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Trinity Motorcar Company
1300 Dean Ave, Rome, GA 30161, United States
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Trinity Motorcar Company

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Ke
Review №1

Horrible experience! DO NOT trust this dealership! We live approximately 6 hrs from the dealership so we relied on an accurate and honest representation of the truck to purchase remotely and have it shipped. The first pic is of the advertised truck. The others are just a couple displaying how the truck was rusted through and covered with paint on the bottom of the door which was not disclosed (I would post more but the truck is currently in the shop for repairs where it has been since purchase). You can see straight through to the ground in the floorboard of the backseat in multiple places. It was sold to us as a 4x4, which is why we wanted it, and the 4x4 doesn’t even work, also not disclosed. We asked point blank if there were any issues with the truck. We were told about the brakes not working well, the faded paint on the hood and that that the glove box was broken. That’s it. This truck has been the victim of horrible patch work. The truck has been in the shop for repairs since receiving on September 19th. Someone rigged the wiring so poorly that basically the entire truck needs rewiring to attempt to fix the 4x4. We are already thousands in on repairs since purchase.When we received the truck, it was obvious at first site that it was not the truck we thought we were buying. Before unloading it, my husband called the manager to see if we could return the truck seeing as how it was not as advertised and was told basically that he should’ve seen the rust from the pics and that the truck was as is and best he could do was refund us $800 (which we still haven’t seen). We paid $12,000 for this horribly botched truck! After we found out about the 4x4 not working, we attempted multiple times to contact the dealership with no response (see pic of text). We were told initially that there was a 14 day “verbal warranty” that covered the motor and transmission. After multiple failed attempts to reach anyone, we finally contacted the Better Business Bureau for investigation.It’s interesting that they advertise as being an honest “Christian” dealership when obviously they do not practice these values in their business. I NEVER leave bad reviews for businesses but this was so wrong and dishonest and I wanted to make future buyers aware of what they were dealing with in hopes of saving someone else from the same catastrophe. You’ve been warned.

Da
Review №2

Jessica is amazing!!! She is intelligent and knows how to hit a home run on ring the perfect car.. I’m very appreciative of this this young bright women.

Je
Review №3

Amazing experience really nice people especially Kayla and Zack and Joey!! Thank you for helping us find a car when in need! Worked with us and really polite.

Da
Review №4

Very nice people got me in what I wanted thanks trinity

Le
Review №5

The Joey at the dealership was very professional and showed us car fax and with all details of car. Let us test drive with no problems. Good place to buy a used car

Ja
Review №6

Great customer service. Come see Joey he did a awesome job getting my brother in a truck. THANK YOU

No
Review №7

Great experience working with these guys. They worked with me to get the payment I wanted for the vehicle I wanted. Would definitely recommend for anyone in the market for a new vehicle

An
Review №8

It was a really great experience. No hassle and helped me purchase the vehicle I wanted. Very much recommend.

Ja
Review №9

Everyone was GREAT!!! The experience from start to finish was wonderful. Josh the salesman was not pushy, very friendly and helpful. Kayla was wonderful, so nice and helpful and polite. Chad the owner was such a great help to myself and my family! Have now bought three cars from them and will ONLY buy from them!! Thank you all so much! God bless you all!!

Ki
Review №10

We purchased a 2016 F350 a few months ago. Soon after we left the dealership the check engine light came on. We returned to the dealership and was told there was nothing wrong with the truck. They told us it went through a service check. Promising us it was mechanically sound. We have continued to have problems with the truck our repair expenses are now totaling 10,000. BUYER BEWARE!

De
Review №11

Got a cool car for the hubby.Nice jazz music!! Awesome customer service thanks Zach!!! Keep up the good work Ernest and Allen on the whips.

Ch
Review №12

Zach was very helpful in helping us purchase our 2021 Nissan Sentra. I would recommend anyone to purchase from Trinity Motorcar.

Ga
Review №13

Very nice place to bye a car real friendly and nice cars come and chuck them out Joey was very helpful

Ma
Review №14

The team worked hard to get me in what I wanted at a price I could afford. John (our salesman) kept in touch with us every time he found something and made sure I was happy before I signed the papers. Definitely would recommend anybody look for a nice used car to go see them even if you have to drive a little bit!

