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UScellular
2520 Sunset Ave, Rocky Mount, NC 27804, United States
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UScellular
Comments
Ch
Review №1

Treasure was the associate that helped me, but i got to interact with two of the managers. they were all so nice &treasure was beyond willing to help any way she could. the environment was very calm and pleasant. the building inside was very clean.

Al
Review №2

Very Professional and helpful

Ti
Review №3

It was absolutely amazing. Customer service was AWESOME

Ki
Review №4

I purchased a phone from them and decided to not keep the phone went with cheaper company. The phone was returned without the time frames provided. Was advised that I would received a high bill and then I would receive my actual bill. They continuously sending me a $706 dollar bill contacted them today and was told they couldn’t provide me any info was sent to collections. I was extremely disappointed a $706 bill for less than two weeks and the phone was returned. There customer service has really hit the bottom. Thank God I decided not to do business with them!!!!! Be careful dealing with them...just waiting to contact corporate hopefully they can help resolve the issue that should’ve never occurred from the beginning..Do better!!!!

Is
Review №5

The sales person that helped me at this location Cequari Wynn gave me false information about what my monthly bill was going to be. The ONLY reason I agreed to switch to US Cellular is because I was under the assumption that I would be paying roughly the same for 2 new phones and unlimited data with the plan and deals that they were offering at the time versus what I was already paying at Verizon for 2 phones that were payed off with only 8GB of data. Im beyond furious because now from what Im being told the only way I can get my payment within the range I was told it would originally be...I would need to either change my plan, or pay off both phones and the accessories I purchased for the phones at the time I signed up. There is no excuse for this and I truly hope that his actions dont go unpunished. As for US Cellular, know that I will be looking to switch to another provider ASAP!!!

Do
Review №6

I had a great person very helpful I will go back to him again

St
Review №7

The best customer service. Representative explained phones well and helped me pick whats right for me. If you are visiting please ask for Brooke! Knowledgeable and friendly!

Gr
Review №8

Great service and excellent help. I got a new line and new phone and was in and out in 30 minutes. Great place

Le
Review №9

Extremely busy for a Sunday afternoon, very short on staff, would recommend having 4 people working on a Sunday

Ni
Review №10

Ron, Brandon, Jessica, and Brook are the best me and my husband really enjoy their customer service!

As
Review №11

Depending on which associate you get your experience can be ok to excellent!

Ch
Review №12

Great help for my questions and the service was excellent.

Br
Review №13

I should have never left the service of US Cellular I did leave to go to another company just looking for a better deal but it turned out that US Cellular was all I ever needed and I am so glad to be back five stars

Ma
Review №14

The person that helped me was not familiar with my problem. So I just left and will not continue to do business with you after I pay my bill.

Sh
Review №15

Brooke and Latifah are the best at the Sunset Ave store!!!!!

Vi
Review №16

Nices

Ta
Review №17

Love it!!

Information
12 Photos
17 Comments
4.1 Rating
  • Address:2520 Sunset Ave, Rocky Mount, NC 27804, United States
  • Site:https://local.uscellular.com/north-carolina/rocky-mount/2520-sunset-ave/?utm_source=google&utm_medium=pld&utm_campaign=USCC_20_FFP_AC_LD_NA_NA
  • Phone:+1 252-937-1811
Categories
  • Cell phone store
  • Electronic parts supplier
  • Mobile phone repair shop
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:Closed
  • Saturday:10AM–8PM
  • Sunday:10AM–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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