyler did a wonderfulj job very pleasant and patient his knowledge was excdptional.