Sh
Review №15

Great experience, test drove several options. Friendly and efficient staff. Will recommend!!

Ka
Review №16

The most amazing place to purchase a vehicle! Very friendly and fast!

ka
Review №17

Zach was very helpful in buying a car. Great prices!

Fl
Review №18

JESSICA WAS AWESOME AND VERY HELPFUL NICE PEOPLES DOWN TO EARTH AND WILL HELP ANYBODY

A
Review №19

Trinity motor car is a great Christian company! They did a great job at helping me find a car! The process was very quick . You even get a free bible when you purchase a car! They are doing a great job running this place. Thank you Cj, Kayla, John, Jessica, Hannah, Shawn, Allen, and Chad! I love my new car!

Sa
Review №20

My boyfriend Blake has had the best experience with Joey, he was very nice and helpful and got us the best car with the best price . We will be back, thank you for being patient and very considerate !!!!

Le
Review №21

Jessica was very helpful with the financial aspect of the experience. Honest and upfront. Would recommend to anyone, even my Mom 😁!!

Ja
Review №22

Zach helped us and would definitely recommend him to anyone looking for a vehicle!

DA
Review №23

I want to say that John went above and beyond to help us get the suv that we have been wanting forever now. Super happy on how the process went. It was the easiest car buying experience that We have ever had. They have really nice cars. I would recommend to go here and get ur next car. Best in the business

Mi
Review №24

She was awesome wonderful professional sales representative. If you are looking for a car or truck you have go and see her at trinity motorcar.

Sh
Review №25

Great experience they show they really care and they work with you on your down payment. Most def will be coming back for a second car

Jo
Review №26

Recently bought a vehicle off of them they lied to me about mileage and when i arrived failed to mention that the trucks carfax had a mileage discrepancy. also owner and owners son were very rude to me and my fiancé. joey was the only one that was nice to us regardless and doing his job. after contacting them over this issue they proceed to tell me never to contact them again. also have found they have put stop leak in this truck and possibly multiple vehicles as well.

Ri
Review №27

Good friendly people..would definitely buy here again

Mi
Review №28

Had a great experience. Would highly recommend!

Ka
Review №29

Quick, easy, and super helpful! Definitely recommend!

He
Review №30

LaShawn is the best. Super nice and super friendly stand up guy. He wont steer you in the wrong direction. Great cars and trucks at great prices. Ill be back for a new truck for myself soon!

Ma
Review №31

Jessica was so amazing and fast and got us everything we need and wanted. Best car dealership!!

Ni
Review №32

Best people talk to Jessica she is the nicest and works hard to get u ur budget

Br
Review №33

Spoke with owner/operator of this dealership regarding a car and though we were not able to come to terms due to extremely rare circumstance, the professionalism, courtesy, and communication with them is fantastic. I would refer any and all of my friends in that area to make sure to talk with Denise! They are hands down good people! Two Thumbs Way Up!

Me
Review №34

Everyone was great. Joey, the salesman, was very friendly & helpful in getting us in our car. I would deff refer anyone to go to Trinity Motorcar to purchase a vehicle.

Mi
Review №35

Joey did a good job helping us.

Jo
Review №36

Got me in a beautiful Audi TT, for a reasonable price 😌

Je
Review №37

This was a great experience and John really knew what he was doing everyone was so friendly and nice! After some many no’s my daughter was so discouraged with finding a car but they made it happen here Thanks again John it really was our pleasure working with you!

Co
Review №38

Amazing deal! No pressure! John amazing very is to work with. 10/10 would recommend!

Di
Review №39

Jessica help me buy my car today, very helpful. Highly recommend!

St
Review №40

Lashawn and Jessica are the best! They have great deals and great attitude. They really know how to work with first buyers. I am 22-years-old and always paid full cash for a car. They made my experience smooth. I highly recommend and will come back for an upgrade!

Sh
Review №41

One of the absolute best car buying experiences ever!! Special thanks to Jessica for staying late and having all the paperwork ready! My son found this gem from a Marketplace post, called to check on it, asking questions, all the while others were looking at it and test driving it. Jessica called and gave us the heads up and Justin was able to put a deposit down to hold the vehicle.. He went to our local credit union, got approved, got his own insurance, and said momma lets go! He had bought our Avalanche and I had to sign the title paperwork to trade it in. Made my sons 1st car buying experience wonderful! All on his own! Thanks once again!! We also received a special gift of a Bible that will hold a special place!!!

