They are honest and they do a dam good job of fixing your car this it my car and it had damage from the center of driver side rear door to the tail light and they fixed it back to being perfect just like it was when i bought it new

Came from Eugene because Lithia Springfield doesnt have their own body shop. Was seeking help with scratches on a new Sienna. Theyre were able to remove most transference by wiping it off with a solution. A couple of scratches below the surface remained and had to be buffed and repainted. Erica and her crew went out of their way to take care of me. It looks really good, I cant notice any difference with the immediate inspection.

Last fall, a dear jumped out in front of my car while I was driving and it really messed up my car. I was very pleased with the help that I received from start to finish. Recently, I accidentally shut my car door when my car had too many totes on the seat and it unsealed the inside of the car door. The super nice gentleman who came out to take a look at my mishap, fixed it himself and sent me on my way. His act of kindness certainly brought me to tears. They have a wonderful team working there.

The front desk associates are amazing, and the estimators are kind and cordial. However, the maintenance that is done and the process of repair is frustrating. I had work done here on my car, and the work wasnt repaired correctly the first time. I asked them to fix it, they agreed and fixed it for free. Then after a while the same issue came up. It wasnt done right again and I had to come back... again. I wasnt angry, I just wanted it done and over with. I was then blamed for the car being broken because of me, (not their work) and was asked to pay a lot of money to fix an issue that never should have been there in the first place. I got an estimate elsewhere for a fraction of what they asked me to pay to fix their work. Go elsewhere!

Everybody was very professional and nice. They did an excellent job on the repair.

Been trying to get an estimate left about seven messages I can’t even call you back very bad customer service sort of rude to

Not happy with their work. This is the blood from hitting a deer after they had my car 3 weeks and then as second time for 2 1/2 hrs yet still didnt clean it!! The part they fixed they did good however taking it somewhere else to finish being repaired.

Everything went as planned. The repair was done well, and the staff was friendly and helpful.

Warren and Erica, have went out of their way to provide me with outstanding service! Very happy with the entire TEAM at Roseburg Lithia auto body. If you prefer a business that actually provides a service to the community instead servicing your pocket book, Warren and his team will take good care of you!

I walked into Lithia without a clue what to expect, Erica walked me through the entire process and made sure that I understood everything. She took her time and made sure that every detail was covered to make my experience as smooth as possible. I have to admit that I was very nervous having paint work done on my car, but looking at my car you would never be able to tell that I had any work done. All of the lines are smooth and completely blended in. Lithia did an incredible job with my car and I will return to them of I ever need body work done again.

They did an amazing job on our truck

Professional, quick, efficient service.

Everyone was very helpful and kind. :)

Rejected car after a month. Lithia body and paint kept car for another week.Wife picked up vehicle with to YOUNG grandchildren, unable to test drive car.(Which shouldnt have to be test driven after 5 weeks in shop. )Car pulls to right when braking, and right headlight is facing wrong direction when turned on.Also muffler is hanging down unattached!When she called to report to manager, he told her she would have to file a claim with her insurance. I DO NOT RECOMMEND THIS BUSINESS TO ANYONE.

Had a violent meeting w/Bambi in my Kia Soul. Took out the whole front end. Lithia had it in perfect shape within 3 weeks. There was a glitch at the end but they made it right. Other body shops may not have cared if I was happy with the work and service. They went out of their way. Thanks to Erica and Trent.

I took my vehicle to them, to do some body work on the front end. They did an incomplete job, didnt fix my blinker lights on my truck. Took 3 weeks to finish, well what they deemed fixed, then I had to pay for a battery and a starter that I had no problems with until taking it to them. Then ask 3 times how much my deductible was and they said I didnt have to pay one. Now they say I do. Really bad communication with customers.

Our vehicle was taken to Lithia auto body after we had been in an accident. First they lost our keys for two days. They told us it would be 2 weeks at most for the repairs to be done. 16 days later we finally get to pick up our vehicle. When we got there, the guy told us when he test drove it and the AC wasn’t working right. They looked it over real quickly and said they couldn’t find anything. The body work looked nice for the most part. Upon looking closer though you could tell that the fender wasn’t put on straight, one of the headlights sticks out further than the other, the hood isn’t on evenly, there is a ding just behind the bumper that wasn’t there when it was dropped off, and there was a part up by the windshield that wasn’t even latched down correctly. We took it back in on Monday to have them fix these things at around 10:30 am. The guy told us he would call to let us know what they found. Never called. They took it over to Roseburg Honda to have them fix the AC problem. We had to go get it from there and take it back to Lithia because they couldn’t be bothered to send someone from Lithia to retrieve it. They still needed to fix the fender and stuff so they told us they would call us when it was done. Never got a call. I called at 4:00 pm to see when we were going to get it back and I was told I would get a call when the lady found out. Again never got a call. We pull into the parking lot at 4:45 pm to find our vehicle parked in the parking lot. The only thing that was fixed was the AC problem. I was so mad that they couldn’t get the job done the first time and then they wasted our whole day while we burned our gas to go do part of their job, all to still have things not be fixed. No apologies, no explanation, nothing. I was so mad I couldn’t even speak to the people working there. What kind of business has workers that don’t take any pride in doing a good job? If I ever have to have any body work done to any future vehicles, I will go up to Eugene at this point. I am completely disgusted at how things were handled and the job STILL not being done right!!!

Had to rate at least one star to put my comment. I have full coverage through my insurance. Lithia had my car for over a month. They called to tell me my car was done on a Friday just before they closed to say it was done. Couldnt get there in time, plus it would have been dark to make sure my car was done right. Went there first thing Monday morning and the hood, door panel and paint did not match. My husband test drove it and the alignment was way off, and the car pulsated. They said they would fix things. Another week went by, and again they called at 5pm on a Friday to say my car was ready once more. Again went there first thing Monday, as they are closed weekends. Outside seemed ok, and did not test drive before leaving due to Grandbabies with me and car seats. I trusted it was right this time. Manager told me they would pay $200 towards my deductable to help the delay. I thought that was nice. Little did I know... my insurance only covered 30 Day rental car, and I was to pay almost $400.

Excellent customer service!

They did a nice job fixing a pretty bad bump and scratch. There is no sign that there ever was any damage. The people and the office are really nice.

We are currently having our truck fixed here. They are very efficient and pay close attention to detail. They have been very friendly and courtesy to us.

Great people, love the service you get from the whole team and they work with you on finding and buying a car.

Great people who provided outstanding customer service.

They do good work, and are the nicest people around

They did a good job repairing our vehicle.

They did a good job. They guarantee their work

Very professional, timely, and courteous

Excellent staff. They are honest and willing to do whatever they can to help

Lithia is a great group of people who truly care.

Great people and they are awesome 👍👍

Not trust worthy

Very competitive prices