Ti
Review №42

Jessica can make it happen… easy and professional to deal with….

Ka
Review №43

John was awesome, he made the process quick and painless no hassling us either. Highly recommend him & Trinity motor!

Ba
Review №44

They were very helpful, and provided all information I needed. The car looks and runs great! Very excited for my first vehicle purchase from here.

Am
Review №45

Customer service was amazing! Jessica was so friendly and courteous!

Ni
Review №46

Joey is the best .. #noCAP

Ал
Review №47

Lupe is an awesome sales rep. He helped me to get into a vehicle affordable and quick. I would recommend any looking for a low mileage vehicle with a good price to come down to trinity motorcar company.

Ma
Review №48

Jessica gave me such a good experience with trading in my Car!!! Thank you trinity motors

Ma
Review №49

You can tell customer service is a very high priority here; everyone was so kind and helpful! CJ was super helpful the entire time. This is by far the best car experience I’ve had. I’d definitely come back!

Ma
Review №50

I got a awesome custom red challenger at $3,000 below market value on a stock one! This company gives great deals and the people who work here are even better! I got a great car at a great price and met some awesome people along the way! I will be back for another! Make sure to ask for Lupe! Thanks guys!

Ma
Review №51

Jessica at Trinity Motorcar Company was great to work with! She and the rest of the staff made everything so effortless!I could not have asked for a better experience! These folks truly care about their customers.And if you happen to buy a car that’s way smarter than you, Jessica will even sit on the phone with you for over 30 minutes just for you to realize you pressed a button you weren’t supposed to. 🤪 God Bless this dealership for being so patient with me! 😂 Seriously, go see them. You won’t regret it!

Su
Review №52

I called about getting a truck a few weeks ago. The guy seemed to rush me off the phone and he never called me back. He was very short with me. Maybe he was busy i dont know, but not. good for a sale in my opinion. I called several times but no return phone call. This is only for customer service (sales).

El
Review №53

Biggest scam dealership I’ve ever dealt with and most unprofessional young kids that are salesmen . Had one named CJ Smith aka Joey say they would transport my vehicle from Rome to Barnseville for $500 when I had a real transport guy waiting to do it for $525 . And come to find out he used his friend to drive yes drive my car not transport it for $500 when I was already concerned about mileage then they just put more on it . Then to have dealer aka Joey give my number to 4 different people whom texted and called me because apparently they had been driving around in car I bought and girlfriend left a bag . I was cussed at and talked down to by at least 4 different people he gave my number and they were mad I wouldn’t drop my family get together to bring this other guys girlfriends back pack . But I said someone was welcome to come pick it up only to be cussed at more for not dropping my family for this crazy girl . As I said most unprofessional place I have ever dealt with and they spray painted all kinds of damage which showed through once we rinsed off vehicle . And back door wont even open up from inside . Which is not safe .So be warned don’t trust these people . Well I have police report that says different to reply to what you said .

Sa
Review №54

Great car buying experience! I had the pleasure of working with CJ. He has great product knowledge and is professional. Everyone is friendly and helpful. Great customer service! I will highly recommend this dealership!

Di
Review №55

Easiest car buying experience I’ve had. I bought the car out of state which was something I never done before. Talked to Lupe he were upfront and honest about everything. Kept me updated and answered all questions that I had. The car looked just like it did in the pictures and came in great condition. Purchased the car in the beginning of the week car made it to me on Friday of that same week. Definitely recommend for a easy car buying experience

Pe
Review №56

Jessica was excellent in making the process of buying a new car simple and understandable! I loved the selection of the vehicles they had to offer and especially at the very affordable pricing. I’m glad I chose to purchase my car here!

Br
Review №57

I must have taken my review off because we were promised to be treated fairly if I did. But my daughter was treated very badly by the “Christians” oh yeah we didn’t get our bible either but we have our own at home and ours taught us that we were all Gods children. But if you would take a moment and read the reply to my old review and see how appropriate that sounds from a Christian.

Sh
Review №58

Great experience! LaShawn was extremely helpful and patient. Thanks so much for your help!

Je
Review №59

Great place works well . Great customer serviceVery recommended

ha
Review №60

Amazing people, they make buying a car super easy and fast. Would recommend to anyone!

Br
Review №61

John got my husband in an awesome truck for an amazing deal! Trinity was great to work with!

Re
Review №62

Heres a review you can all use my friends. I can attest to you that I have never visited a business quite as remarkable and honest as Trinity Motorcar Company in Rome, GA. When my wife and I arrived, the lot was clean, shiny and inviting with very high-quality pre-owned cars/trucks, which immediately drew us in. Even better, Trinitys general manager Roxanne came out and kindly greeted us and introduced herself. She was so inviting and easy going. No pressure or hassle. Simply asked a couple of questions and allowed us to look around and drive our chosen vehicle. The rest of her staff and the owner of the business were equally kind and very helpful. We felt at home and loved being there so much that we bought a BMW there-and-then. It wasnt just that we had found the car we always wanted in fantastic condition, but it was the fine touches that those people provided... Those small details that made our visit so very enjoyable. Roxanne and Chad were incredibly honest and worked so hard getting us the best deal, despite having so many other customers to take care of that day. It was so easy working with them that I will be buying my next car (soon, lol...) from them, as well as referring all my family/friends there. I cant imagine why all places dont do what they do all the time. P.S. thank you for the lovely and thoughtful gift bible. May GOD bless this place and those in it for helping people drive safely. Thank you so much!

Lo
Review №63

Great staff, reasonable prices, I do advise to at least check out!

Ji
Review №64

Lathan was so good to us..honest and the sales process was really simple...we love trinity motorcar...will send friends and family his way

Am
Review №65

This place is amazing!! They will work with you through anything. Down payment and all!!! I highly suggest coming to buy a car or truck here!!!

To
Review №66

Really easy, smooth experience. Our options were explained to us thoroughly and we didnt at all feel like we were being pushed or sold anything we didnt want. I was impressed with the inventory when I first started looking and Im so glad my friend recommended Trinity Motorcar Company to us. Other dealerships could learn a thing or two from the staff here. Ill absolutely use them in the future and I too will be recommending them to family and friends. Thanks again for a quick, great experience!

Ta
Review №67

Jessica Was Really Nice And Help Out A Lot!!

Cl
Review №68

Took care of me 3 years ago... Hooking me up again 👍

Sh
Review №69

Lupe was fantastic! The owner Chad and his son CJ were as well. My husband and I are very happy with his new truck. They make you feel like family and right at home. It’s not the same experience you get at a big dealership... they care about their clients and the quality of service they deliver. Top- notch all the way. We will be back for our future vehicles and will refer our friends and family to Trinity Motors.

De
Review №70

Trinity motors is always great! Leshawn helped us in every way possible. Great guy !!

Za
Review №71

My experience with LaShawn at Trinity was awesome my salesman made everything smooth and no hassles. Good Job LaShawn

Je
Review №72

John is a very respectful salesman and did everything he could to get us what we needed...

Ga
Review №73

So easy! Jessica is the best! Made it so fast and simple!

Li
Review №74

Very friendly, and professional! We bought our 2015 Infiniti Qx60 here. I would recommend any and everybody looking for a vehicle to go to Trinity Motorcar Company first!!

Ka
Review №75

Jessica was very helpful and gave a lot of good information.

Ka
Review №76

Worst place to ever go through! Do not ever go through them! You will be cheated out of money! They will tell you one things and then change it

Kr
Review №77

Brought truck 5-27-20 and it started giving me trouble on 6-20-20. It has been nothing but one headache after another. So make sure u get it checked out before buying. It is down more than up.

Ja
Review №78

This place is first-class. I feel so comfortable being toured around the lot to view other vehicles. CJ, and Lupe helped me around and into some vehicles to check them out. trinity Motorcar is by far the best of the best and I wouldnt have it any other way. Customer service is a main priority here and you feel like you fit right in with prices and the way they work with your budget. Definitely nominate these guys for their services and hard work.

Lo
Review №79

Cant even begin to explain how amazing this place is!! Shout out to some of the employees there, CJ and Lupe for the outstanding customer satisfaction. I have absolutely nothing to say other than this place is immaculate. I 100% recommend you look to buy a car from here. They have amazing prices!

Je
Review №80

John tortoso Best car dealer around! Love my new car!

le
Review №81

Great customer service and family friendly will get you the car you want and the deal you need !!!

As
Review №82

Yall go check out John at Trinty Motorcar in Rome hell hook you up with a nice ride!

Ma
Review №83

Lashawn was great! Top notch service, knowledgeable and super friendly! Come see him and drive away today.

Ma
Review №84

Took me 2 hours to find a car i loved but Lashawn and jessica helped me so much!!! the best!! 💗

Sh
Review №85

Jessica was amazing. Explained everything in detail and made my experience there great. If universal is interested in buying a car stop by trinity and ask fur Jessica. Thanks again Jessica

Ma
Review №86

Absolutely wonderful experience today at trinity. Jessica was my salesman and she is the best at what she does. Got me into a truck I absolutely love. Will be sending friends and family your way. Thank you again Jessica

Ka
Review №87

10/10 recommend John at Trinity Motorcar!!! Great personality! Got me in and out in no time!

Ma
Review №88

Great customer service. Jessica was great at explaining our options to us and we drive away with a new truck for my husband. Couldn’t ask for a better salesperson. If there is anyone looking for a car or truck stop by trinity and ask for Jessica.

Ka
Review №89

Jessica was super helpful in our car buying process. She was able to work us a deal and was not pushy during the process. The truck was exactly the same in pictures as in person. Great experience with Trinity Motorcar, definitely recommend them. Ask for Jessica!

Bo
Review №90

Jessica was amazing today. Made my whole experience today enjoyable. Not pushy and listened to what I wanted and needed in a truck. Anybody looking for a new car or truck stop by trinity and ask for Jessica.

Ka
Review №91

Friendly staff, Joey was super helpful.

Va
Review №92

This is an absolutely fantastic company! Cj is great! Jessica is as well. They both helped my father get into a super nice 2014 Ford F-150 lifted on 35’s and it was DECKED out when he got it. We have had no problems with the vehicle and they are great at working with you! 20/10 the best company to go to if you’re looking for a nice ride at a good price with outstanding customer service. :)

Za
Review №93

ITS THE NICEST PLACE TO GET A CAR GOOD, QUALITY CAR NICE PEOPLE COME ON IN AND SEE THEM

Kr
Review №94

Chad & Roxanne were truly a blessing to work with! It was definitely the best car buying experience we have ever had. They put us in a great size truck for our family of 4 and to use for our Gospel singing ministry. We definitely recommend this Christian based business! I promise you wont be disappointed!!

Ma
Review №95

If your looking for a car go see Lashawn and John! Great service and made the whole experience easy!

Ro
Review №96

Stopped in today and spoke with Jessica. She made us feel comfortable and relaxed making our first purchase as a family. She was professional and well mannered. Will being sending business your way. Thank you again Jessica

Ne
Review №97

Great experience with John at trinity motor cars, left with a 2015 Ford explore

ja
Review №98

Worse first experience. Bought a Camaro, 2 months later the engine was down bad and had some professionals look at it and they told me they were surprised it didn’t lock up on me that the engine is bad. I then called the dealership for advice and a nice lady told me to drop it off (which I did) and let a mechanic diagnose it, then I get a call back after doing so and she was VERY rude and basically told me to get it repoed, it was nothing they could do. I then called to get it repoed and I called them to let them know the repo people was going to get it there, I didn’t want the engine to lock up on me, they didn’t care, again VERY rude and forced me to move it. Basically wasted money sadly, and this was my first car worst first experience.

Ge
Review №99

LaShawn was superb!!! Couldn’t ask for a better experience!!! Wish you could give more than 5 stars!

Ji
Review №100

LaShawn was the best! This was the easiest buying process I’ve ever experienced.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:1300 Dean Ave, Rome, GA 30161, United States
  • Site:http://honestcardeal.com/
  • Phone:+1 706-237-7668
Categories
  • Auto broker
  • Used car dealer
  • Car dealer
  • Car factory
  • Car finance and loan company
  • Insurance agency
  • Insurance broker
Working hours
  • Monday:9:30AM–6:30PM
  • Tuesday:Closed
  • Wednesday:9:30AM–7:30PM
  • Thursday:9:30AM–7:30PM
  • Friday:9:30AM–7:30PM
  • Saturday:9:30AM–7:30PM
  • Sunday:9:30AM–7:30PM
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